Not only was my soup not made correctly but there was a long hair in it.... And yes I noticed once it was already in my mouth. So grossed out.
Shula R.
Located on the corner of Pines and Hiatus across from the Home Depot, this Panera is a rather large one with indoor and outdoor seating. Ordered on the mobile app and picked up in the drive through. The app is pretty accurate with telling you your order status and when it's ready to pick up. We wanted to try some of the new/enhanced menu items. The bacon Mac and cheese is tasty and filling (the small cup we got was quite hefty feeling). The bread bowl that we ordered for our cup of soup has certainly shrunk over the years with the cost of adding it on increasing. The Mediterranean chicken and grains salad was felt healthy overall and had a fair amount chicken but there definitely was extra room for either more greens or grains (which were a little sparse). Lastly the toasted Italiano was a bit mixed. In general it was quite bready for the ratio or meat and toppings. The combo of ingredients had a good flavor but the filling was a little sad. For the price we paid for 3 meals to go, I almost feel we could have spent a little more and eaten out a comparable meal. Will probably give it another try and maybe order in next time to see if that helps at all with some of the quality/quantity issues.
Michelle F.
I was really impressed how Panera kept true to their promise of enhances items. I was definitely skeptical. I kept hearing about it on TV and in my e-mails from them. But it is true Folks. The Greek salad was huge!! It was also fresh and delicious. We shared that and a new Chicken Bacon Rancher sandwich. The sandwich was pretty good. I don't think they put enough bacon on it. The ranch dressing was a nice touch but the bread felt like it would fall apart. I enjoy their agave lemonade. It is unique. This lemonade has just the right amount of sweetness. I got a brownie and had a couple bites but this was not too good. I felt it was not sweet enough and just meh.
Cherokee Bill
RIP to Dennis Brown, 46, and Sarah Katz, 21. (Pictured) ??? Prayers for their loved ones.I'm actually still at this location enjoying myself. There was a time when I let the behavior of staff turn me off from my favorite restaurants/establishments.Not any more. Now I realize that's just ruining my own joy. So, especially with the utilization of reviews, I decided that wasn't the best way to handle it.I enjoy Panera. and staff with bad CS, attitudes, and/or habits won't ruin that for me.Which brings me here today. I stepped into this particular location that I recently found and have come to enjoy. Going to the men's room, I immediately noticed the floor was very wet. Almost soaked. I actually looked back because I thought I was in such a rush that I missed the "Wet Floor" sign. I thought I was tripping because what establishment in 2024 is going to have that much water on their floor with no warnings posted?That's Liability 101. I eventually politely informed a team member that the floor was soaked, a wet floor sign was right there, and that they may want to consider using it since it would be very unfortunate if someone got hurt. (It was the little girl in the picture.)Minutes later, after she looked at me like I wasn't there, the shift manager walked out of the bathroom, and I politely told him the same thing and that his employee didnt seem to give a damn. Emphasis on the wet floor sign literally being inches from us and no need for anyone to get hurt.He looked at me like he was lost and said, "Ok."I went on to use the restroom. (Only one is working, and he was in it) While inside, I told myself I'm going to record my walk out, and if there's still no wet floor sign, I'm leaving this review.That's how we got here. Panera Bread is frequented by various classes of people. Including many elderly people who aren't as stable as they once were. The utter lack of concern, not only the little girl but also the team leader, had for the safety of their/Panera's patrons actually infuriates me. Someone could seriously have gotten hurt. This is customer service 101. Not even customer service alone, but also a frontline company defense against liability. Especially unnecessary liability.I'll be back later to edit this with the shift leaders name, Lord willing, but I hope whoever reads this acknowledges that this behavior and inaction is unspeakably unacceptable. I hope a proper course of corrective action is taken to address what clearly is some foundational misunderstandings about standards & best practices in the service industry.Because trust, me leaving this review is a hell of a lot better than one of your customers getting seriously hurt. Or one of your customers even pretending to and tying you up in settlement driven litigation. When any of your 2 informed employees could have simply grabbed the sign (the one they instead used to stop your patrons from using the trash bin) and placed it on the floor as a warning for the paying patrons who keep them employed.The video would only post 30 seconds. It's a little over 1 minute. I'll be uploading that on my socials, Lord willing. You can clearly see the details of what I mentioned in the media.This isn't going to ruin my experience or my love for Panera. I'm a lifer. Hopefully, this will be addressed properly. Also, it would be great if the outside chairs didn't rock. Maybe someone could check the legs one day.Great location. Great atmosphere. And until today, every employee has been exceptionally kind, polite, and memorable. Even the shift leader previously.The "2" rating is because with the 2 national tragedies Panera has been recently involved in, the idea that any team member at any location wasn't well versed in prioritizing customer safety, and instead so dismissive about it, is actually unthinkable as well.I'd think the last thing management would want is to have any more innocent lives or public scandal tied to company irresponsibili
Atmosphere: 4
Food: 3
Service: 1
Sofia Freile
I would give them 0 stars if available. They cannot get an order right. Be very CAREFUL checking your order on the window because you're in for disappointment when you get home. Chicken salad with no chicken, Bread bowl where they forgot to pack the soup. This is on the expensive side for fast food, the service is the worst and the food is whatever the few times they get the order right. Never coming back.
Atmosphere: 1
Food: 1
Service: 1
Sofia F.
They cannot get an order right. Be CAREFUL at the pickup window and check your order because you're in for disappointment when you get home. I've got chicken salads with no chicken, bread bowl of soup and they didn't sent the soup. This is on the expensive side for fast food and the food is bad and service is worse. I stopped coming here months ago and today I decided to go back since it was raining. Bad decision.
Carolina Ospina Grisales
Is a place that makes you feel at home. Their food is delicious, well presented; the place is clean and the perfect spot to work, study or simply be with your friends.
Atmosphere: 5
Food: 5
Service: 5
Mr. G.
Music too loud for work, much less to enjoy one's food. Asked an employee if music may be lowered, she checked with manager who said no.
Atmosphere: 1
Food: 2
Service: 2
BobaRoach 13
More Panera breads should drive throughs. Quality food for the same price as these fast food joints. Panera is the way to go
So... I only decided to pop into Panera tonight because my daughter just had oral surgery and she said she wanted soup and a smoothie from Panera. We visited this location, placed our order. The girl on the drive-through speaker sounded like she was bothered to be taking our order. I told her I wanted chips with my meals, she gave me one bag of chips and a baguette with the other. And then I asked for broccoli and cheese soup with one of my pick two meals, and I got a tomato soup instead of the broccoli and cheese soup, which I really don't like. Luckily it wasn't my daughter's soup so she at least got what she wanted. I guess I have to eat it tonight. It's little things like this that make a difference for customers.
Christa Brooks Cooking My Sass Off
The grilled cheese sandwich ? ? & the tomatoe soup is delicious ..
Not only was my soup not made correctly but there was a long hair in it.... And yes I noticed once it was already in my mouth. So grossed out.
Located on the corner of Pines and Hiatus across from the Home Depot, this Panera is a rather large one with indoor and outdoor seating. Ordered on the mobile app and picked up in the drive through. The app is pretty accurate with telling you your order status and when it's ready to pick up. We wanted to try some of the new/enhanced menu items. The bacon Mac and cheese is tasty and filling (the small cup we got was quite hefty feeling). The bread bowl that we ordered for our cup of soup has certainly shrunk over the years with the cost of adding it on increasing. The Mediterranean chicken and grains salad was felt healthy overall and had a fair amount chicken but there definitely was extra room for either more greens or grains (which were a little sparse). Lastly the toasted Italiano was a bit mixed. In general it was quite bready for the ratio or meat and toppings. The combo of ingredients had a good flavor but the filling was a little sad. For the price we paid for 3 meals to go, I almost feel we could have spent a little more and eaten out a comparable meal. Will probably give it another try and maybe order in next time to see if that helps at all with some of the quality/quantity issues.
I was really impressed how Panera kept true to their promise of enhances items. I was definitely skeptical. I kept hearing about it on TV and in my e-mails from them. But it is true Folks. The Greek salad was huge!! It was also fresh and delicious. We shared that and a new Chicken Bacon Rancher sandwich. The sandwich was pretty good. I don't think they put enough bacon on it. The ranch dressing was a nice touch but the bread felt like it would fall apart. I enjoy their agave lemonade. It is unique. This lemonade has just the right amount of sweetness. I got a brownie and had a couple bites but this was not too good. I felt it was not sweet enough and just meh.
RIP to Dennis Brown, 46, and Sarah Katz, 21. (Pictured) ??? Prayers for their loved ones.I'm actually still at this location enjoying myself. There was a time when I let the behavior of staff turn me off from my favorite restaurants/establishments.Not any more. Now I realize that's just ruining my own joy. So, especially with the utilization of reviews, I decided that wasn't the best way to handle it.I enjoy Panera. and staff with bad CS, attitudes, and/or habits won't ruin that for me.Which brings me here today. I stepped into this particular location that I recently found and have come to enjoy. Going to the men's room, I immediately noticed the floor was very wet. Almost soaked. I actually looked back because I thought I was in such a rush that I missed the "Wet Floor" sign. I thought I was tripping because what establishment in 2024 is going to have that much water on their floor with no warnings posted?That's Liability 101. I eventually politely informed a team member that the floor was soaked, a wet floor sign was right there, and that they may want to consider using it since it would be very unfortunate if someone got hurt. (It was the little girl in the picture.)Minutes later, after she looked at me like I wasn't there, the shift manager walked out of the bathroom, and I politely told him the same thing and that his employee didnt seem to give a damn. Emphasis on the wet floor sign literally being inches from us and no need for anyone to get hurt.He looked at me like he was lost and said, "Ok."I went on to use the restroom. (Only one is working, and he was in it) While inside, I told myself I'm going to record my walk out, and if there's still no wet floor sign, I'm leaving this review.That's how we got here. Panera Bread is frequented by various classes of people. Including many elderly people who aren't as stable as they once were. The utter lack of concern, not only the little girl but also the team leader, had for the safety of their/Panera's patrons actually infuriates me. Someone could seriously have gotten hurt. This is customer service 101. Not even customer service alone, but also a frontline company defense against liability. Especially unnecessary liability.I'll be back later to edit this with the shift leaders name, Lord willing, but I hope whoever reads this acknowledges that this behavior and inaction is unspeakably unacceptable. I hope a proper course of corrective action is taken to address what clearly is some foundational misunderstandings about standards & best practices in the service industry.Because trust, me leaving this review is a hell of a lot better than one of your customers getting seriously hurt. Or one of your customers even pretending to and tying you up in settlement driven litigation. When any of your 2 informed employees could have simply grabbed the sign (the one they instead used to stop your patrons from using the trash bin) and placed it on the floor as a warning for the paying patrons who keep them employed.The video would only post 30 seconds. It's a little over 1 minute. I'll be uploading that on my socials, Lord willing. You can clearly see the details of what I mentioned in the media.This isn't going to ruin my experience or my love for Panera. I'm a lifer. Hopefully, this will be addressed properly. Also, it would be great if the outside chairs didn't rock. Maybe someone could check the legs one day.Great location. Great atmosphere. And until today, every employee has been exceptionally kind, polite, and memorable. Even the shift leader previously.The "2" rating is because with the 2 national tragedies Panera has been recently involved in, the idea that any team member at any location wasn't well versed in prioritizing customer safety, and instead so dismissive about it, is actually unthinkable as well.I'd think the last thing management would want is to have any more innocent lives or public scandal tied to company irresponsibili
Atmosphere: 4
Food: 3
Service: 1
I would give them 0 stars if available. They cannot get an order right. Be very CAREFUL checking your order on the window because you're in for disappointment when you get home. Chicken salad with no chicken, Bread bowl where they forgot to pack the soup. This is on the expensive side for fast food, the service is the worst and the food is whatever the few times they get the order right. Never coming back.
Atmosphere: 1
Food: 1
Service: 1
They cannot get an order right. Be CAREFUL at the pickup window and check your order because you're in for disappointment when you get home. I've got chicken salads with no chicken, bread bowl of soup and they didn't sent the soup. This is on the expensive side for fast food and the food is bad and service is worse. I stopped coming here months ago and today I decided to go back since it was raining. Bad decision.
Is a place that makes you feel at home. Their food is delicious, well presented; the place is clean and the perfect spot to work, study or simply be with your friends.
Atmosphere: 5
Food: 5
Service: 5
Music too loud for work, much less to enjoy one's food. Asked an employee if music may be lowered, she checked with manager who said no.
Atmosphere: 1
Food: 2
Service: 2
More Panera breads should drive throughs. Quality food for the same price as these fast food joints. Panera is the way to go
Atmosphere: 5
Food: 5
Service: 5
Excellent
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We ate well and at a good
Atmosphere: 4
Food: 5
Service: 4
Outlets do not
Atmosphere: 1
Food: 5
Service: 4
Food is always
Atmosphere: 4
Food: 5
Service: 5
So... I only decided to pop into Panera tonight because my daughter just had oral surgery and she said she wanted soup and a smoothie from Panera. We visited this location, placed our order. The girl on the drive-through speaker sounded like she was bothered to be taking our order. I told her I wanted chips with my meals, she gave me one bag of chips and a baguette with the other. And then I asked for broccoli and cheese soup with one of my pick two meals, and I got a tomato soup instead of the broccoli and cheese soup, which I really don't like. Luckily it wasn't my daughter's soup so she at least got what she wanted. I guess I have to eat it tonight. It's little things like this that make a difference for customers.
The grilled cheese sandwich ? ? & the tomatoe soup is delicious ..