An above average dunkin. The Copeland location has better service and food/drinks overall, but they recently closed so I think this location has gotten more of their customers. I usually do mobile orders here and they go pretty good. They add proper portions of whatever you’ve asked for (like cream, sugar, etc) so kudos to their training here! My main disappointment at this location would be the mediocre service, where their orders aren’t complete most of the time and they’ve forgotten something, or the staff simply does not give the energy of wanting to be there. I have had some fun staff talk to me as I’ve come here over the past two years, but lately, I’ve had more experiences with staff that don’t seem to really care much. They are pretty fast, so I’ll give them that, which is important when people are about to be late for work because they want coffee lol! Overall a good Dunkin’!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
Laura Gessmann
Terrible. Why would I ever go somewhere that makes me late for work because service is so slow. Spending time in my day to come here instead of Starbucks and I get screwed over :(
Atmosphere: 1
Food: 1
Service: 1
kaitlyn
placed a mobile order at 11:36. the store was packed, asked the staff 3 separate times about my food order and they said they would check on it. it wasn’t until 12:30 that they finally told me they didn’t have my order ticket and i had to show them my order and re explain what i had. it should never take 50minutes for a drink and a bagel. shout out to hannah and hailey, who were handling all the drinks on her own up front and trying to accommodate everyone for the food staff’s slowness. i seriously feel bad for the staff here, they all looked so stressed out. there has got to be a better system than just nonstop printing separate receipts for food and drink and letting them pile up. everyone i spoke to in the restaurant was frustrated, staff included. should never be waiting for a BAGEL for 50 minutes. just go to the one on north monroe and save yourself an hour.
Joshua martens
Horrible customer service very rude
Matthew Schwartz
Easy online order and pickup. Found a hair in a sandwich. Gross.
Atmosphere: 4
Food: 2
Service: 4
Halexandra “actually” Vil
I would give this place negative Stars if I could. I ordered online and when I got there they told me that almost everything that I ordered was out. So I waited 20 minutes even after I had ordered it just to pick it up and the person and drive-thru was so rude as if it's my fault that he works there. Don't go to this Dunkin donuts ever, just go to the one on North Monroe.
Atmosphere: 1
Food: 1
Service: 1
Liz Velasquez
Customer service needs to improve and they never answer their phones , when the workers talk to each other they be calling each other BTCH/ or NEGGA / respect
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Donuts
Presley Smith
the only thing that is constant about this dunkin is that the service is always going to be terrible. i always try to give this dunkin another chance but i get met with rude workers and very low quality food. they are either out of what i need and rude to me about it or they make my order wrong and are rude about it. there is zero customer service and the people who work here simply just don't care. i get its fast food and my standards are not high but it's just that they don't even meet the simple necessities needed to provide simple food service. this dunkin honestly needs entirely new management and employment or it just needs to close.
Atmosphere: 1
Food: 1
Service: 1
Alana Heard
I asked for liquid sugar, but instead they out granulated sugar in it. They didn't inform me of this, so i got an enitre mouthful of sugar. It was absolutely disgusting.
Atmosphere: 2
Food: 1
Service: 4
Tianna Smitj
My iced Coffee is never made how I asked for it to be made. I’d rather go to north monroe Dunkin donut. They never miss or make a mistake and they take their time. Speed isn’t always everything. I’ll never return to Tennessee st again. Waist of money.
Yelling servers. Takes an hour to get food. Horrible experience.
Atmosphere: 1
Food: 5
Service: 1
BAWANA PERRY
I went to Dunkin and the employees were inside behind the counter. I pulled on the door, but it was locked. Neither employee said anything nor motioned. I then went to drive thru, no one ever came to the speaker to take my order.The signage states they are open until 8pm and it was only 7:21 at my time of arrival.If they are going to close or their closing time has changed, they should put signage on the door. It also would have been beneficial if one of the employees I said they were closed.
Atmosphere: 1
Service: 1
Tallahassee Florida
Door is locked. You can’t get in and they won’t let you in. :( don’t close until 8.
Atmosphere: 1
Food: 1
Service: 1
DC
This is the single most garbage Dunkin’ I’ve ever went to. There was a homeless man laying outside on the ground and I contemplated leaving, but like an idiot, I didn’t. It took 20 minutes just for one person to actually ring my order up, which, prior to this, they walked past the counter over 5 times. I began to order, and just by how the individual looked ordering, I knew they were going to butcher my order as they could barely read the screen and utter their words fully.I ordered a large “cold brew” with cream and sugar and they gave me utter garbage. There was no cold brew in my cup and there was no cold foam nor any of the topping I ordered, just cream and sugar (refer to the picture). Heck, they didn’t even do the decency of putting the poorly mixed components in the right cup. This has to be the most garbage service Ive ever received at any coffee place. Outside of the garbage employees and the loitering homeless people, it took them another 45 minutes to get through a drive through line of 4 people.I don’t know what kind of a circus the owner and manager are running, but it is baffling how they manage to consistently serve people piss in a cup passed off as coffee and remain in business.
Atmosphere: 1
Food: 1
Service: 1
LEZA mayes
Dunkin was SLAMMED this morning, like usual, but I dealt with the nicest lady. She was thorough, double checked everything and did it with a smile. Might’ve been the manager; she has piercing blue eyes. The scanner didn’t work and they were out of the donuts I wanted, but she gave me the discount and replaced the donuts with munchkins (extra too). 10/10 service, that woman needs a raise. She handled herself with grace and order despite the overwhelming atmosphere.
An above average dunkin. The Copeland location has better service and food/drinks overall, but they recently closed so I think this location has gotten more of their customers. I usually do mobile orders here and they go pretty good. They add proper portions of whatever you’ve asked for (like cream, sugar, etc) so kudos to their training here! My main disappointment at this location would be the mediocre service, where their orders aren’t complete most of the time and they’ve forgotten something, or the staff simply does not give the energy of wanting to be there. I have had some fun staff talk to me as I’ve come here over the past two years, but lately, I’ve had more experiences with staff that don’t seem to really care much. They are pretty fast, so I’ll give them that, which is important when people are about to be late for work because they want coffee lol! Overall a good Dunkin’!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
Terrible. Why would I ever go somewhere that makes me late for work because service is so slow. Spending time in my day to come here instead of Starbucks and I get screwed over :(
Atmosphere: 1
Food: 1
Service: 1
placed a mobile order at 11:36. the store was packed, asked the staff 3 separate times about my food order and they said they would check on it. it wasn’t until 12:30 that they finally told me they didn’t have my order ticket and i had to show them my order and re explain what i had. it should never take 50minutes for a drink and a bagel. shout out to hannah and hailey, who were handling all the drinks on her own up front and trying to accommodate everyone for the food staff’s slowness. i seriously feel bad for the staff here, they all looked so stressed out. there has got to be a better system than just nonstop printing separate receipts for food and drink and letting them pile up. everyone i spoke to in the restaurant was frustrated, staff included. should never be waiting for a BAGEL for 50 minutes. just go to the one on north monroe and save yourself an hour.
Horrible customer service very rude
Easy online order and pickup. Found a hair in a sandwich. Gross.
Atmosphere: 4
Food: 2
Service: 4
I would give this place negative Stars if I could. I ordered online and when I got there they told me that almost everything that I ordered was out. So I waited 20 minutes even after I had ordered it just to pick it up and the person and drive-thru was so rude as if it's my fault that he works there. Don't go to this Dunkin donuts ever, just go to the one on North Monroe.
Atmosphere: 1
Food: 1
Service: 1
Customer service needs to improve and they never answer their phones , when the workers talk to each other they be calling each other BTCH/ or NEGGA / respect
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Donuts
the only thing that is constant about this dunkin is that the service is always going to be terrible. i always try to give this dunkin another chance but i get met with rude workers and very low quality food. they are either out of what i need and rude to me about it or they make my order wrong and are rude about it. there is zero customer service and the people who work here simply just don't care. i get its fast food and my standards are not high but it's just that they don't even meet the simple necessities needed to provide simple food service. this dunkin honestly needs entirely new management and employment or it just needs to close.
Atmosphere: 1
Food: 1
Service: 1
I asked for liquid sugar, but instead they out granulated sugar in it. They didn't inform me of this, so i got an enitre mouthful of sugar. It was absolutely disgusting.
Atmosphere: 2
Food: 1
Service: 4
My iced Coffee is never made how I asked for it to be made. I’d rather go to north monroe Dunkin donut. They never miss or make a mistake and they take their time. Speed isn’t always everything. I’ll never return to Tennessee st again. Waist of money.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
Restaurantji Recommends
Yelling servers. Takes an hour to get food. Horrible experience.
Atmosphere: 1
Food: 5
Service: 1
I went to Dunkin and the employees were inside behind the counter. I pulled on the door, but it was locked. Neither employee said anything nor motioned. I then went to drive thru, no one ever came to the speaker to take my order.The signage states they are open until 8pm and it was only 7:21 at my time of arrival.If they are going to close or their closing time has changed, they should put signage on the door. It also would have been beneficial if one of the employees I said they were closed.
Atmosphere: 1
Service: 1
Door is locked. You can’t get in and they won’t let you in. :( don’t close until 8.
Atmosphere: 1
Food: 1
Service: 1
This is the single most garbage Dunkin’ I’ve ever went to. There was a homeless man laying outside on the ground and I contemplated leaving, but like an idiot, I didn’t. It took 20 minutes just for one person to actually ring my order up, which, prior to this, they walked past the counter over 5 times. I began to order, and just by how the individual looked ordering, I knew they were going to butcher my order as they could barely read the screen and utter their words fully.I ordered a large “cold brew” with cream and sugar and they gave me utter garbage. There was no cold brew in my cup and there was no cold foam nor any of the topping I ordered, just cream and sugar (refer to the picture). Heck, they didn’t even do the decency of putting the poorly mixed components in the right cup. This has to be the most garbage service Ive ever received at any coffee place. Outside of the garbage employees and the loitering homeless people, it took them another 45 minutes to get through a drive through line of 4 people.I don’t know what kind of a circus the owner and manager are running, but it is baffling how they manage to consistently serve people piss in a cup passed off as coffee and remain in business.
Atmosphere: 1
Food: 1
Service: 1
Dunkin was SLAMMED this morning, like usual, but I dealt with the nicest lady. She was thorough, double checked everything and did it with a smile. Might’ve been the manager; she has piercing blue eyes. The scanner didn’t work and they were out of the donuts I wanted, but she gave me the discount and replaced the donuts with munchkins (extra too). 10/10 service, that woman needs a raise. She handled herself with grace and order despite the overwhelming atmosphere.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Iced Latte, Donuts, Espresso