KFC

5 W 9 Mile Rd, Pensacola
(850) 478-1310

Recent Reviews

Charles Smith

Great food, now they accept coupons

Atmosphere: 3

Food: 4

Service: 5

Jackie Jackson

Sometimes, the managers can be rude. Not sure why ? I always hope for postuve interaction with people in every situation...i always attempt to put forth an effort cause I believe in energy transfers...and yes food definitely can hold energy.....and I prefer positive interactions with those handling food for me . Hopefully, they will see this and attempt to work on this and work on intentions without being offended. So I hope all will be well with them. I still do enjoy the food. I just wanted to acknowledge this concern . All are blessed!

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Chicken Pot Pie, Fried Chicken

Richard Morey

Service was terrible. It took a long tiwe waited for almost 27 minutes.

Atmosphere: 2

Food: 4

Service: 3

Recommended dishes: 3 PC Chicken Box

alma leon (hija de Dios)

I do not recommend the place, I waited approximately 40 minutes with my children who were hungry, an order of 8 pieces, there were no people outside or inside, the place needs more cleaning, very dirty.

Atmosphere: 1

Food: 1

Service: 1

cvframer

It took 25 minutes for a three-piece and two sides takeout

Atmosphere: 2

Food: 4

Service: 1

Suzanne W.

Fast friendly service! The new manager is top notch!! Asked for extra pickles for my chicken sandwich and was not disappointed!

Rhonda Bass

Their slaw didn't have the sauce in it it was awful I complained the guy said all our slaw like that. Ive eaten at kfc 1000s of time and that is not how kfc slaw is done. Don't eat here ever!!!!

Atmosphere: 2

Food: 1

Service: 3

Louie Williams

Good place to get a quick meal. My son loves the Famous bowl. I am a creature of habit and always get the Breast & wing meal. My favorite thing there is the mashed potatoes and gravy.

Food: 4

Service: 4

Recommended dishes: 2 PC Breast & Wing Combo, Fried Chicken

Justin Wells

Employees were arguing while the manager did nothing. Lobby was dirty, and food was sub-par at best. You all need to do

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Cold Soggy Fries

Lisa Hudson

It took 20 minutes for 2 bowls.

Food: 3

Service: 2

Dacks

Ehhhh, it's just ok. Didn't get my order right but close enough. Mashed potato was not hot. Took forever to get through the drive-thru. It was right at 6pm so I figured it would be busy. Inside did not have many people but the drive-thru had 6 cars.

Atmosphere: 3

Food: 3

Service: 3

Kent Rodriguez

Staff completely rude, order was NOT accurate. If we did not have to drive so far back I would have dumped this unsatisfactory order!

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Fried Chicken

James Daniels

If you’d like some extremely slow service and even worse customer service… this is the KFC to go to. We did a mobile order which said it would be ready in 20 minutes. That was quite understandable. The drive thru emptied several times, as well as the lobby, but still no food. There was another customer who was beside us and was very upset. He mentioned waiting 40 minutes inside for food, plus not getting his fries. He then asked about the fries and they said, “oh we don’t have any down.” Clearly this KFC has some significant management problems. It shows with the multiple bad reviews. I wish I would have checked them before we came here. I wasn’t expecting perfection with fast food being bad everywhere since COVID. But, this place takes it to a new level of being slow and horrible customer service.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Macaroni and Cheese, Fried Chicken, Tenders Combo

Daniel Blunk

We got the $20 box. The chicken and sides were excellent. Would have given a 5-star review, but they got my order wrong, and it took a long time for them to put my order together. They didn't give me an update on the wait, so I wasn't sure what was taking so long to put the order together.

Food: 5

Service: 4

J.D. Carlile

My order taker was very adequate, Patient and

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken

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