Unable to accommodate a simple request that has always been accommodated before.Providing positive customer and accommodating simple requests to make life easier for parents shouldn’t be an issue, yet at IceSpot it is apparently against “management policy”.Well management, this policy of yours where having a $9 cup of double boba tea not being allowed to be divided into two cups is absurd. I am a single mom, and last thing I need is to buy two cups just because my kid wants her own. Nor should I have to split my cup in half and have the boba all messed up. It’s a simple request that has always been accommodated before, yet, today, it’s not “per management”. Employee told me to read Google review about this. So I’m making another so others aware that this place does not accommodate or provide simple customer service.I have been a weekly regular to IceSpot and now, I will no longer go there or tell others to go there. I was able to drive 3 min down the street, get our boba and have it split into two cups without any issues and it was $2 cheaper. I know losing one customer is not an issue or does it bother you, with how your employee made her comment. I believe Bella was her name saying sarcastically “they’re so worried” when I told them they’re losing a regular over a simple accommodation. Very rude and unprofessional behavior.Apparently this is management policy and everyone should know, before wasting their time and money. However this policy is not posted anywhere just this review.Thanks Management for your policy suddenly being implemented and making me have to find a new boba place. My business will be provided to businesses who provide quality customer service.
Atmosphere: 1
Service: 1
Carlos angulo
I’ve been coming here since they opened . I love every item on the menu . Staff it’s always nice. Love their ice cream, the boba teas are amazing and the new waffles are delicious!
Atmosphere: 5
Food: 5
Service: 5
Jimmy Lamphier
Love the concept of rolled ice cream. We got the strawberry shortcake and fruity pebbles bowls and thought they tasted pretty good in the beginning. After finishing our bowl, neither of us felt too good. Music inside was very loud and didn’t match the aesthetic of the store.
Atmosphere: 4
Food: 3
Service: 3
maretta baggs
Very yummy
Atmosphere: 5
Food: 5
Service: 5
Maggie Rose Zissman
Very good stuff
Atmosphere: 5
Food: 5
Service: 5
Ekaterina Merzliakova
Best place to buy Boba Tea. They have a great ice cream, and topping for boba. I love it
this is the best boba shop i’ll ever go too! the ice cream is amazing!! definitely go here!
Atmosphere: 5
Food: 5
Service: 5
Alana Heard
i love being helped by cass and alana! they are so nice and accommodating!
Atmosphere: 5
Food: 5
Service: 5
Derek gomez
I had this absolutely banging taro tea and I will come again it is just so ooey gooey and creamy in my mouth it is irresistible you should come and get some balls in your mouth too
Atmosphere: 5
Food: 5
Service: 5
blaze_kicks_bass_fishing
Food is great
Amy Kelly-vega
Great tasting ice cream and price was less than what I was expecting. Service was friendly and the place is clean.Kid-friendliness: Kids enjoyed watching their rolled ice cream being made.
Unable to accommodate a simple request that has always been accommodated before.Providing positive customer and accommodating simple requests to make life easier for parents shouldn’t be an issue, yet at IceSpot it is apparently against “management policy”.Well management, this policy of yours where having a $9 cup of double boba tea not being allowed to be divided into two cups is absurd. I am a single mom, and last thing I need is to buy two cups just because my kid wants her own. Nor should I have to split my cup in half and have the boba all messed up. It’s a simple request that has always been accommodated before, yet, today, it’s not “per management”. Employee told me to read Google review about this. So I’m making another so others aware that this place does not accommodate or provide simple customer service.I have been a weekly regular to IceSpot and now, I will no longer go there or tell others to go there. I was able to drive 3 min down the street, get our boba and have it split into two cups without any issues and it was $2 cheaper. I know losing one customer is not an issue or does it bother you, with how your employee made her comment. I believe Bella was her name saying sarcastically “they’re so worried” when I told them they’re losing a regular over a simple accommodation. Very rude and unprofessional behavior.Apparently this is management policy and everyone should know, before wasting their time and money. However this policy is not posted anywhere just this review.Thanks Management for your policy suddenly being implemented and making me have to find a new boba place. My business will be provided to businesses who provide quality customer service.
Atmosphere: 1
Service: 1
I’ve been coming here since they opened . I love every item on the menu . Staff it’s always nice. Love their ice cream, the boba teas are amazing and the new waffles are delicious!
Atmosphere: 5
Food: 5
Service: 5
Love the concept of rolled ice cream. We got the strawberry shortcake and fruity pebbles bowls and thought they tasted pretty good in the beginning. After finishing our bowl, neither of us felt too good. Music inside was very loud and didn’t match the aesthetic of the store.
Atmosphere: 4
Food: 3
Service: 3
Very yummy
Atmosphere: 5
Food: 5
Service: 5
Very good stuff
Atmosphere: 5
Food: 5
Service: 5
Best place to buy Boba Tea. They have a great ice cream, and topping for boba. I love it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taro, Oreo Waffle, Mango Yogurt, Strawberry Yogurt
It was very nice to be able to not worry about what to ask for and they had everything readily available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango, Strawberry
The general vibe is amazing, and the boba is even better.
Atmosphere: 5
Food: 5
Service: 5
Teas and Chamango is great!
Good for rolled icecreams
Atmosphere: 5
Food: 4
Service: 4
Restaurantji Recommends
this is the best boba shop i’ll ever go too! the ice cream is amazing!! definitely go here!
Atmosphere: 5
Food: 5
Service: 5
i love being helped by cass and alana! they are so nice and accommodating!
Atmosphere: 5
Food: 5
Service: 5
I had this absolutely banging taro tea and I will come again it is just so ooey gooey and creamy in my mouth it is irresistible you should come and get some balls in your mouth too
Atmosphere: 5
Food: 5
Service: 5
Food is great
Great tasting ice cream and price was less than what I was expecting. Service was friendly and the place is clean.Kid-friendliness: Kids enjoyed watching their rolled ice cream being made.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Monster