Usually trusting of chipotle, but this location is awful. We asked for double meat on 2 burrito bowls and ended up with the same amount of chicken as a regular bowl. Was given half a scoop of guacamole for ONE burrito bowl but charged all 3 items for guacamole. Ended up spending $15.70 extra for things we did NOT receive. Ludicrous up-charges for no compensation. 10/10 would not recommend, unless you want to yell at some chipotle workers to get what you payed for.
Atmosphere: 1
Food: 1
Service: 1
doug baker
I made a stop at this Chipotle and it was one of the dirtiest Chipotles I have ever seen. I ordered three burritos and one extra wrap. They charged me for three extra wraps because two of them they did not want to wrap and they wanted to put them in a bowl because they were having trouble wrapping them. I asked why I was paying for three wraps and they said because I got three extra wraps but I didn't. They said because they wrapped them and put them in a bowl it was charges an extra wrap so I told them take the bowls off and they can just lay them on the tray and they said no I have to pay extra for an extra wrap for each burrito even though I did not get one.. I was aggravated because they would not work with me on it and I did not understand why I had to pay for extra wraps I was not getting.. it ended up with them telling me to leave. I will attach some pictures of the atmosphere. The chairs were ripped up and dirty with food all over the floor The umbrellas were broken out front and hanging down with the beam snapped in half. I have never been treated this way at a Chipotle ever before.. it was dirty and the only person that was nice was the girl that made the burritos everyone else was very snippy. It seems there are a lot of complaints about the girls on the front counter having poor customer service.
Atmosphere: 1
Food: 3
Service: 1
Renea
Very nasty store location. The manager is very rude. Unclean and food all over the kitchen floor.
Atmosphere: 1
Food: 1
Service: 1
Tyler M
Worst location in Jacksonville, constantly skimping on meat. Today they were low on everything right in the middle of dinner rush too. Crazy how much robbery this company gets away with
Atmosphere: 1
Food: 1
Service: 1
Leah B.
So fresh and nice portions! Their guacamole was amazing!
Always a great experience ordering delivery from this location but tonight I was especially impressed! I ordered through chipotles website, the delivery time was estimated to take 31 minutes. I was surprised when only four minutes after ordering I was notified that my order was on the way. Shout to my dasher, Ashlynn, who was quick and delivered my order to the correct unit.my burrito bowl was something special tonight. Every component was well seasoned, each bite was sooo flavorful <3 the rice was on point. guacamole, perfection… I rate the beaches chipotle a 10/10 I love you guys
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Vegan Bowl
Curt Maas
Perfect quick and easy great lunch. ?
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Burgess
Food is incredible as always.Best in town. Tonight AJ helped me at the beach Blvd locatjon, was so helpful and kind. He was one of the best workers, and the food was 10/10 as
Atmosphere: 5
Food: 5
Service: 5
Bell DeMasi
All tables dirty, had to ask them to clean, drink area, omg mess, no forks had to ask for them, girl was rude when we asked.
Workers were very impatient and didn’t know how to
Atmosphere: 5
Food: 3
Service: 1
sandra jaime
Great customer service, clean facilities, delicious food
trent jarrell
Front counter ladies were in bad
Atmosphere: 5
Service: 4
Recommended dishes: Burrito Bowl
RICAN HAVOC
MAY THE LORD ALMIGHTY GOD BLESS YOU ALL. I LOVE CHIPOTLE. THE FOOD IS GREAT. BUT THERE HAS BEEN A DECLINE IN SERVICE, MANAGEMENT & CLEANLINESS OF THEIR RESTAURANTS.AS WELL AS ATMOSPHERE & AMBIANCE.AS I ENTERED I WAS THE ONLY ONE THERE. THEY DIX NOT GREET ME, THE SERVING COUNTER WAS FILTHY. THE TEAM MEMBER TOOK MY ORDER & SERVED ME. SHE DID NOT SMILE, SHE LOOKED LIKE SHE DID NOT EVEN WANT TO BE THERE. I WENT TO SIT DOWN AT THE TABLE WHERE YOU CAN LOOK OUTSIDE. THE TABLE WAS FILTHY, THE FLOOR WAS FILTHY. THE WHOLE WAS NOT VERY CLEAN. THERE WERE 4-5 TEAM MEMBERS THERE!! WHY WERE THESE TEAM ME.MBERS NOT EMPOWERED ENOUGH TO CARE OF THE CLEANLINESS OF THE RESTAURANT? I HAVE NO IDEA. I WOULD SAY MANAGEMENT IS NOT DOING THEIR JOB.LOVE, UNITY & PEACE...
Atmosphere: 2
Food: 5
Service: 5
Khom Yuom
Chipotle sucks, they have the worst customer service. The food quality has been so disappointing lately, the meat is so bad, I had to reheat my food just to make it taste okay.Basically laying $15 for a bowl of rice and beans that’s been sitting there! I hope they fail and started closing down! Really such a disappointment
Quick attention
Atmosphere: 5
Food: 5
Service: 5
Usually trusting of chipotle, but this location is awful. We asked for double meat on 2 burrito bowls and ended up with the same amount of chicken as a regular bowl. Was given half a scoop of guacamole for ONE burrito bowl but charged all 3 items for guacamole. Ended up spending $15.70 extra for things we did NOT receive. Ludicrous up-charges for no compensation. 10/10 would not recommend, unless you want to yell at some chipotle workers to get what you payed for.
Atmosphere: 1
Food: 1
Service: 1
I made a stop at this Chipotle and it was one of the dirtiest Chipotles I have ever seen. I ordered three burritos and one extra wrap. They charged me for three extra wraps because two of them they did not want to wrap and they wanted to put them in a bowl because they were having trouble wrapping them. I asked why I was paying for three wraps and they said because I got three extra wraps but I didn't. They said because they wrapped them and put them in a bowl it was charges an extra wrap so I told them take the bowls off and they can just lay them on the tray and they said no I have to pay extra for an extra wrap for each burrito even though I did not get one.. I was aggravated because they would not work with me on it and I did not understand why I had to pay for extra wraps I was not getting.. it ended up with them telling me to leave. I will attach some pictures of the atmosphere. The chairs were ripped up and dirty with food all over the floor The umbrellas were broken out front and hanging down with the beam snapped in half. I have never been treated this way at a Chipotle ever before.. it was dirty and the only person that was nice was the girl that made the burritos everyone else was very snippy. It seems there are a lot of complaints about the girls on the front counter having poor customer service.
Atmosphere: 1
Food: 3
Service: 1
Very nasty store location. The manager is very rude. Unclean and food all over the kitchen floor.
Atmosphere: 1
Food: 1
Service: 1
Worst location in Jacksonville, constantly skimping on meat. Today they were low on everything right in the middle of dinner rush too. Crazy how much robbery this company gets away with
Atmosphere: 1
Food: 1
Service: 1
So fresh and nice portions! Their guacamole was amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Chips, Queso, Steak, Burrito
Always a great experience ordering delivery from this location but tonight I was especially impressed! I ordered through chipotles website, the delivery time was estimated to take 31 minutes. I was surprised when only four minutes after ordering I was notified that my order was on the way. Shout to my dasher, Ashlynn, who was quick and delivered my order to the correct unit.my burrito bowl was something special tonight. Every component was well seasoned, each bite was sooo flavorful <3 the rice was on point. guacamole, perfection… I rate the beaches chipotle a 10/10 I love you guys
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Vegan Bowl
Perfect quick and easy great lunch. ?
Atmosphere: 5
Food: 5
Service: 5
Food is incredible as always.Best in town. Tonight AJ helped me at the beach Blvd locatjon, was so helpful and kind. He was one of the best workers, and the food was 10/10 as
Atmosphere: 5
Food: 5
Service: 5
All tables dirty, had to ask them to clean, drink area, omg mess, no forks had to ask for them, girl was rude when we asked.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Workers were very impatient and didn’t know how to
Atmosphere: 5
Food: 3
Service: 1
Great customer service, clean facilities, delicious food
Front counter ladies were in bad
Atmosphere: 5
Service: 4
Recommended dishes: Burrito Bowl
MAY THE LORD ALMIGHTY GOD BLESS YOU ALL. I LOVE CHIPOTLE. THE FOOD IS GREAT. BUT THERE HAS BEEN A DECLINE IN SERVICE, MANAGEMENT & CLEANLINESS OF THEIR RESTAURANTS.AS WELL AS ATMOSPHERE & AMBIANCE.AS I ENTERED I WAS THE ONLY ONE THERE. THEY DIX NOT GREET ME, THE SERVING COUNTER WAS FILTHY. THE TEAM MEMBER TOOK MY ORDER & SERVED ME. SHE DID NOT SMILE, SHE LOOKED LIKE SHE DID NOT EVEN WANT TO BE THERE. I WENT TO SIT DOWN AT THE TABLE WHERE YOU CAN LOOK OUTSIDE. THE TABLE WAS FILTHY, THE FLOOR WAS FILTHY. THE WHOLE WAS NOT VERY CLEAN. THERE WERE 4-5 TEAM MEMBERS THERE!! WHY WERE THESE TEAM ME.MBERS NOT EMPOWERED ENOUGH TO CARE OF THE CLEANLINESS OF THE RESTAURANT? I HAVE NO IDEA. I WOULD SAY MANAGEMENT IS NOT DOING THEIR JOB.LOVE, UNITY & PEACE...
Atmosphere: 2
Food: 5
Service: 5
Chipotle sucks, they have the worst customer service. The food quality has been so disappointing lately, the meat is so bad, I had to reheat my food just to make it taste okay.Basically laying $15 for a bowl of rice and beans that’s been sitting there! I hope they fail and started closing down! Really such a disappointment
Atmosphere: 1
Food: 1
Service: 1