Excellent quality of food and super incredible service with Carmen and Kristen ❤️ 100% recommended come and feel at home at arepas el cacao✨
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arepa de
Eybell Isambert
The two girls who were working on April 26 at around 8pm were not friendly at all. First, we asked for guava juice and they gave us soursop juice and we politely told them that wasn't it and the girl rolled her eyes at us and the juice she gave us wasn't even well blended. Second, I went to ask them for more things to take away and the other one didn't even see my face. I think they were in a bad mood or someone had treated them badly. They should not have to pay for other problems they have with customers. Except being Venezuelans, we are characterized by our kindness and good service... that's not what Arepas el Cacao is like!
Nany Ardila
The food is good. But the service is terrible. Especially the one at night. They need new people NOW! The girls at the register need a class in customer service. They don't want to be there and they let you know. You say hello and they don't even respond.I only come back because my boyfriend loves the food, but they always make him feel uncomfortable because he doesn't speak Spanish ?.
Atmosphere: 3
Food: 4
Service: 1
Jhonny Candanga
Service only 3 stars because they never answer the phone to take a food order.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Cachapas
darwin pereira
The glasses cashier is too bad, he doesn't know how to take orders.
Atmosphere: 3
Food: 5
Service: 1
Alexa Lee
Pregnant and craving tequeños, drove 20 minutes here to just be ignored by the crew for 10 minutes while no one else was in line. Just me. Not even a hello I’ll be right with you. Just looks and laughs and paying attention to everything other than me. Left after waiting for nothing.
Kamilia Ait belkacem
Frozen everything and no taste
Atmosphere: 3
Food: 1
Service: 3
Henry Chirinos
The service is terrible, I don't understand why in most Venezuelan restaurants it seems that people go to order and don't buy, We ordered the soup and they gave us a pot broth with potatoes and 50g of meat, See you never
Atmosphere: 3
Food: 1
Service: 1
Oscar
Bad food, bad quantity and price not in accordance with the above.
Atmosphere: 1
Food: 1
Service: 1
Andres Torres
I was honestly very disappointed here. Spent about $50 for below average tasting arepas. The corn flour the arepas are made out of are thin and not the softest, it’s very bland in taste… you can tell they add no salt or butter to them. Wouldn’t surprise me if they come frozen. Place was very dirty btw and bathroom smelt like a sewer. If you’re visiting Orlando for great arepas go to Bocas gril in doctor Philips and or the food trucks over by old town instead of this place trust me!
Yesterday the ladies on the night shift treated me very badly. The service was terrible, the ladies were very obnoxious and they gave me my order wrong several times and the ladies got angry. The tables were dirty I had to clean them myself. There was no coke and salsa, they said they would bring more and they never did.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Arepa Con Queso Blanco
Ronald Medina
The service on the night shift was terrible, bad service, dirty tables, the arepas, the opposite of what I ordered, the place was recommended to me but I won't go again because of the bad service.
Atmosphere: 2
Food: 1
Service: 1
marilena pontiles
Terrible attention from the afternoon-night shift, I went yesterday twice a day, the morning shift was super good, but the attention from the other shift was unpleasant, I recommended it to all the friends who were with us, there were 4 families and It was a disaster, there were 3 girls, one ruder than the other, they got angry because they prepared the order badly and they didn't want to admit it, we had to show the invoice and they still prepared things badly again, they got upset because the 4 families ordered separately and according to the cashier we should have all asked for the same account WE WILL NOT GO AGAIN!!!
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Arepa de
Nelson U
The service of the girls at night is very bad, they serve rudely and prepare the orders very poorly. I asked for a cachaba cocoa and I told her without a salad and she gave it to me with a salad and the receipt said it very clearly, then she changed it to me but she gave it to her. He delivered it half an hour later and he also gave it to me without cheese and I asked for it with extra cheese and the receipt said it very clearly and at all times since he served us he was with a bad face, terrible attention.
Excellent quality of food and super incredible service with Carmen and Kristen ❤️ 100% recommended come and feel at home at arepas el cacao✨
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arepa de
The two girls who were working on April 26 at around 8pm were not friendly at all. First, we asked for guava juice and they gave us soursop juice and we politely told them that wasn't it and the girl rolled her eyes at us and the juice she gave us wasn't even well blended. Second, I went to ask them for more things to take away and the other one didn't even see my face. I think they were in a bad mood or someone had treated them badly. They should not have to pay for other problems they have with customers. Except being Venezuelans, we are characterized by our kindness and good service... that's not what Arepas el Cacao is like!
The food is good. But the service is terrible. Especially the one at night. They need new people NOW! The girls at the register need a class in customer service. They don't want to be there and they let you know. You say hello and they don't even respond.I only come back because my boyfriend loves the food, but they always make him feel uncomfortable because he doesn't speak Spanish ?.
Atmosphere: 3
Food: 4
Service: 1
Service only 3 stars because they never answer the phone to take a food order.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Cachapas
The glasses cashier is too bad, he doesn't know how to take orders.
Atmosphere: 3
Food: 5
Service: 1
Pregnant and craving tequeños, drove 20 minutes here to just be ignored by the crew for 10 minutes while no one else was in line. Just me. Not even a hello I’ll be right with you. Just looks and laughs and paying attention to everything other than me. Left after waiting for nothing.
Frozen everything and no taste
Atmosphere: 3
Food: 1
Service: 3
The service is terrible, I don't understand why in most Venezuelan restaurants it seems that people go to order and don't buy, We ordered the soup and they gave us a pot broth with potatoes and 50g of meat, See you never
Atmosphere: 3
Food: 1
Service: 1
Bad food, bad quantity and price not in accordance with the above.
Atmosphere: 1
Food: 1
Service: 1
I was honestly very disappointed here. Spent about $50 for below average tasting arepas. The corn flour the arepas are made out of are thin and not the softest, it’s very bland in taste… you can tell they add no salt or butter to them. Wouldn’t surprise me if they come frozen. Place was very dirty btw and bathroom smelt like a sewer. If you’re visiting Orlando for great arepas go to Bocas gril in doctor Philips and or the food trucks over by old town instead of this place trust me!
Atmosphere: 1
Food: 2
Service: 3
Restaurantji Recommends
The excellent pavilion empanadas and the pavilion
Atmosphere: 5
Food: 4
Service: 4
Yesterday the ladies on the night shift treated me very badly. The service was terrible, the ladies were very obnoxious and they gave me my order wrong several times and the ladies got angry. The tables were dirty I had to clean them myself. There was no coke and salsa, they said they would bring more and they never did.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Arepa Con Queso Blanco
The service on the night shift was terrible, bad service, dirty tables, the arepas, the opposite of what I ordered, the place was recommended to me but I won't go again because of the bad service.
Atmosphere: 2
Food: 1
Service: 1
Terrible attention from the afternoon-night shift, I went yesterday twice a day, the morning shift was super good, but the attention from the other shift was unpleasant, I recommended it to all the friends who were with us, there were 4 families and It was a disaster, there were 3 girls, one ruder than the other, they got angry because they prepared the order badly and they didn't want to admit it, we had to show the invoice and they still prepared things badly again, they got upset because the 4 families ordered separately and according to the cashier we should have all asked for the same account WE WILL NOT GO AGAIN!!!
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Arepa de
The service of the girls at night is very bad, they serve rudely and prepare the orders very poorly. I asked for a cachaba cocoa and I told her without a salad and she gave it to me with a salad and the receipt said it very clearly, then she changed it to me but she gave it to her. He delivered it half an hour later and he also gave it to me without cheese and I asked for it with extra cheese and the receipt said it very clearly and at all times since he served us he was with a bad face, terrible attention.