locked door on patio, can't get back into store....fire department notified
Atmosphere: 4
Service: 4
Recommended dishes: Donuts, Egg and Cheese
Hiam Omari
Friendly staff and clean place
Atmosphere: 5
Food: 5
Service: 5
Jackie Fahey
When you ask for glazed munchkins and the box is filled with blueberry It's a total fail in total, incompetence. And then no one answers the phone and you get an unmonitored mailbox so that they don't have to call you back.
Service: 1
Scott S.
Wonderful staff! Always professional, fast service. Clean location. Convenient. It is always nice to ho in the afternoon or late at night before they close. Highly recommend.
Unbossd Four U
I asked for less ice and received a full cup of ice.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Bagels
In M.
I am really confused on the rating I would like to give. The quality of the food is four stars however the behavior or attitude of the staff is 2. The people on the intercom when ordering in the mornings, (the time I typically stop by) are extremely rude. They answer you very abruptly "what do you want, then it's what else, what else, pull forward". I am not sure who is training this team, but the customer experience is extremely off. I want to see a change. This is a great location with a diverse population and we all spend our hard earned money here and deserved a good experience. Most of us are regulars. Dunkin' Donuts please adequately train your team to provide great service and only hire people who actually want to work. Oh and treat them well so that they stay...
Luc Deffense
Great Duncan location. Friendly staff and great atmosphere!
Atmosphere: 5
Food: 4
Service: 5
Gary Inglish
Radio in loby is too loud.
Momo Momo
Disappointing Experience with Rude Barista named ChaseI recently visited this Dunkin Donuts location and had a truly disappointing experience which is quite unusual because everyone there is always nice until I encountered this “Chase” guy.Chase is incredibly rude and disrespectful. Not only did he ignore me speaking to him directly for some assistance with my mobile order but he walked away and did not even look at me. Customer service is paramount in the service industry, and unfortunately, this employee Chase fell short of even the basic expectations. I hope management addresses this issue promptly to ensure all customers receive the respect they deserve.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Donuts, Doughnut, Bagels
Matthew Scott
Ordered my usual of a large ice coffee with mocha swirl and a sausage, egg and cheese. Everything bagel with cream cheese on it. I always order my bagels extra toasted and asked them to put the cream cheese on the sandwich which normally is no problem however this station didn’t seem to want to do the cream cheese on the bagel which is fine I’m probably a weird order, when I first received the bag initially had no cream cheese on it so I made a U-turn and asked them to go ahead and fix that or just give me the cream cheese. After taking the sandwich apart with cream cheese on it I noticed that the bagel was not extra toasted so I asked him if they could remake it. A gentleman at the counter was wearing a bench hoodie at the time. Tall gentleman with long hair was very nice and very kind very understanding no problems with him at all. It was the shorter gentleman with the blonde hair that seem to have an issue with it so I asked them to remake the bagel and what it seems like they did was they just took my existing bagel apart through the cream cheese on it and then ran it in the oven till it was scalding hot so now I have a sandwich with hot cream cheese that I can’t eat, all they had to do was make everything bagel with cream cheese like they would normally do extra toast, the bagel and then add on the sausage patty, the egg and the cheese nothing difficult nothing out of the ordinary I would think but they didn’t do that and instead scorched my bagel and cook the cream cheese till it’s hot Zero out of 10 would not recommend this station.
This dunkin, although somewhat new, sucks so much. They don’t acknowledge you and expect you to order at the kiosk, only for everything you ordered to be out of stock. They charge for cups of water, staff is rude, their bagels are terrible and they always put the bare minimum of cream cheese. Also, don’t even think about trying to assort your own munchkins, they will make you feel like a criminal even tho it’s their job. I hate this place
Atmosphere: 3
Food: 1
Service: 1
Daymond Westergard
The coffee was mediocre... Server was friendly and efficient. It was the drive through so I don't know how much atmosphere I could experience. Maybe a cleaner parking lot.
Atmosphere: 2
Food: 3
Service: 5
Recommended dishes: Apple Fritter, English Muffin, Iced Latte, Coolatta, Sausage Egg and Cheese, Donuts, Chicken Bacon & Cheese Croissant Stuffer
Elizabeth C
I came in and was told I had to order off the kiosk, and while I waiting was listening to workers complaining about customers and customers in the drive through.
Atmosphere: 1
Food: 2
Service: 2
Christina Naber
Very rude disorganized staff. Idk where they find these people to hire. Every time I order from there my order is wrong and when u come in no one even bothers to look at u and ask if u need help . Everyone talks like they have a problem with u . I think they need to learn manners and how to do proper custom service before getting hired .
Atmosphere: 1
Food: 1
Service: 1
J Garrett
Food and service were good.Parking: Parking can get tight during perk hours.
locked door on patio, can't get back into store....fire department notified
Atmosphere: 4
Service: 4
Recommended dishes: Donuts, Egg and Cheese
Friendly staff and clean place
Atmosphere: 5
Food: 5
Service: 5
When you ask for glazed munchkins and the box is filled with blueberry It's a total fail in total, incompetence. And then no one answers the phone and you get an unmonitored mailbox so that they don't have to call you back.
Service: 1
Wonderful staff! Always professional, fast service. Clean location. Convenient. It is always nice to ho in the afternoon or late at night before they close. Highly recommend.
I asked for less ice and received a full cup of ice.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Bagels
I am really confused on the rating I would like to give. The quality of the food is four stars however the behavior or attitude of the staff is 2. The people on the intercom when ordering in the mornings, (the time I typically stop by) are extremely rude. They answer you very abruptly "what do you want, then it's what else, what else, pull forward". I am not sure who is training this team, but the customer experience is extremely off. I want to see a change. This is a great location with a diverse population and we all spend our hard earned money here and deserved a good experience. Most of us are regulars. Dunkin' Donuts please adequately train your team to provide great service and only hire people who actually want to work. Oh and treat them well so that they stay...
Great Duncan location. Friendly staff and great atmosphere!
Atmosphere: 5
Food: 4
Service: 5
Radio in loby is too loud.
Disappointing Experience with Rude Barista named ChaseI recently visited this Dunkin Donuts location and had a truly disappointing experience which is quite unusual because everyone there is always nice until I encountered this “Chase” guy.Chase is incredibly rude and disrespectful. Not only did he ignore me speaking to him directly for some assistance with my mobile order but he walked away and did not even look at me. Customer service is paramount in the service industry, and unfortunately, this employee Chase fell short of even the basic expectations. I hope management addresses this issue promptly to ensure all customers receive the respect they deserve.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Donuts, Doughnut, Bagels
Ordered my usual of a large ice coffee with mocha swirl and a sausage, egg and cheese. Everything bagel with cream cheese on it. I always order my bagels extra toasted and asked them to put the cream cheese on the sandwich which normally is no problem however this station didn’t seem to want to do the cream cheese on the bagel which is fine I’m probably a weird order, when I first received the bag initially had no cream cheese on it so I made a U-turn and asked them to go ahead and fix that or just give me the cream cheese. After taking the sandwich apart with cream cheese on it I noticed that the bagel was not extra toasted so I asked him if they could remake it. A gentleman at the counter was wearing a bench hoodie at the time. Tall gentleman with long hair was very nice and very kind very understanding no problems with him at all. It was the shorter gentleman with the blonde hair that seem to have an issue with it so I asked them to remake the bagel and what it seems like they did was they just took my existing bagel apart through the cream cheese on it and then ran it in the oven till it was scalding hot so now I have a sandwich with hot cream cheese that I can’t eat, all they had to do was make everything bagel with cream cheese like they would normally do extra toast, the bagel and then add on the sausage patty, the egg and the cheese nothing difficult nothing out of the ordinary I would think but they didn’t do that and instead scorched my bagel and cook the cream cheese till it’s hot Zero out of 10 would not recommend this station.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
This dunkin, although somewhat new, sucks so much. They don’t acknowledge you and expect you to order at the kiosk, only for everything you ordered to be out of stock. They charge for cups of water, staff is rude, their bagels are terrible and they always put the bare minimum of cream cheese. Also, don’t even think about trying to assort your own munchkins, they will make you feel like a criminal even tho it’s their job. I hate this place
Atmosphere: 3
Food: 1
Service: 1
The coffee was mediocre... Server was friendly and efficient. It was the drive through so I don't know how much atmosphere I could experience. Maybe a cleaner parking lot.
Atmosphere: 2
Food: 3
Service: 5
Recommended dishes: Apple Fritter, English Muffin, Iced Latte, Coolatta, Sausage Egg and Cheese, Donuts, Chicken Bacon & Cheese Croissant Stuffer
I came in and was told I had to order off the kiosk, and while I waiting was listening to workers complaining about customers and customers in the drive through.
Atmosphere: 1
Food: 2
Service: 2
Very rude disorganized staff. Idk where they find these people to hire. Every time I order from there my order is wrong and when u come in no one even bothers to look at u and ask if u need help . Everyone talks like they have a problem with u . I think they need to learn manners and how to do proper custom service before getting hired .
Atmosphere: 1
Food: 1
Service: 1
Food and service were good.Parking: Parking can get tight during perk hours.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts