The staff ignores you, and you are forced to order on a tablet. Disappointing experience.
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Always a great Hero!
Atmosphere: 5
Food: 5
Service: 5
Austin Rolland
Best Firehouse in
Atmosphere: 5
Food: 5
Service: 5
James Rolland
Best Firehouse location in Jax!
Atmosphere: 5
Food: 5
Service: 5
John Boy
Rude, loud, very sorry customer service. The customer is the last thing on this bunches mind.
J.R. Ross
Didn't follow my requests on on ingredients and made sandwich
Atmosphere: 4
Food: 2
Service: 4
Shanin Ritter
I visited the Firehouse subs in Jacksonville Beach on Beach boulevard just a few minutes ago at 11. Russell is the cashier today and his crew the whole crew that was there are excellent they are working well together, and the food is being put out hot and fantastic. I tried the new smokehouse triple stack, and oh my goodness it is a great great sandwich. It is a meaty sandwich. If anyone out there wants a feeling needy sandwich, get the triple smokehouse triple stack. Thank you for your house once again; for coming up with such a great way to feed the people. This is a great sandwich. I am very picky and normally never change off of The Hook and ladder, because it's so perfect, but I tried the new smokehouse triple stack and it is really really a great sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak and Cheese
Joel Taylor
Walked in and was immediately told it was going to be a half hour before I could get my meal. Not good considering it was lunch time! Can’t afford to give up lunch hour minutes to find out this kind of news.
Blaise
Workers hardly working. 30 minutes for a poorly made sandwich. There go the whole lunch break folks. Beyond angry.
Atmosphere: 1
Food: 1
Service: 1
Jacob King
Ordered a sub and was specific no Mayo and no mustard. While I waited in an empty store, multiple employees seemed to be standing around in bad moods before my sub was started 6:24 after I paid. The sub had both Mayo and mustard on it and I had to throw it away. Waste of $11. You gotta do better or hire better.
It tastes great and the portion sizes are nice. I'd say the price is good for what you get.
Atmosphere: 4
Food: 4
Service: 4
Amber Sell
Food was good, but that’s cause the ingredients used at the firehouse chain. The customer service in here however, not good. Rude and don’t acknowledge you when you speak to them. Rude when you try to tell them while ordering that what they have on the screen in incorrect
Michael Bruce
No lettuce due to supply shortage? Do you think they take even 25¢ off the $30 order...nope. No napkins provided for carry out. Dull, drab crew working. Won't be back to this Firehouse location, ever. Worst I've seen.
Ross H.
I just had a Hook and Ladder and it was probably the best sub I've had in years! The service was prompt and courteous as well...I'll be back!
The staff ignores you, and you are forced to order on a tablet. Disappointing experience.
Always a great Hero!
Atmosphere: 5
Food: 5
Service: 5
Best Firehouse in
Atmosphere: 5
Food: 5
Service: 5
Best Firehouse location in Jax!
Atmosphere: 5
Food: 5
Service: 5
Rude, loud, very sorry customer service. The customer is the last thing on this bunches mind.
Didn't follow my requests on on ingredients and made sandwich
Atmosphere: 4
Food: 2
Service: 4
I visited the Firehouse subs in Jacksonville Beach on Beach boulevard just a few minutes ago at 11. Russell is the cashier today and his crew the whole crew that was there are excellent they are working well together, and the food is being put out hot and fantastic. I tried the new smokehouse triple stack, and oh my goodness it is a great great sandwich. It is a meaty sandwich. If anyone out there wants a feeling needy sandwich, get the triple smokehouse triple stack. Thank you for your house once again; for coming up with such a great way to feed the people. This is a great sandwich. I am very picky and normally never change off of The Hook and ladder, because it's so perfect, but I tried the new smokehouse triple stack and it is really really a great sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak and Cheese
Walked in and was immediately told it was going to be a half hour before I could get my meal. Not good considering it was lunch time! Can’t afford to give up lunch hour minutes to find out this kind of news.
Workers hardly working. 30 minutes for a poorly made sandwich. There go the whole lunch break folks. Beyond angry.
Atmosphere: 1
Food: 1
Service: 1
Ordered a sub and was specific no Mayo and no mustard. While I waited in an empty store, multiple employees seemed to be standing around in bad moods before my sub was started 6:24 after I paid. The sub had both Mayo and mustard on it and I had to throw it away. Waste of $11. You gotta do better or hire better.
Restaurantji Recommends
It tastes great and the portion sizes are nice. I'd say the price is good for what you get.
Atmosphere: 4
Food: 4
Service: 4
Food was good, but that’s cause the ingredients used at the firehouse chain. The customer service in here however, not good. Rude and don’t acknowledge you when you speak to them. Rude when you try to tell them while ordering that what they have on the screen in incorrect
No lettuce due to supply shortage? Do you think they take even 25¢ off the $30 order...nope. No napkins provided for carry out. Dull, drab crew working. Won't be back to this Firehouse location, ever. Worst I've seen.
I just had a Hook and Ladder and it was probably the best sub I've had in years! The service was prompt and courteous as well...I'll be back!
Yummy food...love the NY Steamer...