Staff is great. Restaurant overall looks very clean as well as the restrooms. The food however lacks taste as it’s all bland. Where’s the citrus marinated chicken I grew up with what about those seasoned black beans where did they go?! The rice is a ball of sticky rice the yellow rice as well it’s as if they added no salt or a bit of oil to cook the rice. I was so disappointed pollo tropical is not what it used to be. I hope they get seasonings back on to season and marinate the food. It all tasted like water. It wasn’t good pollo tropical please please do the customers right once again by cooking good food. Also, survey code is incorrect so I couldn’t let you guys know privately of what occurred.
Atmosphere: 3
Food: 1
Service: 5
Plant Auntie
After a long day at work I decided to stop at Pollo to get a simple vegetarian TropiChop bowl. They didn't have all the toppings I requested. So I settled for two toppings. They took it upon themselves to add bell peppers (which I am allergic to) and onions. As soon as I opened the plate I knew everything was wrong. Almost $12 in the wastebin as I was unable to eat it.
Atmosphere: 1
Food: 1
Service: 1
Ray Garcz
I don't shop at pollo tropical .I went for a lunch and the drive thru lady looked annoyed at my questions about the meal and got bothered when I asked for forks knives and sauces. Service is terrible here
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Platter with White Rice and a Roll, Tropi Shop, Black Beans
Maria Pileggi
An excellent restaurant! Good food and good customer service
Atmosphere: 5
Food: 5
Service: 5
Jesper Nielsen
Great chickenGood service
Atmosphere: 4
Food: 5
Service: 4
Ricardo Aguante
I eat at this place at least twice a week and 9/10 they dont give you what you order and their CS is bad… I still go there because is the closest place to my job but dont recommend it.
Atmosphere: 1
Food: 2
Service: 1
Bryce Mitchell
Hit or miss with this location. The problem that is clear is the young people working who dont want to be there. Their attitude and the way the food is prepared shows sometimes. Still better than most fast food places.
Atmosphere: 1
Food: 3
Service: 1
Jose Vasquez
All the workers here are excellent, well covered, they wear gloves, especially the lady named Aracelis receives your money and changes her gloves to serve and she is not theFirst time always, God bless all the good workers of this country with good health.
Diana Pileggi
He is always alone, the time I went the staff started arguing and treating each other badly. It's ugly that while waiting you have to listen to your organization and communication problems. The rest is
Atmosphere: 2
Food: 5
Service: 3
Jack Isom
Awesome food if you travel to Florida you gotta try Pollo Tropical!!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Platter with Brown Rice Beans and a Roll, Tropichop Small, 1 4 Chicken Platter with Rice &Beans, Cuban Sandwich, Fried Yuca, Chicken Soup, Black Beans
Got there at 10:45 and they supposedly close at 11:00pm. But they didn't answer at the drive up, and when I went up to the window they told me they were closed.. incredible. Had driver 20 min in a rush to make it in time and got let down.
Alcohol
Decent store . Staff is friendly. Don’t miss the garlic
Atmosphere: 4
Food: 5
Service: 4
Michael Bly
Inconsistent. One day they're amazing and some days they're okay.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Black Beans
Marilyn M.
They run out of chicken, at the drive thru they weren't prepared for taking Payment the register was not ready and this is at 5pm, had to wait for the cashier to get register ready then the tropichop had a scoop of beans had to ask for more. They need to up their game and do better by their customers. I love Pollo tropical but this one has pretty bad service
Nancy Niemes
Today, I was not feeling well and decided to have a chicken soup from Pollo Tropical store # 10056 in Miramar. I am very disappointed, because I found no chicken, not even one piece, in my soup. The soup should be called "vegetable soup", and not chicken soup. Prior to go to Pollo Tropical I checked their menu online, and I saw a delicious chicken soup with a chunk of chicken. I classified this as false advertisement. I won't order chicken or any soup from Pollo Tropical. I normally don't write bad reviews, but they deserve this bad review.
Staff is great. Restaurant overall looks very clean as well as the restrooms. The food however lacks taste as it’s all bland. Where’s the citrus marinated chicken I grew up with what about those seasoned black beans where did they go?! The rice is a ball of sticky rice the yellow rice as well it’s as if they added no salt or a bit of oil to cook the rice. I was so disappointed pollo tropical is not what it used to be. I hope they get seasonings back on to season and marinate the food. It all tasted like water. It wasn’t good pollo tropical please please do the customers right once again by cooking good food. Also, survey code is incorrect so I couldn’t let you guys know privately of what occurred.
Atmosphere: 3
Food: 1
Service: 5
After a long day at work I decided to stop at Pollo to get a simple vegetarian TropiChop bowl. They didn't have all the toppings I requested. So I settled for two toppings. They took it upon themselves to add bell peppers (which I am allergic to) and onions. As soon as I opened the plate I knew everything was wrong. Almost $12 in the wastebin as I was unable to eat it.
Atmosphere: 1
Food: 1
Service: 1
I don't shop at pollo tropical .I went for a lunch and the drive thru lady looked annoyed at my questions about the meal and got bothered when I asked for forks knives and sauces. Service is terrible here
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Platter with White Rice and a Roll, Tropi Shop, Black Beans
An excellent restaurant! Good food and good customer service
Atmosphere: 5
Food: 5
Service: 5
Great chickenGood service
Atmosphere: 4
Food: 5
Service: 4
I eat at this place at least twice a week and 9/10 they dont give you what you order and their CS is bad… I still go there because is the closest place to my job but dont recommend it.
Atmosphere: 1
Food: 2
Service: 1
Hit or miss with this location. The problem that is clear is the young people working who dont want to be there. Their attitude and the way the food is prepared shows sometimes. Still better than most fast food places.
Atmosphere: 1
Food: 3
Service: 1
All the workers here are excellent, well covered, they wear gloves, especially the lady named Aracelis receives your money and changes her gloves to serve and she is not theFirst time always, God bless all the good workers of this country with good health.
He is always alone, the time I went the staff started arguing and treating each other badly. It's ugly that while waiting you have to listen to your organization and communication problems. The rest is
Atmosphere: 2
Food: 5
Service: 3
Awesome food if you travel to Florida you gotta try Pollo Tropical!!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Platter with Brown Rice Beans and a Roll, Tropichop Small, 1 4 Chicken Platter with Rice &Beans, Cuban Sandwich, Fried Yuca, Chicken Soup, Black Beans
Restaurantji Recommends
Got there at 10:45 and they supposedly close at 11:00pm. But they didn't answer at the drive up, and when I went up to the window they told me they were closed.. incredible. Had driver 20 min in a rush to make it in time and got let down.
Decent store . Staff is friendly. Don’t miss the garlic
Atmosphere: 4
Food: 5
Service: 4
Inconsistent. One day they're amazing and some days they're okay.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Black Beans
They run out of chicken, at the drive thru they weren't prepared for taking Payment the register was not ready and this is at 5pm, had to wait for the cashier to get register ready then the tropichop had a scoop of beans had to ask for more. They need to up their game and do better by their customers. I love Pollo tropical but this one has pretty bad service
Today, I was not feeling well and decided to have a chicken soup from Pollo Tropical store # 10056 in Miramar. I am very disappointed, because I found no chicken, not even one piece, in my soup. The soup should be called "vegetable soup", and not chicken soup. Prior to go to Pollo Tropical I checked their menu online, and I saw a delicious chicken soup with a chunk of chicken. I classified this as false advertisement. I won't order chicken or any soup from Pollo Tropical. I normally don't write bad reviews, but they deserve this bad review.