Derna was great at customer service she has a A great personality with a great smile and always made sure we were taken care of. A great person overall the food was great too !!!!!!
Atmosphere: 5
Food: 5
Service: 5
Princess_bond 007
Ana was absolutely the best and very helpful. She was personal and treated us like family.
Atmosphere: 3
Food: 2
Service: 5
V Howard
First time going which was to celebrate my birthday with my cousin. Food was great, had a great time and enjoyed the friendly
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Seafood, Snow Crab Legs, Dozen Raw Oysters, Corn and Potatoes, Garlic Butter
Nice place. Usually pretty empty when I go for a to go order but could just be my timing. Very nice staff. Everyone is always pleasant. And the food is great.Parking: Open area to park. No issues parking
When to this restaurant because of the reviews ,which were over rated!We we're three people, the service was good,most of the fish meals were way too salty and under cooked.i ordered a fish sandwich that I didn't finish eating because I didn't enjoy,the onion rings were so hard that you could brake a tooth on.I won't be back!Dietary restrictions: No salt diet,enough in the food to kill!
Atmosphere: 2
Food: 3
Service: 4
Linda Belanger
Food was great waitress was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood, Corn and Potatoes, Garlic Butter
Chuck Hill
Had the shrimp PoBoy. It was great. Cajun fries were good as
The half batch was small AF! Why charge for something so small?? Nice workers. Typical seafood boil.
Mrs. Glenda
Our server was slow and inconsistent, and inattentive, but the food was great! We will definitely be back to
Atmosphere: 5
Food: 5
Service: 2
Ann D
Love it! Food is excellent. Service is great. Lost one star because there's hardly any to none fish dishes. Would like more fish choices.
Morgan Janney
I want to start off by saying that I walked into this restaurant 30 minutes before it closed. I know that I was the jerk in this situation. I had a bad day at work and really wanted to try raw oysters for the first time. The staff at Hook & Reel were so accommodating. The staff didn't make it feel like they were closing for one second. The customer service from my server, whose name was Drina (sorry, I dont know the spelling), was out of this world. The guest service that I received was classic Disney quality. The attention and experience we received were exemplary. It is hard to believe that I enjoyed myself this much when I walked in to a return 30 mins before we closed. Even if you don't like sea food, eat here, have fun, and enjoy the experience of what prioritizing customer service looks like.
Everyone here is great specially Ana and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood Rice, Seafood, Snow Crab
Good food but very messy. Enjoyed the live music
Atmosphere: 4
Food: 5
Service: 5
Derna was great at customer service she has a A great personality with a great smile and always made sure we were taken care of. A great person overall the food was great too !!!!!!
Atmosphere: 5
Food: 5
Service: 5
Ana was absolutely the best and very helpful. She was personal and treated us like family.
Atmosphere: 3
Food: 2
Service: 5
First time going which was to celebrate my birthday with my cousin. Food was great, had a great time and enjoyed the friendly
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Seafood, Snow Crab Legs, Dozen Raw Oysters, Corn and Potatoes, Garlic Butter
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood, Snow Crab Legs, Clam Chowder
Nice place. Usually pretty empty when I go for a to go order but could just be my timing. Very nice staff. Everyone is always pleasant. And the food is great.Parking: Open area to park. No issues parking
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Seafood Rice, Shrimp Basket of Fries, Seafood Fried Rice
When to this restaurant because of the reviews ,which were over rated!We we're three people, the service was good,most of the fish meals were way too salty and under cooked.i ordered a fish sandwich that I didn't finish eating because I didn't enjoy,the onion rings were so hard that you could brake a tooth on.I won't be back!Dietary restrictions: No salt diet,enough in the food to kill!
Atmosphere: 2
Food: 3
Service: 4
Food was great waitress was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood, Corn and Potatoes, Garlic Butter
Had the shrimp PoBoy. It was great. Cajun fries were good as
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood
Restaurantji Recommends
Great
Atmosphere: 5
Food: 5
Service: 5
The half batch was small AF! Why charge for something so small?? Nice workers. Typical seafood boil.
Our server was slow and inconsistent, and inattentive, but the food was great! We will definitely be back to
Atmosphere: 5
Food: 5
Service: 2
Love it! Food is excellent. Service is great. Lost one star because there's hardly any to none fish dishes. Would like more fish choices.
I want to start off by saying that I walked into this restaurant 30 minutes before it closed. I know that I was the jerk in this situation. I had a bad day at work and really wanted to try raw oysters for the first time. The staff at Hook & Reel were so accommodating. The staff didn't make it feel like they were closing for one second. The customer service from my server, whose name was Drina (sorry, I dont know the spelling), was out of this world. The guest service that I received was classic Disney quality. The attention and experience we received were exemplary. It is hard to believe that I enjoyed myself this much when I walked in to a return 30 mins before we closed. Even if you don't like sea food, eat here, have fun, and enjoy the experience of what prioritizing customer service looks like.
Atmosphere: 5
Food: 4
Service: 5