This place is a complete money pit scam. They like to deal in cash and will rip you off any chance they get. The absolute worst. Spend your money and vacation someplace else. They won’t tell you about added fees you will just pay them when you get there. Complete sham
Melip14
An absolute nightmare!!This place was a nightmare from the start, when we arrived there, Friday afternoon, it was a madhouse of crowd in the lobby. We had to text our “host” to meet us to be able to check in and be assigned our room. When we entered our room, it was filthy, absolutely disgusting!!!! The presidential suite looks like someone’s old and crusty apartment, there were broken tiles, dust and mildew on the vents. The couch and furniture was dirty, and there was filth everywhere! I did not even want to sit down. We immediately called Expedia to cancel our reservation because this clearly was Not a four star residence. I have never felt so uncomfortable! When we went to the valet to check out our car, they told us that someone had picked up our car. We had only arrived less than a hour ago. This was absolutely impossible!!! Me and my husband were the only two, to check in and absolutely no one had authorization to pick up our car or knew that we were there. This valet attendant (Diana) says she knows the person who took the car and he was a frequent visitor to the hotel. She says he gave our name and room number but he did not have our valet ticket. We currently still have it! This hotel completely were doing an inside job, fraud, set up, and they gave away our expensive brand new Lamborghini. She basically just handed over the keys to a criminal. None of the staff was able to assist us in getting our car back. We called the police right away to file a theft report. The valet service & hotel employees are crooks!!! Valet manger, operations manger (REEF) valet services or hotel manger (Nora), employees and staff did not help us with this inconvenience at all! No returned calls or assistance!!
SurfergurlEast
This was booked through Miami Vacation Rentals. Lobby was jammed with people and chaotic. Check in was disorganized. We arrived to a housekeeper that was still cleaning after 3pm. There was an angry exchange in Spanish with the check-in person that we did not understand. The unit reeked of cigarette smoke. We asked the host what the stench was and she replied, “Scent.” English wasn’t her first language. Noses stinging, we texted her about an hour later and asked what could be done. We did not receive a reply. We had to sleep with the sliders open to get rid of the smell. Downtown Miami is noisy at night! Elevator also makes a racket all night. Unit 4801 was in poor condition. There were burn stains on the bathroom sink and kitchen stove. Towels were worn and stained. Toilet paper holder kept falling off the wall. The shades and blinds were tattered and worn. Chandelier was missing pieces. None of the rugs in the listing photo were in the unit. Getting into the shower was an extreme sport because the side of tub was dangerously high. Shower head is smack in your face when you turn the water on. The glass divider prevents you from getting out of the way. Close your eyes! After getting very little sleep, we could not stand another night there. We graciously asked for a refund for the remaining nights we booked. "Gabrielle" replied that she would see what they could do. What do you think happened? Nothing, of course. Terrible. Stay away.
39gerit
Stayed here for two nights …when we were on our way down from Orlando I texted the host , Zack to ask where we should meet him etc and he asked me to send him a copy of our reservation , only to be told that he did not have our reservation , turns out he had double booked us ….needless to say I was not amused and after many texts and attempts to talk to someone he finally had a guy call us from the building saying , “ as a favor to Zack , I have a condo that I’m putting the finishing touches on that I can accommodate you with “ , we were literally there when they were hanging tvs..even though the master bedroom tv did not work …, he said he would have one delivered the next day …didn’t happen …there were no supplies , soap , coffee and tea etc … one fob for five people ..fridge kept tripping …I messaged him and he said would send all the supplies that day …never did ..I’m not saying the condo wasn’t nice but it’s not what I paid for , not even close , will not be back …oh and valet charges $45 a night with no in and out privileges …
Legnadisla22
I loved the residence, the view from the highest apartment is spectacular. in the lobby they were very cordial they helped us with everything, without a doubt I would return to this place everything is focused , everything a few blocks away, and the restaurants are very nice, the truth is that yes
Z9935FLjenniferj
Yogaaaaahh with Amanda curly haired wonder! Love loved it! Spa was relaxing and clean - staff was ok. Quiet but difficult to find. Classes available vary but yoga was my favorite class by far. Def hoping this wont change when I come back with my family in December.
joanh55
we have stayed here twice before and had nice experiences. Not over the top, but pleasant. We don't come for the resort experience, we come to visit family. however, this time, our accommodation was so less than standard. There were spackle patches on the wall in the bathroom, the doors to the bedroom and the closet are in terrible condition, the drapes were torn and falling down, the drawers in the bathroom were in very bad condition, and being 5'2, I had to be very careful getting in and out of the shower/tub since it was almost half my height. Our key fob stopped working on day two and we were in a rush to join a meeting. Luckily our property manager was in the lobby and assisted. I agree with the other comment about "trashy guests". it was crazy. We are in the hospitality business and i can tell you even our mid-range property is leaps and bounds above this.
radhiikag
Sewage water coming in sink and bathroom toilet. Sink is smelling like toilet. Very bad maintenance. Kitchen is smelling really bad. Sewage water coming out of the kitchen sink taps. Whole kitchen is smelling bad.
950RoseK
We were notified the night before checkin that our assigned floor was under construction and offered to cancel or receive a 15% discount which we never received Had to use service elevator which key fobs didn’t work for our floor or the pool. Spent hours in the basement with security. Icon never addressed the issue or replied to our emails
R9206LXjohnm
Beautiful tower and pool with tragically bad management and terrible details. No music in the finicky FOB driven elevators all the way up 40 or more floors to prison style halls painted pale yellow. You must report to security in the garage for your pool access. Really a shame and a waste of a gem!
First off, this building complex is old. I would estimate 1970's or earlier. The residential rentals in Tower 3 are decent, and have tremendous potential to be great, but are weighed down by a combination of lack of upkeep standards and a trashy line of guest that frequent this property. The amenities are fine and the restaurants good, although the wait staff service at Adikt is some of the worst I've come across. I probably won't stay here again, mostly because of my personal preference. I'd rather spend a few dollars more and stay at a finer hotel complex.
Sean Lucas
CLOSED INDEFINITELY. Apparently due to W Hotel's acquisition of the former Viceroy Hotel and the pool construction, the Cafe Icon is closed. Shame because it was a nice place to get a lunch by the pool.
Lina P.
I went there for a wedding with my husband. We had a good time and the environment was very nice. The views are killer! They serve fresh juices at the bar and nice drinks as well. The food is fresh and this is a great, but pricey place to spend an afternoon.
Puja B.
We live here now and tried this at the poolside. The wings were ok as was quesadilla, nothing blew our minds away, although decent lemonade and icon royale. Would only go here for convenience
Elena I.
As an Icon resident, I only eat here if I'm out by the pool, and that's where today's story begins... Service is way too slow... To the point that after receiving a menu by the pool, I actually had to get up and place my order inside because no one has come by yet, and then after waiting 20 minutes outside to receive my order, I had to go inside to inquire about it twice only to see its sitting on the counter and I had to pick it up myself. We had the food which was good, although I ordered the spicy edemame which was not spicy at all but still palatable. We waited and waited for the bill which never arrived. I went inside to pay and was told "sorry, we're closed." Ummmmm, what? While this experience sucked big time, I don't dash and dine, especially where I live, so, wtf? Luckily Victor, the manager, was there and when I explained to him what was happening, he genuinely seemed as confused as we were. He asked us to wait while he figured it out. He came back and explained that because the servers knew how bad the experience was, they decided to comp us except that they never got around to telling us (just like they never got around to serving us... We must have been sunning in a no fly zone!) He was extremely apologetic, comped us the meal, and gave us a free drink at 15 kitchen and Vine. While I'm still shocked at the service, I'm really impressed with the manager's resolution and how quickly he took care of us (finally, someone!) I had initially reviewed them with 3 stars but thanks to this, changed my review. So if you're found starving after ordering your food, just ask for Victor. He's the only one who apparently gives a s**t.
This place is a complete money pit scam. They like to deal in cash and will rip you off any chance they get. The absolute worst. Spend your money and vacation someplace else. They won’t tell you about added fees you will just pay them when you get there. Complete sham
An absolute nightmare!!This place was a nightmare from the start, when we arrived there, Friday afternoon, it was a madhouse of crowd in the lobby. We had to text our “host” to meet us to be able to check in and be assigned our room. When we entered our room, it was filthy, absolutely disgusting!!!! The presidential suite looks like someone’s old and crusty apartment, there were broken tiles, dust and mildew on the vents. The couch and furniture was dirty, and there was filth everywhere! I did not even want to sit down. We immediately called Expedia to cancel our reservation because this clearly was Not a four star residence. I have never felt so uncomfortable! When we went to the valet to check out our car, they told us that someone had picked up our car. We had only arrived less than a hour ago. This was absolutely impossible!!! Me and my husband were the only two, to check in and absolutely no one had authorization to pick up our car or knew that we were there. This valet attendant (Diana) says she knows the person who took the car and he was a frequent visitor to the hotel. She says he gave our name and room number but he did not have our valet ticket. We currently still have it! This hotel completely were doing an inside job, fraud, set up, and they gave away our expensive brand new Lamborghini. She basically just handed over the keys to a criminal. None of the staff was able to assist us in getting our car back. We called the police right away to file a theft report. The valet service & hotel employees are crooks!!! Valet manger, operations manger (REEF) valet services or hotel manger (Nora), employees and staff did not help us with this inconvenience at all! No returned calls or assistance!!
This was booked through Miami Vacation Rentals. Lobby was jammed with people and chaotic. Check in was disorganized. We arrived to a housekeeper that was still cleaning after 3pm. There was an angry exchange in Spanish with the check-in person that we did not understand. The unit reeked of cigarette smoke. We asked the host what the stench was and she replied, “Scent.” English wasn’t her first language. Noses stinging, we texted her about an hour later and asked what could be done. We did not receive a reply. We had to sleep with the sliders open to get rid of the smell. Downtown Miami is noisy at night! Elevator also makes a racket all night. Unit 4801 was in poor condition. There were burn stains on the bathroom sink and kitchen stove. Towels were worn and stained. Toilet paper holder kept falling off the wall. The shades and blinds were tattered and worn. Chandelier was missing pieces. None of the rugs in the listing photo were in the unit. Getting into the shower was an extreme sport because the side of tub was dangerously high. Shower head is smack in your face when you turn the water on. The glass divider prevents you from getting out of the way. Close your eyes! After getting very little sleep, we could not stand another night there. We graciously asked for a refund for the remaining nights we booked. "Gabrielle" replied that she would see what they could do. What do you think happened? Nothing, of course. Terrible. Stay away.
Stayed here for two nights …when we were on our way down from Orlando I texted the host , Zack to ask where we should meet him etc and he asked me to send him a copy of our reservation , only to be told that he did not have our reservation , turns out he had double booked us ….needless to say I was not amused and after many texts and attempts to talk to someone he finally had a guy call us from the building saying , “ as a favor to Zack , I have a condo that I’m putting the finishing touches on that I can accommodate you with “ , we were literally there when they were hanging tvs..even though the master bedroom tv did not work …, he said he would have one delivered the next day …didn’t happen …there were no supplies , soap , coffee and tea etc … one fob for five people ..fridge kept tripping …I messaged him and he said would send all the supplies that day …never did ..I’m not saying the condo wasn’t nice but it’s not what I paid for , not even close , will not be back …oh and valet charges $45 a night with no in and out privileges …
I loved the residence, the view from the highest apartment is spectacular. in the lobby they were very cordial they helped us with everything, without a doubt I would return to this place everything is focused , everything a few blocks away, and the restaurants are very nice, the truth is that yes
Yogaaaaahh with Amanda curly haired wonder! Love loved it! Spa was relaxing and clean - staff was ok. Quiet but difficult to find. Classes available vary but yoga was my favorite class by far. Def hoping this wont change when I come back with my family in December.
we have stayed here twice before and had nice experiences. Not over the top, but pleasant. We don't come for the resort experience, we come to visit family. however, this time, our accommodation was so less than standard. There were spackle patches on the wall in the bathroom, the doors to the bedroom and the closet are in terrible condition, the drapes were torn and falling down, the drawers in the bathroom were in very bad condition, and being 5'2, I had to be very careful getting in and out of the shower/tub since it was almost half my height. Our key fob stopped working on day two and we were in a rush to join a meeting. Luckily our property manager was in the lobby and assisted. I agree with the other comment about "trashy guests". it was crazy. We are in the hospitality business and i can tell you even our mid-range property is leaps and bounds above this.
Sewage water coming in sink and bathroom toilet. Sink is smelling like toilet. Very bad maintenance. Kitchen is smelling really bad. Sewage water coming out of the kitchen sink taps. Whole kitchen is smelling bad.
We were notified the night before checkin that our assigned floor was under construction and offered to cancel or receive a 15% discount which we never received Had to use service elevator which key fobs didn’t work for our floor or the pool. Spent hours in the basement with security. Icon never addressed the issue or replied to our emails
Beautiful tower and pool with tragically bad management and terrible details. No music in the finicky FOB driven elevators all the way up 40 or more floors to prison style halls painted pale yellow. You must report to security in the garage for your pool access. Really a shame and a waste of a gem!
Restaurantji Recommends
First off, this building complex is old. I would estimate 1970's or earlier. The residential rentals in Tower 3 are decent, and have tremendous potential to be great, but are weighed down by a combination of lack of upkeep standards and a trashy line of guest that frequent this property. The amenities are fine and the restaurants good, although the wait staff service at Adikt is some of the worst I've come across. I probably won't stay here again, mostly because of my personal preference. I'd rather spend a few dollars more and stay at a finer hotel complex.
CLOSED INDEFINITELY. Apparently due to W Hotel's acquisition of the former Viceroy Hotel and the pool construction, the Cafe Icon is closed. Shame because it was a nice place to get a lunch by the pool.
I went there for a wedding with my husband. We had a good time and the environment was very nice. The views are killer! They serve fresh juices at the bar and nice drinks as well. The food is fresh and this is a great, but pricey place to spend an afternoon.
We live here now and tried this at the poolside. The wings were ok as was quesadilla, nothing blew our minds away, although decent lemonade and icon royale. Would only go here for convenience
As an Icon resident, I only eat here if I'm out by the pool, and that's where today's story begins... Service is way too slow... To the point that after receiving a menu by the pool, I actually had to get up and place my order inside because no one has come by yet, and then after waiting 20 minutes outside to receive my order, I had to go inside to inquire about it twice only to see its sitting on the counter and I had to pick it up myself. We had the food which was good, although I ordered the spicy edemame which was not spicy at all but still palatable. We waited and waited for the bill which never arrived. I went inside to pay and was told "sorry, we're closed." Ummmmm, what? While this experience sucked big time, I don't dash and dine, especially where I live, so, wtf? Luckily Victor, the manager, was there and when I explained to him what was happening, he genuinely seemed as confused as we were. He asked us to wait while he figured it out. He came back and explained that because the servers knew how bad the experience was, they decided to comp us except that they never got around to telling us (just like they never got around to serving us... We must have been sunning in a no fly zone!) He was extremely apologetic, comped us the meal, and gave us a free drink at 15 kitchen and Vine. While I'm still shocked at the service, I'm really impressed with the manager's resolution and how quickly he took care of us (finally, someone!) I had initially reviewed them with 3 stars but thanks to this, changed my review. So if you're found starving after ordering your food, just ask for Victor. He's the only one who apparently gives a s**t.