Good flavoring and quick service. Drive thru staff was nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Black Beans
Striker Sports & Social
Eat pollo I’ve been to! Very helpful and helped me with my order. Food was also great!
Atmosphere: 5
Food: 5
Service: 5
Angellee Allen
Delicious selections
Andrea Izurieta
Drive thru took the order wrong. Cashier refused to correct order at the window. Instead had us drive back in line to order again when same person that takes the speaker order is the same person that collects the money and gives you the food! All I got was “it’s policy” makes zero sense. If there were two windows with two cashiers I could understand, but the same person charges and gives you the food. So for an employee mistake the customer has to get in the long line again? Unacceptable.Oh…. AND I go to complete the “your opinion matters “ survey and you can’t get past a four digit code requirement that is NOWHERE to be found in the receipt they give you!
Atmosphere: 1
Food: 1
Service: 1
William Phelps
Gave me the wrong food and then refused to pickup the phone. Check your orders throughly before leaving.
Atmosphere: 1
Food: 1
Service: 1
Marvin Nova
Very careless service from the staff and cleanliness can improve.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Pollo Asado
Relly G.
I literally just wasted $43. I ordered a family with 3 sides only received 2, after which had to be warmed up because I had to wait 15 mins for my order because it was sitting on a shelf on their side. I also ordered a steak and 2 sides and it was the smallest order of sliced steak I have ever received from a Pollo Tropical. This was my first time at this location and my last.
Atmosphere: 1
Food: 2
Service: 1
Rodolfo Aparicio
Very clean and good food. But to small portions.
Atmosphere: 5
Food: 5
Service: 5
Carlos Santiago
Needs to upgrade their place and add AC to employees
Atmosphere: 3
Food: 5
Service: 5
Inoshka Garcia
Stopped by and had a good time. Luis gave us some fresh food. The music was good. Definitely coming back!
Before I came to this location I had warned a friend of mine about how inconsistent they are and how they never get an order fully correct the food sometimes be old….Well here we go again against my better judgement (and let’s be clear its not all your locations just this one!) I ordered half a chicken meal all dark meat and of course it wasn’t all dark meat go figure as well as a piece of chicken I got was dried out and inedible so I basically got less than what I paid for! But this wasn’t my only complaint my biggest complaint is when our order was called we proceeded to ask for sauces. Now I’ve been eating pollo tropical for years so long I was around before covid had yall stop the sauce bar that you had available for customers to pick in choose to your liking. Now I get things change but what bugged me was the manager was busy getting an order together but stopped just to come tell us it’s only two sauces per meal and .35 cents for extra! Keeping in mind the young lady who was grabbing them for us never said anything while we was asking for them! I get the economy has changed but very unprofessional for her to insert herself in that manner. Then she says “she’ll LET us have it today but next time we gotta pay” like we’re kids she putting in our place….like first off she should of told her employees that instead of us especially since we got it anyways! I think that whole location needs to be shut down and reevaluated Or take some training from the other locations because I only get rude, dry and wrong orders from this one! Every other one in orlando is doing it right. Anyways I say this to say I’m done with this location period. Wont ever get a dime of my money again. I work at a high volume restaurant we do 50-60 grand a day no excuses when all your doing is reading a ticket and scooping food into containers! Tell your manager she needs to work on her people skills and if giving away extra sauces to your paying customers is too much yall need to go back to having the sauces available to put on your on food! Also she should be more concerned about the orders that continually come out wrong Do better!!!
Atmosphere: 2
Food: 1
Service: 1
ehab attalla
Food quality is not good,Restaurant looks like old & not clean
Atmosphere: 1
Food: 2
Service: 1
Peter Thomas
I used to enjoy this place but you need to concentrate on who you are hiring.... Seriously!!! These people got the notion that we are sitting in their mother's kitchen and they are doing us a favor. Managers, Supervisors!!! Where are you??? They even have their children running inside and out playing. COMON MAN!!!
Atmosphere: 1
Jason
Their prices are getting silly for such basic food.
Atmosphere: 3
Food: 3
Service: 3
Bob or Robert
Had no beans, Food was cold. Tables were dirty. The food had no taste to it. Not all the rice was cooked. Service was slow. Didn't get the order right. The only thing that was good. Was me walking out the door. I'll never go back there again.
Good flavoring and quick service. Drive thru staff was nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Black Beans
Eat pollo I’ve been to! Very helpful and helped me with my order. Food was also great!
Atmosphere: 5
Food: 5
Service: 5
Delicious selections
Drive thru took the order wrong. Cashier refused to correct order at the window. Instead had us drive back in line to order again when same person that takes the speaker order is the same person that collects the money and gives you the food! All I got was “it’s policy” makes zero sense. If there were two windows with two cashiers I could understand, but the same person charges and gives you the food. So for an employee mistake the customer has to get in the long line again? Unacceptable.Oh…. AND I go to complete the “your opinion matters “ survey and you can’t get past a four digit code requirement that is NOWHERE to be found in the receipt they give you!
Atmosphere: 1
Food: 1
Service: 1
Gave me the wrong food and then refused to pickup the phone. Check your orders throughly before leaving.
Atmosphere: 1
Food: 1
Service: 1
Very careless service from the staff and cleanliness can improve.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Pollo Asado
I literally just wasted $43. I ordered a family with 3 sides only received 2, after which had to be warmed up because I had to wait 15 mins for my order because it was sitting on a shelf on their side. I also ordered a steak and 2 sides and it was the smallest order of sliced steak I have ever received from a Pollo Tropical. This was my first time at this location and my last.
Atmosphere: 1
Food: 2
Service: 1
Very clean and good food. But to small portions.
Atmosphere: 5
Food: 5
Service: 5
Needs to upgrade their place and add AC to employees
Atmosphere: 3
Food: 5
Service: 5
Stopped by and had a good time. Luis gave us some fresh food. The music was good. Definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Before I came to this location I had warned a friend of mine about how inconsistent they are and how they never get an order fully correct the food sometimes be old….Well here we go again against my better judgement (and let’s be clear its not all your locations just this one!) I ordered half a chicken meal all dark meat and of course it wasn’t all dark meat go figure as well as a piece of chicken I got was dried out and inedible so I basically got less than what I paid for! But this wasn’t my only complaint my biggest complaint is when our order was called we proceeded to ask for sauces. Now I’ve been eating pollo tropical for years so long I was around before covid had yall stop the sauce bar that you had available for customers to pick in choose to your liking. Now I get things change but what bugged me was the manager was busy getting an order together but stopped just to come tell us it’s only two sauces per meal and .35 cents for extra! Keeping in mind the young lady who was grabbing them for us never said anything while we was asking for them! I get the economy has changed but very unprofessional for her to insert herself in that manner. Then she says “she’ll LET us have it today but next time we gotta pay” like we’re kids she putting in our place….like first off she should of told her employees that instead of us especially since we got it anyways! I think that whole location needs to be shut down and reevaluated Or take some training from the other locations because I only get rude, dry and wrong orders from this one! Every other one in orlando is doing it right. Anyways I say this to say I’m done with this location period. Wont ever get a dime of my money again. I work at a high volume restaurant we do 50-60 grand a day no excuses when all your doing is reading a ticket and scooping food into containers! Tell your manager she needs to work on her people skills and if giving away extra sauces to your paying customers is too much yall need to go back to having the sauces available to put on your on food! Also she should be more concerned about the orders that continually come out wrong Do better!!!
Atmosphere: 2
Food: 1
Service: 1
Food quality is not good,Restaurant looks like old & not clean
Atmosphere: 1
Food: 2
Service: 1
I used to enjoy this place but you need to concentrate on who you are hiring.... Seriously!!! These people got the notion that we are sitting in their mother's kitchen and they are doing us a favor. Managers, Supervisors!!! Where are you??? They even have their children running inside and out playing. COMON MAN!!!
Atmosphere: 1
Their prices are getting silly for such basic food.
Atmosphere: 3
Food: 3
Service: 3
Had no beans, Food was cold. Tables were dirty. The food had no taste to it. Not all the rice was cooked. Service was slow. Didn't get the order right. The only thing that was good. Was me walking out the door. I'll never go back there again.
Atmosphere: 1
Food: 1
Service: 1