First let me say I have been to this location many times over the years, and enjoy the food and feel the staff has always been friendly and helpful. I think the prices are a bit high, but I still choose to go there, so that's on me. The reason I am marking them down now is an experience I had yesterday going through the drive-thru. After placing my order, I pulled up behind a car at the window that had 2 dogs moving about in the car and putting their heads out the driver window. I witnessed a male employee and an older female employee pet one of the dogs through the drive thru window numerous times with the dog licking all over their hands. When I got to the window to get my drink and food, the same woman who was just petting the dog handed me my drink & straw, and the man who was petting the dog was just behind her, and neither had had time to go wash their hands in the seconds since the car with the dogs had driven away. Thankfully, a nice young lady whose hand had not been seen touching the dogs handed me my food. Now, I like dogs as much as the average person, but I do not want anyone who is touching my food or the food packaging to do so with tainted hands. It really grossed me out, and I almost asked for a refund. No restaurant employee should be petting animals and then touching people's items without washing their hands. It's not cute. Do better, Zaxby's!
Atmosphere: 1
Food: 5
Service: 2
Recommended dishes: Sauced Fingerz Family Meal
kelsey harris
Apparently if you order a peach sweet tea, there is no option to have light ice or no ice…..
Atmosphere: 2
Food: 4
Service: 3
hannah montgomery
The whole staff is amazing! They’re always so kind and sweet. They always make the experience feel special. I enjoy every visit so have at this location. This is definitely the best location in Jacksonville. They definitely keep making me want to come back. ❤️
Atmosphere: 5
Food: 5
Service: 5
Brandon McAdory
I had a grilled chicken sandwich it was so good and healthy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich Meal
Lois Mullin
Vegetarian options: I ordered 4 egg rolls was suppose to be 2 for $3.00 I was charged 3.99 for 2 total $8.00 and change
Deloris Leach
Service was great and location was convenient. Food was
Food: 5
Service: 5
Nicki Romeo
The service at this Zaxby’s is always so great. The associates are friendly and always provide the best service they can with a smile. And the Peach Sweet Tea is always the best! Thank you for having always providing good service. Our family appreciates you!
Atmosphere: 5
Food: 5
Service: 5
Raven McMinn
The restaurant was clean. I could barely understand the guy behind the counter. He was really polite, just a mumbler. The chicken fingers were chicken finging. And those coke freestyle machines with a million flavors are so legit.
Slow service, dusty environment. Recommend use of drive-thru over dining in.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Boneless Wings
Miranda Allen
I ordered a large fry along with zax sauce and a sweet and spicy sauce. My total came to $3.68. I gave the woman my card at the drive through window to pay for the purchase. I noticed it was taking a little longer than usual to complete the transaction. Something told me to check my bank statement and sure enough, I was charged twice and received one large fry. I called the store to explain what occurred and was told without a receipt they have no way of knowing if I indeed received one large fry or two. So, Zaxby's kept my money and refused to refund it or give me store credit toward a future purchase even though it clearly shows two separate purchases on my bank statement for $3.68. If I wanted two large fries, I would have ordered two at the same time. Imagine if I had ordered $30.00 dollars worth of food or more. I would be short of $30.00 with Zaxby's refusing to refund my money or give me store credit. So, be careful when going to Zaxby's off of Beach Blvd. Remember to keep your receipt because a bank statement alone won't cut it.
Service: 1
Laquana Mann
Food tasted like it had dog hair mix in the chicken tenders and slaw yuck ? restaurant owners need to go look and smell their employees that have contact with ppl food
Tombo Gaston
Looked like my sandwich hit the floor and was scrapped up. Bun was in 2 pieces. It was our first time. At Zaxby's ever . I'll stick to the professionals at Popeyes ?.
Atmosphere: 3
Food: 2
Service: 4
Kimberly Singletary Williams
Thursdays nights are kids eat free. They had a guy doing face painting & he then made the kids cotton candy. He was super nice. The workers were dressed up in their halloween costumes. My son loved the gorilla guy & gave him a hi-five for his costume.
No Zaxby's Club anymore
Service: 4
Clean, fast
Atmosphere: 5
Food: 5
Service: 5
First let me say I have been to this location many times over the years, and enjoy the food and feel the staff has always been friendly and helpful. I think the prices are a bit high, but I still choose to go there, so that's on me. The reason I am marking them down now is an experience I had yesterday going through the drive-thru. After placing my order, I pulled up behind a car at the window that had 2 dogs moving about in the car and putting their heads out the driver window. I witnessed a male employee and an older female employee pet one of the dogs through the drive thru window numerous times with the dog licking all over their hands. When I got to the window to get my drink and food, the same woman who was just petting the dog handed me my drink & straw, and the man who was petting the dog was just behind her, and neither had had time to go wash their hands in the seconds since the car with the dogs had driven away. Thankfully, a nice young lady whose hand had not been seen touching the dogs handed me my food. Now, I like dogs as much as the average person, but I do not want anyone who is touching my food or the food packaging to do so with tainted hands. It really grossed me out, and I almost asked for a refund. No restaurant employee should be petting animals and then touching people's items without washing their hands. It's not cute. Do better, Zaxby's!
Atmosphere: 1
Food: 5
Service: 2
Recommended dishes: Sauced Fingerz Family Meal
Apparently if you order a peach sweet tea, there is no option to have light ice or no ice…..
Atmosphere: 2
Food: 4
Service: 3
The whole staff is amazing! They’re always so kind and sweet. They always make the experience feel special. I enjoy every visit so have at this location. This is definitely the best location in Jacksonville. They definitely keep making me want to come back. ❤️
Atmosphere: 5
Food: 5
Service: 5
I had a grilled chicken sandwich it was so good and healthy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich Meal
Vegetarian options: I ordered 4 egg rolls was suppose to be 2 for $3.00 I was charged 3.99 for 2 total $8.00 and change
Service was great and location was convenient. Food was
Food: 5
Service: 5
The service at this Zaxby’s is always so great. The associates are friendly and always provide the best service they can with a smile. And the Peach Sweet Tea is always the best! Thank you for having always providing good service. Our family appreciates you!
Atmosphere: 5
Food: 5
Service: 5
The restaurant was clean. I could barely understand the guy behind the counter. He was really polite, just a mumbler. The chicken fingers were chicken finging. And those coke freestyle machines with a million flavors are so legit.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken Fingerz
Restaurantji Recommends
Slow service, dusty environment. Recommend use of drive-thru over dining in.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Boneless Wings
I ordered a large fry along with zax sauce and a sweet and spicy sauce. My total came to $3.68. I gave the woman my card at the drive through window to pay for the purchase. I noticed it was taking a little longer than usual to complete the transaction. Something told me to check my bank statement and sure enough, I was charged twice and received one large fry. I called the store to explain what occurred and was told without a receipt they have no way of knowing if I indeed received one large fry or two. So, Zaxby's kept my money and refused to refund it or give me store credit toward a future purchase even though it clearly shows two separate purchases on my bank statement for $3.68. If I wanted two large fries, I would have ordered two at the same time. Imagine if I had ordered $30.00 dollars worth of food or more. I would be short of $30.00 with Zaxby's refusing to refund my money or give me store credit. So, be careful when going to Zaxby's off of Beach Blvd. Remember to keep your receipt because a bank statement alone won't cut it.
Service: 1
Food tasted like it had dog hair mix in the chicken tenders and slaw yuck ? restaurant owners need to go look and smell their employees that have contact with ppl food
Looked like my sandwich hit the floor and was scrapped up. Bun was in 2 pieces. It was our first time. At Zaxby's ever . I'll stick to the professionals at Popeyes ?.
Atmosphere: 3
Food: 2
Service: 4
Thursdays nights are kids eat free. They had a guy doing face painting & he then made the kids cotton candy. He was super nice. The workers were dressed up in their halloween costumes. My son loved the gorilla guy & gave him a hi-five for his costume.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Zax Sauce, Coleslaw