First off this isn’t my fist time ordering the chilis “It’s Just Wings” but it was my first time ordering from this location on university in Pines. I ordered the 16pc wings which are supposed to come with fries and 2 wing flavors as well as 2 dipping sauces of ranch or blue cheese but at the end I added extra fries. I arrive— they don’t bring it to my car even though I check in. I enter and give my name, sure enough workers are at the counter and my food on the rack but no one is “available” to bring my food even though at 12pm on a Friday with a low occupancy in the building you’d think otherwise. So far I’m ignoring the bad management but then I open up my food at the counter in front of them and it’s a disaster: 16pc chicken wings with no wing sauce to be seen except in in small 2oz sauce containers and my added fries are missing and no dipping sauces of the ranch that I ordered; in simpler words I received plain wings with missing sauces and a missing side. Obviously I complain— the girl at the counter I know is just a teenager so I tell her what’s wrong but to bring a manager if anything so I can explain. A manager comes out from which I heard him in the kitchen arguing with his teenage employee and starts in with an attitude( I work in a restaurant as a server, I understand things can get heated especially when busy but at 12pm on a friday before rush hour and when I can plainly see that you have barely any customers inside, I don’t understand why there’s any attitude especially when my order is completely wrong) I explain to him and he’s hanging onto his breath to immediately explain how on the restaurant ticket that’s not how it shows and that I must have ordered it wrong— There is a lot to pick at in this one interaction but I’ll stick to just telling the story— So being frustrated already and seeing I’ll have to argue my side, I pull out my phone and show him just exactly how I ordered my food via google. Showed him that there isn’t even an option to put ranch as a wing flavor which is what he argued what I did. Showed him that I did in fact order my wing flavors as garlic Parmesan and mild bbq, and that these were not and couldn’t be dipping sauces because there’s not even an OPTION FOR IT ON GOOGLE. Immediately, he backtracks, apologizes though I may add not so graciously and has them fixed. I don’t usually write reviews much less bad ones and even less over something like food but I guess I’m already having a bad day. I give two stars because even though service/management was so bad through most of this interaction, at least in the end I did receive my order how I wanted. **ill add that it seems management doesn’t know how to read their food tickets because as I scroll through other reviews, their orders look just as plain and ridiculous as mine with similar mistakes. Just wondering how many times they’re going to make this mistake before a district manager has to be called to do some much needed retraining.
Atmosphere: 1
Food: 3
Service: 2
Kelly P.
The website for this business is misleading. I ordered a platter of bone in wings without realizing that this is just a Chili's restaurant. The order was all wrong and the wings were not very good. Almost no sauce and the breading was super soggy. Order was not very hot when I picked it up. Also these were supposed to be bone-in. Mostly I was disappointed by the fact that the website made it appear as a standalone business when everything actually comes out of a Chili's kitchen. Will not return.
Rajendra P.
Burnt Fries.. Rubbery chicken...horrible experience..lot of oil in carry bag... would never order from this place. Don't even want to give 1 star...
Rachel E.
I made an online order from them once over 2 years ago. Soon after, I started getting harassed by them with tons of emails. I've unsubscribed from their emails over 2 dozen times, but still, every week, I get harassed with more emails. I've emailed their corporate office, but still, more emails. I've refused to order from them again or eat at Chili's out of spite. I'm petty. Eat there if you choose BUT NEVER GIVE THEM YOUR EMAIL ADDRESS! If you really want good wings, go to Crosstown's (Batavia & Naperville locations). They have the best, and its worth the drive!
Krys Y.
Not impressed.I ordered boneless wings with 2 different sauces: Mango Habanero and Buffalo sauces. The order came with curly fries which were soggy by the time they reached my house via DoorDash, but I expected that.The wings were barely warm and had hardly any sauce on them at all. If they had been sauced properly, they may have been good. I guess we'll never know.I should have checked Yelp before ordering.#disappointed
Sydney S.
These were the most disappointing wings I've truly ever had. It was as if they microwaved Tyson frozen chicken nuggets from the grocery store. At first I gave them the benefit of the doubt that they forgot the sauce, but actually they put the smallest spoonful of sauce on the bottom of the container and threw the wings on top of it. They forgot the ranch. They were supposed to walk it to the car which never happened and we eventually gave up and went inside to grab it ourselves. This became one of my deepest regrets. I am so sorry for anyone that had to eat this. What more can I say? They did not give an option for zero stars.
Candice Candice
The food wasn’t good. I only ate a small portion and couldn’t finished. The fries were stale and cooked in old grease. The wings didn’t have much of a lemon pepper flavor. The ranch was tasteless and watery. I will not be trying them again!!
Beauti 2TheCore
The food wasn’t good. I only ate a small portion and couldn’t finished. The fries were stale and cooked in old grease. The wings didn’t have much of a lemon pepper flavor. The ranch was tasteless and watery. I will not be trying them again!!
Alina Maria
Wanted to try a different wing place ordered the bbq chipotle boneless and they are better than bdubs I don't understand the bad reviews about this place
A G
Wanted to try a different wing place ordered the bbq chipotle boneless and they are better than bdubs I don't understand the bad reviews about this place
RIP off. Don't order thru Uber Eats. Take out or delivery. Customer service sucks. Never again. They can take my 14 dollars and shove it where the sun don't shine. Shame on you!
Bella Ali
Wings were hard and dry. Fries were eatable. We ordered smoked bone-in wings, we received some plain ones loaded with seasoning powder over them.
Christina Tyler
I received a credit from my job for $15 for a grubhub order. Cool. I wanted wings and wanted to try a new place. I saw It's Just Wings. I read the reviews on Grubhub and decided to order lemon pepper wings with fries. I'm still so disappointed in what I received. This happened months ago. I hope they're better now. Don't believe grubhub reviews though.
Food: 1
Dyron C.
I ordered the 16 piece garlic parmesan and original flavor and it didn't have any sauce on either of them. The curly fries were cold and hard. I was very disappointed. Will never order from them again. Take my word. 31.00 gone down the drain. I threw it all away. SMDH.
First off this isn’t my fist time ordering the chilis “It’s Just Wings” but it was my first time ordering from this location on university in Pines. I ordered the 16pc wings which are supposed to come with fries and 2 wing flavors as well as 2 dipping sauces of ranch or blue cheese but at the end I added extra fries. I arrive— they don’t bring it to my car even though I check in. I enter and give my name, sure enough workers are at the counter and my food on the rack but no one is “available” to bring my food even though at 12pm on a Friday with a low occupancy in the building you’d think otherwise. So far I’m ignoring the bad management but then I open up my food at the counter in front of them and it’s a disaster: 16pc chicken wings with no wing sauce to be seen except in in small 2oz sauce containers and my added fries are missing and no dipping sauces of the ranch that I ordered; in simpler words I received plain wings with missing sauces and a missing side. Obviously I complain— the girl at the counter I know is just a teenager so I tell her what’s wrong but to bring a manager if anything so I can explain. A manager comes out from which I heard him in the kitchen arguing with his teenage employee and starts in with an attitude( I work in a restaurant as a server, I understand things can get heated especially when busy but at 12pm on a friday before rush hour and when I can plainly see that you have barely any customers inside, I don’t understand why there’s any attitude especially when my order is completely wrong) I explain to him and he’s hanging onto his breath to immediately explain how on the restaurant ticket that’s not how it shows and that I must have ordered it wrong— There is a lot to pick at in this one interaction but I’ll stick to just telling the story— So being frustrated already and seeing I’ll have to argue my side, I pull out my phone and show him just exactly how I ordered my food via google. Showed him that there isn’t even an option to put ranch as a wing flavor which is what he argued what I did. Showed him that I did in fact order my wing flavors as garlic Parmesan and mild bbq, and that these were not and couldn’t be dipping sauces because there’s not even an OPTION FOR IT ON GOOGLE. Immediately, he backtracks, apologizes though I may add not so graciously and has them fixed. I don’t usually write reviews much less bad ones and even less over something like food but I guess I’m already having a bad day. I give two stars because even though service/management was so bad through most of this interaction, at least in the end I did receive my order how I wanted. **ill add that it seems management doesn’t know how to read their food tickets because as I scroll through other reviews, their orders look just as plain and ridiculous as mine with similar mistakes. Just wondering how many times they’re going to make this mistake before a district manager has to be called to do some much needed retraining.
Atmosphere: 1
Food: 3
Service: 2
The website for this business is misleading. I ordered a platter of bone in wings without realizing that this is just a Chili's restaurant. The order was all wrong and the wings were not very good. Almost no sauce and the breading was super soggy. Order was not very hot when I picked it up. Also these were supposed to be bone-in. Mostly I was disappointed by the fact that the website made it appear as a standalone business when everything actually comes out of a Chili's kitchen. Will not return.
Burnt Fries.. Rubbery chicken...horrible experience..lot of oil in carry bag... would never order from this place. Don't even want to give 1 star...
I made an online order from them once over 2 years ago. Soon after, I started getting harassed by them with tons of emails. I've unsubscribed from their emails over 2 dozen times, but still, every week, I get harassed with more emails. I've emailed their corporate office, but still, more emails. I've refused to order from them again or eat at Chili's out of spite. I'm petty. Eat there if you choose BUT NEVER GIVE THEM YOUR EMAIL ADDRESS! If you really want good wings, go to Crosstown's (Batavia & Naperville locations). They have the best, and its worth the drive!
Not impressed.I ordered boneless wings with 2 different sauces: Mango Habanero and Buffalo sauces. The order came with curly fries which were soggy by the time they reached my house via DoorDash, but I expected that.The wings were barely warm and had hardly any sauce on them at all. If they had been sauced properly, they may have been good. I guess we'll never know.I should have checked Yelp before ordering.#disappointed
These were the most disappointing wings I've truly ever had. It was as if they microwaved Tyson frozen chicken nuggets from the grocery store. At first I gave them the benefit of the doubt that they forgot the sauce, but actually they put the smallest spoonful of sauce on the bottom of the container and threw the wings on top of it. They forgot the ranch. They were supposed to walk it to the car which never happened and we eventually gave up and went inside to grab it ourselves. This became one of my deepest regrets. I am so sorry for anyone that had to eat this. What more can I say? They did not give an option for zero stars.
The food wasn’t good. I only ate a small portion and couldn’t finished. The fries were stale and cooked in old grease. The wings didn’t have much of a lemon pepper flavor. The ranch was tasteless and watery. I will not be trying them again!!
The food wasn’t good. I only ate a small portion and couldn’t finished. The fries were stale and cooked in old grease. The wings didn’t have much of a lemon pepper flavor. The ranch was tasteless and watery. I will not be trying them again!!
Wanted to try a different wing place ordered the bbq chipotle boneless and they are better than bdubs I don't understand the bad reviews about this place
Wanted to try a different wing place ordered the bbq chipotle boneless and they are better than bdubs I don't understand the bad reviews about this place
Restaurantji Recommends
Awful food is
Atmosphere: 1
Food: 1
Service: 1
RIP off. Don't order thru Uber Eats. Take out or delivery. Customer service sucks. Never again. They can take my 14 dollars and shove it where the sun don't shine. Shame on you!
Wings were hard and dry. Fries were eatable. We ordered smoked bone-in wings, we received some plain ones loaded with seasoning powder over them.
I received a credit from my job for $15 for a grubhub order. Cool. I wanted wings and wanted to try a new place. I saw It's Just Wings. I read the reviews on Grubhub and decided to order lemon pepper wings with fries. I'm still so disappointed in what I received. This happened months ago. I hope they're better now. Don't believe grubhub reviews though.
Food: 1
I ordered the 16 piece garlic parmesan and original flavor and it didn't have any sauce on either of them. The curly fries were cold and hard. I was very disappointed. Will never order from them again. Take my word. 31.00 gone down the drain. I threw it all away. SMDH.