The appearance of the Starbucks looks clean but there is a serious fruit fly problem! There’s no way I should sit and swat at fruit flies every two seconds. Not one employee cleaned a table or floor while I sat in there for over 3 hours (working). My drink sat at the front for a while because they don’t take the time to read your name correctly and it could be someone else’s.
Atmosphere: 2
Food: 3
Service: 2
Western Trucking
Very bad service
Atmosphere: 1
Food: 3
Service: 1
415Cubano
Watched the guy make my drink and he didn't even wash the blender cup I could literally taste the other drink that was made in it.
Atmosphere: 3
Food: 1
Service: 4
Lindsey Modling
The people are so sweet. This was my favorite starbucks in Jacksonville. However, I don’t know if they changed staff but whoever is making coffees now needs a re-up on training. The coffee is just plain bad and a waste of money.
Service: 5
Amanda Maloof
Staff at this location was unimpressive. We were there early evening on Saturday and the trash outside was overflowing, there was no toilet paper in the women’s restroom, and it took forever for someone to help me at the counter and then forever for them to make my drink. I tried to grab the barista’s attention to point out a mobile order placed 4 minutes after mine was ready quite awhile before mine. She ignored me. The staff member who took my order looked at me while I spoke, started my drink, then finished another one or two before finishing mine. He also popped on his headset right after I spoke with him, seemingly to gossip. They were just very unprofessional and seemed to not care about trying to do their job.
Ashley Ingle
Incredibly slow drive thru.
Danelle McKeown
I had the frozen strawberry passion fruit lemonade and that was fabulous.
Atmosphere: 4
Service: 3
Kathleen M.
Edan gives the best customer service!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
Chiranjeev Bhandari
Long wait
Atmosphere: 3
Food: 4
Service: 2
Maye Dan
Racially insensitive atmosphere while dining in.The onsite manager I spoke via phone was very professional, for him I give 5 stars but for the workers behind the counter, very selfish. They allowed my breakfast sandwich to get cold and.served my coffee 15minutes later(dine) His assistance manager was equally rude. Her "response was what can i do about it?" There Panera bread down the street very professional and welcoming atmosphere. Not all Starbucks are the same. While the onsite manager was welcoming I cannot say the same for the rest of people he has working for him behind the counter. Dont let your customers food get cold and make an excuse. It was a simple breakfast sandwich and coffee order. Being a member of the health care industry for more than 20 years I get exposed to racial insensitivity daily but I have deal with it despite the challenges. Have a good cup of coffee and a hot breakfast sandwich brings a sense of peace before I begin my day. The staff members decided my money didnt matter and let my sit for more than 10min and my coffee was not recieved until 15 min later. Such a demeaning dine in experience.
Customer service at this store is ridiculously bad! Employees are just lost. While I was waiting for my food to get ready one of the employed attempted to wash a cup and water splashed all on my face! This is
Atmosphere: 1
Food: 2
Service: 1
Kiara Robertson
my coffee taste like straight milk I don’t know why the drinks taste different when I order the same amount of syrups
pourya darvishi
Great staff
Meka Johnson
Ordered online at 7am and my order still wasn’t ready at 8
The appearance of the Starbucks looks clean but there is a serious fruit fly problem! There’s no way I should sit and swat at fruit flies every two seconds. Not one employee cleaned a table or floor while I sat in there for over 3 hours (working). My drink sat at the front for a while because they don’t take the time to read your name correctly and it could be someone else’s.
Atmosphere: 2
Food: 3
Service: 2
Very bad service
Atmosphere: 1
Food: 3
Service: 1
Watched the guy make my drink and he didn't even wash the blender cup I could literally taste the other drink that was made in it.
Atmosphere: 3
Food: 1
Service: 4
The people are so sweet. This was my favorite starbucks in Jacksonville. However, I don’t know if they changed staff but whoever is making coffees now needs a re-up on training. The coffee is just plain bad and a waste of money.
Service: 5
Staff at this location was unimpressive. We were there early evening on Saturday and the trash outside was overflowing, there was no toilet paper in the women’s restroom, and it took forever for someone to help me at the counter and then forever for them to make my drink. I tried to grab the barista’s attention to point out a mobile order placed 4 minutes after mine was ready quite awhile before mine. She ignored me. The staff member who took my order looked at me while I spoke, started my drink, then finished another one or two before finishing mine. He also popped on his headset right after I spoke with him, seemingly to gossip. They were just very unprofessional and seemed to not care about trying to do their job.
Incredibly slow drive thru.
I had the frozen strawberry passion fruit lemonade and that was fabulous.
Atmosphere: 4
Service: 3
Edan gives the best customer service!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
Long wait
Atmosphere: 3
Food: 4
Service: 2
Racially insensitive atmosphere while dining in.The onsite manager I spoke via phone was very professional, for him I give 5 stars but for the workers behind the counter, very selfish. They allowed my breakfast sandwich to get cold and.served my coffee 15minutes later(dine) His assistance manager was equally rude. Her "response was what can i do about it?" There Panera bread down the street very professional and welcoming atmosphere. Not all Starbucks are the same. While the onsite manager was welcoming I cannot say the same for the rest of people he has working for him behind the counter. Dont let your customers food get cold and make an excuse. It was a simple breakfast sandwich and coffee order. Being a member of the health care industry for more than 20 years I get exposed to racial insensitivity daily but I have deal with it despite the challenges. Have a good cup of coffee and a hot breakfast sandwich brings a sense of peace before I begin my day. The staff members decided my money didnt matter and let my sit for more than 10min and my coffee was not recieved until 15 min later. Such a demeaning dine in experience.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Great people.
Atmosphere: 5
Food: 5
Service: 5
Customer service at this store is ridiculously bad! Employees are just lost. While I was waiting for my food to get ready one of the employed attempted to wash a cup and water splashed all on my face! This is
Atmosphere: 1
Food: 2
Service: 1
my coffee taste like straight milk I don’t know why the drinks taste different when I order the same amount of syrups
Great staff
Ordered online at 7am and my order still wasn’t ready at 8
Atmosphere: 2
Food: 5
Service: 1