So I wasn’t going to write this review but since I’m pregnant and it made me cry, I want to at least let the management know. Yesterday evening I was in the store and the workers were just in your face talking about how they don’t get tipped and how they would give you a better cookie if they would be? I was there looking at the free cookie I would get for my birthday (I love this place— but not ever will I come back lol). As I’m standing there and my husband is coming into the store, they blurt out “oh here’s this guy now!” ?? They were speaking about it so much that I actually just asked them how much they make an hour. I didn’t need to be screamed that it was $9 (but they also get TIPS). Guys, as a former waitress and pastry worker who worked for muchhh less doing much more than putting a cookie in a box, not acceptable whatsoever.Needless to say they gave me an old cookie, you could see the creases on the icing (probably from the day before) and I’m sure talked snarky about how I didn’t tip them or something. Did not ask them to re-do it even though I should for $5 a cookie.I will never not ever come back to this location since they seem to have it out for people.Same guy I try to avoid with two girls.As someone who cried from this, it was lame and didn’t need to happen.Edit to add bc there was good before: There was the sweetest guy before, younger black gentleman who was very professional and patient and gave you the best cookie. Idk where he went but please bring him back for the cookie devotees Photo: I added a pic of what the cookie looked like after we bit into it a few times but threw away because it was so bad. Hardly any sprinkles and the frosting was hard and almost microwaved. Happy birthday to me ?
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Crumbl Cookies
jacqueline pedraza
My absolute favorite spot for when I'm craving cookies
debbie ryan
best store
Atmosphere: 5
Food: 5
Service: 5
Lyla Vega
Such a cute aethstetic vibe. Always smells so yummy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Cookies
Danny Villanueva
Best cookies for a sweet tooth
Atmosphere: 5
Food: 5
Service: 5
Clapito Orosoco
Parking: Parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Cookies
Diana Munoz
So this one's a little weird cuz it's kind of a mixed bag for me. While I found the cookies tasty, I did wish there was more than just four varieties, the service was very lackluster, and it would have been really nice had there been one vegan option. But it appears that this is their business model only rotating a few flavors at a time, and hopefully that means that the cookies are high quality. The first immediate pitfall I found with the cookie was one I have found in many of these other large gourmet cookies shops. The cookies are so big so dense and so thick that there's literally no way for them to be evenly cooked throughout. This results in a cookie that is fairly perfect for the outer crust portion of the cookie, and then the entire 2/3 of the inside is basically just uncooked cookie dough. I know some people enjoy eating cookie dough out of the can or out of the mixing bowl, but it really isn't good for you to eat raw cookie dough, unless it is not made with fresh raw eggs.Raw cookies aside, my real issue was with the service. The person behind the counter seemed entirely unbothered by my presence. I hadn't been there before so I asked two or three questions about flavors and packaging. They seemed annoyed by my questions and gave me short curt answers that frankly felt patronizing. So that wasn't very fun.Then there's the actual location itself. The decoration seems clinical and aseptic almost to the point of being unappetizing. There was not one single cookie smell to be sniffed, and in a place with both chocolate chip cookies and supposed sugar cookie dough, that tells me that they're either not really being baked on site or only baked once early in the morning before opening perhaps. Either way, if real estate agents can pop chocolate chip cookies in the oven before a showing so the smell will make a house feel more homey, certainly a cookie ? company can inject a little bit of this homeyness and cookie scent into their stores.... All around was a meh experience. And at that price it really shouldn't be.
Atmosphere: 3
Food: 4
Service: 3
Yolanda Taylor
Overall the cookies are amazing. And the service is superb. Never a wait time. You are in and out.
Atmosphere: 5
Food: 5
Service: 5
Claudia
Amazing place I go every week the cookies are amazing!!!
Recommended dishes: Chocolate Chip, Crumbl Cookies
Mike Dixon
Cookies were warm and delicious, quick service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip
Geyler Castro
The cookies are amazing you have to try them!
Atmosphere: 5
Food: 5
Service: 5
megan wells
The best cookies! Way better than night owl. 10/10 recommend the sugar cookie and the cookie dough. So good!Parking: There are always spots on weekdays. Weekends can get tricky with Costco and a movie theater close by.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip, Crumbl Cookies, Confetti Cake Cookie, Cupcake, Cookies and Cream
So I wasn’t going to write this review but since I’m pregnant and it made me cry, I want to at least let the management know. Yesterday evening I was in the store and the workers were just in your face talking about how they don’t get tipped and how they would give you a better cookie if they would be? I was there looking at the free cookie I would get for my birthday (I love this place— but not ever will I come back lol). As I’m standing there and my husband is coming into the store, they blurt out “oh here’s this guy now!” ?? They were speaking about it so much that I actually just asked them how much they make an hour. I didn’t need to be screamed that it was $9 (but they also get TIPS). Guys, as a former waitress and pastry worker who worked for muchhh less doing much more than putting a cookie in a box, not acceptable whatsoever.Needless to say they gave me an old cookie, you could see the creases on the icing (probably from the day before) and I’m sure talked snarky about how I didn’t tip them or something. Did not ask them to re-do it even though I should for $5 a cookie.I will never not ever come back to this location since they seem to have it out for people.Same guy I try to avoid with two girls.As someone who cried from this, it was lame and didn’t need to happen.Edit to add bc there was good before: There was the sweetest guy before, younger black gentleman who was very professional and patient and gave you the best cookie. Idk where he went but please bring him back for the cookie devotees Photo: I added a pic of what the cookie looked like after we bit into it a few times but threw away because it was so bad. Hardly any sprinkles and the frosting was hard and almost microwaved. Happy birthday to me ?
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Crumbl Cookies
My absolute favorite spot for when I'm craving cookies
best store
Atmosphere: 5
Food: 5
Service: 5
Such a cute aethstetic vibe. Always smells so yummy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Cookies
Best cookies for a sweet tooth
Atmosphere: 5
Food: 5
Service: 5
Parking: Parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Cookies
So this one's a little weird cuz it's kind of a mixed bag for me. While I found the cookies tasty, I did wish there was more than just four varieties, the service was very lackluster, and it would have been really nice had there been one vegan option. But it appears that this is their business model only rotating a few flavors at a time, and hopefully that means that the cookies are high quality. The first immediate pitfall I found with the cookie was one I have found in many of these other large gourmet cookies shops. The cookies are so big so dense and so thick that there's literally no way for them to be evenly cooked throughout. This results in a cookie that is fairly perfect for the outer crust portion of the cookie, and then the entire 2/3 of the inside is basically just uncooked cookie dough. I know some people enjoy eating cookie dough out of the can or out of the mixing bowl, but it really isn't good for you to eat raw cookie dough, unless it is not made with fresh raw eggs.Raw cookies aside, my real issue was with the service. The person behind the counter seemed entirely unbothered by my presence. I hadn't been there before so I asked two or three questions about flavors and packaging. They seemed annoyed by my questions and gave me short curt answers that frankly felt patronizing. So that wasn't very fun.Then there's the actual location itself. The decoration seems clinical and aseptic almost to the point of being unappetizing. There was not one single cookie smell to be sniffed, and in a place with both chocolate chip cookies and supposed sugar cookie dough, that tells me that they're either not really being baked on site or only baked once early in the morning before opening perhaps. Either way, if real estate agents can pop chocolate chip cookies in the oven before a showing so the smell will make a house feel more homey, certainly a cookie ? company can inject a little bit of this homeyness and cookie scent into their stores.... All around was a meh experience. And at that price it really shouldn't be.
Atmosphere: 3
Food: 4
Service: 3
Overall the cookies are amazing. And the service is superb. Never a wait time. You are in and out.
Atmosphere: 5
Food: 5
Service: 5
Amazing place I go every week the cookies are amazing!!!
Atmosphere: 5
Food: 5
Service: 5
Great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crumbl Cookies
Restaurantji Recommends
They are sooo good???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip, Crumbl Cookies
Cookies were warm and delicious, quick service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip
The cookies are amazing you have to try them!
Atmosphere: 5
Food: 5
Service: 5
The best cookies! Way better than night owl. 10/10 recommend the sugar cookie and the cookie dough. So good!Parking: There are always spots on weekdays. Weekends can get tricky with Costco and a movie theater close by.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip, Crumbl Cookies, Confetti Cake Cookie, Cupcake, Cookies and Cream
Love the different types of treats!
Atmosphere: 5
Food: 5
Service: 5