Terrible customer service. Does not honor 100% satisfaction guarantee that is ADVERTISED in the club to its members. The hassle they give you isn't worth the $10 difference in membership. Costco here we come.
Karen P.
**BUY BEWARE** This review does not pertain to all Sam's Club locations--only Dick Wilson, Tallahassee FL. I haven't met any rude employees, but over the years, we've watched this location continually go downhill. I love to garden and will purchase the boxes of bulbs, tubers, etc and it never fails that someone has opened the box and switched plants around. It's happened with roses, shrubs, and blueberry plants. Heck! I bought a box of Häagen-Dazs ice cream bars, placed them in the freezer when I got home and that evening, I went to get a bar and found the box had been opened at the end (wasn't obvious in the store...why would I check? Right?!) and FIVE (5) bars were missing--I was pissed!! Sam's made it right, but sadly, the store is suffering due to the thieving customers who frequent this location. What do they say about one bad apple spoiling the barrel? Well, this is obviously more than one bad apple. Never have we had this problem at Costco. I have been a member of Sam's Club for 33 years and Costco for 15. Contemplating canceling Sam's membership, but plus membership does provide free shipping and at least I can skip this location. Ugh! So frustrated right now.
Shelbi Davis
Employees are extremely rude and lazy. The bathrooms are outrageously the nastiest thing I’ve ever seen, no matter the time of day. This store needs some serious work.
Sara P.
Jungle of unreturned carts in the parking lot. Food in places they don't belong. Check out is a disaster. Every visit has been unpleasant and probably will not be back to this location
Channappa G Hatti Channappa
I used to think magic was bogus but after my lover left me I felt open-minded to try it. Maybe I was desperate too. But this is real! Dr Ibhafidon restored the love we had for each other. And now she love me as you promised she would! I am your friend forever and very grateful for all of this. I will come back again, very soon to contact Dr ibhafidon, massage him on his page ?????
Shelby Peltier
RUDE CUSTOMER SERVICE!!! Called to check on my pick up order and the rep said NO ITS NOT READY, they didn’t even get my inform or order number!!!
Susan Hardy
Normally, I would have good things to say about my local Tallahassee Sam's Club. Yesterday, I ordered a curb side pick up as usual. Today, I received a ready for pick up text at 12:30 PM. Once arriving I checked in via the application, it advises you it will be 5 to 10 minutes I have been waiting for over 45 minutes! During this time I have called several times, and been told "just a few minutes longer". Now, I've been on hold for almost 20 minutes waiting for a manager. This is no way to treat your customers.
Sondra Brady
I want to say a special thank to a phenomenal young man ANTHONY! He saw me pushing my 4 cases of water and about to load them in my truck and he asked if I had it. I told him I was trying to. He said I got you. I loaded one he said ma'am don't touch another one I got it. He loaded the rest. He saw a need and jumped right in. Sam's club please give him his kudos. THANK YOU ANTHONY!!!!
Gabrielle G.
I love this Sam's Club in Tallahassee! The employees are great, customers are kind, and it's easy to get in and out of. Further, curbside pickup is awesome as is the Scan & Go app for contactless checkout. Delivery is also excellent. I have shopped the competitor (Costco) many times and finally let my membership expire with the other club because I find the prices and convenience are better at Sam's Club. I also like the reliability of products being in stock, plus the gas station is much easier to access quickly. Many times I shopped both places on the same day, and I always found my experience at Sam's Club to be better. Yes, even I am surprised about that, but as a result, I'll keep shopping here!
Robert Britt
I had a delivery app there and got truned around after park at the dock for 2 hr no room for my half a loaded
Gas station is pathetic. Ridiculously long lines, nobody directing traffic, there are pumps out of service every time. It's like the McDonald's of ice cream machines. They're always down
West U.
There is a employee that name Raheem at the gas station he is the only person direct the traffic the right way and he also gives a smile and good customer service thank you so much Raheem.
Jessie Rossi
Dirty and lazy people work there
Blaine P.
The good part is the employees all observe COVID , The other good is the floor plans are always layered out where I can figure out to get what I need . Now about the customer service. That's the bad part . If you need just a-little help finding a item your not going to get much assistance for the store employees in Tallahassee, I don't know about other places but here in Tallahassee you better look around and be able to figure out where your items my be available. That's sad in a way because all the other Local grocery stores pride themselves for outstanding customer service.
Laura Rutledge
Got our new phones at the kiosk and Chris was awesome. He graciously gave his cell number and I thought he ordered the wrong phones but he ordered correct phones - he responded to text and was extremely customer service oriented - thank you Chris
Terrible customer service. Does not honor 100% satisfaction guarantee that is ADVERTISED in the club to its members. The hassle they give you isn't worth the $10 difference in membership. Costco here we come.
**BUY BEWARE** This review does not pertain to all Sam's Club locations--only Dick Wilson, Tallahassee FL. I haven't met any rude employees, but over the years, we've watched this location continually go downhill. I love to garden and will purchase the boxes of bulbs, tubers, etc and it never fails that someone has opened the box and switched plants around. It's happened with roses, shrubs, and blueberry plants. Heck! I bought a box of Häagen-Dazs ice cream bars, placed them in the freezer when I got home and that evening, I went to get a bar and found the box had been opened at the end (wasn't obvious in the store...why would I check? Right?!) and FIVE (5) bars were missing--I was pissed!! Sam's made it right, but sadly, the store is suffering due to the thieving customers who frequent this location. What do they say about one bad apple spoiling the barrel? Well, this is obviously more than one bad apple. Never have we had this problem at Costco. I have been a member of Sam's Club for 33 years and Costco for 15. Contemplating canceling Sam's membership, but plus membership does provide free shipping and at least I can skip this location. Ugh! So frustrated right now.
Employees are extremely rude and lazy. The bathrooms are outrageously the nastiest thing I’ve ever seen, no matter the time of day. This store needs some serious work.
Jungle of unreturned carts in the parking lot. Food in places they don't belong. Check out is a disaster. Every visit has been unpleasant and probably will not be back to this location
I used to think magic was bogus but after my lover left me I felt open-minded to try it. Maybe I was desperate too. But this is real! Dr Ibhafidon restored the love we had for each other. And now she love me as you promised she would! I am your friend forever and very grateful for all of this. I will come back again, very soon to contact Dr ibhafidon, massage him on his page ?????
RUDE CUSTOMER SERVICE!!! Called to check on my pick up order and the rep said NO ITS NOT READY, they didn’t even get my inform or order number!!!
Normally, I would have good things to say about my local Tallahassee Sam's Club. Yesterday, I ordered a curb side pick up as usual. Today, I received a ready for pick up text at 12:30 PM. Once arriving I checked in via the application, it advises you it will be 5 to 10 minutes I have been waiting for over 45 minutes! During this time I have called several times, and been told "just a few minutes longer". Now, I've been on hold for almost 20 minutes waiting for a manager. This is no way to treat your customers.
I want to say a special thank to a phenomenal young man ANTHONY! He saw me pushing my 4 cases of water and about to load them in my truck and he asked if I had it. I told him I was trying to. He said I got you. I loaded one he said ma'am don't touch another one I got it. He loaded the rest. He saw a need and jumped right in. Sam's club please give him his kudos. THANK YOU ANTHONY!!!!
I love this Sam's Club in Tallahassee! The employees are great, customers are kind, and it's easy to get in and out of. Further, curbside pickup is awesome as is the Scan & Go app for contactless checkout. Delivery is also excellent. I have shopped the competitor (Costco) many times and finally let my membership expire with the other club because I find the prices and convenience are better at Sam's Club. I also like the reliability of products being in stock, plus the gas station is much easier to access quickly. Many times I shopped both places on the same day, and I always found my experience at Sam's Club to be better. Yes, even I am surprised about that, but as a result, I'll keep shopping here!
I had a delivery app there and got truned around after park at the dock for 2 hr no room for my half a loaded
Restaurantji Recommends
Gas station is pathetic. Ridiculously long lines, nobody directing traffic, there are pumps out of service every time. It's like the McDonald's of ice cream machines. They're always down
There is a employee that name Raheem at the gas station he is the only person direct the traffic the right way and he also gives a smile and good customer service thank you so much Raheem.
Dirty and lazy people work there
The good part is the employees all observe COVID , The other good is the floor plans are always layered out where I can figure out to get what I need . Now about the customer service. That's the bad part . If you need just a-little help finding a item your not going to get much assistance for the store employees in Tallahassee, I don't know about other places but here in Tallahassee you better look around and be able to figure out where your items my be available. That's sad in a way because all the other Local grocery stores pride themselves for outstanding customer service.
Got our new phones at the kiosk and Chris was awesome. He graciously gave his cell number and I thought he ordered the wrong phones but he ordered correct phones - he responded to text and was extremely customer service oriented - thank you Chris