The Cheesecake Factory

10260 Mid Town Pkwy, Jacksonville
(904) 998-9511

Recent Reviews

Gread Smith

Do not Oder alcoholic drinks here. So expensive and zero alcohol in them. The food and service is always good

david comp

Horrible service and cannot wait to speak with a manager. They don't answer the phone which means I have to try it this way. They forgot two bring 2 orders of fries a 15 dollar cost. When we were checking out we had to go back and forward with Alissa L about a refund fir the fries or a substitute cheesecake. After a very disappointing response from the manager through her we got given the smallest cheesecake ever. I feel Horrible to give that poor service 23 dollar tip. Their manager wouldn't even wanted to talk to us. They messed up 2 plates as well. They had an actual fight inside as well. Date was 5/11/24 14:57.

Atmosphere: 1

Food: 1

Service: 1

lacey keyzer

I brought my mom here for an early Mother’s Day dinner. I wanted to treat her to a nice meal but instead she got water dripped on her all night and rude service from the waitress. The air conditioner was leaking above the table we were at, and we alerted the waitress, and their solution was to get someone to come wipe it which intern made more water fall on us and on our food and the water continue to drip the rest of the night on my mother.We had issues with our food as well, and when we asked the waitress about it, she was rude. Are usually love the cheesecake factory and it was one of my favorite places to go for a nice dinner, but I will be taking my service Elsewhere from now on. Customer service is severely lacking and for the amount of money as spent there are much more nicer places, or we will be treated Well. Very disappointed in my experience.

Atmosphere: 1

Food: 4

Service: 1

Kubra Cingirlar

Service was too slow, waited so long for a pasta and it came cold. Sangria had a sharp alcohol taste. Didn't like anything here

Atmosphere: 1

Food: 1

Service: 1

Daniel Preble

It's the Cheesecake Factory... Kinda hard to go wrong. If you've never been before you're missing out. But I wouldn't add it to my bucket list as someplace you have to visit. I would suggest it over Applebee's if that helps. It's kinda like the Carrabba's over Olive Garden type of good. I've been to several locations over several decades and they've all been pleasant.Parking: It's located in a shopping center so going at a busy time means you're sharing all of the parking. It could be a little bit of a walk.

Atmosphere: 5

Food: 5

Service: 5

Sunflower Life

The food was great. Anna in curbside pick up was amazing and very friendly!

Matthew Welch

The food and service were both excellent. It was a bit crowded, and somewhat loud. But that did not seem to decrease the quality of either the service or the food. We enjoyed it very much.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Rolls, And Cheesecake, Avocado Eggrolls

S B

Great food

Atmosphere: 5

Food: 5

Barbara Teppner

Felt like a sardine .

Atmosphere: 3

Food: 5

Service: 5

Makayla Fedd

We initially had a great time and our server was very attentive. However, we got food poisoning from this Cheesecake Factory! Specifically the crab dip! It was the only thing my husband and I shared the entire weekend and it led us to straight to the bathroom, vomiting and the whole nine yards. My newborn is breastfed and doesn’t take a bottle and this entire experience depleted my milk supply and her only source of food. Overall, this was a poor experience after leaving and if they are serving any seafood dish I would stray far away! I’m truly so disappointed and it really had a ripple effect on my family. Not to mention this $75 lunch was wasted!

Atmosphere: 2

Food: 1

Service: 5

Bonnie McDole

Decided to do a take out...Chicken Madeira. Excellent! The girl at curbside pickup was great.

Atmosphere: 5

Food: 5

Service: 5

Kim Pinckney

The food was good and also hot.

Atmosphere: 4

Food: 4

Service: 4

edward rooke

Family stopped for lunch every one liked some of the changes of some dishes. Everyone got something different and shared with each other. All enjoyed the meals and there was enough for the next day.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Combination Steak Diane and Chicken Madeira, Fried Macaroni and Cheese, And Cheesecake, Avocado, Potatoes, Skinnylicious Chicken Pasta, Mashed Potatoes, Sandwich, Skinnylicious Grilled Salmon

Shatavia Eady

I came for a birthday lunch for a friend. I dont usually pick Cheesecake Factory as a place to eat. It is so expensive. Food was not that great. It took forever to just order food. Over 30 minutes. Today I remembered why I do not come here and why I wont.

Atmosphere: 3

Food: 2

Service: 2

Lee T. Hughes (TNG)

Waitress was super nice and helpful.Young black girl with a lil accents .We had a party of 25 and she handled it very wellThe best

Atmosphere: 5

Food: 5

Service: 5

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