Ordered my daughter's 16th birthday cake 20 days ahead of time. Arrived to pickup and they had no record of the cake. The associate called the owner and was told I could pick from the case. Non of those cakes were a flavor my daughter would want so we left with no cake, no resolution and having to scramble to find a cake within an hour of the party. We have ordered from this baskin robbins for the last few years for both of my kids birthdays and never had a problem until today. Very dissatisfied
Atmosphere: 2
Food: 3
Service: 1
Brian Peterson
Nice place for family ice cream trips.
Atmosphere: 5
Food: 5
Service: 5
Gabriel Sweat
No ice cream!!
Atmosphere: 1
Food: 1
Service: 1
Paulette Rolle-Alesnik & PRA Int'l
I don't have icecream much...but when I do, its BASKIN-ROBBIN ir Haagen dazs ???
Scotty V
Was just in this place 4/9 at about 6:30pm and I must say this is the first time that I had a bad experience. Although the staff is always teenagers, they are always happy and smiling.The one young lady that helped me must of been fairly new as I haven’t seen her before. When I came in she had her back to me leaning up against the counter talking to the other two employees. I stood at the counter and waited for maybe 20 seconds and put my keys down so they would know someone was there.She asked me what I wanted and I told her a banana Royale with 2 scoops and the type of ice cream. She gave me two scoops so I knew there was some type of mis communication. She said she would make me another one and I told her no, that’s ok if you can just put two toppings on it that would be fine.She did that and the toppings started running down the side so she got frustrated and put the sundae down on the counter and walked around the back in a way that it showed her frustration with the whole situation. Maybe she was having a bad day or she had some things going on but she should probably have some training on customer service.Will still go here and enjoy the treat but hope I don’t have her waiting on me in the future.
Carol T.
I was lost and needed some directions. My GPS was taking me on a long tour of back roads, so I stopped for ice cream! This Baskin Robbins has all of their delicious flavors. Additionally, the couple running this store pointed me in the right direction and it was easier than using my GPS. I also got a Jamoca almond fudge scoop and felt like a happy traveler. Stop here for good vibes and great ice cream.
Anneliese F
No matter how many times we go they will not have it in stock. Never ever got a waffle anything here,they're out. Milkshake, out of milk. Flavor ice cream, out. I have never bought anything at this baskin. Plenty of eye rolling though. We've tried! Did our part! Moving on.
jean espina
Great selection of ice cream flavors. I go twice a month
Adrian Pozo
My ice cream had freezer burn. But at least the staff are polite and greet you when you walk in.. I appreciate that.
GINNY 20
Love Cherries Jubilee ice cream and Bubble Gum ice cream
We got a mint chocolate chip & mocha cappuccino blast and a strawberry banana smoothie and both were awesome. Cuddos to the couple who own the store.
Brad Perez
Went in last night at 9 pm 5/17/2022. There were two young teen girls working there. All of a sudden there were four teenagers walk in they went behind the counter and served them selves. Then one of the non workers walk-in to the freezer takes out a tub of ice cream and scoops it in her friends cups. The workers were too much focused on their friends. It was unpleasant to be there. And we go two to four times a month. I hope the owner looks into this quickly or he might loose money
Carmencita Martell
This past Sunday evening around 7:45 pm. I stopped with my family to This shop. We came in laughing and speaking kind of loud in Spanish. There were more people there getting ice cream in line. SO I told my girls keep it down and we stand at the line at the counter. A family was already ordering ice cream. Then another couple and then my family. The employees were busy but we were waiting ok and looking at the flavor. One of the girls was making like some ice cream cakes and getting the money the other girl is the orders but when it was going to be our turn a couple came. Empleyee ignored us and walked to the couple and got their order. I was surprised but I just let it fly, but at the same time a family of 5 walked in she welcomed them and started serving them so I asked her what I needed to do to be served then the other employee turn around and the employee the ignored us told the one that was making cakes to take cake of us because I had an attitude. To put the cherry in the top all. I spend over $40 in ice cream and milk shakes and we saw when a couple of her friends were at the store and while I was waiting for my shake she gave them ice cream cone and didn't charge them that was free.Very unfair, Very discriminated, and can't believe for others that always are complaining about. Baskin Robbins we usually visit you store 4 to 5 time a month but we are are thing about returning now.!!!!!!!
John M
No soft serve…..for what seems like a year. I always went for the 31 below and without soft serve I’m always disappointed. The soft serve machine is broke and they can’t get parts…..so they say and they’re not going to buy a new machine. The other ice creams in the store just don’t meet my taste requirements and they are way over priced. I look for this location to either change hands or close the doors within the next year. That’s OK with me…..I’m not going back
Darlene Padgett
Due to a very hard day. I went to Baskin-Robbins to get a chocolate chip milkshake unfortunately I was not paying attention. Paid for it and left when I went to take a drink it was just a chocolate milkshake can't stand chocolate milkshakes and that's what I got a chocolate milkshake I want a chocolate chip the vanilla ice cream with chocolate chips. I just wasn't paying attention and obviously they didn't listen just very disappointed
Ordered my daughter's 16th birthday cake 20 days ahead of time. Arrived to pickup and they had no record of the cake. The associate called the owner and was told I could pick from the case. Non of those cakes were a flavor my daughter would want so we left with no cake, no resolution and having to scramble to find a cake within an hour of the party. We have ordered from this baskin robbins for the last few years for both of my kids birthdays and never had a problem until today. Very dissatisfied
Atmosphere: 2
Food: 3
Service: 1
Nice place for family ice cream trips.
Atmosphere: 5
Food: 5
Service: 5
No ice cream!!
Atmosphere: 1
Food: 1
Service: 1
I don't have icecream much...but when I do, its BASKIN-ROBBIN ir Haagen dazs ???
Was just in this place 4/9 at about 6:30pm and I must say this is the first time that I had a bad experience. Although the staff is always teenagers, they are always happy and smiling.The one young lady that helped me must of been fairly new as I haven’t seen her before. When I came in she had her back to me leaning up against the counter talking to the other two employees. I stood at the counter and waited for maybe 20 seconds and put my keys down so they would know someone was there.She asked me what I wanted and I told her a banana Royale with 2 scoops and the type of ice cream. She gave me two scoops so I knew there was some type of mis communication. She said she would make me another one and I told her no, that’s ok if you can just put two toppings on it that would be fine.She did that and the toppings started running down the side so she got frustrated and put the sundae down on the counter and walked around the back in a way that it showed her frustration with the whole situation. Maybe she was having a bad day or she had some things going on but she should probably have some training on customer service.Will still go here and enjoy the treat but hope I don’t have her waiting on me in the future.
I was lost and needed some directions. My GPS was taking me on a long tour of back roads, so I stopped for ice cream! This Baskin Robbins has all of their delicious flavors. Additionally, the couple running this store pointed me in the right direction and it was easier than using my GPS. I also got a Jamoca almond fudge scoop and felt like a happy traveler. Stop here for good vibes and great ice cream.
No matter how many times we go they will not have it in stock. Never ever got a waffle anything here,they're out. Milkshake, out of milk. Flavor ice cream, out. I have never bought anything at this baskin. Plenty of eye rolling though. We've tried! Did our part! Moving on.
Great selection of ice cream flavors. I go twice a month
My ice cream had freezer burn. But at least the staff are polite and greet you when you walk in.. I appreciate that.
Love Cherries Jubilee ice cream and Bubble Gum ice cream
Restaurantji Recommends
We got a mint chocolate chip & mocha cappuccino blast and a strawberry banana smoothie and both were awesome. Cuddos to the couple who own the store.
Went in last night at 9 pm 5/17/2022. There were two young teen girls working there. All of a sudden there were four teenagers walk in they went behind the counter and served them selves. Then one of the non workers walk-in to the freezer takes out a tub of ice cream and scoops it in her friends cups. The workers were too much focused on their friends. It was unpleasant to be there. And we go two to four times a month. I hope the owner looks into this quickly or he might loose money
This past Sunday evening around 7:45 pm. I stopped with my family to This shop. We came in laughing and speaking kind of loud in Spanish. There were more people there getting ice cream in line. SO I told my girls keep it down and we stand at the line at the counter. A family was already ordering ice cream. Then another couple and then my family. The employees were busy but we were waiting ok and looking at the flavor. One of the girls was making like some ice cream cakes and getting the money the other girl is the orders but when it was going to be our turn a couple came. Empleyee ignored us and walked to the couple and got their order. I was surprised but I just let it fly, but at the same time a family of 5 walked in she welcomed them and started serving them so I asked her what I needed to do to be served then the other employee turn around and the employee the ignored us told the one that was making cakes to take cake of us because I had an attitude. To put the cherry in the top all. I spend over $40 in ice cream and milk shakes and we saw when a couple of her friends were at the store and while I was waiting for my shake she gave them ice cream cone and didn't charge them that was free.Very unfair, Very discriminated, and can't believe for others that always are complaining about. Baskin Robbins we usually visit you store 4 to 5 time a month but we are are thing about returning now.!!!!!!!
No soft serve…..for what seems like a year. I always went for the 31 below and without soft serve I’m always disappointed. The soft serve machine is broke and they can’t get parts…..so they say and they’re not going to buy a new machine. The other ice creams in the store just don’t meet my taste requirements and they are way over priced. I look for this location to either change hands or close the doors within the next year. That’s OK with me…..I’m not going back
Due to a very hard day. I went to Baskin-Robbins to get a chocolate chip milkshake unfortunately I was not paying attention. Paid for it and left when I went to take a drink it was just a chocolate milkshake can't stand chocolate milkshakes and that's what I got a chocolate milkshake I want a chocolate chip the vanilla ice cream with chocolate chips. I just wasn't paying attention and obviously they didn't listen just very disappointed