Pretty good for a hotel restaurant. I was very pleased that they were open on Sunday evening when almost everything else was
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Blackened Mahi-Mahi
Sharon M
The last time I was here for Christmas the service was horrible. We had to bus our own tables while the staff stood around talking. It was such a disappointment. Then they charged us 18% gratuities. I would normally add to that but I didn’t think we should have paid that. I let the manager know and she just apologized and said thank you for telling me. Customer service would be a negative 5 stars. Food was good nothing special.
Atmosphere: 2
Food: 3
Service: 1
Glenda Bethel
Our server Claudia was excellent — friendly, courteous and attentive. The buffet breakfast was very good, with many options. The cost was equivalent to local eateries in such a high tourist location (especially with beverages being included in the buffet cost). And we appreciated the ability to stay within the resort since we had a morning conference meeting. Additionally, as a vision-impaired person, I found the restaurant easy to navigate and friendly staff willing to assist me if needed.
Atmosphere: 5
Food: 5
Service: 5
Debra Perdue
Claudia provided excellent customer care while we dined for breakfast.
Atmosphere: 5
Food: 5
Service: 5
Jay A
For a resort/hotel, food is decent. Nice to sit outside on the patio.It's the same place where the buffet is for breakfast.Had the Mahi Mahi fish for dinner and got a side salad. Not wowed but also not bad.Tiki Tower - had the plantains, but the cheese was more cheese wiz.Breakfast buffet was $22.95 - comes with scrambled eggs, potatoes chunks, bacon, some cereals, omelette bar, fresh fruit, yogurt, pancakes, sausages, toast, tomatoes grilled with cheese, corn beef and hash. It has the basics.Nice staff.
Atmosphere: 4
Food: 3
Service: 4
Ralph Barit
We decided to have order some food at the hotel after a long day at the Universal park. It was late and we ordered some take out from Luguna Restaurant & Bar. We ordered 2 kids spaghitti and some chicken fingers. The kids meal should have included a scoop of ice cream and a cookie. We did not get the ice cream and cookie for the 2 kids meal. I went to the restaurant the next morning to see if they can give me the kid's cookie and ice cream and was meet with a disappointing response from the manager. The manager's name is William. William says to me, " Here's the problem, I wasn't here last night, you should have solved the problem last night". What great customer service William. He did not want to give me 2 scoops of ice cream and 2 cookies as indicated on the menu that I paid for.
Atmosphere: 3
Food: 3
Service: 1
Reece Korosec
18 of us. Good service, good atmosphere. We all enjoyed our evening.
The service was really good, but this is just an average hotel bar/restaurant. Atmosphere was dated and needs an overhaul.
Justin Eldridge
Not what we expected.
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Blackened Mahi-Mahi
Kristina Lane
Ordered 2 of the Key West Shrimp and Scallops. Portions were extremely small. There were no onions in 1 order. Very, very disappointed for the price. (Over $50)
We arrived (party of 8) when breakfast had ended and were about to leave. Elias asked us to stay and they reopened the breakfast buffet going as far as making fresh food for us. Phenomenal service from our waitress Victoria.We couldn’t be more thankful. Highly recommend next time you are in the area.
Atmosphere: 5
Food: 5
Service: 5
Natalia Gallego
Excellent service and great food. The Manager was really nice and accommodating!!!!
Atmosphere: 5
Food: 5
Service: 5
Carly Bennyhoff
Host Elias was SO helpful and friendly. He worked with the chef to create a custom off-menu vegan option for me. The vegan vegetable pasta with red sauce was great!
Atmosphere: 5
Food: 5
Service: 5
Arthur Wheeler
Excellent food the Hawaiian Burger was amazing. With great service.
Food was actually very good for the price. Service was painfully slow and cigarette smoke drifted across the patio from the hotel smoking area, positioned too close the restaurant. The foot traffic from the hotel is allowed to flow thru the restaurant adding to the noise and the disruption takes away from the dining experience. I did have other meals at the bar inside and found the wings, salads and the salmon to be excellent for the price. The service at the bar was very good. The morning omelette bar at Laguna is also very good. I would eat my meals here again if staying at the resort.
Pretty good for a hotel restaurant. I was very pleased that they were open on Sunday evening when almost everything else was
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Blackened Mahi-Mahi
The last time I was here for Christmas the service was horrible. We had to bus our own tables while the staff stood around talking. It was such a disappointment. Then they charged us 18% gratuities. I would normally add to that but I didn’t think we should have paid that. I let the manager know and she just apologized and said thank you for telling me. Customer service would be a negative 5 stars. Food was good nothing special.
Atmosphere: 2
Food: 3
Service: 1
Our server Claudia was excellent — friendly, courteous and attentive. The buffet breakfast was very good, with many options. The cost was equivalent to local eateries in such a high tourist location (especially with beverages being included in the buffet cost). And we appreciated the ability to stay within the resort since we had a morning conference meeting. Additionally, as a vision-impaired person, I found the restaurant easy to navigate and friendly staff willing to assist me if needed.
Atmosphere: 5
Food: 5
Service: 5
Claudia provided excellent customer care while we dined for breakfast.
Atmosphere: 5
Food: 5
Service: 5
For a resort/hotel, food is decent. Nice to sit outside on the patio.It's the same place where the buffet is for breakfast.Had the Mahi Mahi fish for dinner and got a side salad. Not wowed but also not bad.Tiki Tower - had the plantains, but the cheese was more cheese wiz.Breakfast buffet was $22.95 - comes with scrambled eggs, potatoes chunks, bacon, some cereals, omelette bar, fresh fruit, yogurt, pancakes, sausages, toast, tomatoes grilled with cheese, corn beef and hash. It has the basics.Nice staff.
Atmosphere: 4
Food: 3
Service: 4
We decided to have order some food at the hotel after a long day at the Universal park. It was late and we ordered some take out from Luguna Restaurant & Bar. We ordered 2 kids spaghitti and some chicken fingers. The kids meal should have included a scoop of ice cream and a cookie. We did not get the ice cream and cookie for the 2 kids meal. I went to the restaurant the next morning to see if they can give me the kid's cookie and ice cream and was meet with a disappointing response from the manager. The manager's name is William. William says to me, " Here's the problem, I wasn't here last night, you should have solved the problem last night". What great customer service William. He did not want to give me 2 scoops of ice cream and 2 cookies as indicated on the menu that I paid for.
Atmosphere: 3
Food: 3
Service: 1
18 of us. Good service, good atmosphere. We all enjoyed our evening.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawaiian Burger, Chicken Wings, Drunken Churros
The service was really good, but this is just an average hotel bar/restaurant. Atmosphere was dated and needs an overhaul.
Not what we expected.
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Blackened Mahi-Mahi
Ordered 2 of the Key West Shrimp and Scallops. Portions were extremely small. There were no onions in 1 order. Very, very disappointed for the price. (Over $50)
Food: 1
Restaurantji Recommends
We arrived (party of 8) when breakfast had ended and were about to leave. Elias asked us to stay and they reopened the breakfast buffet going as far as making fresh food for us. Phenomenal service from our waitress Victoria.We couldn’t be more thankful. Highly recommend next time you are in the area.
Atmosphere: 5
Food: 5
Service: 5
Excellent service and great food. The Manager was really nice and accommodating!!!!
Atmosphere: 5
Food: 5
Service: 5
Host Elias was SO helpful and friendly. He worked with the chef to create a custom off-menu vegan option for me. The vegan vegetable pasta with red sauce was great!
Atmosphere: 5
Food: 5
Service: 5
Excellent food the Hawaiian Burger was amazing. With great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawaiian Burger, Mahi Mahi Tacos
Food was actually very good for the price. Service was painfully slow and cigarette smoke drifted across the patio from the hotel smoking area, positioned too close the restaurant. The foot traffic from the hotel is allowed to flow thru the restaurant adding to the noise and the disruption takes away from the dining experience. I did have other meals at the bar inside and found the wings, salads and the salmon to be excellent for the price. The service at the bar was very good. The morning omelette bar at Laguna is also very good. I would eat my meals here again if staying at the resort.