Cold food. Used drive thru. Had to go about 3 miles to get back here to resolve problem due to road configuration. Won't be back.
Food: 2
Service: 3
Marvin Nova
The service is terrible, the staff is perceived as stressed and unfriendly. The drinks and their variety rescue the place
Atmosphere: 3
Food: 3
Service: 2
Gina Lynn Guesby
It's OK. The customer service can be questionable, as the cashiers are not rude or impolite - but rather distant and sometimes more concerned with the conversation in their ear bud. But over all, not too bad.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Sandwich
Jose Luis Quintero
In general, the idea of the online ordering is to save time and for fast food restaurants this shouldn’t be a problem. Waiting 15 minutes is definitely not OK.
Food: 3
Service: 1
Lawrence “Larry” Kenny
Coupons are
Atmosphere: 5
Food: 5
Service: 5
Donald Fritz
Just ordered a bacon burger and paid for bacon but got NO bacon.. by the time I opened it up I was already 10 minutes away and not worth going back. Can't wait until these people are replaced by robots!!!
Monique Magee
Clean, well-staffed and pleasant restaurant. Great for a baked potato or some spicy nuggets, they're open late and the staff here generally does a good job. I recommend avoiding dining in between 3-6 when all the kids visit after school - they're chaotic, leave a mess, and fill the restaurant as a group.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Nuggets
Andrew Scott
Store closes at 2am, Entered drive thru at 1:20am on 1/29/24, waited 14 minutes, no response, backed up and reapproached several times, drove up to the drive thru window, people looked right at me while I waved to them and waited 10 minutes. Then I left. This is not the first time this has happened.I'd give zero stars if I could. Apparently no one wants to work anymore!!! Don't go here!
Atmosphere: 1
Food: 1
Service: 1
Jaime Barbosa
Better than S&Shake
Sarah Pierre
Refuse to give me the food I paid for then processed to argue with me as I was trying to show my receipt. Very disappointing and unprofessional!!! Let’s do better next time please.
my food was pink all 3 of my burgers was i called up there to let the manager know someone picked up the phone i asked if this was the manager the person said yes then i proceed to tell them how i placed a online order and just received my food and i took a bite of one my burgers it was pink so i was letting her know and she hang up the call and declined my calls (i only took one bite of a burger then broke the other burgers in pieces to make sure i wasn’t tripping)
Atmosphere: 1
Food: 1
Service: 1
RE-RE
I decided to dine in on my visit. The drive-thru line was really long. The dining room was clean, with little patrons inside. I stood at the counter for about 4 minutes before anyone acknowledged me to take my order. The cashier was nice and welcoming. Apologizing for the long wait, she took my order. I noticed the staff was a bit fazzled. It took 15 minutes for them to get my order, which was a combo #1. The cashier was walking back and forth. She was more concerned about being on the cellphone than getting my order. I finally got my order, and it was all wrong and cold. The burger was disgustingly unappealing. It looked as though it was smashed and thrown together. My fries were cold from sitting in a bag waiting on the burger. I asked for the manager, and he did rectify the situation and provided me with fresh food. However, I did wait another 15 minutes to get it. It took too long for the overall experience just for fast food. By the time I got my food, it was remade and fresh. But the wait was ridiculous.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: French Fries, Sandwich
Todd Kaiser
It was filling.
Alonzo Mohammed
Absolutely rude manager, Gemelia. I placed my order with no lettuce on my sandwich because I'm allergic. The person that took the order confirmed no lettuce. I got home with my order and it had lettuce on it. I went back there to get a refund and the person who took the order is arguing that I should have check my order before I left because that's not her job. The manager, Gemelia, came to the window and said she doesn't have the authority to issue a refund. I told her call the manager and find out how to give me the refund because they tried to kill me. She told me I need to waste a 3rd trip there tomorrow to get a refund and refused to call the manager. I said I'm not moving without my refund and she start cursing at me saying she's a bad b... and she would call the cops. I told her go ahead and tell them she tried to kill me. She called the cops and continued to curse as another employee tried to calm her down. The cops came and she refused to provide a refund, even cash, and couldn't even provide my receipt since I didn’t get one when I got my order. She decided to give me someone else's receipt with their debit card info. on it. I told the cops that wasn't my card info. and she told them that it doesn't matter just take that one to get a refund because she isn't going to look through all the orders to find mine. They messed up my order that was confirmed twice, then refused to provide a refund, called the cops and then gave me someone else's debit card number. She deserves to be fired for cause.
Atmosphere: 1
Food: 1
Service: 1
James Quinn
Nice place. Only issue is the service. Ordered spicy nuggets. Got normal ones. Fries were cold and old. They didn't ask what sauce I wanted. And I'm used to the question so I didn't even think about it when they didn't ask it. That's partially on
Cold food. Used drive thru. Had to go about 3 miles to get back here to resolve problem due to road configuration. Won't be back.
Food: 2
Service: 3
The service is terrible, the staff is perceived as stressed and unfriendly. The drinks and their variety rescue the place
Atmosphere: 3
Food: 3
Service: 2
It's OK. The customer service can be questionable, as the cashiers are not rude or impolite - but rather distant and sometimes more concerned with the conversation in their ear bud. But over all, not too bad.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Sandwich
In general, the idea of the online ordering is to save time and for fast food restaurants this shouldn’t be a problem. Waiting 15 minutes is definitely not OK.
Food: 3
Service: 1
Coupons are
Atmosphere: 5
Food: 5
Service: 5
Just ordered a bacon burger and paid for bacon but got NO bacon.. by the time I opened it up I was already 10 minutes away and not worth going back. Can't wait until these people are replaced by robots!!!
Clean, well-staffed and pleasant restaurant. Great for a baked potato or some spicy nuggets, they're open late and the staff here generally does a good job. I recommend avoiding dining in between 3-6 when all the kids visit after school - they're chaotic, leave a mess, and fill the restaurant as a group.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Nuggets
Store closes at 2am, Entered drive thru at 1:20am on 1/29/24, waited 14 minutes, no response, backed up and reapproached several times, drove up to the drive thru window, people looked right at me while I waved to them and waited 10 minutes. Then I left. This is not the first time this has happened.I'd give zero stars if I could. Apparently no one wants to work anymore!!! Don't go here!
Atmosphere: 1
Food: 1
Service: 1
Better than S&Shake
Refuse to give me the food I paid for then processed to argue with me as I was trying to show my receipt. Very disappointing and unprofessional!!! Let’s do better next time please.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
my food was pink all 3 of my burgers was i called up there to let the manager know someone picked up the phone i asked if this was the manager the person said yes then i proceed to tell them how i placed a online order and just received my food and i took a bite of one my burgers it was pink so i was letting her know and she hang up the call and declined my calls (i only took one bite of a burger then broke the other burgers in pieces to make sure i wasn’t tripping)
Atmosphere: 1
Food: 1
Service: 1
I decided to dine in on my visit. The drive-thru line was really long. The dining room was clean, with little patrons inside. I stood at the counter for about 4 minutes before anyone acknowledged me to take my order. The cashier was nice and welcoming. Apologizing for the long wait, she took my order. I noticed the staff was a bit fazzled. It took 15 minutes for them to get my order, which was a combo #1. The cashier was walking back and forth. She was more concerned about being on the cellphone than getting my order. I finally got my order, and it was all wrong and cold. The burger was disgustingly unappealing. It looked as though it was smashed and thrown together. My fries were cold from sitting in a bag waiting on the burger. I asked for the manager, and he did rectify the situation and provided me with fresh food. However, I did wait another 15 minutes to get it. It took too long for the overall experience just for fast food. By the time I got my food, it was remade and fresh. But the wait was ridiculous.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: French Fries, Sandwich
It was filling.
Absolutely rude manager, Gemelia. I placed my order with no lettuce on my sandwich because I'm allergic. The person that took the order confirmed no lettuce. I got home with my order and it had lettuce on it. I went back there to get a refund and the person who took the order is arguing that I should have check my order before I left because that's not her job. The manager, Gemelia, came to the window and said she doesn't have the authority to issue a refund. I told her call the manager and find out how to give me the refund because they tried to kill me. She told me I need to waste a 3rd trip there tomorrow to get a refund and refused to call the manager. I said I'm not moving without my refund and she start cursing at me saying she's a bad b... and she would call the cops. I told her go ahead and tell them she tried to kill me. She called the cops and continued to curse as another employee tried to calm her down. The cops came and she refused to provide a refund, even cash, and couldn't even provide my receipt since I didn’t get one when I got my order. She decided to give me someone else's receipt with their debit card info. on it. I told the cops that wasn't my card info. and she told them that it doesn't matter just take that one to get a refund because she isn't going to look through all the orders to find mine. They messed up my order that was confirmed twice, then refused to provide a refund, called the cops and then gave me someone else's debit card number. She deserves to be fired for cause.
Atmosphere: 1
Food: 1
Service: 1
Nice place. Only issue is the service. Ordered spicy nuggets. Got normal ones. Fries were cold and old. They didn't ask what sauce I wanted. And I'm used to the question so I didn't even think about it when they didn't ask it. That's partially on
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Chicken Nuggets