Krispy Kreme

810 Cassat Ave, Jacksonville
(904) 781-4559

Recent Reviews

Jonathan Pierce

I WOULD LIKE TO THANK YOU FOR THE GENERIC AUTOMATED REPLY TO MY REVIEW.. IT'S GOOD TO KNOW THAT YOUR CUSTOMERS ARE NOT EVEN WORTH THE TIME OF THE OWNER AND THE MANAGER TO GIVE A PERSONAL RESPONSE TO A REVIEW THAT POINTS OUT THE HORRIBLE SERVICE I RECEIVED AT YOUR ESTABLISHMENT. THE LITTLE BIT OF MONEY I SPENT THERE WON'T HURT YOU, BUT I DEFINITELY WILL NOT SPEND ANY MORE OF MY HARD EARNED MONEY THERE. I WOULD RATHER GO TO DUNKIN DONUTS.......This place has BY FAR THE WORST AND RUDEST CUSTOMER SERVICE Experience I've ever had. I stood in line for almost 20 minutes waiting bc everyone in the back were too busy talking and laughing to take people's orders and they acted like the customers were bothering them when we asked about placing a order. I ordered 3 dozen hot donuts and the woman behind me ordered the same and she was obviously the cashier's friend because of the way they were talking to each other. The cashier handed my order to her and I said those were my donuts. The cashier replied to me saying no they were hers I said no she ordered after me and the cashier said she didn't care and I would have to wait for the next ones. And when the hot ones started to come down the line she boxed my order up and set them on the counter I asked for them to be put in a bag she threw a bag on top of the boxes and I asked if she could help me bag them up and she told me to bag them myself. One of the workers must not have had a babysitter bc there were kids sleeping in the booth. This place needs to undergo some customer service training I give this place negative 5 stars

Food: 1

Recommended dishes: Donuts, Mini Donuts, Count Assorted Doughnuts

Rhashaunda Jones

quick and fast service....friendly customer service

Atmosphere: 5

Food: 5

Service: 5

Lazaro Garcia

Those glazed donuts are incredible. No one tops it. I wish service was better and tables were cleaned. That would make it 5 stars

Atmosphere: 3

Food: 5

Service: 2

Recommended dishes: Donuts

Kevin Wolverton

It is a donut show that is a real donut show. Others are wannabe shops.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

chuckys mix bride

Donuts love them❤️❤️❤️?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

Perry

We love our Krispy kremes. Where is not a lot of parking here and it gets full in a hurry when the hot lights on. Expect the waiting line a little while.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Donuts, Count Assorted Doughnuts

Dawn

I GOT THE SOLAR ECLIPSE DOZEN DONUTS!!! GGRREEAATT DONUTS, ? GGRREEAATT SERVICE!! THANK YOU!! DAWN LADLEE!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

C Bratton

I tried to call them and tell them that I had ordered 2 minute doughnuts.And the council want them but nobody never seemed to pick up the telephone I think it is very poor service customers

Isaac Riley

Amazing staff! Best customer service ever and the donuts are to die for!! ??

Atmosphere: 5

Food: 5

Service: 5

Ms.Torian Love

Cashier name Trabeau nice personality I went through the drive-thru and Trabeau open up a conversation with me and I just want to do this survey about him. He made my beautiful Sunday real special I appreciate the conversation. It's not too many person that work at a restaurant that have a unique personality.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Glazed Doughnut

Edwin Macmillan

DONUTS, YUMMY.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Glazed Dozen

Ann Nelson

Great donuts. Always fresh.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Glazed Dozen, Donuts, Count Assorted Doughnuts

Demetrius Clark

What's not to love about hot Krispy Kreme donuts?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts, Glazed Doughnut, Cake

C Ashley

Place was very clean, counter workers very efficient and friendly. My order was ready.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Glazed Dozen, Donuts, Custard, Glazed Doughnut, Pecan Maple, Donut Holes

Toyia “Taylormade”

They did not have the special donuts and was charged for the ones that they did have which was like two that was the chocolate lovers promoParking: Car lots it's about 20 carsKid-friendliness: They have hats for little kids to put on their headWheelchair accessibility: I saw several ramps on both sides it was very much wheelchair accessible

Atmosphere: 5

Food: 3

Service: 1

Recommended dishes: Original Glazed Dozen, 4 Count Cinnamon Rolls, Doughnuts to Go, Count Assorted Doughnuts

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