If I could give no stars would be how I really feel so let me start off with I have read the reviews so I see you all haven't made any adjustments. Well today me and my husband entered this racist location and upon walking up the white lady at the register is not friendly and everything you ask her is a NO that's all comes out of her mouth no customer service skills at all. Secondly they tried to serve me teaspoons of food and charge me almost $14 dollars a plate and when I told the manager Carmen this was unacceptable she decided to go back and forth with me in front of guest and her staff completely unprofessional what I couldn't understand is why all the other hispanic guest had large portions and paid less and me and my husband was giving child size portions and attitude and no to anything I asked as if we wasn't welcomed there. The manager is so unprofessional and that explains why the staff has no smiles don't greet you and definitely don't have no customer service skills! This location needs to be investigated by the NCAAP because clearly there is some discrimination going on at this location and it starts with the manager! Corporate you need to get this location cleaned up put managers in place that can deal with the public and is welcoming and treat all races equal and give great customer service!
Atmosphere: 1
Food: 1
Service: 1
Belkis Vivas
Very tasty chicken and beans with rice, excellent??
Atmosphere: 4
Food: 5
Service: 4
Família Caetano
I found the service to be very poor and the amount of food to be low. The seasoning of the food is good. I also found it expensive for the amount of food. I like this restaurant, but I wouldn't go back to this location.
Atmosphere: 3
Food: 3
Service: 1
Angel Luciano
Good place to eat I recomend it ?
Atmosphere: 5
Food: 5
Service: 5
LEWIS The-freedomLoverHaiti
Worst place ever their food is trash, customer service is
Atmosphere: 1
Food: 1
Service: 1
Matthew Brase
I like that they are cooking whole chickens in front of you! Good flavors. Healthy options at a good price.
Roasted chicken with rice and bean stew, Cuban style, highly
Atmosphere: 5
Food: 5
Service: 5
Miguel Bermudez
The chicken was burned by one size the other size seems to be fine I was in A hurry but the people that work there doesn’t care they had to know it was burned….
Atmosphere: 4
Food: 1
Service: 5
Recommended dishes: Grilled Chicken
Landen Xavier
I don't live near the establishment, but I always make it my mission to come here for the tropic-trio. I've yet to have a bad experience. The staff in the drive-thru are always friendly towards me and usually get me to try different things and condiments. Ad much as I love the grilled chicken, rice, etc. The chicken soup is my baby ?
Atmosphere: 5
Food: 5
Service: 5
Nigel Henderson
Love going 2 pollo tropical but for some reason this location always sucks, from the food to the people working there. You would think the food gets taking from their pay checks how cheap they are with the food. Nothing against pollo tropical in general because all the others are usually good but just skip this one if you can. It just isn't worth it
I came here with my parents around 7ish. My mom was really looking forward to the Cuban sandwich but they were out it. If you're open til midnight you should have enough food still 4 hours before you close!I ordered the coconut shrimp Platter and the flan dessert. I never recieved my dessert.....The food was good but it was a bit cold when it was served to us.You would have received 5 stars if the food was served hot, you had all your food options, and you gave people what they pay for.
Atmosphere: 3
Food: 4
Service: 2
Ivan Rios-Mirabal
The food is delicious!, Outstanding Customer Service! and a great peaceful are for eat with great music, thank you ! ?
Atmosphere: 5
Food: 5
Service: 5
Maria Vo (Disney Darlin')
Fast good food.
cristal marie
Cashier LEILA was super kind and nice to us as she was taking our orders. The food was delicious and tasty. tables and everything else was
If I could give no stars would be how I really feel so let me start off with I have read the reviews so I see you all haven't made any adjustments. Well today me and my husband entered this racist location and upon walking up the white lady at the register is not friendly and everything you ask her is a NO that's all comes out of her mouth no customer service skills at all. Secondly they tried to serve me teaspoons of food and charge me almost $14 dollars a plate and when I told the manager Carmen this was unacceptable she decided to go back and forth with me in front of guest and her staff completely unprofessional what I couldn't understand is why all the other hispanic guest had large portions and paid less and me and my husband was giving child size portions and attitude and no to anything I asked as if we wasn't welcomed there. The manager is so unprofessional and that explains why the staff has no smiles don't greet you and definitely don't have no customer service skills! This location needs to be investigated by the NCAAP because clearly there is some discrimination going on at this location and it starts with the manager! Corporate you need to get this location cleaned up put managers in place that can deal with the public and is welcoming and treat all races equal and give great customer service!
Atmosphere: 1
Food: 1
Service: 1
Very tasty chicken and beans with rice, excellent??
Atmosphere: 4
Food: 5
Service: 4
I found the service to be very poor and the amount of food to be low. The seasoning of the food is good. I also found it expensive for the amount of food. I like this restaurant, but I wouldn't go back to this location.
Atmosphere: 3
Food: 3
Service: 1
Good place to eat I recomend it ?
Atmosphere: 5
Food: 5
Service: 5
Worst place ever their food is trash, customer service is
Atmosphere: 1
Food: 1
Service: 1
I like that they are cooking whole chickens in front of you! Good flavors. Healthy options at a good price.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Yellow Rice, Cuban Sandwich
Roasted chicken with rice and bean stew, Cuban style, highly
Atmosphere: 5
Food: 5
Service: 5
The chicken was burned by one size the other size seems to be fine I was in A hurry but the people that work there doesn’t care they had to know it was burned….
Atmosphere: 4
Food: 1
Service: 5
Recommended dishes: Grilled Chicken
I don't live near the establishment, but I always make it my mission to come here for the tropic-trio. I've yet to have a bad experience. The staff in the drive-thru are always friendly towards me and usually get me to try different things and condiments. Ad much as I love the grilled chicken, rice, etc. The chicken soup is my baby ?
Atmosphere: 5
Food: 5
Service: 5
Love going 2 pollo tropical but for some reason this location always sucks, from the food to the people working there. You would think the food gets taking from their pay checks how cheap they are with the food. Nothing against pollo tropical in general because all the others are usually good but just skip this one if you can. It just isn't worth it
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I came here with my parents around 7ish. My mom was really looking forward to the Cuban sandwich but they were out it. If you're open til midnight you should have enough food still 4 hours before you close!I ordered the coconut shrimp Platter and the flan dessert. I never recieved my dessert.....The food was good but it was a bit cold when it was served to us.You would have received 5 stars if the food was served hot, you had all your food options, and you gave people what they pay for.
Atmosphere: 3
Food: 4
Service: 2
The food is delicious!, Outstanding Customer Service! and a great peaceful are for eat with great music, thank you ! ?
Atmosphere: 5
Food: 5
Service: 5
Fast good food.
Cashier LEILA was super kind and nice to us as she was taking our orders. The food was delicious and tasty. tables and everything else was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Grilled Chicken
Very Delayed Attention to Application Service