Stopped in a few evenings ago and had to give back 2 chocolate frosted donuts that looked as if someone bit around them!Today (Saturday) I walked in, and it was mostly young adults working.. not one said hello, do you need any help or even looked my way. I guess the people that walk through their doors don't make sure they have a check... I'm definitely not coming back on wknds. These kids need to be retrained, they're rude & lack customer service skills. The morning crew during the week is probably what keeps the doors open and customer's coming.
Atmosphere: 2
Food: 2
Service: 1
Hugo Castillo
Cool staff, understandable and not overreacting, is what my last experience was last time i came. Friendly, fast, and to the point. I'll keep coming back.
Atmosphere: 5
Food: 1
Service: 5
N R
Service in the drive thru is always good. Employees are always pleasant.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Croissant
Alisande Lebron
I ordered a cake online and everything was very good, excellent service, my experience was good ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Donuts, Bagels
Vicki Vail
This location always does the best and that’s why I keep going back!!! Best Dunkin in town followed by the other location also in BVL!!! Keep doing what you guys are doing!!!
Awesome, drinks and smoothie, oh yes don't forget delicious donuts. Love ? this place.
Atmosphere: 5
Food: 5
Service: 5
Rosaura Berrios
Order not completed missing item and call to report and they put me on hold never answered.
Service: 1
Alex Pino
Great job ?
Atmosphere: 5
Food: 5
Service: 5
Caira M.
Dunkin always delivers good service and a great portion for the size. Sometimes the offerings are underwhelming thought. Dont do much like I do. Just stick to coffee donuts and occasionally avocado toast. But the bagel bites are trash. Don't waist your $3.
Juliannette Reyes
The night crew on december 22, 2023 at 12:35am is literally the best. So accommodating and understanding, I had put an order wrong where I had forgotten to add 3 oldfashion donuts and they helped me fix it in the most efficient way. Thankyou so much, I will definitely reorder from here.
Huge shout out to Ray who was so patient with me and my fiancé and listened/answered our many questions. Appreciate you Ray!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Iced Latte, Donuts
Amanda Maylean Rivera
If I could give this place a zero I would. They charge me twice and didn’t even tell me until I brought up to the person and she was like I did a refund but did not provide me with any proof of doing so refund when I spoke to the manager she basically told me it is he said she said situation. At this point I would like it if the district manager reaches out to me because the way I was talked to on the phone I will not be letting it go. Not my fault your hire people that don’t know what they are doing.
Atmosphere: 1
Food: 1
Service: 1
Yuli Solis
I’d like to say over the years I’ve been going to this location and I’ll never go again to another Sarah has by far the best team in the area! I’m always greeted the customer service is outstanding and my coffee is always perfect! I’ve been to two other prior locations and my experiences have been horrible! Keep up the the good work DUNKIN??
I came through drive thru, had 2 drinks, order was taken quickly. When I got to the window, Carlos greeted me with a smile and was very pleasant. Upon receiving my order, Jenesis, and Khamil, were super kind and genuinely smiling and greeting me as well. I visit a lot of different Dunkin Donuts but this by far has been the best service I have been given since before covid. Jackie was also part of the young group there that night. I wanted to leave a tip for them but no tip jar at this location, Jenesis said we just strive and focus on giving good service and that they did!! Kuddos to them for getting it right all around!! Thanks for being genuinely nice people who care about the customers needs!! I will be back!!
Atmosphere: 5
Food: 5
Service: 5
Tina Jerzak
My chocolate cappuccino blast and it could have been mixed up better so there wasn't a big chunks of ice in it so maybe next time we'll get it right thank
Stopped in a few evenings ago and had to give back 2 chocolate frosted donuts that looked as if someone bit around them!Today (Saturday) I walked in, and it was mostly young adults working.. not one said hello, do you need any help or even looked my way. I guess the people that walk through their doors don't make sure they have a check... I'm definitely not coming back on wknds. These kids need to be retrained, they're rude & lack customer service skills. The morning crew during the week is probably what keeps the doors open and customer's coming.
Atmosphere: 2
Food: 2
Service: 1
Cool staff, understandable and not overreacting, is what my last experience was last time i came. Friendly, fast, and to the point. I'll keep coming back.
Atmosphere: 5
Food: 1
Service: 5
Service in the drive thru is always good. Employees are always pleasant.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Croissant
I ordered a cake online and everything was very good, excellent service, my experience was good ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Donuts, Bagels
This location always does the best and that’s why I keep going back!!! Best Dunkin in town followed by the other location also in BVL!!! Keep doing what you guys are doing!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Croissant, Bagels, Dunkin Donuts, Munchkins Donut Hole Treats, Doughnut
Awesome, drinks and smoothie, oh yes don't forget delicious donuts. Love ? this place.
Atmosphere: 5
Food: 5
Service: 5
Order not completed missing item and call to report and they put me on hold never answered.
Service: 1
Great job ?
Atmosphere: 5
Food: 5
Service: 5
Dunkin always delivers good service and a great portion for the size. Sometimes the offerings are underwhelming thought. Dont do much like I do. Just stick to coffee donuts and occasionally avocado toast. But the bagel bites are trash. Don't waist your $3.
The night crew on december 22, 2023 at 12:35am is literally the best. So accommodating and understanding, I had put an order wrong where I had forgotten to add 3 oldfashion donuts and they helped me fix it in the most efficient way. Thankyou so much, I will definitely reorder from here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin Donuts
Restaurantji Recommends
Huge shout out to Ray who was so patient with me and my fiancé and listened/answered our many questions. Appreciate you Ray!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Iced Latte, Donuts
If I could give this place a zero I would. They charge me twice and didn’t even tell me until I brought up to the person and she was like I did a refund but did not provide me with any proof of doing so refund when I spoke to the manager she basically told me it is he said she said situation. At this point I would like it if the district manager reaches out to me because the way I was talked to on the phone I will not be letting it go. Not my fault your hire people that don’t know what they are doing.
Atmosphere: 1
Food: 1
Service: 1
I’d like to say over the years I’ve been going to this location and I’ll never go again to another Sarah has by far the best team in the area! I’m always greeted the customer service is outstanding and my coffee is always perfect! I’ve been to two other prior locations and my experiences have been horrible! Keep up the the good work DUNKIN??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Hash Browns, Iced Macchiato, Iced Latte, Croissant, Coolatta, Wake-Up Wrap - Egg and Cheese, Donuts, Bagels, Turkey Sausage Egg and Cheese, Egg and Cheese, Sourdough Breakfast Sandwich, Caramel Iced Macchiato, Chicken Bacon & Cheese Croissant Stuffer, Dunkin Donuts, Grilled Cheese, Brownie Batter Donut, Munchkins Donut Hole Treats, Doughnut, Wake-Up Wrap - Sweet Black Pepper Bacon
I came through drive thru, had 2 drinks, order was taken quickly. When I got to the window, Carlos greeted me with a smile and was very pleasant. Upon receiving my order, Jenesis, and Khamil, were super kind and genuinely smiling and greeting me as well. I visit a lot of different Dunkin Donuts but this by far has been the best service I have been given since before covid. Jackie was also part of the young group there that night. I wanted to leave a tip for them but no tip jar at this location, Jenesis said we just strive and focus on giving good service and that they did!! Kuddos to them for getting it right all around!! Thanks for being genuinely nice people who care about the customers needs!! I will be back!!
Atmosphere: 5
Food: 5
Service: 5
My chocolate cappuccino blast and it could have been mixed up better so there wasn't a big chunks of ice in it so maybe next time we'll get it right thank
Atmosphere: 5
Food: 5
Service: 4