I have run out of patience with Papa Johns! The quality of the food I have received gets worse every time! I pay entirely too much money to receive burned food. Burned food every time? The wings had sauce that was poured on it and not baked into it. Maybe the crew that works here does not really want to be there. I have been disappointed for the last time! Maybe Pizza Hut will appreciate me more. Sincerely, get someone else to eat it!
Food: 1
David Barrow
We used to order from Papa Johns all the time, but over the past year or so, they have consistently found new and creative ways to screw up our order. Every. Single. Time.My wife and kids like the bread sticks, so I keep giving them second (and third and fourth) chances to actually get the rest of the order right. Ordered one stuffed crust pizza and one regular crust? Nah, you're getting regular crusts for both. Ordered four things? Nah, they'll forget one.Tonight, I ordered their Zesty Italian Trio pizza, regular crust. What I got was a thin crust pizza missing half the toppings, but onions for some reason. I have no idea what happened; it's not like I made a bunch of crazy custom changes. I literally ordered it as-is, and what I got only vaguely resembled what I paid for.I understand mistakes happen, but I cannot remember the last time I actually got exactly what I ordered from this place.
Khalih Mccogg
Best papa John’s and this review is based on several visits to this location I have even order same day
Food: 5
Zuleycka Desiree
Extremely disappointing experience. My order arrived 15 minutes late, and to make matters worse, everything was burnt. When I called to address the issue, Tim, the person who answered the phone, only offered a partial refund of $16 for a $40 order. This level of customer service is unacceptable. I will be pursuing further action to recover the full amount I paid and will definitely not be ordering from this establishment again.
Atmosphere: 1
Food: 1
Service: 1
Mark Dorsey
We ordered a pizza, cheese sticks and wings from this location for delivery. When the delivery man arrived we only received cheese sticks and wings, no pizza (which is obviously the main course). I called the store and asked to speak with the manager, I respectfully expressed my concerns and she proceeded to have an attitude. When the attitude started, I asked for the corporate number and she hung up on me. Needless to say, this location has piss poor customer service and corporate and myself had a great conversation on this store, specifically this manager causing their business to not reach the full potential. The delivery man delivered the same old pizza that was missed the first time but corporate will handle the rest. Customer service is a lost art, especially at this location.
Atmosphere: 1
Food: 1
Service: 1
nathaniel celestin
I placed a order with this company and waited an hour for my food to be delivered but no one showed up so I called in and asked why my food was not delivered and they said it was put on pick up but I explained to them I even gave a tip for delivery so why would it be placed on pick up so they explained it was probably the system that made the error at this point I just wanted my food but it didn’t arrive till an hour later and everything I ordered was wrong I ordered habenero wings and got barbecued instead a papadia Philly cheese steak and got just meat and cheese a large pizza with extra extra cheese deep dish supreme and got a flat pizza with barely any cheese barely any toppings this place has to be the worst place I have ever had the misfortune to get food from first time customer and will definitely be my last never again!!!
Food: 1
Service: 1
Ashwini Sonakul
Very disappointed with the order delivered. Sent pizza baked 2 hours ago.. I would never recommend this store to anyone. Worst service!
Service: 1
Brad S.
Food is very good and consistent! As far as service goes, my order was made online as I usually do for most places. Atmosphere is the same as every other Papa John's
blood.of.cuchulainn
I had to switch stores even though I live a block from this one. If you have a legitimate problem they don’t care.
Dakota Hummel
If you ever order from the store, make sure it’s pick up because if you order delivery they won’t give you what you asked for three separate occasions I’ve ordered from this place and never have gotten my order right worst service I’ve ever had
This is the only Papa John's that I will order from, and I will drive the 15 minutes there to pick it up too, as I live outside of their deliver range. Always kind staff, great food, and there's always deals going on online. Hardly ever an issue. If there is, the management team is quick to remedy said issue.
Rick Hardwick
This is my go to Papa Johns, they make their pizzas how you want them to be and the staff is efficient and friendly on each visit. Will continue using the us as my primary PJs location
Craig Edwards
Placed order online to be carryout for 1:45. Went into store at 1:45 and they started making my order then. Waited 25 minutes for my pizza. No sorry and nothing offered while I wait. Horrible customer service. I won't be giving my money to papa johns moving forward and giving to papa johns competitors.
Tyrell White
They always have your food ready when you order online. Pizza is consistently good.
Melanie Miguel
I ordered some food for the kids and I was waiting for the delivery and I called to the store couldn’t get a hold of nobody past 30 minutes so I figured I will check my doorbell camera to see if he’s outside but instead I seen the food on my front porch in the middle of the rain. so I got a hold of the store manager and he told me because he knocked on the door and rang the doorbell camera so when I checked the footage, there was no such thing he just left it on the porch and walked away.
I have run out of patience with Papa Johns! The quality of the food I have received gets worse every time! I pay entirely too much money to receive burned food. Burned food every time? The wings had sauce that was poured on it and not baked into it. Maybe the crew that works here does not really want to be there. I have been disappointed for the last time! Maybe Pizza Hut will appreciate me more. Sincerely, get someone else to eat it!
Food: 1
We used to order from Papa Johns all the time, but over the past year or so, they have consistently found new and creative ways to screw up our order. Every. Single. Time.My wife and kids like the bread sticks, so I keep giving them second (and third and fourth) chances to actually get the rest of the order right. Ordered one stuffed crust pizza and one regular crust? Nah, you're getting regular crusts for both. Ordered four things? Nah, they'll forget one.Tonight, I ordered their Zesty Italian Trio pizza, regular crust. What I got was a thin crust pizza missing half the toppings, but onions for some reason. I have no idea what happened; it's not like I made a bunch of crazy custom changes. I literally ordered it as-is, and what I got only vaguely resembled what I paid for.I understand mistakes happen, but I cannot remember the last time I actually got exactly what I ordered from this place.
Best papa John’s and this review is based on several visits to this location I have even order same day
Food: 5
Extremely disappointing experience. My order arrived 15 minutes late, and to make matters worse, everything was burnt. When I called to address the issue, Tim, the person who answered the phone, only offered a partial refund of $16 for a $40 order. This level of customer service is unacceptable. I will be pursuing further action to recover the full amount I paid and will definitely not be ordering from this establishment again.
Atmosphere: 1
Food: 1
Service: 1
We ordered a pizza, cheese sticks and wings from this location for delivery. When the delivery man arrived we only received cheese sticks and wings, no pizza (which is obviously the main course). I called the store and asked to speak with the manager, I respectfully expressed my concerns and she proceeded to have an attitude. When the attitude started, I asked for the corporate number and she hung up on me. Needless to say, this location has piss poor customer service and corporate and myself had a great conversation on this store, specifically this manager causing their business to not reach the full potential. The delivery man delivered the same old pizza that was missed the first time but corporate will handle the rest. Customer service is a lost art, especially at this location.
Atmosphere: 1
Food: 1
Service: 1
I placed a order with this company and waited an hour for my food to be delivered but no one showed up so I called in and asked why my food was not delivered and they said it was put on pick up but I explained to them I even gave a tip for delivery so why would it be placed on pick up so they explained it was probably the system that made the error at this point I just wanted my food but it didn’t arrive till an hour later and everything I ordered was wrong I ordered habenero wings and got barbecued instead a papadia Philly cheese steak and got just meat and cheese a large pizza with extra extra cheese deep dish supreme and got a flat pizza with barely any cheese barely any toppings this place has to be the worst place I have ever had the misfortune to get food from first time customer and will definitely be my last never again!!!
Food: 1
Service: 1
Very disappointed with the order delivered. Sent pizza baked 2 hours ago.. I would never recommend this store to anyone. Worst service!
Service: 1
Food is very good and consistent! As far as service goes, my order was made online as I usually do for most places. Atmosphere is the same as every other Papa John's
I had to switch stores even though I live a block from this one. If you have a legitimate problem they don’t care.
If you ever order from the store, make sure it’s pick up because if you order delivery they won’t give you what you asked for three separate occasions I’ve ordered from this place and never have gotten my order right worst service I’ve ever had
Restaurantji Recommends
This is the only Papa John's that I will order from, and I will drive the 15 minutes there to pick it up too, as I live outside of their deliver range. Always kind staff, great food, and there's always deals going on online. Hardly ever an issue. If there is, the management team is quick to remedy said issue.
This is my go to Papa Johns, they make their pizzas how you want them to be and the staff is efficient and friendly on each visit. Will continue using the us as my primary PJs location
Placed order online to be carryout for 1:45. Went into store at 1:45 and they started making my order then. Waited 25 minutes for my pizza. No sorry and nothing offered while I wait. Horrible customer service. I won't be giving my money to papa johns moving forward and giving to papa johns competitors.
They always have your food ready when you order online. Pizza is consistently good.
I ordered some food for the kids and I was waiting for the delivery and I called to the store couldn’t get a hold of nobody past 30 minutes so I figured I will check my doorbell camera to see if he’s outside but instead I seen the food on my front porch in the middle of the rain. so I got a hold of the store manager and he told me because he knocked on the door and rang the doorbell camera so when I checked the footage, there was no such thing he just left it on the porch and walked away.