We have made it a point to come here during both our recent visits to Universal. While the restaurants at City Walk are fine, it is nice to have at least one high quality meal while on vacation. Prices are just like fine dining at home. You will spend a bit, but the meal is very good. This time we had the Pappardelle Funghi, Tagliatelle Prosciutto, and the Filet. Portions are big enough that starters are only needed if really hungry. All meals were enjoyed. The martinis were good, but $18 a pop. Just be aware that if staying at a hotel on the other end of the lagoon, you will need 30-40 minutes to reach the restaurant.
Mary Kathryn Hankewycz
We truly enjoyed our night out at this restaurant. Our waiter, David, was great! He knew the menu so well, and gave us incredible recommendations. We were celebrating a birthday during our visit, and he made us feel so treated! His service was exceptional, and he was so kind and enthusiastic! We never felt rushed during our meal, instead we really felt like we were welcomed by him and able to enjoy our vacation. A much needed feeling!Our only critique would be for the restaurant decor to be “revamped”. We love Italian culture, but felt the decor was a bit dated.But we looked past this, as the food and service were wonderful! Highly recommend!
Atmosphere: 4
Food: 5
Service: 5
TracyL
Our server was excellent. We dine here every stay. The food is above average. Yet we always seem to get a table in the path of the kitchen. One food runner almost hit us with the tray.
Blanche
The restaurant is beautiful and looks very authentic Italian. Our server John was engaging and professional. The food was average-to-fair. My bolognese had little flavor and was heavy. My son's crab cake was all cake and not very good-tasting. Price point was extremely high, even for theme-park-restaurant!
Sabrina Mojica
I was taken here for my anniversary. Our waiter Tony was perfect and gave great recommendations for us on the menu. For appetizers we had the Bruschetta. I would highly recommend to get it so amazing! For drinks I had a pomegranate martini & and old fashion. I would recommend this to anyone wanting to celebrate intimate or an event. Atmosphere was perfect for us and i’m sure would be for anyone.Dessert we had a flan that was brought to us for the celebration.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pasta Dish, Cream Sauce, Bruschetta, Flan
CarleeP
BICE is a must visit on every trip. The food is consistently fantastic. The pacing of courses is appropriate and servers are attentive without being intrusive. I went as a party of one and they were very accommodating and have me a choice of where to sit.
CambiaW
We had a very inattentive and forgetful server. The chicken dishes were beyond dry. Almost inedible. Linguini and clam sauce tasted so salty it had to be sent back for a different dish. Spaghetti bolognese was excellent. Pasta was wonderful.
Robert “Bobby” Robillard
Just another wanna be high-end restaurant, filled with ego instead of quality food. You want to spend $200 to be dissatisfied be my guest, but I won't be theirs again anytime soon !
Atmosphere: 1
Food: 1
Service: 2
beef meef
Amazing everything!
Atmosphere: 5
Food: 5
Service: 5
SamanthaH
Our waiter, Ryan, was amazing! He made suggestions, kept us entertained, and ensured we had a wonderful experience. The food was delicious and I highly recommend Bice to anyone looking for a night of fine dining and authentic cuisine.
Great menu, wine list and service! We enjoyed the Calamari, the Lobster Risotto was amazing, and the Lasagna is definitely a must have. Yes, and the carry one of our favorite wines from Montepulciano, “ Lucente” ?
Michelle Zabaruk
Tony was great and attentive! The food was delicious and the restaurant is located in a beautiful hotel. Highly recommend!!
Atmosphere: 5
Food: 5
Service: 5
Jean Mercado
Amazing restaurant especially with the our server Jorge! He was very nice and helpful with all our question and recommendations!
Atmosphere: 5
Food: 5
Service: 5
Edgar & Parts4YourAutoDotCom
Excellent!
Atmosphere: 5
Food: 5
Service: 5
Lorenzo Lamorena
Edit: attached is a photo of my response to GM, since I over exceeded characters to express myself.*****I had my first experience at this restaurant Sunday, February 18th. I was taking my girlfriend for valentines day dinner since I work 6 days a week and was unable to take her on the 14th. I had made reservations at 8:15pm. We were seated promptly with no delay. This is were things started to go downhill. There was a "manager" by the name of Francesco (for only 1 night since the head manager, Emilio was off) who had a terrible attitude, a terrible way of talking to people and overall a disrespectful personality. I had asked him a question about what wine would pair well with the osso buco. His response was to get the bottle of wine (barolo), which was $120. Now, it wasn't about the money, it was more so the question I asked that did not get answered(which was what wine pairs well with the cuisine). Seemed like he just wanted me to order 1 of the highest priced bottles instead of recommending a wine that will pair with my food. Instead I was insulted because when I asked for a glass of his recommendation he said that, that particular wine is only sold by the bottle. To which he then said i can get a differenct since i couldnt afford the bottle. Not only was I disrespected in front of my fiancé, but he also did not recommend me a different option from the question I had asked earlier. The night continued to be a nightmare because when I ordered my food the risotto was undercooked. He offered to make another risotto, but by this time it was already 9:55pm. Earlier In the night he refused to let me hold a menu because at 9:30pm kitchen was closed and I could not order any more food since they would be cleaning the kitchen. Now how would they open the kitchen up at 9:55 to remake the dish? I told him no thank you, because it was getting late. When I asked for the check. Francesco completely avoided our table, had other servers box our food and clean our table. After about 10 minutes of avoiding us he finally bring a check where he only took off $10. Keep in mind the osso buco is $60. He tried to say he did us a "favor". That was unacceptable. You expect me to pay $50 for a dish that only came with the meat? It's not my fault the food was not cooked. He then continued to tell me that he was the manager while standing over me and yelling in my face. I had asked him nicely to back up because quite frankly I'm much larger and younger then him and you don't come up to someone and talk to them like that. sir if it was anybody else that you talk to like that, you'd find yourself on the wrong end of the board. all in all the food is delicious but Francesco is a terrible service representative. He will embarrass in front of your lady. Blame you for not liking how the food is (since they cook it correctly) - undercooked, crunchy risotto. God forbid you try to reason with him he will yell at you and call security because he can't man up and take accountability for a mistake on their end. I hope you do not experience what I did tonight, but make sure if you decide to go here avoid Francesco at all cost. All in all the food was delicious, I understand mistakes happen. But yoy don't blame the customer because it wasn't cooked to my liking (that's what he said).. hope you have a better experience then I did.
We have made it a point to come here during both our recent visits to Universal. While the restaurants at City Walk are fine, it is nice to have at least one high quality meal while on vacation. Prices are just like fine dining at home. You will spend a bit, but the meal is very good. This time we had the Pappardelle Funghi, Tagliatelle Prosciutto, and the Filet. Portions are big enough that starters are only needed if really hungry. All meals were enjoyed. The martinis were good, but $18 a pop. Just be aware that if staying at a hotel on the other end of the lagoon, you will need 30-40 minutes to reach the restaurant.
We truly enjoyed our night out at this restaurant. Our waiter, David, was great! He knew the menu so well, and gave us incredible recommendations. We were celebrating a birthday during our visit, and he made us feel so treated! His service was exceptional, and he was so kind and enthusiastic! We never felt rushed during our meal, instead we really felt like we were welcomed by him and able to enjoy our vacation. A much needed feeling!Our only critique would be for the restaurant decor to be “revamped”. We love Italian culture, but felt the decor was a bit dated.But we looked past this, as the food and service were wonderful! Highly recommend!
Atmosphere: 4
Food: 5
Service: 5
Our server was excellent. We dine here every stay. The food is above average. Yet we always seem to get a table in the path of the kitchen. One food runner almost hit us with the tray.
The restaurant is beautiful and looks very authentic Italian. Our server John was engaging and professional. The food was average-to-fair. My bolognese had little flavor and was heavy. My son's crab cake was all cake and not very good-tasting. Price point was extremely high, even for theme-park-restaurant!
I was taken here for my anniversary. Our waiter Tony was perfect and gave great recommendations for us on the menu. For appetizers we had the Bruschetta. I would highly recommend to get it so amazing! For drinks I had a pomegranate martini & and old fashion. I would recommend this to anyone wanting to celebrate intimate or an event. Atmosphere was perfect for us and i’m sure would be for anyone.Dessert we had a flan that was brought to us for the celebration.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pasta Dish, Cream Sauce, Bruschetta, Flan
BICE is a must visit on every trip. The food is consistently fantastic. The pacing of courses is appropriate and servers are attentive without being intrusive. I went as a party of one and they were very accommodating and have me a choice of where to sit.
We had a very inattentive and forgetful server. The chicken dishes were beyond dry. Almost inedible. Linguini and clam sauce tasted so salty it had to be sent back for a different dish. Spaghetti bolognese was excellent. Pasta was wonderful.
Just another wanna be high-end restaurant, filled with ego instead of quality food. You want to spend $200 to be dissatisfied be my guest, but I won't be theirs again anytime soon !
Atmosphere: 1
Food: 1
Service: 2
Amazing everything!
Atmosphere: 5
Food: 5
Service: 5
Our waiter, Ryan, was amazing! He made suggestions, kept us entertained, and ensured we had a wonderful experience. The food was delicious and I highly recommend Bice to anyone looking for a night of fine dining and authentic cuisine.
Restaurantji Recommends
Great menu, wine list and service! We enjoyed the Calamari, the Lobster Risotto was amazing, and the Lasagna is definitely a must have. Yes, and the carry one of our favorite wines from Montepulciano, “ Lucente” ?
Tony was great and attentive! The food was delicious and the restaurant is located in a beautiful hotel. Highly recommend!!
Atmosphere: 5
Food: 5
Service: 5
Amazing restaurant especially with the our server Jorge! He was very nice and helpful with all our question and recommendations!
Atmosphere: 5
Food: 5
Service: 5
Excellent!
Atmosphere: 5
Food: 5
Service: 5
Edit: attached is a photo of my response to GM, since I over exceeded characters to express myself.*****I had my first experience at this restaurant Sunday, February 18th. I was taking my girlfriend for valentines day dinner since I work 6 days a week and was unable to take her on the 14th. I had made reservations at 8:15pm. We were seated promptly with no delay. This is were things started to go downhill. There was a "manager" by the name of Francesco (for only 1 night since the head manager, Emilio was off) who had a terrible attitude, a terrible way of talking to people and overall a disrespectful personality. I had asked him a question about what wine would pair well with the osso buco. His response was to get the bottle of wine (barolo), which was $120. Now, it wasn't about the money, it was more so the question I asked that did not get answered(which was what wine pairs well with the cuisine). Seemed like he just wanted me to order 1 of the highest priced bottles instead of recommending a wine that will pair with my food. Instead I was insulted because when I asked for a glass of his recommendation he said that, that particular wine is only sold by the bottle. To which he then said i can get a differenct since i couldnt afford the bottle. Not only was I disrespected in front of my fiancé, but he also did not recommend me a different option from the question I had asked earlier. The night continued to be a nightmare because when I ordered my food the risotto was undercooked. He offered to make another risotto, but by this time it was already 9:55pm. Earlier In the night he refused to let me hold a menu because at 9:30pm kitchen was closed and I could not order any more food since they would be cleaning the kitchen. Now how would they open the kitchen up at 9:55 to remake the dish? I told him no thank you, because it was getting late. When I asked for the check. Francesco completely avoided our table, had other servers box our food and clean our table. After about 10 minutes of avoiding us he finally bring a check where he only took off $10. Keep in mind the osso buco is $60. He tried to say he did us a "favor". That was unacceptable. You expect me to pay $50 for a dish that only came with the meat? It's not my fault the food was not cooked. He then continued to tell me that he was the manager while standing over me and yelling in my face. I had asked him nicely to back up because quite frankly I'm much larger and younger then him and you don't come up to someone and talk to them like that. sir if it was anybody else that you talk to like that, you'd find yourself on the wrong end of the board. all in all the food is delicious but Francesco is a terrible service representative. He will embarrass in front of your lady. Blame you for not liking how the food is (since they cook it correctly) - undercooked, crunchy risotto. God forbid you try to reason with him he will yell at you and call security because he can't man up and take accountability for a mistake on their end. I hope you do not experience what I did tonight, but make sure if you decide to go here avoid Francesco at all cost. All in all the food was delicious, I understand mistakes happen. But yoy don't blame the customer because it wasn't cooked to my liking (that's what he said).. hope you have a better experience then I did.
Atmosphere: 1
Food: 3
Service: 1