Nespresso Boutique Miami Macy's

Horrible customer service. The sales rep had a bad attitude and was not helpful at all.

Service: 1

I just come to try one and buying stuff but before I got in the line they don’t even asked to help they so rude “they said are you buying if you buying we give you to try we only serve for people buying

I think it is really unhygienic to put glass glasses where everyone touches their mouth. They know how many diseases they spread. For God's sake, be more aware and change to disposable cups.

My overall experience was outstanding!! All the way from my arrival to the store to the super fast delivery of my coffee machine !! Sherri was outstanding in explaining all available options so, a true asset to your team !! Thank you and I will be back !!

Atmosphere: 5

Food: 5

Service: 5

They really tried to improve the service by placing MANY INCOMPETENT PEOPLE in the management of the service queue, they have NO IDEA what a "SERVICE QUEUE" is, much less how to manage it, the experience with the people who serve outside the DESK is TERRIBLE . These girls run from one place to another with a "useless" device for managing the service, the attention is zero and during my 30 minutes of waiting, I did not receive attention or answers to 2 simple questions about the product, I had to leave in two chances and boy do I know how to wait!! But I just wanted to know what I did with a box of product that I paid for, but it wasn't to my taste. At the time of my purchase in the store, they offered it as COFFEE AND CHOCOLATE. And this was COCO flavored coffee and it didn't taste like chocolate anywhere, I asked what I could do and NO ONE had information about the return or exchange policies, if they exist. ! I WON'T EVER RETURN TO THAT PLACE. I prefer to order through the APP and have it arrive by mail

Atmosphere: 1

Food: 2

Service: 1

Every time I go to this boutique to buy my coffees I do it with great pleasure because I always want to vary and see what promotions they have, and every time I go because it has not happened to me once but every time I have problems with the The staff refuses to give me promotions, they don't serve you well and especially today they put me on a list because they could no longer serve me in line, they passed me a person in front of me without respecting the order of arrival, they didn't have a coffee menu and They ignored you as if you didn't exist
For me it is the worst place and experience I cannot rate good service when they have never been attentive or considerate
A company like this should provide better training and treatment to the public since the people who go there and I speak only for myself are going to consume.

Atmosphere: 1

Food: 3

Service: 1

Busy day

Atmosphere: 5

Food: 5

Service: 5

Very friendly when it comes to serving customers...

Atmosphere: 5

Service: 5

This place has a unique aroma of fresh coffee that makes you feel at home. It’s always been a pleasure to buy our coffee in this place. We recommend Costa Rica Coffee and Scuro doble expresso both are amazing ?.

Atmosphere: 5

Food: 5

Service: 5

Worst service. I have never felt that bad in a store where im trying to buy stuff. I was trying to buy new flavors. The guy in the store couldn’t care less literally he was doing his best to get rid of me. Every single question was answered with monosyllabic words and bad attitude. I think she was the manager same history dis not even look up from the paper she had in the hands.

Atmosphere: 1

Food: 5

Service: 1

As always delicious!

Very friendly staff and the coffe always amazing!!!!!

Atmosphere: 5

Food: 5

Service: 5

The sales system is terrible, you cannot buy, in my life I have seen so many questions to be able to order, I do not recommend buying those machines, it is a headache to buy

Wow such a long wait to just buy the pods!!

Eric was wonderful and super knowledgeable!