Pizza Hut

156-316 State Rte 312, St. Augustine
(904) 829-5659

Recent Reviews

Eric Forsythe

Pizza was burnt!Kid-friendliness: Ok

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Marinara

Tanya Lee

I am not giving any stars if that were possible!!! The service and food were terrible!! After getting many different ready times I called to see how much longer for delivery as an hour had passed I was told to pick up and employee was nonchalant.

Atmosphere: 1

Food: 1

Service: 1

golden ken

I went inside to place my order a month ago the cashier was very pleasant and helpful pizza was hot ,fresh n niceAtmosphere was clean I liked

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meat Lovers Pizza

sasquatch huntin

The worst pizza hut in the country to date, dough was raw, didn't get extra marinara requested......

Atmosphere: 1

Food: 1

Service: 1

Jose Arcadio Buendia

Thank you for your excellent

Atmosphere: 5

Food: 5

Service: 5

Josephine Ray

I usually don't write reviews, but I am for this pizza hut employee I'm assuming a manager didn't get her name but she was nice well dressed composed.. we ordered family plan it was hot and fresh. The store was clean. Back to the lady that help us by taking care of us I watch her take care of customers and pulling stock from the cooler in the back she is a smaller woman but she is strong. I commented to my husband how strong she was and efficient she was running this pizza hut. You have a great employee.Parking: Plenty of space

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meat Pizza, Breadsticks, Cheese Sticks, Ultimate Chocolate Chip Cookie

Joe Oberman

Disheartening Decline in Quality at Pizza HutI’ve been a loyal customer of Pizza Hut for years, drawn in by their once-irresistible crust and reliable service. However, my recent experience has left me deeply disappointed, marking a noticeable decline in the quality I had come to expect.I ordered a pizza through the user-friendly app and was initially pleased by the swift delivery time of less than 20 minutes. Yet, this was where the positives ended. The pizza arrived cold, suggesting it was not freshly prepared for my order. The box was in a sorry state - crushed and damp, which was quite off-putting.Moreover, there was a mix-up with the crust. I specifically ordered a pan crust, but received a hand-tossed one instead. This wouldn’t have been as big an issue if the crust had at least lived up to the standards of the past. Regrettably, it was a far cry from the crust I used to crave. The texture was spongy, more akin to bland bread than the flavorful, crispy crust I remembered.This experience has made me question the consistency of Pizza Hut’s quality. It’s disheartening to witness such a decline in a brand I once held in high regard. I hope this feedback is taken seriously, as I would love to see Pizza Hut return to its former glory. For now, I am left with a sense of disappointment and the likelihood of exploring other options for my pizza cravings.

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Supreme Pizza

Julia Mcgee

The first time I ordered was not the best, it was at a time they were short staff and needed help. I was understanding but to a point when I realized my food was not right or at pair.I will say that corporate did care with my review and picture. Then even ill say the manager was very kind to understand and did make it right that made me feel more valued customer , with satisfaction. Will definitely be my place and store of pizza of choice for ordering because I know they can make their food great and have dedicated for customers service.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Meat Pizza, Chicken Wings

Steven Konen

I guess there’s just no common decency any longer. The manager and employees do not care about customer service. It makes me skeptical of even eating there because that makes me wonder. Do they care about health, cleanliness and whether or not the food is even cooked. It’s sad that we have to come to expect that from the basic places that we used to enjoy in our younger years, I used to love a pan pizza from Pizza Hut but I guess that is just a memory. Delivery driver never delivered our $90 order. They did not bother to resend it. I offered a refund after we waited two hours so we ordered a pizza from mellow mushroom which I have to say. At least we had a healthier dinner.

Atmosphere: 1

Food: 1

Service: 1

Kim P.

visit this place often and it never disappoints. fresh and hot pizza with a smile. What more couldYou want?! try the New Yorker. It's delish.

Teddi Orvis

Had the individual pan pizza, perfect for one and great price! It seemed Laura was by herself but she provided excellent, friendly customer service👍🐻

Food: 5

Service: 5

Cheryl Cole

Thanks to Kieren for his kindness and extending himself to help me. I have always had good experiences at the restaurant, but Kieren went above and beyond. Thank you so much!:)

Atmosphere: 5

Food: 5

Service: 5

Patronia Moseley

I order pizzas all the time and they are always hot, just the way I order them. Delivery is awesome, nice young man.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meat Lovers Pizza, Supreme Pizza

Conner A.

An actual honest review:I think everyone on here just has a vendetta against Pizza Hut but I've gone here three times so far and here's my summary.It's a fast food chain pizza place, if you want something "fancy" (can pizza even be fancy?) then look into some place downtown. I've ordered twice for delivery, both times it was not only on time, but my order was hot and made correctly. The third time I went in to pick it up and I was immediately greeted. They said they would be just a moment, then I was greeted by a very friendly man who helped me with my order. Again, it was made correctly and looked perfectly fine. I truly don't understand these 1 or 2 star reviews, my orders have all been just fine, and arrived/were made on time. They may get busy or take some extra time on more busy times of the week, however, that's to be expected as they're the only one within several miles of this community. I say keep up the good work employees of this Hut, you've been excellent every time I've ordered!

S. A. S.

This place USED to be a 4 star place.Now they are so overwhelmed.Service fallen.Accuracies in delivery time grossly wrongPeople are nice.Food is still good.WTF Pizza Hutt?

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