Absolutely the longest wait in my entire life to get our food. Not only that, as paying adults we were told they didn't have enough menus but the table next to us, approximately 5 kids ages 4-8 all had menus and the parents. Yet all the menus just laid on their table while no one thought to get menus from a table not using them. From the time we sat down, it took 1 hour and 30 minutes to get our food. Granted 15-20 minutes was because we were determining what to order. Ultimately, we had to wait for menus and food for approx 1 hour and 10 min. Not too mention they were unable to give us diet cokes but said they are changing the soda out and it wouldn't be long. After waiting approximately 30 min for a diet coke we just opted to stick with water. Then after we all ordered, a few minutes later, my dad was informed they were out of the item he ordered. Finally, to top it off, my cousins food which was only fried pickles came out dead last about 10 minutes after the other food was brought out. Absolutely, terrible customer service. I will keep it honest and say my dish was good but definitely not worth the time or service. The waitress was brand new, however, she did her best and will learn the ropes over time.However, lack of menus is unacceptable and is a management flaw, changing the diet soda out is typically the bartender or kitchen staff, failing to advise customers of which menu items they are out of is a communication problem between the kitchen and waitress, food preparation is the kitchen staff, and failure for a supervisor or manager to check on the table after so many issues is a management problem. I would highly suggest they conduct mandatory training in regards to changing the sodas and alcohol out, if you are unwilling to spend some extra money on menus then at the very least just print up 10-15 extra menus and staple them together (something is better than nothing), take control of your personnel in the kitchen and ensure they are knowledgeable on techniques and procedures to turn the food in a timely manner, always ensure someone from management or shift supervisor personally visits a table that experience so many issues especially waiting over an hour for food when the establishment wasn't filled to capacity or even close to capacity. (a decent amount of individuals but nearly enough people that justifies any of the failures that occured.) Its sad because their food is amazing but unfortunately it appears the management and training is below par. Btw, I hardly ever write reviews and never poor reviews but it was that bad. Hopefully, they make changes.
Atmosphere: 1
Food: 1
Service: 1
Burt Jones
Worse service I've received in FL. Food took over an hour to receive and had to follow up numerous times. Music was so loud I had to ask them to turn it down so I could talk with the person next to me. Couldn't get a receipt since they used a handheld.
Atmosphere: 3
Food: 3
Service: 1
Bruce Beitman
So much improved, everything on the menu is delicious. Add Skooch, 12 String Tom and Gracie and it’s a fun evening. Smash burgers and music- what more is there?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hole in One Burger, Hook&Eagle Wings
Kelly Downey
The Hook & Eagle Tavern donated two varieties of soup for the Titusville High Teachers and Staff for an appreciation lunch and both flavors were excellent. We had the Tomato Bisque and the White Bean Chicken Chili Chorizo, the teachers were overjoyed with lots of positive feedback for both soups. We are so appreciative of their generosity. Make sure to visit them and definitely add a cup of soup to your order!
Food: 5
Service: 5
Ryan Sands
New menu and food is great. Our new waitress is not. No attention span. Forgot things I asked for 3 times. If I hadn't already tipped I wouldn't have. Had to bring the payment device back to the bar counter because I guess she had already forgotten we paid. Next time I'll ask for a different waitress. The other on shift tonight was great, and fixed my issues even though she wasn't waiting our table.
Atmosphere: 3
Food: 5
Service: 1
Emily Ashford
Absolutely beautiful view of golf course and pond, excellent service from Nicole and Maddie whom made me the best cocktail ever! Food was amazing! I will recommend this restaurant to everyone!
Atmosphere: 5
Food: 5
Service: 5
Toby HD
Great food, karaoke Friday nights!
Atmosphere: 5
Food: 5
Service: 5
Gin RZ
Food is great, the staff are very attentive, and friendly.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Shrimp and Grits, Cajun Twisted Shrimp, Dont't Go Bacon My Heart Burger, Chicken and Waffles, Homemade Pimento Cheese, Hamburger, Chicken Wings
Nursevonda Way
We came across this place a couple of months ago and have been Hooked ever since ?. They have a fun and welcoming environment with different activities like karaoke. We had an issue with one of our orders that needed to be addressed. Wasn't able to reach them by phone, so I reached out through FB messenger. I received a timely response from the manager, Jenn. The way she handled things was professional, and we were back to the restaurant the following week.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken and Waffles, Chicken Wings, Bacon Cheeseburger
Great atmosphere. Fast service good burgers. Good service. Wed is wing night, Thur is burger night. Nice views of the golf course .Indoor and outdoor dining.Parking: Parking in front of the golf course, there is a pro shop also.Kid-friendliness: Kids are welcome. Depending on your need Indoor or outdoor choices.Wheelchair accessibility: Wheelchair ramp and access total the restaurant and pro shop.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
CA Hyde
We have been going to another local golf course restaurant for burgers and wings, so we decided to try this one too! They also have a smashburger night, so we all ordered them. They were super yummy, very juicy and come with 2 patties! A very good bargain for the price. We sat on the outside patio, comfortable chairs, great view of the driving range and a small lake, lovely and relaxing.Unfortunately not a huge selection of draft beers, but they also have a full bar and wine. Service was a little slow on drink refills, but our server was very friendly. We will definitely be back, especially with the nice fall weather!
Atmosphere: 5
Food: 4
Service: 4
Holden Pascarella
The food makes you feel like you're in heaven. The servers are very nice. Nice music playing. My only complaint is that it is a little bit chilly.
Atmosphere: 4
Food: 5
Service: 5
Andrew Dye
I will definitely return. Everything was delicious!
Atmosphere: 5
Food: 5
Service: 5
Joe Mikulas
Great view on the deck and quite possibly the best burger in town. Plus a good beer selection.
Absolutely the longest wait in my entire life to get our food. Not only that, as paying adults we were told they didn't have enough menus but the table next to us, approximately 5 kids ages 4-8 all had menus and the parents. Yet all the menus just laid on their table while no one thought to get menus from a table not using them. From the time we sat down, it took 1 hour and 30 minutes to get our food. Granted 15-20 minutes was because we were determining what to order. Ultimately, we had to wait for menus and food for approx 1 hour and 10 min. Not too mention they were unable to give us diet cokes but said they are changing the soda out and it wouldn't be long. After waiting approximately 30 min for a diet coke we just opted to stick with water. Then after we all ordered, a few minutes later, my dad was informed they were out of the item he ordered. Finally, to top it off, my cousins food which was only fried pickles came out dead last about 10 minutes after the other food was brought out. Absolutely, terrible customer service. I will keep it honest and say my dish was good but definitely not worth the time or service. The waitress was brand new, however, she did her best and will learn the ropes over time.However, lack of menus is unacceptable and is a management flaw, changing the diet soda out is typically the bartender or kitchen staff, failing to advise customers of which menu items they are out of is a communication problem between the kitchen and waitress, food preparation is the kitchen staff, and failure for a supervisor or manager to check on the table after so many issues is a management problem. I would highly suggest they conduct mandatory training in regards to changing the sodas and alcohol out, if you are unwilling to spend some extra money on menus then at the very least just print up 10-15 extra menus and staple them together (something is better than nothing), take control of your personnel in the kitchen and ensure they are knowledgeable on techniques and procedures to turn the food in a timely manner, always ensure someone from management or shift supervisor personally visits a table that experience so many issues especially waiting over an hour for food when the establishment wasn't filled to capacity or even close to capacity. (a decent amount of individuals but nearly enough people that justifies any of the failures that occured.) Its sad because their food is amazing but unfortunately it appears the management and training is below par. Btw, I hardly ever write reviews and never poor reviews but it was that bad. Hopefully, they make changes.
Atmosphere: 1
Food: 1
Service: 1
Worse service I've received in FL. Food took over an hour to receive and had to follow up numerous times. Music was so loud I had to ask them to turn it down so I could talk with the person next to me. Couldn't get a receipt since they used a handheld.
Atmosphere: 3
Food: 3
Service: 1
So much improved, everything on the menu is delicious. Add Skooch, 12 String Tom and Gracie and it’s a fun evening. Smash burgers and music- what more is there?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hole in One Burger, Hook&Eagle Wings
The Hook & Eagle Tavern donated two varieties of soup for the Titusville High Teachers and Staff for an appreciation lunch and both flavors were excellent. We had the Tomato Bisque and the White Bean Chicken Chili Chorizo, the teachers were overjoyed with lots of positive feedback for both soups. We are so appreciative of their generosity. Make sure to visit them and definitely add a cup of soup to your order!
Food: 5
Service: 5
New menu and food is great. Our new waitress is not. No attention span. Forgot things I asked for 3 times. If I hadn't already tipped I wouldn't have. Had to bring the payment device back to the bar counter because I guess she had already forgotten we paid. Next time I'll ask for a different waitress. The other on shift tonight was great, and fixed my issues even though she wasn't waiting our table.
Atmosphere: 3
Food: 5
Service: 1
Absolutely beautiful view of golf course and pond, excellent service from Nicole and Maddie whom made me the best cocktail ever! Food was amazing! I will recommend this restaurant to everyone!
Atmosphere: 5
Food: 5
Service: 5
Great food, karaoke Friday nights!
Atmosphere: 5
Food: 5
Service: 5
Food is great, the staff are very attentive, and friendly.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Shrimp and Grits, Cajun Twisted Shrimp, Dont't Go Bacon My Heart Burger, Chicken and Waffles, Homemade Pimento Cheese, Hamburger, Chicken Wings
We came across this place a couple of months ago and have been Hooked ever since ?. They have a fun and welcoming environment with different activities like karaoke. We had an issue with one of our orders that needed to be addressed. Wasn't able to reach them by phone, so I reached out through FB messenger. I received a timely response from the manager, Jenn. The way she handled things was professional, and we were back to the restaurant the following week.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken and Waffles, Chicken Wings, Bacon Cheeseburger
Best hamburgers in town !!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great atmosphere. Fast service good burgers. Good service. Wed is wing night, Thur is burger night. Nice views of the golf course .Indoor and outdoor dining.Parking: Parking in front of the golf course, there is a pro shop also.Kid-friendliness: Kids are welcome. Depending on your need Indoor or outdoor choices.Wheelchair accessibility: Wheelchair ramp and access total the restaurant and pro shop.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
We have been going to another local golf course restaurant for burgers and wings, so we decided to try this one too! They also have a smashburger night, so we all ordered them. They were super yummy, very juicy and come with 2 patties! A very good bargain for the price. We sat on the outside patio, comfortable chairs, great view of the driving range and a small lake, lovely and relaxing.Unfortunately not a huge selection of draft beers, but they also have a full bar and wine. Service was a little slow on drink refills, but our server was very friendly. We will definitely be back, especially with the nice fall weather!
Atmosphere: 5
Food: 4
Service: 4
The food makes you feel like you're in heaven. The servers are very nice. Nice music playing. My only complaint is that it is a little bit chilly.
Atmosphere: 4
Food: 5
Service: 5
I will definitely return. Everything was delicious!
Atmosphere: 5
Food: 5
Service: 5
Great view on the deck and quite possibly the best burger in town. Plus a good beer selection.
Atmosphere: 4
Food: 4
Service: 4