I don't care for all the computerasation of things
Atmosphere: 4
Food: 5
Service: 3
Jake Starbuck
Service was terrible they have never gotten any orders
Atmosphere: 1
Food: 1
Service: 1
John Masem
Great steak burgers and thick, delicious shakes!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Original Double Steakburger with Cheese and Fries
Juan A.
Good takes forever to be delivered and gets to your property cold, requested a refund and they won’t even do it. Last time ordering from this place.
Atmosphere: 1
Food: 1
Service: 1
Jim Phillips
Very bad experience. The few employees on duty were fine. However, the order kiosk wouldn't work properly. Companies like this are losing business due to poor customer service. They think that their saving money by cutting jobs. I'll never go back!
Atmosphere: 2
Food: 3
Service: 2
Frank G.
I ordered a cheese fries and I got no cheese fries... I got a cheese cup. That's highway robbery
Emily Paulson
DONT GO HERE. GO TO STEAK AND SHAKE ON COLONIAL.My boyfriend ordered at the kiosk and got himself something and me something. He then found out that the one thing he ordered me they didnt have. He told them okay, well just cancel the whole order and we'll get a refund. Then they said "well we already started yours". So he said thats okay i still take it and then asked if he could get a refund on my item. She just looked at him and was saying shed have to ask. Then she told him it should be back on his card in 3-5 business days. Then he asked for a receipt of the refund and the manager handed him a reprint of the original receipt. He ended up leaving without a refund and went to the steak and shake on colonial. WHICH IS WAY BETTTER.First off, if you don't currently have an item it should NOT be available to purchase orignally.Second, I have experience with customer service and doing refunds on that end. The purchase was not even 6 minutes old, has not processed yet, should have just canceled the processing order. No reason it would take 3-5 business days.Do not go here, If you really want steak and shake go to the one on Colonial. Much better service and they dont mess up orders and they have all the items they say they do.
Atmosphere: 1
Food: 5
Service: 1
Patrick Shamblee
Went thru the drive thru. Burger was fresh but the fries were
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Original Double Steakburger with Cheese, Fries, Original Double Steakburger with Cheese and Fries
Nell E.
Steak n Shake is an East Coast fixture that I have now had the pleasure of trying. Had the garlic aoli two stack burger with lettuce instead of a bun. The meat was flavorful. My butterfinger milkshake was just the right amount of sweet and so creamy! Service was fast. The fountain drink stand was a bit frustrating. It timed out when I took too long on a refill and wouldn't work. Had to catch the attention of staff and they personally came over to scan a different QR code and enable the drink station. Overall a delicious meal!
If you decide to go get burgers and then think that you're gonna have a quick time going to a drive through. That's supposed to be fast food, meaning you need to get people in and out of your line. You can't even do that. I've been sitting here at the window for more than 20 minutes. And the guy is completely been ignoring me and another person that is sitting behind me. I will never come back to this steak and shake due to the nature of the fact that the management here apparently cannot manage their employees or for that matter. They're time management when attention to detail to paying attention to what's going on in multiple places at once.
Atmosphere: 1
Food: 1
Service: 1
Jovan R
This was the quickest I've ever gotten my food at steak n shake, and it was the both the freshest and best tasting. It was TOO
Atmosphere: 4
Food: 5
Service: 5
Willow Ginsburg
The burger is good, but I don't really like the fries. They just don't have seasoning. The service is good, the people are nice but the ordering is automated and you don't really interact with staff much.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Original Double Steakburger with Cheese Combo, Original Double Steakburger with Cheese, Original Double Steakburger with Cheese and Fries
Bella
The food tasted amazing and the staff is really sweet!!
Jéssica Reis
This place is so much better than at the student union at UCF. The food was delicious!
Great service..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Steak Burger, Hamburger
I don't care for all the computerasation of things
Atmosphere: 4
Food: 5
Service: 3
Service was terrible they have never gotten any orders
Atmosphere: 1
Food: 1
Service: 1
Great steak burgers and thick, delicious shakes!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Original Double Steakburger with Cheese and Fries
Good takes forever to be delivered and gets to your property cold, requested a refund and they won’t even do it. Last time ordering from this place.
Atmosphere: 1
Food: 1
Service: 1
Very bad experience. The few employees on duty were fine. However, the order kiosk wouldn't work properly. Companies like this are losing business due to poor customer service. They think that their saving money by cutting jobs. I'll never go back!
Atmosphere: 2
Food: 3
Service: 2
I ordered a cheese fries and I got no cheese fries... I got a cheese cup. That's highway robbery
DONT GO HERE. GO TO STEAK AND SHAKE ON COLONIAL.My boyfriend ordered at the kiosk and got himself something and me something. He then found out that the one thing he ordered me they didnt have. He told them okay, well just cancel the whole order and we'll get a refund. Then they said "well we already started yours". So he said thats okay i still take it and then asked if he could get a refund on my item. She just looked at him and was saying shed have to ask. Then she told him it should be back on his card in 3-5 business days. Then he asked for a receipt of the refund and the manager handed him a reprint of the original receipt. He ended up leaving without a refund and went to the steak and shake on colonial. WHICH IS WAY BETTTER.First off, if you don't currently have an item it should NOT be available to purchase orignally.Second, I have experience with customer service and doing refunds on that end. The purchase was not even 6 minutes old, has not processed yet, should have just canceled the processing order. No reason it would take 3-5 business days.Do not go here, If you really want steak and shake go to the one on Colonial. Much better service and they dont mess up orders and they have all the items they say they do.
Atmosphere: 1
Food: 5
Service: 1
Went thru the drive thru. Burger was fresh but the fries were
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Original Double Steakburger with Cheese, Fries, Original Double Steakburger with Cheese and Fries
Steak n Shake is an East Coast fixture that I have now had the pleasure of trying. Had the garlic aoli two stack burger with lettuce instead of a bun. The meat was flavorful. My butterfinger milkshake was just the right amount of sweet and so creamy! Service was fast. The fountain drink stand was a bit frustrating. It timed out when I took too long on a refill and wouldn't work. Had to catch the attention of staff and they personally came over to scan a different QR code and enable the drink station. Overall a delicious meal!
Restaurantji Recommends
If you decide to go get burgers and then think that you're gonna have a quick time going to a drive through. That's supposed to be fast food, meaning you need to get people in and out of your line. You can't even do that. I've been sitting here at the window for more than 20 minutes. And the guy is completely been ignoring me and another person that is sitting behind me. I will never come back to this steak and shake due to the nature of the fact that the management here apparently cannot manage their employees or for that matter. They're time management when attention to detail to paying attention to what's going on in multiple places at once.
Atmosphere: 1
Food: 1
Service: 1
This was the quickest I've ever gotten my food at steak n shake, and it was the both the freshest and best tasting. It was TOO
Atmosphere: 4
Food: 5
Service: 5
The burger is good, but I don't really like the fries. They just don't have seasoning. The service is good, the people are nice but the ordering is automated and you don't really interact with staff much.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Original Double Steakburger with Cheese Combo, Original Double Steakburger with Cheese, Original Double Steakburger with Cheese and Fries
The food tasted amazing and the staff is really sweet!!
This place is so much better than at the student union at UCF. The food was delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries