Pizza Hut

7557 Osceola Polk Line Rd, Kissimmee
(407) 396-9976

Recent Reviews

invaderpez12

Everytime I get a pizza from here, its horrible done with the crust being overcooked. Always go for Howies instead

Atmosphere: 2

Food: 2

Service: 2

Megan Love

Guy was nice, but probably the worst experience ever. Ordered for delivery and got only one of the items I ordered. I spent over $60 and they did not offer me a refund. I had to come in to receive my food. I ordered for delivery for a reason. Definitely won’t be back.

Atmosphere: 1

Food: 1

Service: 1

Seisaku Isagawa

We ordered 4 large pan crust pizza’s for our family after an exhausting day at Disney World (Hollywood Studios). What did we get? A wrong order and not pan crust pizza! They must have lost the recipe because the pizza was mostly crust, and it’s a shame because the pan crust is my favorite part. The crust was also on the wider side which took away from the pizza itself. It’s a shame because Pizza Hut was my favorite pizza chain, but I guess it’s not hard to Pizza Hut anymore. We ate around the crust because everyone was starving, otherwise we would have returned or called for a refund. I wasn’t surprised I found similar reviews for this location. I hope they change their ways or convert it to another restaurant.

Food: 1

Service: 1

Katrina Perrymond

I ordered pizza for my family and when the pizza arrived my boxes did not have a seal and my pizzas were missing slices. I don’t know if it came from the restaurant like that or the driver ate it. I called the restaurant and told them about it and was put on hold. No one came back to phone to assist me .

Food: 1

Anish-Babu Sathagopan Chellappan Pillai (Pillai)

My first experience with this place was ordering a thin crust cheese pizza with extra cheese delivered.The delivery was through DoorDash and I got the wrong pizza — the delivery guy told me it wasn’t his problem and just walked away — and I was left with a rather dry pepperoni pizza.When I rang the store number it was answered by extremely rude people who hung up on me with no explanation.After half a dozen frustrating calls, one helpful person (finally!) explained that the number connected to a half rate call center that only took orders, and not the store.She explained that I had to ring customer service and gave me the number.Customer service couldn’t do anything to replace the pizza or re-deliver the right one.So instead they emailed me a code for two free hand tossed 3-topping pizzas — pick-up.Anyway, that night my supper was busted and the entire evening ruined by Pizza Hut’s terrible service.I don’t know if this is how it is at all Pizza Huts, but for now I’ll stick with Hungry Howie’s — at least if something goes wrong I can call the shop and speak to someone.Later on I redeemed the pick-up codes at the same store, and when I picked up the pizzas I told the guy about the lousy experience I’d had — he was apologetic and explained that the whole place would have likely been run by a single person on that night. Apparently under-staffing their stores is a Pizza Hut strategy (!?)Vegetarian options: Make your own + menu veggie pizzas, margheritas etc.Parking: Parking seems packed most of the time although it is a decent sized lot.

Atmosphere: 3

Food: 4

Service: 3

michelle

Fast and convenient!

Food: 5

Service: 5

Leon

Trash as hell never

Atmosphere: 3

Food: 1

Service: 2

Jesus Lives

I received the wrong order. I tried calling the store and was on hold for more than 60 minutes… Bad customer service. Do not order from this Pizza Hut

woodstar

Well, it started with an order being messed up. When calling back for a replacement, I was given a 3 hour run around, then they delivered half the order, and it was cold. Then, after calling, the general manager told me it didn't matter it was a replacement order. Shame on Pizza Hut. I will eat elsewhere from now on.

Atmosphere: 1

Food: 1

Service: 1

Tariq Alli

Never had an issue, food always hot. Love the stuff crust and new honey hot

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Chicken Wings, Cheese Pizza

Reyna Giron

Josh was a fun friendly person. I liked the service and the food was fresh and

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Wings, Pepperoni Pizza

Kayla Kitnurse

Thanks to Ashley for the great service, she was amazing and was so easy to have a conversation with. Thank you so

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

Mike Kitnurse

Zameria the goat and she has one of the best customer services ever I

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza, Cheese Pizza, Breadsticks, Cheese Sticks

BriyannaMariee

Very great Pizza thanks to Flowers! Very good customer service! Will recommend coming back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza, Cheese Pizza, Fries, Breadsticks, Cheese Sticks

Amarrah Stevens

Thanks to the amazing employee mason for making my delicious pizza ? and amazing customer service .

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Pizza, Breadsticks

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