It’s so good but i always wait half an hour for a smoothie ?
Atmosphere: 3
Food: 5
Service: 3
Stuart Hankins
Like many places with many ordering delivery, they may be empty but still busy. Not enough people to handle peak times well, that’s poor management. The food is good and prepared well. Two people doing everything are just not enough.I see many replies by management telling people to follow some link and re-enter their feedback… you are wasting the feedback. Consider yourself lucky for anyone to take the time to give ANY feedback. Don’t ask people to jump through hoops to do it some special way. Don’t be surprised when the location tanks because no one filled out your form. Do better!
Atmosphere: 5
Food: 5
Service: 4
Laissez Faire
Something strange about walking into a place and all the workers act like zombies ?. Not a single employee says hi. Then when they call the person to make my smoothies he came with a pissed face. I’m paying almost $19 and I get this service? C’mon!! Managers are to blame
Atmosphere: 1
Food: 4
Service: 1
Kadi Cole
SO DISAPPOINTED to learn of a new policy at my favorite smoothie place — I add lots of protein to my smoothie (to hit my macros) which always makes more volume than their standard cup. But all of a sudden they aren’t allowed to give me the extra - even if I pay for the cup, they are only allowed to fill it with water?!?! WHAT?! I have literally paid for all the ingredients and extra for the protein add ins… and now I’m not sure how many calories or protein grams I’m getting because they are required to throw out any extra. This makes no sense to me… Tropical Smoothie, PLEASE bring back your outstanding customer experience. I travel all over the country for work and you are my #1 Go To meal everywhere I go because of how great your food, service, and culture are. Please come back!!!
dana ippolito
This place is a absolute worst… they literally have two people working here that don’t seem to know much what they’re doing and I came in there was like 10 people waiting on a smoothie. We literally waited for two kids smoothies for 30 minutes which is absolutely unacceptable. Place sucks.
Service: 1
Stacey Ahearn
Food is great, so are the smoothies. But they always seem short handed and it takes a while to get your order bc they are so busy and in need of an extra person.
Atmosphere: 3
Food: 5
Service: 4
Louna Adams
They needed an extra person working that day. Overall, it was fine, and their smoothies were amazing. My babies loved it.
Atmosphere: 3
Food: 5
Service: 3
Ashley Ash
I love tropical smoothie but this location just needs better management with training on customer service . Immediately. This location should have a manager on location at all times the staff is not equipped to handle conflict resolution. They have no urgency for customer care, in most cases seem as if they don't care honestly.
Brie Soles
I never write reviews about thinks but this was definitely needed. We come in here all the time and I order the chicken ceaser wrap with no chicken and no lettuce and they can never get it right I always have to have them make it again and now they are mad bc their remaking it even though I told them how I wanted it in the first place. Today was the worst experience yet. Me and my boyfriend were the only people in there waiting to order and from when we first walked in nobody even acknowledged us. One blonde girl was making smoothies and I was fine with waiting because she was doing something. Than another girl with brown hair came from the back looking in the food making station and looked at us and just walked to the back. We sit down because no one has even talked to us just looked at us. The phone rings and they answer it in the back and a larger lady with long black hair walked up to the front to take the person order on the phone. Why is it that the people in store who were there before have to wait longer than the people who called after we were already waiting for someone to take our order. The larger lady with the long black hair got off the phone and was standing right at the register and still didn’t say anything not even a “sorry for the wait someone will be with you shortly” So we just left. Went to fire house next door and they served us right away, Giving firehouse a 5 star, their food is amazing and they actually have good customer service.
Atmosphere: 5
Food: 3
Service: 1
Dominique M.
I was so ecstatic about this location opening so close to my job. The establishment is very clean. Employees are friendly. Service is quick
Amazing atmosphere!! They even brought our drinks straight to our table. And if you get bored they have a deck of uno cards on every table to play with!
Atmosphere: 5
Food: 5
Service: 5
aj duran (FatalFate)
Don't know what customer service means.
Atmosphere: 2
Food: 3
Service: 1
Curt Williams
I love tropical smoothie, but every time I come to this location they never blend the smoothies correctly. I always get ice chips and I can’t drink my smoothie. A smoothie is supposed to be smooth not icy. I only gave 2 stars because the quesadilla was good.
Atmosphere: 5
Food: 2
Service: 2
J Rouse
Love that they brought back the sunshine smoothie. It’s my favorite.
Atmosphere: 5
Food: 5
Service: 5
Google user
This place is going to make me broke LOL. We love going here since it has opened. It’s clean and the workers are very nice. There are even UNO games out for a quick fun game with my daughter who loves it! Keep up the good work!
It’s so good but i always wait half an hour for a smoothie ?
Atmosphere: 3
Food: 5
Service: 3
Like many places with many ordering delivery, they may be empty but still busy. Not enough people to handle peak times well, that’s poor management. The food is good and prepared well. Two people doing everything are just not enough.I see many replies by management telling people to follow some link and re-enter their feedback… you are wasting the feedback. Consider yourself lucky for anyone to take the time to give ANY feedback. Don’t ask people to jump through hoops to do it some special way. Don’t be surprised when the location tanks because no one filled out your form. Do better!
Atmosphere: 5
Food: 5
Service: 4
Something strange about walking into a place and all the workers act like zombies ?. Not a single employee says hi. Then when they call the person to make my smoothies he came with a pissed face. I’m paying almost $19 and I get this service? C’mon!! Managers are to blame
Atmosphere: 1
Food: 4
Service: 1
SO DISAPPOINTED to learn of a new policy at my favorite smoothie place — I add lots of protein to my smoothie (to hit my macros) which always makes more volume than their standard cup. But all of a sudden they aren’t allowed to give me the extra - even if I pay for the cup, they are only allowed to fill it with water?!?! WHAT?! I have literally paid for all the ingredients and extra for the protein add ins… and now I’m not sure how many calories or protein grams I’m getting because they are required to throw out any extra. This makes no sense to me… Tropical Smoothie, PLEASE bring back your outstanding customer experience. I travel all over the country for work and you are my #1 Go To meal everywhere I go because of how great your food, service, and culture are. Please come back!!!
This place is a absolute worst… they literally have two people working here that don’t seem to know much what they’re doing and I came in there was like 10 people waiting on a smoothie. We literally waited for two kids smoothies for 30 minutes which is absolutely unacceptable. Place sucks.
Service: 1
Food is great, so are the smoothies. But they always seem short handed and it takes a while to get your order bc they are so busy and in need of an extra person.
Atmosphere: 3
Food: 5
Service: 4
They needed an extra person working that day. Overall, it was fine, and their smoothies were amazing. My babies loved it.
Atmosphere: 3
Food: 5
Service: 3
I love tropical smoothie but this location just needs better management with training on customer service . Immediately. This location should have a manager on location at all times the staff is not equipped to handle conflict resolution. They have no urgency for customer care, in most cases seem as if they don't care honestly.
I never write reviews about thinks but this was definitely needed. We come in here all the time and I order the chicken ceaser wrap with no chicken and no lettuce and they can never get it right I always have to have them make it again and now they are mad bc their remaking it even though I told them how I wanted it in the first place. Today was the worst experience yet. Me and my boyfriend were the only people in there waiting to order and from when we first walked in nobody even acknowledged us. One blonde girl was making smoothies and I was fine with waiting because she was doing something. Than another girl with brown hair came from the back looking in the food making station and looked at us and just walked to the back. We sit down because no one has even talked to us just looked at us. The phone rings and they answer it in the back and a larger lady with long black hair walked up to the front to take the person order on the phone. Why is it that the people in store who were there before have to wait longer than the people who called after we were already waiting for someone to take our order. The larger lady with the long black hair got off the phone and was standing right at the register and still didn’t say anything not even a “sorry for the wait someone will be with you shortly” So we just left. Went to fire house next door and they served us right away, Giving firehouse a 5 star, their food is amazing and they actually have good customer service.
Atmosphere: 5
Food: 3
Service: 1
I was so ecstatic about this location opening so close to my job. The establishment is very clean. Employees are friendly. Service is quick
Restaurantji Recommends
Amazing atmosphere!! They even brought our drinks straight to our table. And if you get bored they have a deck of uno cards on every table to play with!
Atmosphere: 5
Food: 5
Service: 5
Don't know what customer service means.
Atmosphere: 2
Food: 3
Service: 1
I love tropical smoothie, but every time I come to this location they never blend the smoothies correctly. I always get ice chips and I can’t drink my smoothie. A smoothie is supposed to be smooth not icy. I only gave 2 stars because the quesadilla was good.
Atmosphere: 5
Food: 2
Service: 2
Love that they brought back the sunshine smoothie. It’s my favorite.
Atmosphere: 5
Food: 5
Service: 5
This place is going to make me broke LOL. We love going here since it has opened. It’s clean and the workers are very nice. There are even UNO games out for a quick fun game with my daughter who loves it! Keep up the good work!