I have been to this establishment 3 times. The first (2) visits were good but no one really there. But service and food were great. My 3rd visit, 11 April 2024 at approximately 21:45pm, the service was AWFUL!!!! The man spoke when I walked in. He took my order because the female was screwing with the register. I ordered but was not given my full order. After my order was given to me, the guy and the female both sat down and watched TV as I proceeded to wait for the rest of my meal. The TV was not available until the employees sat down. None of the TVs were on for about 30mins. Once the two sat down that is when the TVs came on. The guy proceed to flirt and insult this woman that came in while the female employee continued to watch TV. At 22:50, the guy has been chatting for approximately 16min with the female customer but has yet to acknowledge me nor bring me the rest of my order. By that time, I was already eating my wings but still no wrapped jalapeños. No one ever checked on me or removed dishes nor asked if anything was needed. Keep in mind, I never received my complete order. As I am typing this, the guy finally acknowledged me by removing my glass and then brought me the check. I asked him about the wrapped jalapeños and he said he didn’t charge me for them. But never apologized or acknowledged that I never received them or that he forgot to put the order in. He clearly was intoxicated. I am not sure if it was alcohol or drugs or both. As he proceed to talk with the female customer, he burped. He was truly sad. The female employee finally woke from the dead and joined the guy and female customers conversation. Extreme disappointment. But the smoked wings were good as always. I will probably just start getting my food to go.
Atmosphere: 1
Food: 5
Service: 1
Lucerne Labidou
No one to serve you.
Service: 1
Toniann Atkinson
The guy who’s a bartender there suck!Very rude and absolutely no customer service! DO NOT RECOMMEND!But thumbs up to the young lady that actually came over and acknowledged us.
Atmosphere: 2
Food: 1
Service: 1
Cindy Thurton
I really didn't want to do this review but I've came to this establishment 3 times with the same results.1. I ordered 3 different drinks off the menu and was told they didn't have the ingredient, so hell with it just give me a rum & coke simple!!!2. I ordered food everything warm and we were a party of 4 and everybody food came out separately, 10-15 minds apart. Ordered wings and wanted blue cheese but they were out of it, go figure.3.Reserved sitting area with couches, ( I paid a deposit) come in the area is taken, didn't make a fuss though because I knew the PROBABILITY of me coming back was 0.4. O and I can't forget we had nearly beg for menus..
Atmosphere: 3
Food: 2
Service: 1
Marvin Brando
The service "socks". The girls are very nice but don't pay attention to customers. Basically, they abandon you. They should check with us. Let's say, watch the beer glass and if it is empty, then go and ask if the customer wanted another one.Hopefully, they will improve that. The rest is very good
Atmosphere: 4
Food: 5
Service: 1
Chastity Canfall
Great Place for Girls Night Out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Hot Wings
Colleen Justin
Really great wings, chili, French fries!!Staff was so nice! We were very impressedParking: Easy access parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seasoned French Fries, D's Famous Classic Wings, Wild Caught Blue Crab Dip
Jeff Harmon
Stopped in for a quick drink trying to burn some time. Bartender was great!!
Misty Bottorff
Reservation for brunch was disappointing. Potatoes were under cooked, syrup was in plastic single serve containers like at McDonald’s, bacon was like turkey bacon and thin. Sausage was a hockey puck. Drinks were less than stellar. Bloody Mary ($25 bottomless- would not be worth it) was pink and tasteless- not even a celery stick to be found. Price on menu for the Grand Slam was $12- was charged $20. When mentioning the issue- was told their system needs to be updated and would relay that message. Had to come to bar to get the bill and take it back up to pay like we were at Waffle House. Bathroom not clean, left over drinks on tables from night before. The espresso martini was good!Parking: Only thing good was free parking!
Atmosphere: 3
Food: 1
Service: 3
Paul S
Great place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grand Beef Cheese Burger, Hot Wings
Prices on menu and online don’t match what you are charged. When you comment about it- nothing is done about it, just told they need to update their system. Brunch and drinks were not made well. Syrup was in McDonalds like to go containers and potatoes were under cooked.
Molly Coates
Wow! Dana is the best ❤️ this bar has amazing ambience and great music! The service is always great! Stop by if you’re in the area
Morgan
Amazing service and friendly staff! I got the island breeze drink and it was delicious!
Atmosphere: 5
Food: 5
Service: 5
Ingrid Souza
The staff was super friendly and polite! My mom doesn’t speak great English and they still were super amazing and understanding with her. The drinks were delicious! Definitely will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Carmen Young
A visit to 31 Grand is an absolute must! ?? They redefine the "sports bar" concept with a touch of elegance, allowing you to enjoy every game in style. With brunch, lunch, late-night options, bottle service, and more, there's something for every sports enthusiast. The staff is exceptionally skilled and truly excel in their craft. It's like having your own private suite at the stadium! #GameDayElegance #DiningExcellence #SportsBarChic ??️??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bomb, Grand Beef Cheese Burger, Macaroni and Cheese
I have been to this establishment 3 times. The first (2) visits were good but no one really there. But service and food were great. My 3rd visit, 11 April 2024 at approximately 21:45pm, the service was AWFUL!!!! The man spoke when I walked in. He took my order because the female was screwing with the register. I ordered but was not given my full order. After my order was given to me, the guy and the female both sat down and watched TV as I proceeded to wait for the rest of my meal. The TV was not available until the employees sat down. None of the TVs were on for about 30mins. Once the two sat down that is when the TVs came on. The guy proceed to flirt and insult this woman that came in while the female employee continued to watch TV. At 22:50, the guy has been chatting for approximately 16min with the female customer but has yet to acknowledge me nor bring me the rest of my order. By that time, I was already eating my wings but still no wrapped jalapeños. No one ever checked on me or removed dishes nor asked if anything was needed. Keep in mind, I never received my complete order. As I am typing this, the guy finally acknowledged me by removing my glass and then brought me the check. I asked him about the wrapped jalapeños and he said he didn’t charge me for them. But never apologized or acknowledged that I never received them or that he forgot to put the order in. He clearly was intoxicated. I am not sure if it was alcohol or drugs or both. As he proceed to talk with the female customer, he burped. He was truly sad. The female employee finally woke from the dead and joined the guy and female customers conversation. Extreme disappointment. But the smoked wings were good as always. I will probably just start getting my food to go.
Atmosphere: 1
Food: 5
Service: 1
No one to serve you.
Service: 1
The guy who’s a bartender there suck!Very rude and absolutely no customer service! DO NOT RECOMMEND!But thumbs up to the young lady that actually came over and acknowledged us.
Atmosphere: 2
Food: 1
Service: 1
I really didn't want to do this review but I've came to this establishment 3 times with the same results.1. I ordered 3 different drinks off the menu and was told they didn't have the ingredient, so hell with it just give me a rum & coke simple!!!2. I ordered food everything warm and we were a party of 4 and everybody food came out separately, 10-15 minds apart. Ordered wings and wanted blue cheese but they were out of it, go figure.3.Reserved sitting area with couches, ( I paid a deposit) come in the area is taken, didn't make a fuss though because I knew the PROBABILITY of me coming back was 0.4. O and I can't forget we had nearly beg for menus..
Atmosphere: 3
Food: 2
Service: 1
The service "socks". The girls are very nice but don't pay attention to customers. Basically, they abandon you. They should check with us. Let's say, watch the beer glass and if it is empty, then go and ask if the customer wanted another one.Hopefully, they will improve that. The rest is very good
Atmosphere: 4
Food: 5
Service: 1
Great Place for Girls Night Out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Hot Wings
Really great wings, chili, French fries!!Staff was so nice! We were very impressedParking: Easy access parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seasoned French Fries, D's Famous Classic Wings, Wild Caught Blue Crab Dip
Stopped in for a quick drink trying to burn some time. Bartender was great!!
Reservation for brunch was disappointing. Potatoes were under cooked, syrup was in plastic single serve containers like at McDonald’s, bacon was like turkey bacon and thin. Sausage was a hockey puck. Drinks were less than stellar. Bloody Mary ($25 bottomless- would not be worth it) was pink and tasteless- not even a celery stick to be found. Price on menu for the Grand Slam was $12- was charged $20. When mentioning the issue- was told their system needs to be updated and would relay that message. Had to come to bar to get the bill and take it back up to pay like we were at Waffle House. Bathroom not clean, left over drinks on tables from night before. The espresso martini was good!Parking: Only thing good was free parking!
Atmosphere: 3
Food: 1
Service: 3
Great place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grand Beef Cheese Burger, Hot Wings
Restaurantji Recommends
Prices on menu and online don’t match what you are charged. When you comment about it- nothing is done about it, just told they need to update their system. Brunch and drinks were not made well. Syrup was in McDonalds like to go containers and potatoes were under cooked.
Wow! Dana is the best ❤️ this bar has amazing ambience and great music! The service is always great! Stop by if you’re in the area
Amazing service and friendly staff! I got the island breeze drink and it was delicious!
Atmosphere: 5
Food: 5
Service: 5
The staff was super friendly and polite! My mom doesn’t speak great English and they still were super amazing and understanding with her. The drinks were delicious! Definitely will be coming back.
Atmosphere: 5
Food: 5
Service: 5
A visit to 31 Grand is an absolute must! ?? They redefine the "sports bar" concept with a touch of elegance, allowing you to enjoy every game in style. With brunch, lunch, late-night options, bottle service, and more, there's something for every sports enthusiast. The staff is exceptionally skilled and truly excel in their craft. It's like having your own private suite at the stadium! #GameDayElegance #DiningExcellence #SportsBarChic ??️??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bomb, Grand Beef Cheese Burger, Macaroni and Cheese