I took my family to dinner at the River City location last weekend. The restaurant did not have many guest at all. I’ve been going to Red Lobster all my life and never experienced such underwhelming service. First the drinks took 20 minutes to come and the bartender brought me a drink I did not ask for and explained the waiter was unaware that they did not have what I requested. The bread took longer than the drinks, then once the food arrived. My daughter’s meal was still raw on the inside. The manager apologized however, didn’t offer any type of accommodation. I rarely write reviews, I was so unsatisfied with both the food as well as the service. I really felt compelled to do so. I can not imagine that I will visit this location again.
Atmosphere: 4
Food: 1
Service: 1
Kristina Moneyhun
Waited for an hour. For absolutely nothing. Hostess was the only good thing about this place. Sad.
Service: 1
Tina Nye
So disappointing that we waited forever for our drinks. Our salads both wrong. We’re very picky though with our salads. We never got the biscuits. Nightmare to start off
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Garlic Shrimp Scampi
Dominique Johnson
They didn't have any crackers for the crab legs. Where they do that at?!?!
Michael Crawford
First of all, I had no intention of eating at Red Lobster, but I'm glad I did. After looking at the menu, I asked myself, "What would be the perfect meal to order for a single guy?" So I ordered myself, the Clam Chowder (which was perfect), the Twin Lobster Tail entree with Rice and Steamed Broccoli, and the 16oz. New York Strip on the side. I see why my past girlfriends would order this. The steak and lobster combination was on point!!! The steak was cooked perfectly, and the twins were excellent. Overall, I had a great time. What made my visit even more enjoyable was my server, STORMY!!! She was quick, and she got my order right the first time!! Plus, she didn't smother or crowd me. Great job, Red Lobster ?
Atmosphere: 5
Food: 5
Service: 5
Tress Sawyer-
Bartender Jonathan is simply the best! He has been nothing short of amazing. He recommends different things that’s on special or that is new, is very tentative. I’ve had the pleasure of being taken care of by him each time and I love his service.
Atmosphere: 5
Food: 5
Service: 5
Jacquie Proffit
I had the worst experience on a Monday night in my 30yrs of going to red lobster. Waitress stormy was in attentive and unapologetic for all the issues. Out of coleslaw lied about it being part of a meal? Biscuits were over cooked and food was not cooked well. My spouse doesn’t like conflict so we paid 100 and left but be sure everyone will know don’t go there and we will never be there again. It was like twilight zone. Not once did a manager come by and ask us about our meal. When we were asked by stormy we said it was ok and she said GREAT.
Atmosphere: 3
Food: 1
Service: 1
Yurii Iliiash
Wait 10 min in empty restaurant to be seated? Thank you but no. Looking for better place to be served.
Service: 1
DEANNA
Absolutely disappointing. No one greeted us. We sat at the table for like 35 minutes and then somewhere only came cuz I was complaining. Then two waitresses came up n we unfortunately went for the wrong one cuz she was MAD at us. She did not have a poker face!! She would disappear multiple times and we sent other waiters to find her. Very unhealthy, unhappy experience. And oh..the silver was dirty and there was no coasters on the table for drinks and Red Lobster got rid of the Dragon Broccoli smh, plus my lobster mashed potatoes tasted like salt.
They were out of the crab queso so I got the lobster dip, filet mignon and lobster tail with a side salad, Mac n cheese, and a piece of chocolate cake.
Kierra Dantzler
Never again. The service is the absolute worst. Took an hour for drinks and another hour for the
Atmosphere: 1
Food: 1
Service: 1
Samantha Lyle
The food was mediocre at best. I got the shrimp 3 ways and they were overcooked. The waiter did his best, but was a bit overwhelmed. No refills on drinks were offered. We had to get our silverware off of another table. The bill was $175.00 with tip for 4 people, a little pricy for the quality of food. I won't be going back.
Atmosphere: 2
Food: 1
Service: 2
Ron B
The servers amazing, Makayla was so great and fast with our food, and another server than precious helped us with our food even when she was busy very nice place, highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits
Curtis Houston
Great food and great service, we had a great waitress, and her name was Tanya, a beautiful sister from Ukraine ( Top Shelf ).
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New Deep Sea Lobsterita, Parrot Isle Jumbo Coconut Shrimp, Seaside Shrimp Trio, Endless Chowder Salad & Cheddar Bay Biscuits, Garlic Shrimp Scampi
Excellent meal and customer service.
Atmosphere: 5
Food: 5
Service: 5
I took my family to dinner at the River City location last weekend. The restaurant did not have many guest at all. I’ve been going to Red Lobster all my life and never experienced such underwhelming service. First the drinks took 20 minutes to come and the bartender brought me a drink I did not ask for and explained the waiter was unaware that they did not have what I requested. The bread took longer than the drinks, then once the food arrived. My daughter’s meal was still raw on the inside. The manager apologized however, didn’t offer any type of accommodation. I rarely write reviews, I was so unsatisfied with both the food as well as the service. I really felt compelled to do so. I can not imagine that I will visit this location again.
Atmosphere: 4
Food: 1
Service: 1
Waited for an hour. For absolutely nothing. Hostess was the only good thing about this place. Sad.
Service: 1
So disappointing that we waited forever for our drinks. Our salads both wrong. We’re very picky though with our salads. We never got the biscuits. Nightmare to start off
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Garlic Shrimp Scampi
They didn't have any crackers for the crab legs. Where they do that at?!?!
First of all, I had no intention of eating at Red Lobster, but I'm glad I did. After looking at the menu, I asked myself, "What would be the perfect meal to order for a single guy?" So I ordered myself, the Clam Chowder (which was perfect), the Twin Lobster Tail entree with Rice and Steamed Broccoli, and the 16oz. New York Strip on the side. I see why my past girlfriends would order this. The steak and lobster combination was on point!!! The steak was cooked perfectly, and the twins were excellent. Overall, I had a great time. What made my visit even more enjoyable was my server, STORMY!!! She was quick, and she got my order right the first time!! Plus, she didn't smother or crowd me. Great job, Red Lobster ?
Atmosphere: 5
Food: 5
Service: 5
Bartender Jonathan is simply the best! He has been nothing short of amazing. He recommends different things that’s on special or that is new, is very tentative. I’ve had the pleasure of being taken care of by him each time and I love his service.
Atmosphere: 5
Food: 5
Service: 5
I had the worst experience on a Monday night in my 30yrs of going to red lobster. Waitress stormy was in attentive and unapologetic for all the issues. Out of coleslaw lied about it being part of a meal? Biscuits were over cooked and food was not cooked well. My spouse doesn’t like conflict so we paid 100 and left but be sure everyone will know don’t go there and we will never be there again. It was like twilight zone. Not once did a manager come by and ask us about our meal. When we were asked by stormy we said it was ok and she said GREAT.
Atmosphere: 3
Food: 1
Service: 1
Wait 10 min in empty restaurant to be seated? Thank you but no. Looking for better place to be served.
Service: 1
Absolutely disappointing. No one greeted us. We sat at the table for like 35 minutes and then somewhere only came cuz I was complaining. Then two waitresses came up n we unfortunately went for the wrong one cuz she was MAD at us. She did not have a poker face!! She would disappear multiple times and we sent other waiters to find her. Very unhealthy, unhappy experience. And oh..the silver was dirty and there was no coasters on the table for drinks and Red Lobster got rid of the Dragon Broccoli smh, plus my lobster mashed potatoes tasted like salt.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
They were out of the crab queso so I got the lobster dip, filet mignon and lobster tail with a side salad, Mac n cheese, and a piece of chocolate cake.
Never again. The service is the absolute worst. Took an hour for drinks and another hour for the
Atmosphere: 1
Food: 1
Service: 1
The food was mediocre at best. I got the shrimp 3 ways and they were overcooked. The waiter did his best, but was a bit overwhelmed. No refills on drinks were offered. We had to get our silverware off of another table. The bill was $175.00 with tip for 4 people, a little pricy for the quality of food. I won't be going back.
Atmosphere: 2
Food: 1
Service: 2
The servers amazing, Makayla was so great and fast with our food, and another server than precious helped us with our food even when she was busy very nice place, highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits
Great food and great service, we had a great waitress, and her name was Tanya, a beautiful sister from Ukraine ( Top Shelf ).
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New Deep Sea Lobsterita, Parrot Isle Jumbo Coconut Shrimp, Seaside Shrimp Trio, Endless Chowder Salad & Cheddar Bay Biscuits, Garlic Shrimp Scampi