Don't waste your money here. They don't follow instructions on how you want your cheesesteak made. Stay away from here unless you want to be disappointed.
Food: 1
Janet Kromer
We couldn't find it so we called and got a recording saying it was a virtual kitchen!?!
Richard Mcadoo
The place does not exist
danielledI8218VW
I am extremely confused about the loaded cheesesteak fries. It’s definitely a bed of fries with roasted peppers and burnt to the crisp steak pieces. I can’t even chew and it’s so dry. I’m not sure if the Uber driver took the cheese off of the fries or what but I’m extremely DISAPPOINTED! I just need somebody to make it make sense I took everything out to make sure I wasn’t missing cheese sauce maybe at the bottom of the bowl there is no cheese sauce anywhere in either loaded fries cheesesteak fries that I ordered…..
Paul R
Stopped for a late lunch and waited in line as it was busy. Wait time was short due to the Team working behind the counter being well organized as they prepared a number of orders quickly and accurately. Our order was a large Philly Steak sub with fries and Coke and a small Chicken Philly. My Philly was good and filling. My wife enjoyed her Chicken Philly and we both liked the regular fries. Price was reasonable considering it is located in the Florida Mall.
Harris1245
DON'T ORDER FROM THIS LOCATION, I walked up to the Charlie Cheesestake in the Florida Mall, when I got there one guy was placing his order, he did not have a mask on, so I was standing to his right side about 3, 4 feet away. At that time it wass him and I standing at the counter, no one else, about a minute later a lady walked up and stood behind him, within moment's three or four more people walked up and got behind her, So the person behind the counter looked at the lady to indicate she was next, I step up and said I was next in line, the person taking the orders said you were not in line. I explained to her that I was standing over there because the previous customer did not have a mask, she then ask the lady if she would mind, the lady said she does not know, in the breath she said she works at Disney and they don't allow people to go ahead of others, so the supervisor that was taking the orders, told me that I needed to go to the end of the line where I belonged!!! What did she say, I asked for the Manager,she said the Manager will not available until 6:00pm I ask for a phone # she refused, so I asked one of the other employees, the employee walked over to the supervisor, and told her I wanted the contact # for the Manager, she told her to go the back to find it, long story short, the employee could not find it, eventually and after being at this location for 25 mins, the Supervisor come out with a paper with a name and a phone number, when I called it, the recording says the number is no longer in service. I wanted to Order 20 CS with everthing on them, I am sure this Supervisor caused this business to loose at least $200.00 not sure but I am pretty close, So I went somewhere else, Jersey Mike's and got the Cheese Stakes for my staff.it cost $246.78 She was rude, dismissive, and insulting, I will never buy food from that location again, however, I spoke with the Manager about this at Colonial, Mia, and she was very gracious and kind, if I order food from this brand it will be from that location.
amandarP6783EE
Male cashier with glasses was very fast and friendly. Also gave me a very good recommendation with the bacon cheesteak. I got my food fast and it was delicious
Don't waste your money here. They don't follow instructions on how you want your cheesesteak made. Stay away from here unless you want to be disappointed.
Food: 1
We couldn't find it so we called and got a recording saying it was a virtual kitchen!?!
The place does not exist
I am extremely confused about the loaded cheesesteak fries. It’s definitely a bed of fries with roasted peppers and burnt to the crisp steak pieces. I can’t even chew and it’s so dry. I’m not sure if the Uber driver took the cheese off of the fries or what but I’m extremely DISAPPOINTED! I just need somebody to make it make sense I took everything out to make sure I wasn’t missing cheese sauce maybe at the bottom of the bowl there is no cheese sauce anywhere in either loaded fries cheesesteak fries that I ordered…..
Stopped for a late lunch and waited in line as it was busy. Wait time was short due to the Team working behind the counter being well organized as they prepared a number of orders quickly and accurately. Our order was a large Philly Steak sub with fries and Coke and a small Chicken Philly. My Philly was good and filling. My wife enjoyed her Chicken Philly and we both liked the regular fries. Price was reasonable considering it is located in the Florida Mall.
DON'T ORDER FROM THIS LOCATION, I walked up to the Charlie Cheesestake in the Florida Mall, when I got there one guy was placing his order, he did not have a mask on, so I was standing to his right side about 3, 4 feet away. At that time it wass him and I standing at the counter, no one else, about a minute later a lady walked up and stood behind him, within moment's three or four more people walked up and got behind her, So the person behind the counter looked at the lady to indicate she was next, I step up and said I was next in line, the person taking the orders said you were not in line. I explained to her that I was standing over there because the previous customer did not have a mask, she then ask the lady if she would mind, the lady said she does not know, in the breath she said she works at Disney and they don't allow people to go ahead of others, so the supervisor that was taking the orders, told me that I needed to go to the end of the line where I belonged!!! What did she say, I asked for the Manager,she said the Manager will not available until 6:00pm I ask for a phone # she refused, so I asked one of the other employees, the employee walked over to the supervisor, and told her I wanted the contact # for the Manager, she told her to go the back to find it, long story short, the employee could not find it, eventually and after being at this location for 25 mins, the Supervisor come out with a paper with a name and a phone number, when I called it, the recording says the number is no longer in service. I wanted to Order 20 CS with everthing on them, I am sure this Supervisor caused this business to loose at least $200.00 not sure but I am pretty close, So I went somewhere else, Jersey Mike's and got the Cheese Stakes for my staff.it cost $246.78 She was rude, dismissive, and insulting, I will never buy food from that location again, however, I spoke with the Manager about this at Colonial, Mia, and she was very gracious and kind, if I order food from this brand it will be from that location.
Male cashier with glasses was very fast and friendly. Also gave me a very good recommendation with the bacon cheesteak. I got my food fast and it was delicious
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