I usually love this location but there are new people now the last two months every few weeks and my smoothie is different every time. Today I walked in. Tasted my to go smoothie. Asked the employee if something was added that is sour like yogurt because my shake tasted sour. He said no it’s because there is no sugar. I explained that I always get it with no sugar and it never tasted sour. He just shrugged. I feel like when I said it was sour he could’ve remade it. So I never drank it and I threw it out.
Atmosphere: 3
Food: 1
Service: 1
Nathan Hays
I’ve been waiting 28 minutes for a quesadilla as I type this. Asked the kid behind the desk and he snapped at me. There are 2 other people in this restaurant so it’s not busy at all. About to walk out. Won’t be back here.
Service: 1
Steph Sundell
Shout out to Carol she was the sweetest and went above and beyond!A+ customer service!
Atmosphere: 5
Food: 5
Service: 5
Lydia Quiles
Manager does not seem to return calls, placed an order about 2 weeks ago through the app when I arrive employees did not show up and the store was closed, I have gone 2 other times and all an employee keeps telling me that the manager will call me for my refund however it has been over 2 weeks and nothing.
Atmosphere: 1
Food: 1
Service: 1
America Sanchez
The boy on Sunday February 4 in the morning, sleeping, does not pay attention to what he does, and the girl with the hearing aid, does not serve customers well, please pay more attention to the employees.
Atmosphere: 1
Food: 3
Service: 1
Rhi garrett
Had a rough start but the staff and gm carol took care if it and rockin it out the park! Great service and such nice team members! I feel Carol is going to turn this place around and be the best store in the district!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thai Chicken Wrap, Beach Bum, Peanut Butter Cup Smoothie, Paradise Point, Thai Chicken, Chocolate Chip Cookie
Luis Catala
Crew was rude and refuse to make my smoothie the way I wanted it which I always get the same way in different locations my other smoothie wasn’t the one I order and I ask for a sauce on the side and they gave me something else. I love tropical smoothie but this service makes me regret it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Caribbean Jerk
Chris F.
I used to frequent this place. It was great. In the last 3 months this place sucks. I am currently standing at the cashier station and no one wants to acknowledge. The food is poor, slow service. You guys need to get it together.
Shane Jones
Secty & Rayna(2 women working behind the counter) were great!
Atmosphere: 5
Food: 5
Service: 5
Stephen B.
We were so happy with our service tonight! The young man that served us was so nice & very helpful! It's my birthday & he wished me a happy birthday several times. We will definitely be back!
Came to Tropical Smoothie at 7:45 on a Sunday night (11/19/23). Ordered 1/2 our family’s order in smoothies and then was told mid order that they don’t serve food starting at 7:50 pm because they have to clean up before closing time. That seems very odd to me. So now we let our smoothies melt before taking them home to the family while we find another restaurant to get food from. Is this store policy or lazy employees who want to get home more quickly?
Service: 1
Marcelo Polar
How the hell did you guys forget to put my food that I paid $40 for in the bag? Don’t order from this place unless you want your food missing!
Atmosphere: 1
Food: 1
Service: 1
Rachael Ridings
My boyfriend and I get smoothies here occasionally and as far as my experiences have gone they are always good! Our most recent visit we were greeted by Nybree who was very nice and welcoming (we felt as if he deserved a friendly shoutout)! our smoothies are always made in a timely manner and taste delicious! During our most recent visit I noticed they updated/accommodated their menu so almost every smoothie can be made gluten free which I genuinely appreciate!!Dietary restrictions: Gluten free and vegan options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Paradise Point, Peanut Paradise
Alyssa Coss
I just went in about 50 minutes before closing and was told that they stopped serving food at 8 “ because the ovens need to cool down” …. I just wanted a salad? It’s not posted anywhere that food stops at 8 and yet I could go online and order food there for pick up?? Not a great experience
Busin ess
This is the second time they put something IN MY FOOD I didn’t want! I specifically said something and they didn’t listen. They definitely lost customers because the first time I didn’t say anything but the second time… you need to make sure your employees know how to do their job.. the one in downtown is way better! Highly recommend..
I usually love this location but there are new people now the last two months every few weeks and my smoothie is different every time. Today I walked in. Tasted my to go smoothie. Asked the employee if something was added that is sour like yogurt because my shake tasted sour. He said no it’s because there is no sugar. I explained that I always get it with no sugar and it never tasted sour. He just shrugged. I feel like when I said it was sour he could’ve remade it. So I never drank it and I threw it out.
Atmosphere: 3
Food: 1
Service: 1
I’ve been waiting 28 minutes for a quesadilla as I type this. Asked the kid behind the desk and he snapped at me. There are 2 other people in this restaurant so it’s not busy at all. About to walk out. Won’t be back here.
Service: 1
Shout out to Carol she was the sweetest and went above and beyond!A+ customer service!
Atmosphere: 5
Food: 5
Service: 5
Manager does not seem to return calls, placed an order about 2 weeks ago through the app when I arrive employees did not show up and the store was closed, I have gone 2 other times and all an employee keeps telling me that the manager will call me for my refund however it has been over 2 weeks and nothing.
Atmosphere: 1
Food: 1
Service: 1
The boy on Sunday February 4 in the morning, sleeping, does not pay attention to what he does, and the girl with the hearing aid, does not serve customers well, please pay more attention to the employees.
Atmosphere: 1
Food: 3
Service: 1
Had a rough start but the staff and gm carol took care if it and rockin it out the park! Great service and such nice team members! I feel Carol is going to turn this place around and be the best store in the district!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thai Chicken Wrap, Beach Bum, Peanut Butter Cup Smoothie, Paradise Point, Thai Chicken, Chocolate Chip Cookie
Crew was rude and refuse to make my smoothie the way I wanted it which I always get the same way in different locations my other smoothie wasn’t the one I order and I ask for a sauce on the side and they gave me something else. I love tropical smoothie but this service makes me regret it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Caribbean Jerk
I used to frequent this place. It was great. In the last 3 months this place sucks. I am currently standing at the cashier station and no one wants to acknowledge. The food is poor, slow service. You guys need to get it together.
Secty & Rayna(2 women working behind the counter) were great!
Atmosphere: 5
Food: 5
Service: 5
We were so happy with our service tonight! The young man that served us was so nice & very helpful! It's my birthday & he wished me a happy birthday several times. We will definitely be back!
Restaurantji Recommends
Came to Tropical Smoothie at 7:45 on a Sunday night (11/19/23). Ordered 1/2 our family’s order in smoothies and then was told mid order that they don’t serve food starting at 7:50 pm because they have to clean up before closing time. That seems very odd to me. So now we let our smoothies melt before taking them home to the family while we find another restaurant to get food from. Is this store policy or lazy employees who want to get home more quickly?
Service: 1
How the hell did you guys forget to put my food that I paid $40 for in the bag? Don’t order from this place unless you want your food missing!
Atmosphere: 1
Food: 1
Service: 1
My boyfriend and I get smoothies here occasionally and as far as my experiences have gone they are always good! Our most recent visit we were greeted by Nybree who was very nice and welcoming (we felt as if he deserved a friendly shoutout)! our smoothies are always made in a timely manner and taste delicious! During our most recent visit I noticed they updated/accommodated their menu so almost every smoothie can be made gluten free which I genuinely appreciate!!Dietary restrictions: Gluten free and vegan options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Paradise Point, Peanut Paradise
I just went in about 50 minutes before closing and was told that they stopped serving food at 8 “ because the ovens need to cool down” …. I just wanted a salad? It’s not posted anywhere that food stops at 8 and yet I could go online and order food there for pick up?? Not a great experience
This is the second time they put something IN MY FOOD I didn’t want! I specifically said something and they didn’t listen. They definitely lost customers because the first time I didn’t say anything but the second time… you need to make sure your employees know how to do their job.. the one in downtown is way better! Highly recommend..