Last time I was in this place the manager was throwing around expletives within earshot of myself and other customers......not that there were many.Yesterday spent $24 on two sandwiches....one was supposed to be fully loaded, only to find out when I got home with my take out it was nothing but meat, cheese and bread.You'd think for that much money they would at least have enough intelligence to get the order right.The employees seemed to be more interested in interactions between each other than focusing on customer service.I see why there's never anyone there.If I had anything to say about it, that nasty mouthed manager would be in the unemployment line.Unbelievably unprofessional.I think I'll stick with Larry's Giant Subs from now on.What a disappointment.
Atmosphere: 1
Food: 1
Service: 1
Luis Alberto Aristizabal Abadia
I spent more than 23 minutes in the store and the girl does nothing but talk to the other employees and the store is full of people waiting for orders. Finally I got tired and had to leave.It took more than 23 minutes in the store and the girl doesn't do it if she doesn't talk to the other employees and the store is full of people waiting for orders. I finally got tired and I had to go.
Service: 1
Rich Jonas
Wife ordered a tuna sub. Was horrible. Way to much mayonaise.Could not eat.
Atmosphere: 2
Food: 1
Service: 2
Steve Hall
Very good and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Pepperoni Meatball Medium, Firehouse Steak Cheese Small
Heather Monroe
First time eating here. Awsome experience. The staff here at this location was soooo nice. I had the club and my sister had the Cajun chicken. Had to swap half sandwich with her. Both were very good. Also had their new fries. Crunchy and delicious! Will definitely be frequenting this place more often!
Atmosphere: 5
Food: 5
Service: 5
Yvette Cason
Always
Atmosphere: 5
Food: 5
Service: 5
karl sayzniak
Wow that's all I have to say.no pickles when asked for and the food was cold 5 minutes from when it was received. Not the firehouse subs I remember. I don't know if these places are individual owned by franchise or what but this location is horrible lately. I recommend trying the other locations in the mandarin area. For what you pay for these sandwiches they should serve what you pay for I could go to the mandarin ale house and get a steak dinner,12 shrimp, and 2 sides for the price of they're large sandwich for a dollar or 2 more.Parking: OK parking very busy area.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Chips
John Heiselman
Wow what a
Atmosphere: 5
Food: 5
Service: 5
xhdfatboyx
Had my favorite "Hook & Ladder with my son and grandson. Good consistent food and service.
Atmosphere: 5
Food: 5
Service: 5
Brad McMillan
Great sandwich everytime without fail. Service is above average but the store is just average without anything to make it stand out.
Except for that one time a couple of years back, we have had good luck with this location. The restaurant is kind of skinny so if it is busy there can be bit of two-stepping needed to get back to the ordering stand. Now that they’ve fixed the rewards app (I think it is fixed) ordering is relatively simple. The dining room is generally clean but not necessarily orderly depending on how many people have eaten in. Please, people, push your chairs in when you leave. Since I’ve had nearly every sandwich I can get one of my usuals and be satisfied with the result. Be aware that parking can be quite dicey at times. Overall this is a good location and you will be happy with your experience.
Atmosphere: 4
Food: 4
Service: 4
Brian R
It takes 30 minutes or more to get a sandwich to go. Tons of customers waiting for food. Slow as hell. The food was good, but cost $10 for a medium sandwhich with NO chips NO drink. Shameful how these companies are price gouging
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Submarine Sandwich
Murat Bairakov
Terrible place I would not recommend to anyone. The order has to wait an hour or more. Just wasted time.
Atmosphere: 1
Service: 1
Bynafesh Teramyden
I completely agree with those who write badly about this place. The staff is not educated. They work slowly. Terrible place. I do not
Service: 1
Alex Bachman
I’m a firehouse fanatic but and I never write reviews, but this new staff they have is poor trained and they deliver poor quality food. I ordered and they messed up my sub multiple times. Asked for a refund and they couldn’t even do that over the phone. As my sub wasn’t even cooked. I was charged extra for the customization I did and they didn’t even do anything. Manger was rude and not sympathetic. Won’t be returning.
Last time I was in this place the manager was throwing around expletives within earshot of myself and other customers......not that there were many.Yesterday spent $24 on two sandwiches....one was supposed to be fully loaded, only to find out when I got home with my take out it was nothing but meat, cheese and bread.You'd think for that much money they would at least have enough intelligence to get the order right.The employees seemed to be more interested in interactions between each other than focusing on customer service.I see why there's never anyone there.If I had anything to say about it, that nasty mouthed manager would be in the unemployment line.Unbelievably unprofessional.I think I'll stick with Larry's Giant Subs from now on.What a disappointment.
Atmosphere: 1
Food: 1
Service: 1
I spent more than 23 minutes in the store and the girl does nothing but talk to the other employees and the store is full of people waiting for orders. Finally I got tired and had to leave.It took more than 23 minutes in the store and the girl doesn't do it if she doesn't talk to the other employees and the store is full of people waiting for orders. I finally got tired and I had to go.
Service: 1
Wife ordered a tuna sub. Was horrible. Way to much mayonaise.Could not eat.
Atmosphere: 2
Food: 1
Service: 2
Very good and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Pepperoni Meatball Medium, Firehouse Steak Cheese Small
First time eating here. Awsome experience. The staff here at this location was soooo nice. I had the club and my sister had the Cajun chicken. Had to swap half sandwich with her. Both were very good. Also had their new fries. Crunchy and delicious! Will definitely be frequenting this place more often!
Atmosphere: 5
Food: 5
Service: 5
Always
Atmosphere: 5
Food: 5
Service: 5
Wow that's all I have to say.no pickles when asked for and the food was cold 5 minutes from when it was received. Not the firehouse subs I remember. I don't know if these places are individual owned by franchise or what but this location is horrible lately. I recommend trying the other locations in the mandarin area. For what you pay for these sandwiches they should serve what you pay for I could go to the mandarin ale house and get a steak dinner,12 shrimp, and 2 sides for the price of they're large sandwich for a dollar or 2 more.Parking: OK parking very busy area.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Chips
Wow what a
Atmosphere: 5
Food: 5
Service: 5
Had my favorite "Hook & Ladder with my son and grandson. Good consistent food and service.
Atmosphere: 5
Food: 5
Service: 5
Great sandwich everytime without fail. Service is above average but the store is just average without anything to make it stand out.
Atmosphere: 3
Food: 5
Service: 4
Restaurantji Recommends
Except for that one time a couple of years back, we have had good luck with this location. The restaurant is kind of skinny so if it is busy there can be bit of two-stepping needed to get back to the ordering stand. Now that they’ve fixed the rewards app (I think it is fixed) ordering is relatively simple. The dining room is generally clean but not necessarily orderly depending on how many people have eaten in. Please, people, push your chairs in when you leave. Since I’ve had nearly every sandwich I can get one of my usuals and be satisfied with the result. Be aware that parking can be quite dicey at times. Overall this is a good location and you will be happy with your experience.
Atmosphere: 4
Food: 4
Service: 4
It takes 30 minutes or more to get a sandwich to go. Tons of customers waiting for food. Slow as hell. The food was good, but cost $10 for a medium sandwhich with NO chips NO drink. Shameful how these companies are price gouging
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Submarine Sandwich
Terrible place I would not recommend to anyone. The order has to wait an hour or more. Just wasted time.
Atmosphere: 1
Service: 1
I completely agree with those who write badly about this place. The staff is not educated. They work slowly. Terrible place. I do not
Service: 1
I’m a firehouse fanatic but and I never write reviews, but this new staff they have is poor trained and they deliver poor quality food. I ordered and they messed up my sub multiple times. Asked for a refund and they couldn’t even do that over the phone. As my sub wasn’t even cooked. I was charged extra for the customization I did and they didn’t even do anything. Manger was rude and not sympathetic. Won’t be returning.
Atmosphere: 1
Food: 1
Service: 1