We had a below average experience at this place being our first time, the female employee didn't make our order correct and had poor customer service. If employees can't handle the stress of large crowds then find a better job then, on a positive note the manager fixed our order and let us pick a different flavor. I don't think we'll visit this place again :(
Recommended dishes: Mint Mint Chocolate
Paul Burn
Milkshakes from heaven. It took us 30mins to finish as they were so rich and thick. Staff were friendly and chatty
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cake Batterin Shake
Debbie S.
OMG one of the most delicious ice cream concoctions ever!! Very nice and helpful staff! Cake batter is the best flavor, which I got with brownie, Oreo, and PB cups. Heaven!!
Gustavo Paulino
Delicious ice cream. It works like this, you choose a flavor (e.g. chocolate, strawberry), a topping (e.g. oreo), and a topping (e.g. caramel, nutella) and the attendant assembles it right away. The sizes are like it (small), love it (medium) and gotta have it (large).You can choose the ones already assembled, like the Strawberry blonde (Strawberry ice cream with Graham cracker pie crust, strawberries, caramel and whipped cream) which is what I chose.If possible, look at the menu beforehand to make your decision, as service is quick at the location and there is no time to think too much because of the queues.
Atmosphere: 5
Food: 5
Service: 4
Colleen Bongiovanni
Was very busy, but the kids were nice and the ice cream was good!
Atmosphere: 5
Food: 5
Service: 5
Nadia Vasquez
Thank you Hayden for taking care of me and my family. I have a severe lactose and tolerant and he took the time to prepare a non dairy dessert for me ?
Atmosphere: 5
Food: 5
Service: 5
JEN W
This was our first time here. The ice cream was delicious. I loved the whole process of how they put it all together. The staff that day was so amazing. So friendly and very helpful with helping us pick what we wanted. The small conversation was great. We truly loved the whole experience. We can’t wait to go back. Thank you so much Jaiden, Kiki and Angel. Wish we could have tipped you aswell. I hope corporate changes that!
Atmosphere: 4
Food: 5
Service: 5
Brooke B
Jennah was extremely rude and had an attitude with me and my friend. Poor customer service.
Atmosphere: 1
Food: 3
Service: 1
Natalia Correa Benabou
I thought the attendant and the service were very bad!
Atmosphere: 5
Food: 3
Service: 1
Cinthya R.
Ve cream was great but We had a disappointing customer service experience on our first visit. Nicole's attitude at the Universal store was rude, and the lack of assistance, guidance, and education made us feel uncomfortable. It's unfortunate that employees who don't know how to handle customers can impact the company's image. We hope they take steps to improve this situation.
This was our first time at cold stone and definitely our last. The customer service is the absolute worst. We spent $45 there and every worker that we dealt with was so incredibly rude. No smile, they act as if you’re an inconvenience even when we had such a simple order. 4 out of 5 of us got the same flavor. When I asked for a receipt the cashier held it out with an angry look on her face as if it was too much to ask. My husband went in to ask for some lids and a bag and the girl he spoke to huffed as if it was such a huge undertaking. If you don’t like your job you should just quit. I worked in the restaurant industry for over 15 years and I believe that customer service is so important and should be valued. This was totally unacceptable behavior.
Atmosphere: 1
Food: 5
Service: 1
Brandon Peay
Caveat: the only reason the service didn't get a 1 or 2 star out of 5 was the lady who checked us out made us laugh, and we made her laugh.The person making the ice cream the night we were there was not very friendly. Kind of took away from the dessert a little bit.I gotnthe cheesecake fantasy and it was quite good. I loved the berries in the ice cream as well. Very good for the value.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Cheesecake Fantasy
Yoselin somoza
Very rude customer service rolled her eyes and gave us dirty looks even when eating our ice cream outside the
We had a below average experience at this place being our first time, the female employee didn't make our order correct and had poor customer service. If employees can't handle the stress of large crowds then find a better job then, on a positive note the manager fixed our order and let us pick a different flavor. I don't think we'll visit this place again :(
Recommended dishes: Mint Mint Chocolate
Milkshakes from heaven. It took us 30mins to finish as they were so rich and thick. Staff were friendly and chatty
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cake Batterin Shake
OMG one of the most delicious ice cream concoctions ever!! Very nice and helpful staff! Cake batter is the best flavor, which I got with brownie, Oreo, and PB cups. Heaven!!
Delicious ice cream. It works like this, you choose a flavor (e.g. chocolate, strawberry), a topping (e.g. oreo), and a topping (e.g. caramel, nutella) and the attendant assembles it right away. The sizes are like it (small), love it (medium) and gotta have it (large).You can choose the ones already assembled, like the Strawberry blonde (Strawberry ice cream with Graham cracker pie crust, strawberries, caramel and whipped cream) which is what I chose.If possible, look at the menu beforehand to make your decision, as service is quick at the location and there is no time to think too much because of the queues.
Atmosphere: 5
Food: 5
Service: 4
Was very busy, but the kids were nice and the ice cream was good!
Atmosphere: 5
Food: 5
Service: 5
Thank you Hayden for taking care of me and my family. I have a severe lactose and tolerant and he took the time to prepare a non dairy dessert for me ?
Atmosphere: 5
Food: 5
Service: 5
This was our first time here. The ice cream was delicious. I loved the whole process of how they put it all together. The staff that day was so amazing. So friendly and very helpful with helping us pick what we wanted. The small conversation was great. We truly loved the whole experience. We can’t wait to go back. Thank you so much Jaiden, Kiki and Angel. Wish we could have tipped you aswell. I hope corporate changes that!
Atmosphere: 4
Food: 5
Service: 5
Jennah was extremely rude and had an attitude with me and my friend. Poor customer service.
Atmosphere: 1
Food: 3
Service: 1
I thought the attendant and the service were very bad!
Atmosphere: 5
Food: 3
Service: 1
Ve cream was great but We had a disappointing customer service experience on our first visit. Nicole's attitude at the Universal store was rude, and the lack of assistance, guidance, and education made us feel uncomfortable. It's unfortunate that employees who don't know how to handle customers can impact the company's image. We hope they take steps to improve this situation.
Restaurantji Recommends
Long wait. Ice cream is
Atmosphere: 4
Food: 4
Service: 4
This was our first time at cold stone and definitely our last. The customer service is the absolute worst. We spent $45 there and every worker that we dealt with was so incredibly rude. No smile, they act as if you’re an inconvenience even when we had such a simple order. 4 out of 5 of us got the same flavor. When I asked for a receipt the cashier held it out with an angry look on her face as if it was too much to ask. My husband went in to ask for some lids and a bag and the girl he spoke to huffed as if it was such a huge undertaking. If you don’t like your job you should just quit. I worked in the restaurant industry for over 15 years and I believe that customer service is so important and should be valued. This was totally unacceptable behavior.
Atmosphere: 1
Food: 5
Service: 1
Caveat: the only reason the service didn't get a 1 or 2 star out of 5 was the lady who checked us out made us laugh, and we made her laugh.The person making the ice cream the night we were there was not very friendly. Kind of took away from the dessert a little bit.I gotnthe cheesecake fantasy and it was quite good. I loved the berries in the ice cream as well. Very good for the value.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Cheesecake Fantasy
Very rude customer service rolled her eyes and gave us dirty looks even when eating our ice cream outside the
Atmosphere: 1
Service: 1
Tasty and clean but uninspired
Atmosphere: 2
Food: 4
Service: 2