The delivery driver was very rude and demanding a tip after taking over an hour to deliver my food.
Service: 1
King Mike
DO NOT ORDER from this location, good luck!By far the worst pizza ordering experience of my life!!!This Pizza Hut cannot not complete a pizza order!!Called this Pizza Hut near my house on 4.5.24 @ 11:30pm. Just wanted a pan pizza after work. The team member that answered name was Michael and he informed me that this location doesn’t deliver to my address 1.2 miles away from the store. So I called 5 more pizza huts within a 3 mile radius around my house. Most of those store managers informed me that this 163rd street Pizza Hut should deliver to my address and that they do not. So after approx. an hour trying to order a pizza I was directed back to this Pizza Hut around 12:15am. So I called back and spoke with Michael again. Explaining my situation. Not only was he rude and aggressive over the phone but he informed me the location normally starts to close down and the manager goes home around midnight, despite being listed as open for delivery until 1am. Michael then proceeded to tell me he has no one to deliver a pizza anyways and that the store was short staffed last night. Michael then took my number and I told him to have the manager contact me next day. Today 4.6.24 at 8:30pm, I’m calling back due to the fact that the manager didn’t call me today. Upon calling back I spoke with Michael again, again rude, and very unhelpful. He told me he was going to try to help me out and put me on hold for 30 minutes. After waiting the 30 minutes I called the store back. They have picked up the call and immediately hung up on me twice now avoiding my calls. I’m trying to order a pizza for after work tonight when I get out at 11pm and I’ve never experienced such terrible pizza order experience in my life and I order pizza twice a week because I love pizza.This Pizza Hut not only needs a new shift manager to replace Michael but probably a new store manager too because after two days of calling roughly an hour each day I still haven’t been able to order food.I gave up and Pizza Hut has lost my business forever in lieu of the two days of inconvenience and failure to complete an order.
R. Gravemeier
The pizza tasted good. Unfortunately you can't eat on site, there are only a few chairs to wait for your food and then take it away. The prices are different than in Germany. 2 normal, 2 medium pizzas and 3xsoft drinks $98.
Atmosphere: 3
Food: 4
Service: 4
Mont Gray
Maybe you need to SUPERVISE this branch !!
Atmosphere: 2
Food: 2
Service: 2
Sherylyn W.
1930 NE 163rd St, NMB, FL - Just as with our prior orders, today's was on point and we enjoyed the excellent Customer Service of the employees inside.I didn't get the two (2) workers names, a young woman (working the register/front area) and older gentleman (making the food), but they were at work Tuesday around 3:14 PM when the order was placed. When it was my turn to be served, before I even got to the register, the young woman made eye contact with me, smiled, and said my name, as if asking a question. I smiled back, replying: "Yes. It's me!" Now I would usually oreder two or three extra marinara sauces before leaving the store, and after saying: "I'd like to order two marinara sauces," the young woman gave them to me for free. I said, with raised eyebrows and a smile, "Okay. Thank you!" I was glad I was able to leave a tip this time, because the customer service deserved it.The older gentleman showed me that 'chivalry truly isn't dead'! I didn't recognize an order that was given me, so I stopped by the door to make sure I had the right order. The older gentleman walked over to me and said: "That door is tricky sometimes. You have to open it with your back, and then go out." I told him what I was doing, and he said: "Oh. It's all there darling. Everything is correct for the order."The Excellent Customer Service from both of these workers demonstrated, to me, their Professional Characters and Ethics, ready to please and leave their customers happy and satisfied!! And they sure did an Excellent job with the order, the tasty food, and with me!! Thank you for hiring these two (2) workers!Parking: Pizza Hut is located on the right-hand corner of NE 19th Ct (if you're facing North/163rd St). There's free street parking next to Pizza hut, and on the other side of NE 19th Ct, next to Burger King.There's a free parking lot that's shared with other businesses in the shopping plaza. Depending on the time of day, the spaces directly in front of Pizza Hut may be taken, but I've never seen the lot completely filled, even if I had to walk a short distance from my vehicle.Kid-friendliness: The decor of the restaurant doesn't cater to kids specifically, but the menu items are what all kids love: PIZZA!! Therefore, I believe it's kid-friendly!Wheelchair accessibility: There's a sidewalk that's wheelchair accessible on NE 19th Ct, and in the parking lot by the two (2) Disabled Parking spaces. Pizza Hut has two doors, the entrance flooring is flat and there should be enough space inside to steer a wheelchair.
Don't order past 1130pm even though they close at 12. You will 1000% get canceled on even after payment is processed.
Service: 1
Starlica Reiné
Giving this location a 3.8 rating. I particularly like to visit a location twice to write a rating. This is my second time visiting this location in a short time span. As a matter of fact, I haven't visited any Pizza Hut in years. The first visit was pretty good. Quick and accurate. We enjoyed the pizza.However, the second time was a bit questionable, both food and service. We ordered a large pepperoni pizza with half pepperoni. The way they pizza looked was, as if it were two halves placed together. It just looked questionable and not seen anything like it. Called and returned it or a fresh pizza, which they obliged. Management and staff were unfriendly, and they saw nothing wrong. (Pictured is literally what I saw when I opened the box after I arrived home). That's a no for me.I am all about consistency of service, cleanliness, and food. This restaurant has proved that it is not a location I'd visit again. Staff were not really friendly and manager included.Management, the consistency, and positive service are what keep your business open and happy returning customers. Thumbs down. ??
Atmosphere: 3
Food: 3
Service: 3
Lucho Pane
The pizza is delicious. I asked to go to the bathroom (the door was in the living room) but they told me it was only for employees.
Atmosphere: 2
Food: 4
Service: 1
Roman Gushchin
No good service, very dirty, customer one day give me 2 pizza + soda with tax paid 32$, next day coming customer Emily said price for same pizza + soda 55$. Guys what you doing ?
Atmosphere: 1
Food: 1
Service: 1
Lekeisha Johnson
I ASKED FOR MY PUZZA TO BE WELL WELL DONE! MY PIZZA TASTES LIKE ITS UNDER COOKED AND WHEN I CALLED THE STORE THEY SAID I CANT GET A REMAKE BECAUSE I ATE A SLICE! I ORDERED A PAN PIZZA AND THE BOTTOM OF MY PIZZA IS DAMN NEAR WHITE AND VERY SOFT! NOTHING ABOUT THIS PIZZA IS WELL WELL
the worse service ever, these are thieves, never delivered and never called me, never answered again, waited for an hour, never ordered from pizza hut sunny isles
Angel Alba
Ordered online,only took 8 minutes for my pizza to be ready
The delivery driver was very rude and demanding a tip after taking over an hour to deliver my food.
Service: 1
DO NOT ORDER from this location, good luck!By far the worst pizza ordering experience of my life!!!This Pizza Hut cannot not complete a pizza order!!Called this Pizza Hut near my house on 4.5.24 @ 11:30pm. Just wanted a pan pizza after work. The team member that answered name was Michael and he informed me that this location doesn’t deliver to my address 1.2 miles away from the store. So I called 5 more pizza huts within a 3 mile radius around my house. Most of those store managers informed me that this 163rd street Pizza Hut should deliver to my address and that they do not. So after approx. an hour trying to order a pizza I was directed back to this Pizza Hut around 12:15am. So I called back and spoke with Michael again. Explaining my situation. Not only was he rude and aggressive over the phone but he informed me the location normally starts to close down and the manager goes home around midnight, despite being listed as open for delivery until 1am. Michael then proceeded to tell me he has no one to deliver a pizza anyways and that the store was short staffed last night. Michael then took my number and I told him to have the manager contact me next day. Today 4.6.24 at 8:30pm, I’m calling back due to the fact that the manager didn’t call me today. Upon calling back I spoke with Michael again, again rude, and very unhelpful. He told me he was going to try to help me out and put me on hold for 30 minutes. After waiting the 30 minutes I called the store back. They have picked up the call and immediately hung up on me twice now avoiding my calls. I’m trying to order a pizza for after work tonight when I get out at 11pm and I’ve never experienced such terrible pizza order experience in my life and I order pizza twice a week because I love pizza.This Pizza Hut not only needs a new shift manager to replace Michael but probably a new store manager too because after two days of calling roughly an hour each day I still haven’t been able to order food.I gave up and Pizza Hut has lost my business forever in lieu of the two days of inconvenience and failure to complete an order.
The pizza tasted good. Unfortunately you can't eat on site, there are only a few chairs to wait for your food and then take it away. The prices are different than in Germany. 2 normal, 2 medium pizzas and 3xsoft drinks $98.
Atmosphere: 3
Food: 4
Service: 4
Maybe you need to SUPERVISE this branch !!
Atmosphere: 2
Food: 2
Service: 2
1930 NE 163rd St, NMB, FL - Just as with our prior orders, today's was on point and we enjoyed the excellent Customer Service of the employees inside.I didn't get the two (2) workers names, a young woman (working the register/front area) and older gentleman (making the food), but they were at work Tuesday around 3:14 PM when the order was placed. When it was my turn to be served, before I even got to the register, the young woman made eye contact with me, smiled, and said my name, as if asking a question. I smiled back, replying: "Yes. It's me!" Now I would usually oreder two or three extra marinara sauces before leaving the store, and after saying: "I'd like to order two marinara sauces," the young woman gave them to me for free. I said, with raised eyebrows and a smile, "Okay. Thank you!" I was glad I was able to leave a tip this time, because the customer service deserved it.The older gentleman showed me that 'chivalry truly isn't dead'! I didn't recognize an order that was given me, so I stopped by the door to make sure I had the right order. The older gentleman walked over to me and said: "That door is tricky sometimes. You have to open it with your back, and then go out." I told him what I was doing, and he said: "Oh. It's all there darling. Everything is correct for the order."The Excellent Customer Service from both of these workers demonstrated, to me, their Professional Characters and Ethics, ready to please and leave their customers happy and satisfied!! And they sure did an Excellent job with the order, the tasty food, and with me!! Thank you for hiring these two (2) workers!Parking: Pizza Hut is located on the right-hand corner of NE 19th Ct (if you're facing North/163rd St). There's free street parking next to Pizza hut, and on the other side of NE 19th Ct, next to Burger King.There's a free parking lot that's shared with other businesses in the shopping plaza. Depending on the time of day, the spaces directly in front of Pizza Hut may be taken, but I've never seen the lot completely filled, even if I had to walk a short distance from my vehicle.Kid-friendliness: The decor of the restaurant doesn't cater to kids specifically, but the menu items are what all kids love: PIZZA!! Therefore, I believe it's kid-friendly!Wheelchair accessibility: There's a sidewalk that's wheelchair accessible on NE 19th Ct, and in the parking lot by the two (2) Disabled Parking spaces. Pizza Hut has two doors, the entrance flooring is flat and there should be enough space inside to steer a wheelchair.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Marinara, Traditional Wings, Oven-Baked Chicken Alfredo Pasta, Pepperoni Lovers Pizza, Breadsticks, Oven-Baked Cheesy Alfredo Pasta, Cheese Sticks
Don't order past 1130pm even though they close at 12. You will 1000% get canceled on even after payment is processed.
Service: 1
Giving this location a 3.8 rating. I particularly like to visit a location twice to write a rating. This is my second time visiting this location in a short time span. As a matter of fact, I haven't visited any Pizza Hut in years. The first visit was pretty good. Quick and accurate. We enjoyed the pizza.However, the second time was a bit questionable, both food and service. We ordered a large pepperoni pizza with half pepperoni. The way they pizza looked was, as if it were two halves placed together. It just looked questionable and not seen anything like it. Called and returned it or a fresh pizza, which they obliged. Management and staff were unfriendly, and they saw nothing wrong. (Pictured is literally what I saw when I opened the box after I arrived home). That's a no for me.I am all about consistency of service, cleanliness, and food. This restaurant has proved that it is not a location I'd visit again. Staff were not really friendly and manager included.Management, the consistency, and positive service are what keep your business open and happy returning customers. Thumbs down. ??
Atmosphere: 3
Food: 3
Service: 3
The pizza is delicious. I asked to go to the bathroom (the door was in the living room) but they told me it was only for employees.
Atmosphere: 2
Food: 4
Service: 1
No good service, very dirty, customer one day give me 2 pizza + soda with tax paid 32$, next day coming customer Emily said price for same pizza + soda 55$. Guys what you doing ?
Atmosphere: 1
Food: 1
Service: 1
I ASKED FOR MY PUZZA TO BE WELL WELL DONE! MY PIZZA TASTES LIKE ITS UNDER COOKED AND WHEN I CALLED THE STORE THEY SAID I CANT GET A REMAKE BECAUSE I ATE A SLICE! I ORDERED A PAN PIZZA AND THE BOTTOM OF MY PIZZA IS DAMN NEAR WHITE AND VERY SOFT! NOTHING ABOUT THIS PIZZA IS WELL WELL
Food: 1
Service: 1
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No way Jose !!
Atmosphere: 1
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the worse service ever, these are thieves, never delivered and never called me, never answered again, waited for an hour, never ordered from pizza hut sunny isles
Ordered online,only took 8 minutes for my pizza to be ready
Good restaurant. I love the pizza