I recently went to this location and ordered, black beans, brown rice and plantain. Got home to find pieces of chicken in the beans! After scooping out two pieces, there were too many tiny pieces so I had to dump it. I was quite upset, as I never had this issue from any other location. Black beans are supposed to be vegetarian at Pollo Tropical, as far as I'm told. The time I visited this location previously, I was given white rice when I'd ordered brown rice. It was too late to return as I'd ordered near closing time.I expect better from PT.Vegetarian options: Well, it was supposed to be vegetarian
Richard Torres
Poor customer service didn't complete my order get home n notice my oder wasn't complete, n I go back n the manager acts like I'm trying to get something free ,,,Never again at this location ?
Jeysson Bonilla
Staff was nice and helpful. Food was pretty good. Spacious environment to eat at.
Atmosphere: 5
Food: 5
Service: 5
Elisdey Caraballo
The service was horrible, a boy named Antuan served us and he didn't even want to give us any sauce, he threw the food at us and the beans were almost thrown away, very bad attitude, they shouldn't hire people like that in these places
Lucila Mejia
Excellent food not to
Atmosphere: 5
Food: 5
Service: 5
Gigi Jimenez
The worst part of going to Pollo are the long lines & wait! Food is ALWAYS fresh & delicious!
Drive Thru: I found hair in the rice. Complete turn off. I just threw the food in the trash.
Edgar Cifuentes
The postes menu's letters are to small for an-elderly person to see. With a name like POLLO TROPICAL the counter's help should at least speak spanish.
Atmosphere: 3
Food: 3
Service: 3
Christina R.
I’m so disappointed at this location. Did an online order went in to get it. No one even checked to see whose food I was grabbing. I asked for white/cilantro sauce 3 times and got ignore. I made eye contact and asked so I’m sure they heard me. This big guy came and asked and I was like get me some too. After all that trouble trying to get white sauce I came home and tasted it, and it was disgusting. I don’t know how to describe it but it tasted weird I couldn’t stand the taste. Before I would lick the container lid because it was so good. They are definitely making the sauce differently. Honestly I was disappointed in all the food. The chicken doesn’t even taste as flavorful as it used to and the black beans need salt. Plus my dad bought a chicken soup from them last week and had an upset stomach after. Please hire more workers maybe that will help improve this location.
Atmosphere: 1
Food: 2
Service: 1
Jahsyah Bedal
Horrible! The people here pretend you don’t even exist until you have to scream just for them to brush you off not even a second later ! My salad was incredibly dry 1/100 NEVER AGAIN ?
I ordered a large choppy chop, and I am literally breaking my teeth to eat it. Half the rice is not cooked. It is so hard and I am so upset.
Food: 1
Eric Mcleary
80% was great ?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Black Beans, Grilled Chicken
Luis Estrem
Delicious, Very delicious yellow rice,
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Sopa de Pollo, Pollo Asado
Steve Morowski
The Food is Fresh and prepared in front of you by cheerful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Chicken Rice and Beans
Geo P
"I had a wonderful experience thanks to Mr. B and his staff. His exceptional customer service, warm welcome, and thoughtful gesture of giving my daughter chocolates made our visit truly enjoyable. The overall atmosphere was fantastic, creating a positive environment. I believe Mr. B, who I assume is the manager, played a key role in making our experience enjoyable. Thank you for the outstanding service!"
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cilantro, Black Beans, Grilled Chicken
I recently went to this location and ordered, black beans, brown rice and plantain. Got home to find pieces of chicken in the beans! After scooping out two pieces, there were too many tiny pieces so I had to dump it. I was quite upset, as I never had this issue from any other location. Black beans are supposed to be vegetarian at Pollo Tropical, as far as I'm told. The time I visited this location previously, I was given white rice when I'd ordered brown rice. It was too late to return as I'd ordered near closing time.I expect better from PT.Vegetarian options: Well, it was supposed to be vegetarian
Poor customer service didn't complete my order get home n notice my oder wasn't complete, n I go back n the manager acts like I'm trying to get something free ,,,Never again at this location ?
Staff was nice and helpful. Food was pretty good. Spacious environment to eat at.
Atmosphere: 5
Food: 5
Service: 5
The service was horrible, a boy named Antuan served us and he didn't even want to give us any sauce, he threw the food at us and the beans were almost thrown away, very bad attitude, they shouldn't hire people like that in these places
Excellent food not to
Atmosphere: 5
Food: 5
Service: 5
The worst part of going to Pollo are the long lines & wait! Food is ALWAYS fresh & delicious!
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Fried Yuca, Chicken Caesar Salad, Crispy Chicken Sandwich
Drive Thru: I found hair in the rice. Complete turn off. I just threw the food in the trash.
The postes menu's letters are to small for an-elderly person to see. With a name like POLLO TROPICAL the counter's help should at least speak spanish.
Atmosphere: 3
Food: 3
Service: 3
I’m so disappointed at this location. Did an online order went in to get it. No one even checked to see whose food I was grabbing. I asked for white/cilantro sauce 3 times and got ignore. I made eye contact and asked so I’m sure they heard me. This big guy came and asked and I was like get me some too. After all that trouble trying to get white sauce I came home and tasted it, and it was disgusting. I don’t know how to describe it but it tasted weird I couldn’t stand the taste. Before I would lick the container lid because it was so good. They are definitely making the sauce differently. Honestly I was disappointed in all the food. The chicken doesn’t even taste as flavorful as it used to and the black beans need salt. Plus my dad bought a chicken soup from them last week and had an upset stomach after. Please hire more workers maybe that will help improve this location.
Atmosphere: 1
Food: 2
Service: 1
Horrible! The people here pretend you don’t even exist until you have to scream just for them to brush you off not even a second later ! My salad was incredibly dry 1/100 NEVER AGAIN ?
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ordered a large choppy chop, and I am literally breaking my teeth to eat it. Half the rice is not cooked. It is so hard and I am so upset.
Food: 1
80% was great ?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Black Beans, Grilled Chicken
Delicious, Very delicious yellow rice,
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Sopa de Pollo, Pollo Asado
The Food is Fresh and prepared in front of you by cheerful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Chicken Rice and Beans
"I had a wonderful experience thanks to Mr. B and his staff. His exceptional customer service, warm welcome, and thoughtful gesture of giving my daughter chocolates made our visit truly enjoyable. The overall atmosphere was fantastic, creating a positive environment. I believe Mr. B, who I assume is the manager, played a key role in making our experience enjoyable. Thank you for the outstanding service!"
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cilantro, Black Beans, Grilled Chicken