Terrible service waited 15 minutes so far with nobody in the store hardly. 1-2-3-4-5-6 people behind the counter and I'm waiting 15 minutes for a black medium coffee.
Tabi R.
Had such a great experience at this Starbucks drive-thru! Desani took our order on an iPad in the drive-thru line (not sure if that's standard here but I haven't seen it at any other Starbucks drive-thrus!). Desani was so friendly and helpful and then we drove up to the window to pay and get our order and Jemaine also had great customer service and was smiling and so friendly and even asked us about our weekend plans. Our order was perfect and it was just a great experience and start to our day!
Terra E.
This starbucks use to be efficient but the past few months the drinks have been horrible. I got one today and my latte tasted like water. You can tell they didn't shake the almond milk before they poured it so it's an almond water latte.
Pam D.
I love almost all of the frozen Frappuccino's. My Favorite is the pistachio one. I also like the pumpkin one and the peppermint one. The service is always good. I love coconut milk in mine.
Jonathan H.
Location isn't the greatest. Traffic is tough to manage and parking lot is too small. Drive-thru line is always wrapped around the lot making it difficult to park at times. However, as someone who frequents this location a lot, I can say you; won't beat the service, friendly staff, cleanliness, and drink consistency.
Maddie H.
This Starbucks is amazing! Every time I visit, they remember who I am and ask about how my day is going. They are all so friendly and polite! This Starbucks is also very quick and efficient. Speedy service, friendly baristas, and amazing coffee- what more can you ask for?!
Jennifer M.
Drinks are good of course and the customer service is top notch at this Starbucks! However today I came here to make a few work calls and realized it's EXTREMELY loud inside this location! Even with only about 6 customers total in the store. Wish they'd make it a little bit more broken up and divided so it wasn't soo open and noisy.
Emily F.
FIGURE OUT THE DRIVE TRHU TRAFFIC FLOW!!!!!!! It's maddening. everyday I pull up to this location and there are cars trying to enter into the drive thru line from three completely different entrances. There is a confusing green arrow and an equally confusingly placed Drive Thru sign leading every car to a different place. It's NEEDLESSLY confusing and stupid. Brand new location and it's so poorly run. The employees are all super nice and doing their best. You can just tell this place has garbage management and no real support, The drive thru is literally...... outrageous.
Deirdre B.
Well to say the least I'm disappointed. I ordered a white peppermint mocha and got a regular mocha and it's missing my customizations that I paid extra for and after I saw this I waited for at least 5mins for someone to help they just looked at me and kept working :/. And I had to get to work so I can't wait all day don't go here if you have somewhere to be. I would give 0 stars but I don't think I can. I was f***** today by Starbucks not only was the drink wrong but the sandwich was cold and the wrong sandwich:/ don't go here
Ginger L.
When this Starbucks first opened I was a little confused. And now the area has exploded and it all makes sense. I definitely can't believe how busy the drive thru always is considering you can usually walk right in and order with 0 line. And heck it's one of the prettiest stores Starbucks has made so why not take advantage of that ambience. It's not the friendliest group of baristas and it seems to have some higher turnover than plenty of other Starbucks I frequent. TL;DR avoid drive thru.
Came here on Friday night around 8:45pm (location is open until 10pm). Sat in the drive through for ten minutes at the menu waiting for someone to answer and no one did. Went up to the window and was still ignored. Drove around and there was definitely employees, so we drive around again and we were still ignored. Don't go here if you actually want to be served.
Dani L.
I love this brand new Starbucks at the heart of SoDo! It's a perfect place to study and grab a bite to eat. They always have long lines of take out, so not too many people actually go inside. It's very clean and organized, and the baristas are super nice and friendly. Definitely recommend!
David D.
This breaks my heart having to write this, being a former Partner and one of the originals that opened this store. I haven't been in in awhile. The level of care and sense of urgency has left this store!!! This all happened during my visit on Monday, August 30, 2021. I walk up to the counter, stand there for a minute or so while the partner at the register was busy drawing on the tip jar. I had to address her first. I placed my order at 6:59am. Then looking around half of the team wasn't wearing name tags or didn't have embroidered aprons. The girl who was on warming wasn't running her cooked food and was just letting it pile up. Then she cooked a regular croissant and a chocolate croissant together. Last I knew they had separate settings. I notice all of this as I'm waiting for my order. The girl next to me had to cancel her order b/c it was taking so long. The girl on the bar said "you need to do that up front", with a bit of rudeness in her tone. My drinks finally come up and I had to ask the bar barista to remove all the foam off my hot drink. As that's how I ordered it. It wasn't until I got to work that I realized my iced chai wasn't made with soy milk like I asked. It was made with 2%. 15 minutes later, I'm still waiting for my breakfast. Which might I say was a bacon Gouda cooked open faced. Now I may be a bit rusty, but even cooking the sandwich open faced should only take about 2 mins. Factoring the other food from the drive they and lobby, I still should have waited less than 5 mins. When I did warming, I could also take the orders at the box in drive thru. I feel like the staff now, no one I know, doesn't care. So sad. If I were still there as a barista or a shift, none of this would have happened!
Paul R.
Jess the new store manager is going above and beyond the call of duty to make this location successful. Let us all be supportive.
John M.
The drive-through was slammed, but inside was pretty much empty. I never undershwhy people are so reluctant to leave their cars. Anyway, if you are a fan of Starbuck's (I I'm not the biggest fan, however, my daughter is) you should be pleased with the overall experience that you will find at this particular location. . Service is fast, that is, as long as you go through the inside instead of waiting in the line for the drive-thru that literally went down the street and the staff was professional and friendly. If you are unfamiliar with Starbuck's, be aware that the coffee is a bit on the high-end side. small cup will run you over five dollars. On a humorous note, walking in the location and ordering it, we were out of there within two minutes. The drive-thru I would hazard a guess would be at least twenty minutes, maybe more. I guess that is a telling testament the laziness of people today.
Terrible service waited 15 minutes so far with nobody in the store hardly. 1-2-3-4-5-6 people behind the counter and I'm waiting 15 minutes for a black medium coffee.
Had such a great experience at this Starbucks drive-thru! Desani took our order on an iPad in the drive-thru line (not sure if that's standard here but I haven't seen it at any other Starbucks drive-thrus!). Desani was so friendly and helpful and then we drove up to the window to pay and get our order and Jemaine also had great customer service and was smiling and so friendly and even asked us about our weekend plans. Our order was perfect and it was just a great experience and start to our day!
This starbucks use to be efficient but the past few months the drinks have been horrible. I got one today and my latte tasted like water. You can tell they didn't shake the almond milk before they poured it so it's an almond water latte.
I love almost all of the frozen Frappuccino's. My Favorite is the pistachio one. I also like the pumpkin one and the peppermint one. The service is always good. I love coconut milk in mine.
Location isn't the greatest. Traffic is tough to manage and parking lot is too small. Drive-thru line is always wrapped around the lot making it difficult to park at times. However, as someone who frequents this location a lot, I can say you; won't beat the service, friendly staff, cleanliness, and drink consistency.
This Starbucks is amazing! Every time I visit, they remember who I am and ask about how my day is going. They are all so friendly and polite! This Starbucks is also very quick and efficient. Speedy service, friendly baristas, and amazing coffee- what more can you ask for?!
Drinks are good of course and the customer service is top notch at this Starbucks! However today I came here to make a few work calls and realized it's EXTREMELY loud inside this location! Even with only about 6 customers total in the store. Wish they'd make it a little bit more broken up and divided so it wasn't soo open and noisy.
FIGURE OUT THE DRIVE TRHU TRAFFIC FLOW!!!!!!! It's maddening. everyday I pull up to this location and there are cars trying to enter into the drive thru line from three completely different entrances. There is a confusing green arrow and an equally confusingly placed Drive Thru sign leading every car to a different place. It's NEEDLESSLY confusing and stupid. Brand new location and it's so poorly run. The employees are all super nice and doing their best. You can just tell this place has garbage management and no real support, The drive thru is literally...... outrageous.
Well to say the least I'm disappointed. I ordered a white peppermint mocha and got a regular mocha and it's missing my customizations that I paid extra for and after I saw this I waited for at least 5mins for someone to help they just looked at me and kept working :/. And I had to get to work so I can't wait all day don't go here if you have somewhere to be. I would give 0 stars but I don't think I can. I was f***** today by Starbucks not only was the drink wrong but the sandwich was cold and the wrong sandwich:/ don't go here
When this Starbucks first opened I was a little confused. And now the area has exploded and it all makes sense. I definitely can't believe how busy the drive thru always is considering you can usually walk right in and order with 0 line. And heck it's one of the prettiest stores Starbucks has made so why not take advantage of that ambience. It's not the friendliest group of baristas and it seems to have some higher turnover than plenty of other Starbucks I frequent. TL;DR avoid drive thru.
Restaurantji Recommends
Came here on Friday night around 8:45pm (location is open until 10pm). Sat in the drive through for ten minutes at the menu waiting for someone to answer and no one did. Went up to the window and was still ignored. Drove around and there was definitely employees, so we drive around again and we were still ignored. Don't go here if you actually want to be served.
I love this brand new Starbucks at the heart of SoDo! It's a perfect place to study and grab a bite to eat. They always have long lines of take out, so not too many people actually go inside. It's very clean and organized, and the baristas are super nice and friendly. Definitely recommend!
This breaks my heart having to write this, being a former Partner and one of the originals that opened this store. I haven't been in in awhile. The level of care and sense of urgency has left this store!!! This all happened during my visit on Monday, August 30, 2021. I walk up to the counter, stand there for a minute or so while the partner at the register was busy drawing on the tip jar. I had to address her first. I placed my order at 6:59am. Then looking around half of the team wasn't wearing name tags or didn't have embroidered aprons. The girl who was on warming wasn't running her cooked food and was just letting it pile up. Then she cooked a regular croissant and a chocolate croissant together. Last I knew they had separate settings. I notice all of this as I'm waiting for my order. The girl next to me had to cancel her order b/c it was taking so long. The girl on the bar said "you need to do that up front", with a bit of rudeness in her tone. My drinks finally come up and I had to ask the bar barista to remove all the foam off my hot drink. As that's how I ordered it. It wasn't until I got to work that I realized my iced chai wasn't made with soy milk like I asked. It was made with 2%. 15 minutes later, I'm still waiting for my breakfast. Which might I say was a bacon Gouda cooked open faced. Now I may be a bit rusty, but even cooking the sandwich open faced should only take about 2 mins. Factoring the other food from the drive they and lobby, I still should have waited less than 5 mins. When I did warming, I could also take the orders at the box in drive thru. I feel like the staff now, no one I know, doesn't care. So sad. If I were still there as a barista or a shift, none of this would have happened!
Jess the new store manager is going above and beyond the call of duty to make this location successful. Let us all be supportive.
The drive-through was slammed, but inside was pretty much empty. I never undershwhy people are so reluctant to leave their cars. Anyway, if you are a fan of Starbuck's (I I'm not the biggest fan, however, my daughter is) you should be pleased with the overall experience that you will find at this particular location. . Service is fast, that is, as long as you go through the inside instead of waiting in the line for the drive-thru that literally went down the street and the staff was professional and friendly. If you are unfamiliar with Starbuck's, be aware that the coffee is a bit on the high-end side. small cup will run you over five dollars. On a humorous note, walking in the location and ordering it, we were out of there within two minutes. The drive-thru I would hazard a guess would be at least twenty minutes, maybe more. I guess that is a telling testament the laziness of people today.