On Saturday January the 29th my wife and I were shopping for a countertop for our kitchen overhaul project. We ended up at Supreme International USA located on Orange Blossom Trail. We looked at some slabs of granite and got a quotation and also got a new sink, backsplash and everything would be included according to our sales person. I asked him about faucets? He mentioned that they do not sell any but I could buy whatever faucet I wanted and that they also would "take care of that" . I also mentioned that the next week I had vacation planned and that It would be greatly appreciated if they could install that week. the sales person consulted with his colleague and mentioned that installation would be possible the second part of that week. We took home the quote to think it over and on Monday morning at 9 AM I went back to Supreme International USA, met with the same sales person that helped me on Saturday. I decided on the granite and he finalized the quote and paid the 50% deposit. On Thursday February 3rd, a gentleman from Supreme International USA came to the house to do the final measurements and he also mentioned that they wouldn't be able to install the sink that we chose because of our cabinets. My wife chose another sink which was $180 cheaper than the one we previously chose and the guy left. On Tuesday February the 8th I called Supreme International USA to see if they had a date for the installation they mentioned most probably on Thursday the 10th. and that they would call. On Thursday afternoon I called Supreme International USA and was assured that they would install on Friday the 11th. On Friday morning at 11Am I received a phone call from Supreme International USA, very apologetic because their truck was in the shop and that they wouldn't be able to install it that day but assured me it would be Saturday the 12th between 9AM and 11AM. On Saturday around 11AM two guys arrived at my house and they installed the granite countertops with the new sink. Once they were done with the granite they took their tools and cleaned up. I asked them about hooking up the sink, faucet and what about the backsplash? The guy mentioned that he only did the countertops and that I should call Supreme International USA and talk to Assam so I did, I asked Assam about the sink, faucet and the backsplash. Assam stated that the plumbing was not included and the backsplash would come later and that he would let me know when. I explained to Assam that I was told by my salesperson that "everything would be taken care of and included." Assam told me that plumbing was never included. I told Assam that I was told differently and that it was Saturday afternoon and I have no water and drainage in my kitchen and that he needed to come up with a solution. Assam raised his voice and told me that this is my problem, not his and that I NEED TO LEARN HOW TO READ ENGLISH!! I assured Assam that my quotation did not say anywhere that plumbing was not included and again several times Assan told me that this is not his problem and again I NEEDED TO LEARN HOW TO READ ENGLISH!! I asked Assam to let me talk to his boss and he passed the phone over to a gentleman by the name of Hassan and he claimed to be the owner. I explained to Hassan what happened and Hassan was very apologetic while I overheard him talking to my salesperson about what he had said to me. The guy even told Hassan that he had never mentioned that the plumbing wasn't included. Hassan and I agreed that he would pay a plumber and that I would pay for the materials and get this solved. Hassan mentioned several times during our conversation that Monday February the 14th my salesperson would contact me to make arrangements to get the plummer out asap and get me a date for the backsplash installation. Unfortunately I did not hear from my salesperson or from Hassan....
I'm absolutely offended that Assam has the audacity to tell me (a client) that I NEED TO LEARN HOW TO READ ENGLISH!! and he raised his voice and was beyond rude to me on the phone.
Lis
Tanna Holland-Armstrong
Mid September, my husband and I entered into a contract with Supreme International for a beverage bar that included cabinets and a ☹️☹️quartz countertop. This was a custom project that we designed with their sales personnel. We put 60% down and were told that there’s about a two-week turnaround for installation. A few days after we paid the initial deposit, we got a call from the saleswoman saying that the two drawer cabinets that we wanted did not come in the imperial blue and asked if we wanted to switch to a different color, we said no. The second option was to change from a two drawer to either a three drawer or a cabinet with two doors. We really needed pull-outs so they said they could do two pull-out drawers inside a 30 inch cabinet. We said ok. After about 20 days, we started to call wondering about installation. We were told that we’d have to wait until the installer came back from vacation, which added another 2.5 weeks. We finally got a call and were asked if we could install that day (almost 6 weeks later). The installer came and installed two cabinets, but NO pullouts, and the cabinet with doors was NOT 30 inches. I called and let them know, and was told that the original salesperson no longer worked there, they did not know any information about a 30 inch cabinet, that the pullouts were back-ordered, and that my countertop would be installed after someone came to measure (within a day or so) and also it would take another week after the measuring for counter installation. Installation of cabinets occurred on Monday. No one called or came so I called AGAIN Thursday morning. I was told that I needed to come to pick out another countertop because mine was cracked. My husband and I went the same day to choose a new countertop but for every quartz or stone we chose, we were told we couldn’t have it because the price point wasn’t the same. The stone that we originally chose was half a slab, the one they claimed was mine, was cut into and cracked. The countertop must of been sold to someone else because the one they said was mine was not what we picked out. The manager, whose name is Rhaki, was not accommodating at all. She would only allow us to choose from a small number of countertops, only remnants which was difficult because we needed a certain size. The remnants that matched our decor were too small. She would not cut into a bigger slab even if the price was comparable because my project didn’t matter enough. Not only that, the pullouts were NEVER initially ordered (not back-ordered) so they lied. The manager did not take responsibility at all, and instead, bad-mouthed her former employee, put the blame all on her, instead of honoring the contract that I’ve already paid 60% to. So I DO have cabinets (no 30 inch), no countertop, no pullouts…I would not recommend this company to anyone. None of the issues were customer errors or faults. Beyond frustrated and sorry I spent my hard-earned money at this establishment.
Alberto jesus Jimenez Abreu
(Translated by Google) The best Venezuelan burgers in Orlando! 100% recommended(Original)Las mejores hamburguesas venezolanas de Orlando ! 100% recomendado
Punita Louboutin
We loved our experience with Supreme from A to Z! The staff & owner Shakeel were extremely helpful, knowledgeable, and a pleasure to work with.
The showroom is gorgeous and provides a great visual so the selection process was a breeze.
Our kitchen and bathroom look beautiful! We will definitely come back when we are ready for our next project. Thanks, for the painless experience, Supreme :)
On Saturday January the 29th my wife and I were shopping for a countertop for our kitchen overhaul project. We ended up at Supreme International USA located on Orange Blossom Trail. We looked at some slabs of granite and got a quotation and also got a new sink, backsplash and everything would be included according to our sales person. I asked him about faucets? He mentioned that they do not sell any but I could buy whatever faucet I wanted and that they also would "take care of that" . I also mentioned that the next week I had vacation planned and that It would be greatly appreciated if they could install that week. the sales person consulted with his colleague and mentioned that installation would be possible the second part of that week. We took home the quote to think it over and on Monday morning at 9 AM I went back to Supreme International USA, met with the same sales person that helped me on Saturday. I decided on the granite and he finalized the quote and paid the 50% deposit. On Thursday February 3rd, a gentleman from Supreme International USA came to the house to do the final measurements and he also mentioned that they wouldn't be able to install the sink that we chose because of our cabinets. My wife chose another sink which was $180 cheaper than the one we previously chose and the guy left. On Tuesday February the 8th I called Supreme International USA to see if they had a date for the installation they mentioned most probably on Thursday the 10th. and that they would call. On Thursday afternoon I called Supreme International USA and was assured that they would install on Friday the 11th. On Friday morning at 11Am I received a phone call from Supreme International USA, very apologetic because their truck was in the shop and that they wouldn't be able to install it that day but assured me it would be Saturday the 12th between 9AM and 11AM. On Saturday around 11AM two guys arrived at my house and they installed the granite countertops with the new sink. Once they were done with the granite they took their tools and cleaned up. I asked them about hooking up the sink, faucet and what about the backsplash? The guy mentioned that he only did the countertops and that I should call Supreme International USA and talk to Assam so I did, I asked Assam about the sink, faucet and the backsplash. Assam stated that the plumbing was not included and the backsplash would come later and that he would let me know when. I explained to Assam that I was told by my salesperson that "everything would be taken care of and included." Assam told me that plumbing was never included. I told Assam that I was told differently and that it was Saturday afternoon and I have no water and drainage in my kitchen and that he needed to come up with a solution. Assam raised his voice and told me that this is my problem, not his and that I NEED TO LEARN HOW TO READ ENGLISH!! I assured Assam that my quotation did not say anywhere that plumbing was not included and again several times Assan told me that this is not his problem and again I NEEDED TO LEARN HOW TO READ ENGLISH!! I asked Assam to let me talk to his boss and he passed the phone over to a gentleman by the name of Hassan and he claimed to be the owner. I explained to Hassan what happened and Hassan was very apologetic while I overheard him talking to my salesperson about what he had said to me. The guy even told Hassan that he had never mentioned that the plumbing wasn't included. Hassan and I agreed that he would pay a plumber and that I would pay for the materials and get this solved. Hassan mentioned several times during our conversation that Monday February the 14th my salesperson would contact me to make arrangements to get the plummer out asap and get me a date for the backsplash installation. Unfortunately I did not hear from my salesperson or from Hassan.... I'm absolutely offended that Assam has the audacity to tell me (a client) that I NEED TO LEARN HOW TO READ ENGLISH!! and he raised his voice and was beyond rude to me on the phone. Lis
Mid September, my husband and I entered into a contract with Supreme International for a beverage bar that included cabinets and a ☹️☹️quartz countertop. This was a custom project that we designed with their sales personnel. We put 60% down and were told that there’s about a two-week turnaround for installation. A few days after we paid the initial deposit, we got a call from the saleswoman saying that the two drawer cabinets that we wanted did not come in the imperial blue and asked if we wanted to switch to a different color, we said no. The second option was to change from a two drawer to either a three drawer or a cabinet with two doors. We really needed pull-outs so they said they could do two pull-out drawers inside a 30 inch cabinet. We said ok. After about 20 days, we started to call wondering about installation. We were told that we’d have to wait until the installer came back from vacation, which added another 2.5 weeks. We finally got a call and were asked if we could install that day (almost 6 weeks later). The installer came and installed two cabinets, but NO pullouts, and the cabinet with doors was NOT 30 inches. I called and let them know, and was told that the original salesperson no longer worked there, they did not know any information about a 30 inch cabinet, that the pullouts were back-ordered, and that my countertop would be installed after someone came to measure (within a day or so) and also it would take another week after the measuring for counter installation. Installation of cabinets occurred on Monday. No one called or came so I called AGAIN Thursday morning. I was told that I needed to come to pick out another countertop because mine was cracked. My husband and I went the same day to choose a new countertop but for every quartz or stone we chose, we were told we couldn’t have it because the price point wasn’t the same. The stone that we originally chose was half a slab, the one they claimed was mine, was cut into and cracked. The countertop must of been sold to someone else because the one they said was mine was not what we picked out. The manager, whose name is Rhaki, was not accommodating at all. She would only allow us to choose from a small number of countertops, only remnants which was difficult because we needed a certain size. The remnants that matched our decor were too small. She would not cut into a bigger slab even if the price was comparable because my project didn’t matter enough. Not only that, the pullouts were NEVER initially ordered (not back-ordered) so they lied. The manager did not take responsibility at all, and instead, bad-mouthed her former employee, put the blame all on her, instead of honoring the contract that I’ve already paid 60% to. So I DO have cabinets (no 30 inch), no countertop, no pullouts…I would not recommend this company to anyone. None of the issues were customer errors or faults. Beyond frustrated and sorry I spent my hard-earned money at this establishment.
(Translated by Google) The best Venezuelan burgers in Orlando! 100% recommended(Original)Las mejores hamburguesas venezolanas de Orlando ! 100% recomendado
We loved our experience with Supreme from A to Z! The staff & owner Shakeel were extremely helpful, knowledgeable, and a pleasure to work with. The showroom is gorgeous and provides a great visual so the selection process was a breeze. Our kitchen and bathroom look beautiful! We will definitely come back when we are ready for our next project. Thanks, for the painless experience, Supreme :)
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