I used to be a regular at this location and would come almost daily when it first opened. The staff were friendly and my order was always fresh & correct.Over the past few years this location has steadily become so bad, today was my last time trying to order there.About 8 different times over the past 2 years I would pull up at the drive thru and they would randomly be closed hours before their closing time.The past 2 visits they messed up my order.Today they closed their kitchen 2 hours early and claimed the food menu was done for the day. The latte I ordered is supposed to come with whipped cream and cinnamon on top. When I opened it there were no toppings and I saw some coffee grounds floating around. I tried it anyway and it was really watered down and the flavor was off, almost spoiled tasting.I love Dunkin’ and visit locations all over South Florida, really sad that this one has become the worst one I’ve visited.I really hope they do an audit or retrain the staff because this was so bad!(Also hate leaving bad reviews but after giving them about 10 more tries, I am the fool here lol)
Atmosphere: 1
Food: 1
Service: 1
Tom Schlueter-White
Not open on time.
Sandra White
"I was double charged by Dunkin', and despite assurances from a manager that I would receive a refund, they charged my card again for the same amount. This has been a significant inconvenience for me. I have already reached out to Dunkin' corporate regarding the matter, but I am still awaiting a response."
Meliss Cabrera-Matiz
This location is only serving medium or large portions. Went on 2 different weeks, the first time I was told they had no small cups, so no problem, I got a medium. Maybe there were in fact out of that size.Next week came back to get drinks for several people, again no small of anything. Such a lame way to lose customers.At least they have a drive-thru. 2 stars because of this.
Anabel Smitter
The guy at the counter was friendly and polite. The people in the kitchen behind just talk loudly; it seems like they don’t have much to do. The place is dirty, tables very unclean, and the avocado toast was very poor. I complained, and they laughed. Certainly, I won’t be coming back.
Atmosphere: 1
Food: 1
Service: 2
Edwin Salazar
I bought a coffee and asked for cream and sugar, at the drive thru, the server was a white young man, tall, blonde and looked at me sarcastic and hypocritically asked to have a nice day...As I drove out I found out neither the milk or sugar was added to my coffee which I had to drink bitterly.
Atmosphere: 1
Food: 1
Service: 1
Nana paz
Waiting for more than 10 minutes at a "fast food" drive-through can be quite annoying, especially when there's no manager around to address your complaint. It was very inconvenient to have to go inside and demand for a refund. it was disappointing entering into an atmosphere inside that was chaotic, loud music playing and the work areas looking dirty.
Atmosphere: 2
Food: 1
Service: 1
Car Edu Sta
Early morning all staff was on point, greeting all my orders very fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
lucimara gonzalez
It was ok, I ordered at the drive-thru and they asked me to park and wait for my food. However time passed by and I kept waiting, after a few minutes I went inside to see what happened, just to find out they forgot to bring my food to the car.Parking: They have very limited parking spaces.
Since new Manager is there, service has been decreasing by the day. Avoid this place.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Croissant, Donuts
Sherlyne Chery
It's a smaller location on a very busy street. Not enough parking and not enough staff so service is not as good as it can be if the staff had the resources they needed to provide better service.
Atmosphere: 4
Food: 4
Service: 3
Mari Zayas
Super long waits and the never have stuff of the menu .
Atmosphere: 2
Food: 3
Service: 2
Kimberly P
They are slow as molasses. Placed an order ahead and it took 30 minutes to get my drink once I arrived?! Defeats purpose of ordering ahead..
Atmosphere: 1
Food: 3
Service: 1
Anne de Valence
The kids working the drive-through at this Dunkin are always polite and helpful. I appreciate it, and I hope their supervisors appreciate it too!
I used to be a regular at this location and would come almost daily when it first opened. The staff were friendly and my order was always fresh & correct.Over the past few years this location has steadily become so bad, today was my last time trying to order there.About 8 different times over the past 2 years I would pull up at the drive thru and they would randomly be closed hours before their closing time.The past 2 visits they messed up my order.Today they closed their kitchen 2 hours early and claimed the food menu was done for the day. The latte I ordered is supposed to come with whipped cream and cinnamon on top. When I opened it there were no toppings and I saw some coffee grounds floating around. I tried it anyway and it was really watered down and the flavor was off, almost spoiled tasting.I love Dunkin’ and visit locations all over South Florida, really sad that this one has become the worst one I’ve visited.I really hope they do an audit or retrain the staff because this was so bad!(Also hate leaving bad reviews but after giving them about 10 more tries, I am the fool here lol)
Atmosphere: 1
Food: 1
Service: 1
Not open on time.
"I was double charged by Dunkin', and despite assurances from a manager that I would receive a refund, they charged my card again for the same amount. This has been a significant inconvenience for me. I have already reached out to Dunkin' corporate regarding the matter, but I am still awaiting a response."
This location is only serving medium or large portions. Went on 2 different weeks, the first time I was told they had no small cups, so no problem, I got a medium. Maybe there were in fact out of that size.Next week came back to get drinks for several people, again no small of anything. Such a lame way to lose customers.At least they have a drive-thru. 2 stars because of this.
The guy at the counter was friendly and polite. The people in the kitchen behind just talk loudly; it seems like they don’t have much to do. The place is dirty, tables very unclean, and the avocado toast was very poor. I complained, and they laughed. Certainly, I won’t be coming back.
Atmosphere: 1
Food: 1
Service: 2
I bought a coffee and asked for cream and sugar, at the drive thru, the server was a white young man, tall, blonde and looked at me sarcastic and hypocritically asked to have a nice day...As I drove out I found out neither the milk or sugar was added to my coffee which I had to drink bitterly.
Atmosphere: 1
Food: 1
Service: 1
Waiting for more than 10 minutes at a "fast food" drive-through can be quite annoying, especially when there's no manager around to address your complaint. It was very inconvenient to have to go inside and demand for a refund. it was disappointing entering into an atmosphere inside that was chaotic, loud music playing and the work areas looking dirty.
Atmosphere: 2
Food: 1
Service: 1
Early morning all staff was on point, greeting all my orders very fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
It was ok, I ordered at the drive-thru and they asked me to park and wait for my food. However time passed by and I kept waiting, after a few minutes I went inside to see what happened, just to find out they forgot to bring my food to the car.Parking: They have very limited parking spaces.
Food: 5
Service: 3
Recommended dishes: Croissant, Donuts
No one answers the phone!!
Restaurantji Recommends
Since new Manager is there, service has been decreasing by the day. Avoid this place.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Croissant, Donuts
It's a smaller location on a very busy street. Not enough parking and not enough staff so service is not as good as it can be if the staff had the resources they needed to provide better service.
Atmosphere: 4
Food: 4
Service: 3
Super long waits and the never have stuff of the menu .
Atmosphere: 2
Food: 3
Service: 2
They are slow as molasses. Placed an order ahead and it took 30 minutes to get my drink once I arrived?! Defeats purpose of ordering ahead..
Atmosphere: 1
Food: 3
Service: 1
The kids working the drive-through at this Dunkin are always polite and helpful. I appreciate it, and I hope their supervisors appreciate it too!
Atmosphere: 5
Food: 5
Service: 5