Very bad experience, the employees, the managers are not helpful, my husband placed an order, they charged it, it took about an hour to call, they did not say that the delivery came out, which was a lie, it took 20 more minutes and they had not placed the order and they still charged us from the manager there. Not even the employees serve the service, the pizza is not served either, it's a lie that Papa Jons' company does not take the time to review the negative comments on their page, there are quite a few. I give it one star because it is obligatory, for me, I didn't leave anything .
Atmosphere: 1
Food: 1
Service: 1
Damián Lantigua
That place is disgusting… I ordered a pizza and I couldn't eat it because it was so bad. The workers with a tremendous lack of hygiene, everything dirty. They handled food without gloves and without washing their hands. Totally disgusting!
Atmosphere: 1
Food: 1
Service: 1
Carlos Ramos
If I could give it any stars I would. The person who owns this place is extremely rude, I don't know how Papa John's gives the license to anyone. With this type of people the company is damaged. I will never return to this place.
Service: 1
Alejandra Bonilla
I placed an order over the phone, the man answered "you received the order" and he threw the phone at me.... when my husband arrived for the order they hadn't even taken it. What bad service.
Service: 1
hector osmel rodriguez perez
The pizza is not uglier because it is not bigger, more crusty than anything
Atmosphere: 3
Food: 2
Service: 4
Meylin Betancourt
Terrible service, they say the pizza would arrive at 7:50 maximum 8:02, it is exactly 8:20 and I'm still waiting......they are still preparing it...
Limpiador Mas
Probably the worst customer service I’ve ever received. Charged me for an order that was not processed in over an hour. When I asked for the refund they told me it would take over 5 days to get it. All of it with the worst possible
Atmosphere: 1
Service: 1
Jazmin Ruiz Rodríguez
Exactly today at 8:20 I place my order after waiting 25 minutes for the service which I canceled because it really wasn't what I ordered, I felt cheated my husband ordered a pizza with pepperoni and what was my surprise reheated pizza, not the I will visit more and would not recommend it to anyone because it is misleading
HUGO ARIAS VILCAPOMA
It's just deliberate but they are delicious and well seasoned...
Food: 5
Service: 5
Ricardo Armentero
2 hours for a delivery every single time. Never fails. Best pick up…
Thieves and worst customer service. You should be allowed to leave zero stars.
Lorenzo Padron
We ordered a Shaq XL pepperoni pizza on the app. The app said it would take an hour. It stayed on preparing for over an hour. I drove to the store and there was a line of people that were waiting for their pizzas for over an hour. I spoke to the person at front and asked about my order for 1 pizza and he said they were busy and would be at least another hour. I asked for the manager and he went to computer and he said to give him 5 minutes. The phones were ringing off the nook and they were not answering. I finally got my pizza but not even a sorry.
Atmosphere: 3
Food: 4
Service: 2
Priscilla J
TERRIBLE PIZZA! My pizza came way undercooked, that the cheese was white & clumpy. Garlic breads were also poorly done, very thin, long & also white. Called the store, asked for the manager explained to him the situation & he asked that I bring it to the store. Terrible customer service, I do NOT RECOMMEND this location. Will Definitely Not be ordering from here Again!
Food: 1
Service: 1
Yamilet Rancel
DO NOT ORDER FROM HERE, Placed an order of 10 pizzas 3 days in advance of Halloween to be delivered at 7 Pm for a halloween kids gathering at my house. Pizzas never got delivered, mind you this was paid in advance, tried calling at 7:30 pm when i saw pizza wasn't' there yet, after waiting almost an hour on hold was told that pizza was getting made at that time, sounded more like they never even looked at my order, and would be delivered within an hour, 9 pm came and my delivery never made it, not one phone call, not an apology. sorry we can't make your order nothing, made it seem like they were going to fulfill my order. tried calling again they never picked up, had to rush to Mcdonalds and spend more money on chicken nuggets and burgers because i had a bunch of hungry kids. The level of disrespect and unprofessionalism in this store is staggering. please save yourself the headache and stay away from this store. As for me i will never use papajohns again.
Atmosphere: 1
Food: 1
Service: 1
Annie LaVa
Do yourself a favor...Drive the extra 5 minutes to the Papa Johns on Miller and 147!! The service sucks, never get the order right and give you attitude for making them "work" to fix it.
Very bad experience, the employees, the managers are not helpful, my husband placed an order, they charged it, it took about an hour to call, they did not say that the delivery came out, which was a lie, it took 20 more minutes and they had not placed the order and they still charged us from the manager there. Not even the employees serve the service, the pizza is not served either, it's a lie that Papa Jons' company does not take the time to review the negative comments on their page, there are quite a few. I give it one star because it is obligatory, for me, I didn't leave anything .
Atmosphere: 1
Food: 1
Service: 1
That place is disgusting… I ordered a pizza and I couldn't eat it because it was so bad. The workers with a tremendous lack of hygiene, everything dirty. They handled food without gloves and without washing their hands. Totally disgusting!
Atmosphere: 1
Food: 1
Service: 1
If I could give it any stars I would. The person who owns this place is extremely rude, I don't know how Papa John's gives the license to anyone. With this type of people the company is damaged. I will never return to this place.
Service: 1
I placed an order over the phone, the man answered "you received the order" and he threw the phone at me.... when my husband arrived for the order they hadn't even taken it. What bad service.
Service: 1
The pizza is not uglier because it is not bigger, more crusty than anything
Atmosphere: 3
Food: 2
Service: 4
Terrible service, they say the pizza would arrive at 7:50 maximum 8:02, it is exactly 8:20 and I'm still waiting......they are still preparing it...
Probably the worst customer service I’ve ever received. Charged me for an order that was not processed in over an hour. When I asked for the refund they told me it would take over 5 days to get it. All of it with the worst possible
Atmosphere: 1
Service: 1
Exactly today at 8:20 I place my order after waiting 25 minutes for the service which I canceled because it really wasn't what I ordered, I felt cheated my husband ordered a pizza with pepperoni and what was my surprise reheated pizza, not the I will visit more and would not recommend it to anyone because it is misleading
It's just deliberate but they are delicious and well seasoned...
Food: 5
Service: 5
2 hours for a delivery every single time. Never fails. Best pick up…
Food: 3
Restaurantji Recommends
Thieves and worst customer service. You should be allowed to leave zero stars.
We ordered a Shaq XL pepperoni pizza on the app. The app said it would take an hour. It stayed on preparing for over an hour. I drove to the store and there was a line of people that were waiting for their pizzas for over an hour. I spoke to the person at front and asked about my order for 1 pizza and he said they were busy and would be at least another hour. I asked for the manager and he went to computer and he said to give him 5 minutes. The phones were ringing off the nook and they were not answering. I finally got my pizza but not even a sorry.
Atmosphere: 3
Food: 4
Service: 2
TERRIBLE PIZZA! My pizza came way undercooked, that the cheese was white & clumpy. Garlic breads were also poorly done, very thin, long & also white. Called the store, asked for the manager explained to him the situation & he asked that I bring it to the store. Terrible customer service, I do NOT RECOMMEND this location. Will Definitely Not be ordering from here Again!
Food: 1
Service: 1
DO NOT ORDER FROM HERE, Placed an order of 10 pizzas 3 days in advance of Halloween to be delivered at 7 Pm for a halloween kids gathering at my house. Pizzas never got delivered, mind you this was paid in advance, tried calling at 7:30 pm when i saw pizza wasn't' there yet, after waiting almost an hour on hold was told that pizza was getting made at that time, sounded more like they never even looked at my order, and would be delivered within an hour, 9 pm came and my delivery never made it, not one phone call, not an apology. sorry we can't make your order nothing, made it seem like they were going to fulfill my order. tried calling again they never picked up, had to rush to Mcdonalds and spend more money on chicken nuggets and burgers because i had a bunch of hungry kids. The level of disrespect and unprofessionalism in this store is staggering. please save yourself the headache and stay away from this store. As for me i will never use papajohns again.
Atmosphere: 1
Food: 1
Service: 1
Do yourself a favor...Drive the extra 5 minutes to the Papa Johns on Miller and 147!! The service sucks, never get the order right and give you attitude for making them "work" to fix it.
Food: 3
Service: 1