Marco's has been my go to for years. They used to be a growing chain w a small pizzeria feel. I have spent thousands and many great family nights w Marco's, but recently Marco's has switched up their app and their deals page and it's the worst experience. Pizza quality has gone way down, and I found out any given staff member becomes the chef for the night. It's now just another large chain pumping out mass quantities forgetting the integral trait of a quality product. They're still growing so just maybe in the future, they'll realize scaling too fast is not always a good thing and get back to a quality pizza and a good customer experience...Until then I'm back at PIZZA HUT!
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Pepperoni Magnifico, Chicken Dippers, Cinnasquares, Chicken Wings, All Meat Calzone, Chicken Club, House Salad, Pepperoni Pizza
Hero S
Kid is just goofing around with other employees food is just piling up on and not handing it out.
Robert Johannes
I was in the Pembroke Pines store around 6:30 pm on Feb 4. What a madhouse in there. The staff was screaming at each other. Banging on the walls while the restaurant was full of people. I tried this place for the first time, since it is a neighborhood store. But never again, it’s a circus over there.
Atmosphere: 1
Food: 4
Service: 1
monacha1 monacha1
Pizza is good, but the lack of service is noticeable. Every time I order to go it takes forever and even the delivery people complaint because of this. Also, missed orders requests.
Food: 4
Service: 2
Recommended dishes: Deluxe, Pepperoni Magnifico
Daniela Victoria
Terrible service, a girl yelled at me horribly and almost hit me, I was waiting for 25 minutes and they never gave me my order and on top of that for claiming that they had me telling me that it wasn't ready when they hadn't even started preparing it, they really never told me had been treated this way anywhere, the worst attention almost hit me…
Daniela Calonge Nishiky
He tenido la peor experiencia en este lugar, llegué a recoger un pedido y la Srta que toma los pedidos me dijo que estaba en preparación, le pregunté 3 veces y me dijo lo mismo… luego de 25 minutos pedí a otra Srta que por favor una persona en español me atienda, se me acercó una Srta y le dije que pasaba con mi pedido y se acercó a otra Srta preguntando y regreso a decirme que ya me habían dicho que ya se habían llevado mi pedido es donde yo le digo que es imposible porque yo no me había llevado nada y que era imposible que ella me haya dicho algo porque yo con ella no había hablado en todo el tiempo que estuve en el establecimiento y me dijo muy malcriada que bueno que el pedido no estaba y que me vaya porque el pedido no estaba y le dije que no podía hablarme así que había estado más de 25 minutos esperando que no sea malcriado y me seguía diciendo que me largara del lugar, es donde yo le moleste y le dije que no me podía hablar así y se me acercó mucho mucho a gritarme que me largue que me largue del lugar de manera muy fea, finalmente me botaron de manera muy mal educada. No recomiendo para nada este lugar
Nicole
Delicious, fresh and fulfilling. I came back a second time. This is my pizza joint from now on.
I really wish I could leave a glowing review for Marco’s as I have ordered their pizza for delivery multiple times without issue and really appreciate the quality of their product.However; my experiencing today with take out changed my opinion of Marco’s Pizza as a business entirely.In December, Marco’s sent out direct mail with coupons that had a clear expiration date of 1/31/2024. These coupons had no specifics on delivery vs. takeout, etc. I wanted to use the coupon for 2-Topping large pizza for $10.99 today.I ordered online for take out and tried to apply the code for the coupon but was told it was invalid. Ok, no problem. I paid in full online and went to the business for pickup hoping to get answers there.This is when I lost all faith in Marco’s.I showed the cashier the coupon and asked if anything could be done.Cashier: “It’s expired.”Me: “It clearly shows an expiration date of 1/31/2024, today is 1/1/2024.”Cashier: “Oh it’s a mistake, it’s not the first time this has happened.”Me: “So there’s nothing you can do?”Cashier: “If you call it in over the phone, I can try to apply a discount.”Me: “But you can’t apply anything to my order now?”Cashier: “No.”My disappointment and frustration is directed solely at the Marketing and Sales Operations of Marco’s. Get it together or you will lose more business from previously satisfied customers. What was the point of spending your marketing budget on direct mail coupons if the printed expiration date isn’t accurate or worse, your own staff isn’t trained on how to input it or your website isn’t updated to accept it? What kind of business model is that?Very disappointed.
Atmosphere: 2
Food: 4
Service: 1
Phabi93
Went to Marco pizzas at the pines location and sergio was very polite and friendly- the wait time was not bad at all.All veggies pizza well done no burn- if I could give 10 star they would be it.I love my pizza they would be best recommended. I went when it was less pizza in store-the other staff was very customer service friendly. I think he was the delivery guy.But anyway great reviews for this location
I visited Marco's 2 weeks later after my last pizza order was a disaster. This time the pizza was Great! The night shift definitely more attentive than the day shift. Special thanks to Julissa for taking the time to listen to my complaint I had about my last visit and correcting the issue. Julissa has exceptional customer service skills and I will definitely to this Marco's . Thanks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own
Frank l
Very tasty pizza affordable prices good quality sauces. My kids love it. We make it a tradition. Weekly every Wednesday dinner.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Deluxe
gloria cora
As I’m writing it’s been a hour since I ordered and I’m literally 6 minutes away. I don’t understand why delivery always takes sometimes an hour or longer! When you call whoever answers the phone has little to NO regards. It’s a real shame the pizza is good but service really SUCKS!! We must do better.
Atmosphere: 1
Food: 4
Service: 1
Master Gargoyle
Its good, reasonable price and I can get it while hanging out at Unfun stuff.
Atmosphere: 4
Food: 4
Service: 4
Diva Diva
I wish they would wear gloves, but the pizza is always good. I came in with a few friends and i noticed that the person preparing the pizza did not wear gloves. While i understand once the pizza is in the over all germs and bacteria will be killed off. For all i know someone could go to the restroom and not wash their hands.
Good pizza.
Marco's has been my go to for years. They used to be a growing chain w a small pizzeria feel. I have spent thousands and many great family nights w Marco's, but recently Marco's has switched up their app and their deals page and it's the worst experience. Pizza quality has gone way down, and I found out any given staff member becomes the chef for the night. It's now just another large chain pumping out mass quantities forgetting the integral trait of a quality product. They're still growing so just maybe in the future, they'll realize scaling too fast is not always a good thing and get back to a quality pizza and a good customer experience...Until then I'm back at PIZZA HUT!
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Pepperoni Magnifico, Chicken Dippers, Cinnasquares, Chicken Wings, All Meat Calzone, Chicken Club, House Salad, Pepperoni Pizza
Kid is just goofing around with other employees food is just piling up on and not handing it out.
I was in the Pembroke Pines store around 6:30 pm on Feb 4. What a madhouse in there. The staff was screaming at each other. Banging on the walls while the restaurant was full of people. I tried this place for the first time, since it is a neighborhood store. But never again, it’s a circus over there.
Atmosphere: 1
Food: 4
Service: 1
Pizza is good, but the lack of service is noticeable. Every time I order to go it takes forever and even the delivery people complaint because of this. Also, missed orders requests.
Food: 4
Service: 2
Recommended dishes: Deluxe, Pepperoni Magnifico
Terrible service, a girl yelled at me horribly and almost hit me, I was waiting for 25 minutes and they never gave me my order and on top of that for claiming that they had me telling me that it wasn't ready when they hadn't even started preparing it, they really never told me had been treated this way anywhere, the worst attention almost hit me…
He tenido la peor experiencia en este lugar, llegué a recoger un pedido y la Srta que toma los pedidos me dijo que estaba en preparación, le pregunté 3 veces y me dijo lo mismo… luego de 25 minutos pedí a otra Srta que por favor una persona en español me atienda, se me acercó una Srta y le dije que pasaba con mi pedido y se acercó a otra Srta preguntando y regreso a decirme que ya me habían dicho que ya se habían llevado mi pedido es donde yo le digo que es imposible porque yo no me había llevado nada y que era imposible que ella me haya dicho algo porque yo con ella no había hablado en todo el tiempo que estuve en el establecimiento y me dijo muy malcriada que bueno que el pedido no estaba y que me vaya porque el pedido no estaba y le dije que no podía hablarme así que había estado más de 25 minutos esperando que no sea malcriado y me seguía diciendo que me largara del lugar, es donde yo le moleste y le dije que no me podía hablar así y se me acercó mucho mucho a gritarme que me largue que me largue del lugar de manera muy fea, finalmente me botaron de manera muy mal educada. No recomiendo para nada este lugar
Delicious, fresh and fulfilling. I came back a second time. This is my pizza joint from now on.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico, Chicken Wings, Hawaiian Chicken
I really wish I could leave a glowing review for Marco’s as I have ordered their pizza for delivery multiple times without issue and really appreciate the quality of their product.However; my experiencing today with take out changed my opinion of Marco’s Pizza as a business entirely.In December, Marco’s sent out direct mail with coupons that had a clear expiration date of 1/31/2024. These coupons had no specifics on delivery vs. takeout, etc. I wanted to use the coupon for 2-Topping large pizza for $10.99 today.I ordered online for take out and tried to apply the code for the coupon but was told it was invalid. Ok, no problem. I paid in full online and went to the business for pickup hoping to get answers there.This is when I lost all faith in Marco’s.I showed the cashier the coupon and asked if anything could be done.Cashier: “It’s expired.”Me: “It clearly shows an expiration date of 1/31/2024, today is 1/1/2024.”Cashier: “Oh it’s a mistake, it’s not the first time this has happened.”Me: “So there’s nothing you can do?”Cashier: “If you call it in over the phone, I can try to apply a discount.”Me: “But you can’t apply anything to my order now?”Cashier: “No.”My disappointment and frustration is directed solely at the Marketing and Sales Operations of Marco’s. Get it together or you will lose more business from previously satisfied customers. What was the point of spending your marketing budget on direct mail coupons if the printed expiration date isn’t accurate or worse, your own staff isn’t trained on how to input it or your website isn’t updated to accept it? What kind of business model is that?Very disappointed.
Atmosphere: 2
Food: 4
Service: 1
Went to Marco pizzas at the pines location and sergio was very polite and friendly- the wait time was not bad at all.All veggies pizza well done no burn- if I could give 10 star they would be it.I love my pizza they would be best recommended. I went when it was less pizza in store-the other staff was very customer service friendly. I think he was the delivery guy.But anyway great reviews for this location
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Deluxe, Pepperoni Magnifico, Chicken Dippers, Chicken Wings, Pepperoni Pizza
Restaurantji Recommends
I visited Marco's 2 weeks later after my last pizza order was a disaster. This time the pizza was Great! The night shift definitely more attentive than the day shift. Special thanks to Julissa for taking the time to listen to my complaint I had about my last visit and correcting the issue. Julissa has exceptional customer service skills and I will definitely to this Marco's . Thanks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own
Very tasty pizza affordable prices good quality sauces. My kids love it. We make it a tradition. Weekly every Wednesday dinner.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Deluxe
As I’m writing it’s been a hour since I ordered and I’m literally 6 minutes away. I don’t understand why delivery always takes sometimes an hour or longer! When you call whoever answers the phone has little to NO regards. It’s a real shame the pizza is good but service really SUCKS!! We must do better.
Atmosphere: 1
Food: 4
Service: 1
Its good, reasonable price and I can get it while hanging out at Unfun stuff.
Atmosphere: 4
Food: 4
Service: 4
I wish they would wear gloves, but the pizza is always good. I came in with a few friends and i noticed that the person preparing the pizza did not wear gloves. While i understand once the pizza is in the over all germs and bacteria will be killed off. For all i know someone could go to the restroom and not wash their hands.
Food: 5