I make a mobile order to pick-up as I work close by and sometimes I’d just like to get something quick to eat. Every time I’ve done this, busy or not busy my order is not started until I show up and ask for it.Today, it was moderately busy, I asked for my food and was told it was “being worked on and not ready” awesome, I figured since every other time it’s been the same way. Almost 30 minutes go by and they’re calling out other people’s names who are there for pickup. They never called our name, every 10 minutes we got up and looked behind the counter and on the receiving counter. Come 28 minutes they called more names, never called us and had it sitting behind the counter. Stupid me should have checked to make everything was correct. Get back to work, guess what? The main item which is a spicy signature club sandwich which has been made more than 100 times a day. It was grilled rubber and slimy. It wasn’t even a club, it was just a light amount of ranch and some shredded lettuce… not even a club. So I got gyped twice. Luckily I take however long of a lunch I need, but other people don’t so you’re actively wasting peoples time, the same way I’m just wasting my time writing this out.It’s ridiculous that it takes this long to get orders out. It seems if the drive thru gets any sort of customers they immediately only cater to those people, once the line is done they work on other things. Mobile orders make nearly half your business, it’s been that way for more than a decade. In-house and drive-thru makes the rest. There’s no reason it should take this long.
Atmosphere: 2
Food: 3
Service: 1
Speedy
The food was fresh & hot plus place was very clean & staff would clean tables just as soon as the people leave, the staff was very friendly & cheerful.Parking: Lots of parkingKid-friendliness: Has high chairs & kids are welcomeWheelchair accessibility: Very nice wheelchair entrance - parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Grilled Chicken
Sarah Wilkes
I love this place I go here all the time but when ever I order DoorDash I pay for extra sauce (about 4 extra) and I never get them this has happened to me twice now,I also got their fried pickles once (I got them to eat in,I do not recommend them) their breading is off and they are not crunchy,just puffs of air with a pickle.
This one is better than the one on 192. Food is better (cooked), and they are friendlier.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Zax Snak Meal
Zoiks _
Great chicken and atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers and Fries
Pedro Acosta
I love going to Zaxby's. I always feel welcome, everyone is nice and efficient. I totally recommend it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
Greg Messer
I ordered chicken fingers with buffalo sauce and a side of fries. Fingers were not much more than warm. I guess the sauce was refrigerated because a couple of bites were almost cold. Fries were probably 20mins old. Wife got the Zensation salad that didn’t look appealing. Had lots of white hard pieces of lettuce chicken in it was hardly visible and the egg roll was pretty small. Didn’t look anything like what the ad shows. This is the first bad experience I have had with a Zaxby’s. Hopefully I don’t get a repeat. This was a little before the lunch rush so it seemed really odd.
Atmosphere: 4
Food: 3
Service: 4
Kriss Robbins
Not to shabby. Typical fat food.
Atmosphere: 4
Food: 4
Service: 4
Alec Leeseberg
First off, I want to say that I love Zaxby's. In college I used to go to a local Zaxby's about once a week with friends. I've been to Zaxby's all over the country and expect great food from them.That said, I've had issues with this particular location. Each time I've visited (I've been at least 5 times at this point) the food has been below my expectations for the chain. The fries are often room temperature, and neither the fries nor the chicken ever have enough seasoning. There's also been several occasions that I've ordered (and paid for) extra Zax sauce and it hasn't been included.I'll continue to visit Zaxby's, but unfortunately can't trust this location any more.
Great service and food was still hot when we got home.thanks to the employees that was there tonight great job.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Zax Snak Meal, Chicken Wings, Crinkle Fries
Alex Xenos
These are great chain restaurant I've always enjoyed it the chicken is always fresh seems like it's never Frozen service is always been really good very consistent and the restaurant quality and portions are really good for the price better than your average fast food it certainly recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Zax Snak Meal, Sandwich, Grilled Chicken
LaTwanjala Perry
Not enough dressing with the
Atmosphere: 4
Food: 2
Service: 4
Jacob Wolfteich
Good chicken amazing fries freestyle drink machines, lots of sauces nice employees.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Boneless Wings, Fried Pickles, Chicken Wings, Wings and Zingz Meal, Crinkle Fries, Original Chicken Sandwich
Bill Knaffl
It's been a while since I visited a Zaxby's. The food is good albeit a little higher than I would have wanted for lunch! However, the quality covers it!This store was relatively busy but the orders were processed quickly, the staff was pleasant and friendly, and the restaurant clean - very good experience.
Great food Thanks and friendly staff
Atmosphere: 5
Food: 5
Service: 5
I make a mobile order to pick-up as I work close by and sometimes I’d just like to get something quick to eat. Every time I’ve done this, busy or not busy my order is not started until I show up and ask for it.Today, it was moderately busy, I asked for my food and was told it was “being worked on and not ready” awesome, I figured since every other time it’s been the same way. Almost 30 minutes go by and they’re calling out other people’s names who are there for pickup. They never called our name, every 10 minutes we got up and looked behind the counter and on the receiving counter. Come 28 minutes they called more names, never called us and had it sitting behind the counter. Stupid me should have checked to make everything was correct. Get back to work, guess what? The main item which is a spicy signature club sandwich which has been made more than 100 times a day. It was grilled rubber and slimy. It wasn’t even a club, it was just a light amount of ranch and some shredded lettuce… not even a club. So I got gyped twice. Luckily I take however long of a lunch I need, but other people don’t so you’re actively wasting peoples time, the same way I’m just wasting my time writing this out.It’s ridiculous that it takes this long to get orders out. It seems if the drive thru gets any sort of customers they immediately only cater to those people, once the line is done they work on other things. Mobile orders make nearly half your business, it’s been that way for more than a decade. In-house and drive-thru makes the rest. There’s no reason it should take this long.
Atmosphere: 2
Food: 3
Service: 1
The food was fresh & hot plus place was very clean & staff would clean tables just as soon as the people leave, the staff was very friendly & cheerful.Parking: Lots of parkingKid-friendliness: Has high chairs & kids are welcomeWheelchair accessibility: Very nice wheelchair entrance - parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Grilled Chicken
I love this place I go here all the time but when ever I order DoorDash I pay for extra sauce (about 4 extra) and I never get them this has happened to me twice now,I also got their fried pickles once (I got them to eat in,I do not recommend them) their breading is off and they are not crunchy,just puffs of air with a pickle.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken Fingers and Fries, Texas Toast, Chicken Wings, Crinkle Fries, Coleslaw
This one is better than the one on 192. Food is better (cooked), and they are friendlier.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Zax Snak Meal
Great chicken and atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers and Fries
I love going to Zaxby's. I always feel welcome, everyone is nice and efficient. I totally recommend it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
I ordered chicken fingers with buffalo sauce and a side of fries. Fingers were not much more than warm. I guess the sauce was refrigerated because a couple of bites were almost cold. Fries were probably 20mins old. Wife got the Zensation salad that didn’t look appealing. Had lots of white hard pieces of lettuce chicken in it was hardly visible and the egg roll was pretty small. Didn’t look anything like what the ad shows. This is the first bad experience I have had with a Zaxby’s. Hopefully I don’t get a repeat. This was a little before the lunch rush so it seemed really odd.
Atmosphere: 4
Food: 3
Service: 4
Not to shabby. Typical fat food.
Atmosphere: 4
Food: 4
Service: 4
First off, I want to say that I love Zaxby's. In college I used to go to a local Zaxby's about once a week with friends. I've been to Zaxby's all over the country and expect great food from them.That said, I've had issues with this particular location. Each time I've visited (I've been at least 5 times at this point) the food has been below my expectations for the chain. The fries are often room temperature, and neither the fries nor the chicken ever have enough seasoning. There's also been several occasions that I've ordered (and paid for) extra Zax sauce and it hasn't been included.I'll continue to visit Zaxby's, but unfortunately can't trust this location any more.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Big Zax Snak Meal
Restaurantji Recommends
Great service and food was still hot when we got home.thanks to the employees that was there tonight great job.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Zax Snak Meal, Chicken Wings, Crinkle Fries
These are great chain restaurant I've always enjoyed it the chicken is always fresh seems like it's never Frozen service is always been really good very consistent and the restaurant quality and portions are really good for the price better than your average fast food it certainly recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Zax Snak Meal, Sandwich, Grilled Chicken
Not enough dressing with the
Atmosphere: 4
Food: 2
Service: 4
Good chicken amazing fries freestyle drink machines, lots of sauces nice employees.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Boneless Wings, Fried Pickles, Chicken Wings, Wings and Zingz Meal, Crinkle Fries, Original Chicken Sandwich
It's been a while since I visited a Zaxby's. The food is good albeit a little higher than I would have wanted for lunch! However, the quality covers it!This store was relatively busy but the orders were processed quickly, the staff was pleasant and friendly, and the restaurant clean - very good experience.
Atmosphere: 5
Food: 5
Service: 5