I ordered 2 shakes, a slushee, and a coke. Along with some food. A lady brought me two milkshakes and I assumed the rest was on its way. She came out and was walking around the parking lot all confused and went to read out the order to every car BUT me. I realized that they gave us the wrong order completely. I pressed the button and it took like 10 minutes for him to answer it. He said “what do you mean you got the wrong order” and was very rude. He came outside (he was wearing a red shirt and it was 9pm 4/13/24) and said “well this lady went to every single car and read out the order” and I said it was everyone but us. He was super rude. Then he gave me the price of my actual correct order and I told him they already charged me for the one that wasn’t mine. He had an attitude the entire time and didn’t even apologize for the confusion. As someone who has worked in the food industry for years, this should not be okay. By the time I got my food, it was cold and the milkshakes were melted so much. They didn’t make it right in any way and were rude. That guy needs to be fired. No one should treat customers that way.
Atmosphere: 1
Food: 1
Service: 1
Alexandra Garrett
I got two burritos two shakes and one pretzel it came out and there was one chode sized burrito and a toaster sandwich which was not ordered and on the wait for the other burrito when I sent the sandwich back I almost got handed a bunch of drinks it doesn't seem like they know what's going on and on top of that I've been waiting for about an hour for a burrito that I was supposed to have in the first place
Atmosphere: 1
Food: 1
Service: 1
juice wrld rip 999
From the time the order was placed to the arrival at the window took 22 minutes . pretty sorry service.
Atmosphere: 1
Food: 2
Service: 1
Brandon Highlander
Hands down the smallest ULTIMATE meat and cheese breakfast burrito I have ever seen come out of a sonic kitchen. If you aren’t going to fill it correctly, where there’s not as much unused tortilla. Like cmon bro, don’t make a breakfast chode-rito when I’m paying $8 for it
Kelsey Langdon
Something has to be done about this Sonic. I don't know if it is corporate or franchise but whoever runs it appears to have simply given up. None of the screens work, nor do the card readers. They claim to accept tap to pay but cannot because their card readers don't work properly. Even the speakers and buttons on most of the booths are out of order.Service is unbelievably slow, but a glance into the kitchen area makes it clear why they might be understaffed. Sign after toxic sign from management reminding employees of different rules points to poor leadership.Sonic corporate should really do something to overhaul this place, because they make the whole company look bad.
Madisyn Eugene
Super long wait time( 30 minutes). Poor customer service. I don’t know how it stays in business also 2 people working.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mozzarella Sticks
Michael Stubblefield
I ordered a Chilli cheese coney foot long. Haven't had one in at least eist 7 years. This thing doesn't even taste real. They have changed so much the hot dog was a s big around as my pinky. Extremely cheap products to put this garbage together for the price almost 7 dollars.its says beef. Maybe a fart that came from the cow Got better at local gas station. No lie. Maybe in another 7 probly not.
Atmosphere: 4
Food: 1
Service: 5
Recommended dishes: Beef Hot Dog
Chadwell
Consistently sub-mediocre Sonic Drive-In location. The wait times, either at a stall or in the drive-thru, range between slightly annoying and downright incomprehensible. My main consideration for visiting this restaurant is the convenience of proximity, but it turns out that it can be a quicker, cheaper, and tastier trip to drive further out and visit one of many other competitive fast food establishments nearby.There's a kind of off-taste with the hamburgers at this location that I'm not sure I can explain properly. Usually what I associate with Sonic is a crisp patty with a strong mustard twang. The burgers here tend more towards a spectrum of limp, thin, dry, yet greasy. When you consider how un-fresh the burgers usually taste, it's a wonder how it took so long for the restaurant staff to take them out of a drawer and slap them on a bun.I've come here on a few separate occasions for a Sonic Blast, but have had unfortunate luck under these circumstances at well- for a different reason. Sometimes the staff either imply a slightly different order or are deliberately mishearing me to make what I assume is a marginally easier to produce, similar item- I'm really not sure which. For example, I can order what I refer to as a "Reece's cup Blast" (omitting "peanut butter" entirely) and then receive a cup full of vanilla soft serve with some peanut butter sauce, no real "Blast" to speak of. Not only does this make little sense from a perspective of mishearing, but, if I recall correctly, it doesn't even qualify as a Blast, because there was no solid mix-in.It's not all bad. Their slushes are good enough. Just make sure you go at happy hour or you'll be paying quite a hefty sum for some syrupy ice slurry.If not for its walkability from many nearby homes and apartments, I have no doubt that this Sonic would be in dire straits and would actually have some fire beneath them to improve. As it stands, there are so many better places to get a quick meal.
I ordered Chili Cheese fries along with a shake, and before receiving my order, I verified with the woman at the drive-thru that the fries would not contain onions. She assured me that the food would be onion-free. However, upon receiving the food and proceeding to eat, I noticed that there were onions present (as evidenced shown by the photo below). I circled back and kindly informed the lady that my order was incorrect and included onions. When I attempted to hand back the food, she made a stopping gesture and explained that she was unable to accept the returned food. She stated she would just remake my order. I then thanked her! Shortly a few seconds later another lady (A YOUNG KAREN) came to the window and rudely informed me that there was not onions on my fries! Despite her lack of verification, she jumped to the conclusion that I was being untruthful. In a rather impolite manner, she insisted that there were no onions. To demonstrate the truth, I politely retrieved the food and retrieved the onions, their potent aroma serving as evidence of their existence. I proceeded to show her the onions to support my statement. Annoyed, she retorted, "I'll make you some more." Swiftly, I informed her, "No thank you! Just give me a refund, please." Disrespectfully, she replied, "Well, it will take a few days for it to be returned to your account." Customer service at this restaurant needs more training on how to properly handle customer service. Considering the Google reviews and my personal encounter with this particular restaurant, it is evident that the owners should pay closer attention to the surveillance cameras. Additionally, they should provide employees with proper training on professionalism and etiquette in the workplace. Sadly, I have witnessed the downfall of many nice restaurants due to hiring individuals with lack of manners. @Bussiness owner…be proactive and not reactive. You’re business needs help!
Atmosphere: 1
Food: 1
Service: 1
Dylan Stanton
Running Uber eats and it took five mins to even get a response then was told to wait a couple mins then again…I had to cancel a 14 dollar order after turning around to go back from escambia county!There was no one in line!
Atmosphere: 1
Food: 1
Service: 1
Autumn Jordan
Their food use to be great but lately it has kinda really sucked on worth what you pay for it at all..
Delta Meza
The service was decent, the tables were dirty, and the food was nearly burned.
I ordered 2 shakes, a slushee, and a coke. Along with some food. A lady brought me two milkshakes and I assumed the rest was on its way. She came out and was walking around the parking lot all confused and went to read out the order to every car BUT me. I realized that they gave us the wrong order completely. I pressed the button and it took like 10 minutes for him to answer it. He said “what do you mean you got the wrong order” and was very rude. He came outside (he was wearing a red shirt and it was 9pm 4/13/24) and said “well this lady went to every single car and read out the order” and I said it was everyone but us. He was super rude. Then he gave me the price of my actual correct order and I told him they already charged me for the one that wasn’t mine. He had an attitude the entire time and didn’t even apologize for the confusion. As someone who has worked in the food industry for years, this should not be okay. By the time I got my food, it was cold and the milkshakes were melted so much. They didn’t make it right in any way and were rude. That guy needs to be fired. No one should treat customers that way.
Atmosphere: 1
Food: 1
Service: 1
I got two burritos two shakes and one pretzel it came out and there was one chode sized burrito and a toaster sandwich which was not ordered and on the wait for the other burrito when I sent the sandwich back I almost got handed a bunch of drinks it doesn't seem like they know what's going on and on top of that I've been waiting for about an hour for a burrito that I was supposed to have in the first place
Atmosphere: 1
Food: 1
Service: 1
From the time the order was placed to the arrival at the window took 22 minutes . pretty sorry service.
Atmosphere: 1
Food: 2
Service: 1
Hands down the smallest ULTIMATE meat and cheese breakfast burrito I have ever seen come out of a sonic kitchen. If you aren’t going to fill it correctly, where there’s not as much unused tortilla. Like cmon bro, don’t make a breakfast chode-rito when I’m paying $8 for it
Something has to be done about this Sonic. I don't know if it is corporate or franchise but whoever runs it appears to have simply given up. None of the screens work, nor do the card readers. They claim to accept tap to pay but cannot because their card readers don't work properly. Even the speakers and buttons on most of the booths are out of order.Service is unbelievably slow, but a glance into the kitchen area makes it clear why they might be understaffed. Sign after toxic sign from management reminding employees of different rules points to poor leadership.Sonic corporate should really do something to overhaul this place, because they make the whole company look bad.
Super long wait time( 30 minutes). Poor customer service. I don’t know how it stays in business also 2 people working.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mozzarella Sticks
I ordered a Chilli cheese coney foot long. Haven't had one in at least eist 7 years. This thing doesn't even taste real. They have changed so much the hot dog was a s big around as my pinky. Extremely cheap products to put this garbage together for the price almost 7 dollars.its says beef. Maybe a fart that came from the cow Got better at local gas station. No lie. Maybe in another 7 probly not.
Atmosphere: 4
Food: 1
Service: 5
Recommended dishes: Beef Hot Dog
Consistently sub-mediocre Sonic Drive-In location. The wait times, either at a stall or in the drive-thru, range between slightly annoying and downright incomprehensible. My main consideration for visiting this restaurant is the convenience of proximity, but it turns out that it can be a quicker, cheaper, and tastier trip to drive further out and visit one of many other competitive fast food establishments nearby.There's a kind of off-taste with the hamburgers at this location that I'm not sure I can explain properly. Usually what I associate with Sonic is a crisp patty with a strong mustard twang. The burgers here tend more towards a spectrum of limp, thin, dry, yet greasy. When you consider how un-fresh the burgers usually taste, it's a wonder how it took so long for the restaurant staff to take them out of a drawer and slap them on a bun.I've come here on a few separate occasions for a Sonic Blast, but have had unfortunate luck under these circumstances at well- for a different reason. Sometimes the staff either imply a slightly different order or are deliberately mishearing me to make what I assume is a marginally easier to produce, similar item- I'm really not sure which. For example, I can order what I refer to as a "Reece's cup Blast" (omitting "peanut butter" entirely) and then receive a cup full of vanilla soft serve with some peanut butter sauce, no real "Blast" to speak of. Not only does this make little sense from a perspective of mishearing, but, if I recall correctly, it doesn't even qualify as a Blast, because there was no solid mix-in.It's not all bad. Their slushes are good enough. Just make sure you go at happy hour or you'll be paying quite a hefty sum for some syrupy ice slurry.If not for its walkability from many nearby homes and apartments, I have no doubt that this Sonic would be in dire straits and would actually have some fire beneath them to improve. As it stands, there are so many better places to get a quick meal.
Atmosphere: 2
Food: 2
Service: 3
Fast and great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Tots, Burger, Strawberry, Burrito, Mozzarella Sticks, Breakfast Burrito
My car hop, Luke, was very polite today! Gave me lots of ketchup and told me Merry Christmas. Thank you for the good service yall.
Service: 5
Restaurantji Recommends
Fast service, good food and price is just right.
Atmosphere: 5
Food: 5
Service: 5
I ordered Chili Cheese fries along with a shake, and before receiving my order, I verified with the woman at the drive-thru that the fries would not contain onions. She assured me that the food would be onion-free. However, upon receiving the food and proceeding to eat, I noticed that there were onions present (as evidenced shown by the photo below). I circled back and kindly informed the lady that my order was incorrect and included onions. When I attempted to hand back the food, she made a stopping gesture and explained that she was unable to accept the returned food. She stated she would just remake my order. I then thanked her! Shortly a few seconds later another lady (A YOUNG KAREN) came to the window and rudely informed me that there was not onions on my fries! Despite her lack of verification, she jumped to the conclusion that I was being untruthful. In a rather impolite manner, she insisted that there were no onions. To demonstrate the truth, I politely retrieved the food and retrieved the onions, their potent aroma serving as evidence of their existence. I proceeded to show her the onions to support my statement. Annoyed, she retorted, "I'll make you some more." Swiftly, I informed her, "No thank you! Just give me a refund, please." Disrespectfully, she replied, "Well, it will take a few days for it to be returned to your account." Customer service at this restaurant needs more training on how to properly handle customer service. Considering the Google reviews and my personal encounter with this particular restaurant, it is evident that the owners should pay closer attention to the surveillance cameras. Additionally, they should provide employees with proper training on professionalism and etiquette in the workplace. Sadly, I have witnessed the downfall of many nice restaurants due to hiring individuals with lack of manners. @Bussiness owner…be proactive and not reactive. You’re business needs help!
Atmosphere: 1
Food: 1
Service: 1
Running Uber eats and it took five mins to even get a response then was told to wait a couple mins then again…I had to cancel a 14 dollar order after turning around to go back from escambia county!There was no one in line!
Atmosphere: 1
Food: 1
Service: 1
Their food use to be great but lately it has kinda really sucked on worth what you pay for it at all..
The service was decent, the tables were dirty, and the food was nearly burned.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Cheeseburger, Fries, Tots, Burger, Mozzarella Sticks