I don't like the way the GM treat the employee's . The way the Gm treat the employee's, is the same way the employee's treat the customer food . Otherwise they are ok
Blaque beauty
I was charged an extra $2 for white meat which I did not ask for, I asked the cashier why was I charged, she had no explanation only thing she did was open the register and gave me back my $2 .
Atmosphere: 1
Food: 5
Service: 1
Rey V
"Twice I've come and there's a girl with red hair whose attitude is the worst."
Atmosphere: 1
Food: 1
Service: 1
Joyce Missick
"The Coconut Shrimp" meal wasn't hot enough & the shrimps were very hard, like maybe swarmed up too many times & got dried out? The only time I have experience a hard ? is when it is Frozen. Do a better job on all your meat meals. Sorry for the bluntness.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Black Beans
Mel Ziaere
I DO NOT RECOMMEND THIS PLACETHEY NEVER HAVE NOTHING! WHAT IS THE POINT OF BEING OPEN? DON’T WASTE YOUR TIME GOING HERE!
Atmosphere: 1
Food: 1
Service: 1
D LW
What is wrong with these food establishment. How do you think its acceptable to service burn bottom of the rice pot to someone . I didn't get this free. I paid for it. Damn shame. You guys need to do better.
Jess Capps (Jess)
The worst Pollo Tropical employees! I ordered online & arrived 10mins later than the estimated time when my order should've been ready. The drive-thru had one vehicle in line & one customer inside. I stood @ the counter for 3 minutes before one out of the 6 or more employees behind the counter finally made eye contact with me. My order was not ready or even in the process of being made. I haven't even tried my food yet; I wanted to write this review as soon as I was finally able to leave...which was 20mins after I first arrived! This was my first time at this location & now I understand why the parking lot was empty. I will definitely never go back to this location again. I only gave one star for the service which is meant for the young man that finally acknowledged me standing at the counter.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Chicken Dinner
Deidra Thomas
If I could give no stars I would. I haven’t eaten at Pollo is years and this reminds me why. That was the last time. Disgusting.
Horrible service, staff sames to dont know what they are doing and customer service same foreign! Staff members where serving themselves instead of the paying customers. Will never spend my money there again.
Atmosphere: 1
Food: 1
Service: 1
Luiz Moraes
At Oakland Park blvd w/ Inverrary blvd, Laudethill, FL Medíocre food, black beans has not flavor. Old restaurante, old tables and chair.
Atmosphere: 1
Food: 2
Service: 3
Luciana McGill
I love
Atmosphere: 5
Food: 5
Service: 5
Joshua Pryce
Cherros 10 outta ten and the chicken and rice so good, the rice is seasoned
Atmosphere: 3
Food: 5
Service: 3
c forde
Made an online order through door dash. It was a family meal. When the food came, only the chicken was in the bag along with the extra sides and sauces . I had to drive to store and get my rice and beans . The good part was the employee was nice about it . I just wish they paid more attention to the order cause the purpose of me ordering door dash was so I didn’t have to go back on the road . What if I didn’t have a car or something happened to my car where I couldn’t drive? I called the number multiple times and no one picked up. It’s not like they were busy because when I arrived, the store was empty .
I don't recommend it
Atmosphere: 1
Food: 4
Service: 3
Very good ?? ?? ??
Atmosphere: 4
Food: 4
Service: 4
I don't like the way the GM treat the employee's . The way the Gm treat the employee's, is the same way the employee's treat the customer food . Otherwise they are ok
I was charged an extra $2 for white meat which I did not ask for, I asked the cashier why was I charged, she had no explanation only thing she did was open the register and gave me back my $2 .
Atmosphere: 1
Food: 5
Service: 1
"Twice I've come and there's a girl with red hair whose attitude is the worst."
Atmosphere: 1
Food: 1
Service: 1
"The Coconut Shrimp" meal wasn't hot enough & the shrimps were very hard, like maybe swarmed up too many times & got dried out? The only time I have experience a hard ? is when it is Frozen. Do a better job on all your meat meals. Sorry for the bluntness.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Black Beans
I DO NOT RECOMMEND THIS PLACETHEY NEVER HAVE NOTHING! WHAT IS THE POINT OF BEING OPEN? DON’T WASTE YOUR TIME GOING HERE!
Atmosphere: 1
Food: 1
Service: 1
What is wrong with these food establishment. How do you think its acceptable to service burn bottom of the rice pot to someone . I didn't get this free. I paid for it. Damn shame. You guys need to do better.
The worst Pollo Tropical employees! I ordered online & arrived 10mins later than the estimated time when my order should've been ready. The drive-thru had one vehicle in line & one customer inside. I stood @ the counter for 3 minutes before one out of the 6 or more employees behind the counter finally made eye contact with me. My order was not ready or even in the process of being made. I haven't even tried my food yet; I wanted to write this review as soon as I was finally able to leave...which was 20mins after I first arrived! This was my first time at this location & now I understand why the parking lot was empty. I will definitely never go back to this location again. I only gave one star for the service which is meant for the young man that finally acknowledged me standing at the counter.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Chicken Dinner
If I could give no stars I would. I haven’t eaten at Pollo is years and this reminds me why. That was the last time. Disgusting.
Restaurantji Recommends
Horrible service, staff sames to dont know what they are doing and customer service same foreign! Staff members where serving themselves instead of the paying customers. Will never spend my money there again.
Atmosphere: 1
Food: 1
Service: 1
At Oakland Park blvd w/ Inverrary blvd, Laudethill, FL Medíocre food, black beans has not flavor. Old restaurante, old tables and chair.
Atmosphere: 1
Food: 2
Service: 3
I love
Atmosphere: 5
Food: 5
Service: 5
Cherros 10 outta ten and the chicken and rice so good, the rice is seasoned
Atmosphere: 3
Food: 5
Service: 3
Made an online order through door dash. It was a family meal. When the food came, only the chicken was in the bag along with the extra sides and sauces . I had to drive to store and get my rice and beans . The good part was the employee was nice about it . I just wish they paid more attention to the order cause the purpose of me ordering door dash was so I didn’t have to go back on the road . What if I didn’t have a car or something happened to my car where I couldn’t drive? I called the number multiple times and no one picked up. It’s not like they were busy because when I arrived, the store was empty .
Atmosphere: 3
Food: 3
Service: 3