Sugar Factory - Jacksonville

4910 Big Island Drive, Jacksonville
(904) 551-0961

Recent Reviews

Stacy

Came in on Saturday morning to celebrate a friend's bachelorette and everything was great, especially Mollie. Appreciate the wonderful service!

Atmosphere: 5

Service: 5

Lakita Gordon

Chance, Jazz and Stina were FANTASTIC!!!! They made sure that my party of 18 were well taken care of! They made my birthday even more special! THANK YOU!!!

Atmosphere: 5

Food: 5

Service: 5

Mena Turner

This place is simply awesome! If you haven't been, I highly recommend you go just for the experience and fun of it! The music, the birthday dances, and waiter Kam are all simply amazing!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Rainbow Sliders, Cheeseburger, Non-Alcoholic Strawberry Lemonade

wanda mendez

First time I come with my husband and my cousin and the beautiful place, the delicious food and the exceptional service... Frankie was our waiter and he was a sweetheart. He even made us a delicious dessert. 10000000% recommended, do not hesitate to ask him to attend to you when you go?

Atmosphere: 5

Food: 5

Service: 5

Mikalah Bird

Shaniya ‼️‼️‼️ She was the best she sung my daughter’s favorite song for her birthday. We was so sweet , and very attentive ! We will be back , just for her

Atmosphere: 5

Food: 4

Service: 5

Elicia Mouzon

Frankie was our server and he was amazingg!!!!!!!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Rainbow Sliders, Loaded Fries

Vernell A

Great place to enjoy your birthday with family and friends. Chance was our waiter, and he was the bomb! I look forward to returning again!

Atmosphere: 5

Food: 5

Service: 5

XM Scott

Well, we tried it once. We were seated pretty quickly, yet it took a while for someone to come to assist us.The food menu was grand, yet the food was bland. We never tried dessert nor the drinks, as the appetizer and food were tasteless and cold. Hot Honey chicken and waffles - definitely not acceptable. As a matter of fact, there was no hot honey. Be careful not to run out of steak on Sundays. Heard lots of birthday celebrations. Team seemed very connected to celebrate. I wish the Sugar Factory all the best, as it won’t be receiving our business again. (Price: $166 before tip for 4.)

Atmosphere: 1

Food: 1

Service: 1

Robin James-Locke

Shaniya was amazing and personableAnd was there for every need. Thank you Shaniya for excellent customer service.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Waffle, Birria Tacos

Faith Riley

This was my first time here and it was great experience!!! The waiter Frankie was so attentive and was responding back in a timely manner. He made my friend birthday the best!!!

Atmosphere: 5

Food: 5

Service: 4

Wanda McAllister

My first time here and I really enjoyed it. Frankie was our server and he was awesome. He made this experience an awesome on. Very courteous and polite. We are from S.C. and we will be back!!

Atmosphere: 5

Food: 5

Service: 5

Deborah Beans

GabrielaThe service was very great. My waiter did am excellent job inaking is feel quite welcome

Atmosphere: 5

Food: 5

Service: 5

LATINA EVERETT

Gabriela was a great server ? she is the best

Atmosphere: 5

Food: 5

Service: 5

Laura Colton

Shaniya was awesome! So sweet and helpful! ⭐️⭐️⭐️⭐️⭐️

Atmosphere: 5

Food: 4

Service: 5

Michele Palese

Shaniya was very awesome to us and took care of us she was funny and good looking?

Atmosphere: 5

Food: 5

Service: 5

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