They've had my car for over 45 days and just started working on it this week. They don't return phone calls. I've used my rental allocation from Geico and Murphy's has shown no remorse with the fact that now I don't have a car. They still say MAYBE it will be ready tomorrow. Geico is just as much to blame as this seems to happen a lot with Murphy's and Geico is still recommending them. Geico has not helped the process. Do NOT give these ppl your business. I wish I would have checked the reviews first.
Toni G.
Not one time did I receive a phone call for updates on my repair. I had to chase the process the entire time. Very disappointing to go through. Exhausted
Jorge C.
They fixed my car all wrong. They didn't want to take responsibility for anything. I do not recommend this place at all.
Jephin D.
No work ethic, you leave your car for a month or two doesn't matter , they will never give you back fully fixed , I won't wish it on anyone else!
Victoria V.
Do NOT go here!!! It was our closest Geico repair shop & they took 12 weeks to repair, not bc of product delay! They installed our trunk door crooked, replaced our rear light w an after market light that didnt match, & screwed up our electrical system. THEN upon getting our car back... cracked our fog light, didn't replace our emblem, and dented our rocker (all pics included). They denied causing the damage despite having the official Geico insurance pics taken in THEIR SHOP on day 1! They never get on the phone, never respond to emails, give crappy rental cars. Now we have our insurance State Farm & attorneys involved. Save yourself the headache & STAY FARRRRRR AWAY!!
Penny P.
I would give this amazing crew of super capable, very caring, diligent people 10-stars if I could. They deserve all the respect and apprecition they can get from the community! They work long and hard to keep auto repair projects moving! In our post-Covid world Murphy's is subject to slow delivery of after market items and automotive parts, insurance companies that don't sign off on work, and a multitude of other things that take time...and Murphy's Paint & Body handled EVERY DETAIL with extreme PROFESSIONALISM!!! When there was a hiccup, I was notified. My claim was handled by GEICO Instant Claim Service (which was also very streamlined and wasy) however, it took 18-days longer than what was estimated due to industry slow downs...GEICO covered every penny, including a rental car for the month. ZERO COST to me!!! Murphy's checked in with me with regular updates and fielded all of my calls with quick action and attention. The visits to the office always resulted in great conversation and coffee, smiles and pleasant exchange. I'm not saying I want to have anything go wrong with my car again but, it works be a great excuse to hang out with people I truly enjoyed working with, and seeing how much love and care they put into their work.
Barry K.
I brought my car in for repairs it took them 3 months to finish it they also never in 3 months return the phone call and I called every 3 days they were rude I would I have always brought my cards to them I will never bring my car to them again very very not happy
Love W.
The staff here is amazing believe they're family owned, had a door handle that needed to be replaced it took some time due to the manufacture sending the wrong part twice, but overall it all worked out. They're very patient, kind and busy. Dale was the person whom I dealt with most of the time and today his wife was on duty and she is very kind. Genuine people trying to make a living like we all are. Thank you.
Chub R.
I had a wonderful experience with Murphy's. I had just joined Geico and a week later my bumper got ripped off. They gave me a wonderful Audi suv loaner. The enterprise is right in the store. They were so organized and fast. I was told it could be 3k and Murphy's did a great job for half the price! I highly recommend them. They even tried to fix it on the spot, I would use them again a heartbeat. Smart fast, fair and good service!
Stephen R.
Took my 2022 Honda in for some minor body work. Rocker panel and rear quarter. Top notch work. Friendly staff. Fair price. Can't ask for more. Took a bit longer than I would have guessed (two weeks), but good work does take time. Repairs look great. I recommend.
I took my vehicle to this body shop months ago but the day after the repairs were done I took it back like they told me to do because I notice the emblem on my cadillac Escalade was about to come off and after repeated attempts to get them to fix it they kept telling me it's on back order and that they will call me when it comes in but like I said it has been months now and I still haven't heard from them. I think this is very bad business and I don't recommend this body shop to anyone. I hope they see this review and fix my dam truck
Eric F.
Took my SUV in to get worked on Recommended by my insurance company. I filled out their form they have boxes to check if the estimate is over a certain amount. I checked the box. My estimate was $1,750.00 and approved the work when I picked my vehicle up they handed me a bill for $2,450.00 . The manager told me his people didn't let him know and he was sorry. Something else bothered me my car was driven 462 miles while they had it for 8 days. They took pictures of everything including the odometer and when I picked my vehicle up I checked and 462 miles was driven while the car was in their possession. I Talked to the owner and got absolutely nowhere. Reported them to the Better Business Bureau but that's all I can do. Needless to say I am furious, and I would never recommend this place to anyone. The manager told me I was trying to Fleece her for money. I showed her the photographs and she had nothing to say. Poor management is all I can say. She acted like she knew everything that was going on in her shop. Obviously not I've got better things to do. Very shady if you ask me.
Douglas R.
Murphys fixed my Mazda after it was involved in a rear end collision (I was rear ended). They took approx. a month to fix my car and provided little to no updates on the status or when it would be completed. I drove down there and spoke to the owner, she informed me that while it does take a while for them to repair it (lots has to do with waiting on the parts), that they repair it correctly. It's been close to a year now, the paint job they did and the repairs are not noticeable at all. The paint matches perfectly and the body work is excellent. I would trust them with my car again. If you choose Murphys for your body work, you can trust that they will do the job correctly and it will come out looking good as new. I recommend them for their body work, I just wish they'd keep in touch with updates better, however if the work comes out great, as my did, it doesn't matter in the long run. Good work is good work.P.S. Lots of reviews I'm reading here are highly negative because of the length of time the repairs take. I'd rather a body shop take their time and do it once and correct, then speed through it and do a sloppy job. I'd pick Murphy's again because of the quality of the work. At the end of the day, that is what matters.
Paula S.
Terrible terrible experience dealing with this place. My daughter purchased a brand new car to travel back/forth to college. Unfortunately she was rear-ended. Estimated repair time was 1 week. Vehicle sat at their premises for 6 weeks. Always an issue and their responses, "it's on back order". No one was able to figure out what happened to the rear bumper that was ordered, excuses included: may have been left on the delivery truck, may have been stolen. After 6 weeks and finally told the car was ready, an employee said he would meet me to do a final inspection. Well he wasn't there when I arrived and no one knew what was going on. Upon my own visual inspection, the back reflector was missing. They never informed me of this issue. When I inquired, I was finally told it was on "back order". Oddly the left reflector wasn't on "back order". Another employee placed an order and it arrived 2 days later. Sent multiple emails and they never once responded. WARNING: DO NOT go to this business if you were referred by Geico.
Gina J.
sent my car here through geico. my car was a tow in from their sister company next door. (sisters towing) they didnt know my car was on the lot For days prior to even starting repairs. meanwhile the clock was ticking on my rental agreement through geico 2 days after my rental agreement up with geico.. they said my car be ready at 5pm but only after taking off of work and arrived at Murphy's, did they tell me that my car wasn't near ready and that they ordered the wrong parts. that itll take another few days to why the parts in, and amother few days of out of pocket money spent rental due to their mistakes. They agreed to take the money I spent in rentals off of my deductible. which was kind. but once I showed up with reciepts of how much I spent outside of geicos rental policy. they argued with me that it was $80 less. Eventually admitted to me being right and took it off of my deductable. a whole lot of unneeded stress added on to me during a already stressful time. They work with both enterprise and geico . just don't bring your cars there!!!
They've had my car for over 45 days and just started working on it this week. They don't return phone calls. I've used my rental allocation from Geico and Murphy's has shown no remorse with the fact that now I don't have a car. They still say MAYBE it will be ready tomorrow. Geico is just as much to blame as this seems to happen a lot with Murphy's and Geico is still recommending them. Geico has not helped the process. Do NOT give these ppl your business. I wish I would have checked the reviews first.
Not one time did I receive a phone call for updates on my repair. I had to chase the process the entire time. Very disappointing to go through. Exhausted
They fixed my car all wrong. They didn't want to take responsibility for anything. I do not recommend this place at all.
No work ethic, you leave your car for a month or two doesn't matter , they will never give you back fully fixed , I won't wish it on anyone else!
Do NOT go here!!! It was our closest Geico repair shop & they took 12 weeks to repair, not bc of product delay! They installed our trunk door crooked, replaced our rear light w an after market light that didnt match, & screwed up our electrical system. THEN upon getting our car back... cracked our fog light, didn't replace our emblem, and dented our rocker (all pics included). They denied causing the damage despite having the official Geico insurance pics taken in THEIR SHOP on day 1! They never get on the phone, never respond to emails, give crappy rental cars. Now we have our insurance State Farm & attorneys involved. Save yourself the headache & STAY FARRRRRR AWAY!!
I would give this amazing crew of super capable, very caring, diligent people 10-stars if I could. They deserve all the respect and apprecition they can get from the community! They work long and hard to keep auto repair projects moving! In our post-Covid world Murphy's is subject to slow delivery of after market items and automotive parts, insurance companies that don't sign off on work, and a multitude of other things that take time...and Murphy's Paint & Body handled EVERY DETAIL with extreme PROFESSIONALISM!!! When there was a hiccup, I was notified. My claim was handled by GEICO Instant Claim Service (which was also very streamlined and wasy) however, it took 18-days longer than what was estimated due to industry slow downs...GEICO covered every penny, including a rental car for the month. ZERO COST to me!!! Murphy's checked in with me with regular updates and fielded all of my calls with quick action and attention. The visits to the office always resulted in great conversation and coffee, smiles and pleasant exchange. I'm not saying I want to have anything go wrong with my car again but, it works be a great excuse to hang out with people I truly enjoyed working with, and seeing how much love and care they put into their work.
I brought my car in for repairs it took them 3 months to finish it they also never in 3 months return the phone call and I called every 3 days they were rude I would I have always brought my cards to them I will never bring my car to them again very very not happy
The staff here is amazing believe they're family owned, had a door handle that needed to be replaced it took some time due to the manufacture sending the wrong part twice, but overall it all worked out. They're very patient, kind and busy. Dale was the person whom I dealt with most of the time and today his wife was on duty and she is very kind. Genuine people trying to make a living like we all are. Thank you.
I had a wonderful experience with Murphy's. I had just joined Geico and a week later my bumper got ripped off. They gave me a wonderful Audi suv loaner. The enterprise is right in the store. They were so organized and fast. I was told it could be 3k and Murphy's did a great job for half the price! I highly recommend them. They even tried to fix it on the spot, I would use them again a heartbeat. Smart fast, fair and good service!
Took my 2022 Honda in for some minor body work. Rocker panel and rear quarter. Top notch work. Friendly staff. Fair price. Can't ask for more. Took a bit longer than I would have guessed (two weeks), but good work does take time. Repairs look great. I recommend.
Restaurantji Recommends
I took my vehicle to this body shop months ago but the day after the repairs were done I took it back like they told me to do because I notice the emblem on my cadillac Escalade was about to come off and after repeated attempts to get them to fix it they kept telling me it's on back order and that they will call me when it comes in but like I said it has been months now and I still haven't heard from them. I think this is very bad business and I don't recommend this body shop to anyone. I hope they see this review and fix my dam truck
Took my SUV in to get worked on Recommended by my insurance company. I filled out their form they have boxes to check if the estimate is over a certain amount. I checked the box. My estimate was $1,750.00 and approved the work when I picked my vehicle up they handed me a bill for $2,450.00 . The manager told me his people didn't let him know and he was sorry. Something else bothered me my car was driven 462 miles while they had it for 8 days. They took pictures of everything including the odometer and when I picked my vehicle up I checked and 462 miles was driven while the car was in their possession. I Talked to the owner and got absolutely nowhere. Reported them to the Better Business Bureau but that's all I can do. Needless to say I am furious, and I would never recommend this place to anyone. The manager told me I was trying to Fleece her for money. I showed her the photographs and she had nothing to say. Poor management is all I can say. She acted like she knew everything that was going on in her shop. Obviously not I've got better things to do. Very shady if you ask me.
Murphys fixed my Mazda after it was involved in a rear end collision (I was rear ended). They took approx. a month to fix my car and provided little to no updates on the status or when it would be completed. I drove down there and spoke to the owner, she informed me that while it does take a while for them to repair it (lots has to do with waiting on the parts), that they repair it correctly. It's been close to a year now, the paint job they did and the repairs are not noticeable at all. The paint matches perfectly and the body work is excellent. I would trust them with my car again. If you choose Murphys for your body work, you can trust that they will do the job correctly and it will come out looking good as new. I recommend them for their body work, I just wish they'd keep in touch with updates better, however if the work comes out great, as my did, it doesn't matter in the long run. Good work is good work.P.S. Lots of reviews I'm reading here are highly negative because of the length of time the repairs take. I'd rather a body shop take their time and do it once and correct, then speed through it and do a sloppy job. I'd pick Murphy's again because of the quality of the work. At the end of the day, that is what matters.
Terrible terrible experience dealing with this place. My daughter purchased a brand new car to travel back/forth to college. Unfortunately she was rear-ended. Estimated repair time was 1 week. Vehicle sat at their premises for 6 weeks. Always an issue and their responses, "it's on back order". No one was able to figure out what happened to the rear bumper that was ordered, excuses included: may have been left on the delivery truck, may have been stolen. After 6 weeks and finally told the car was ready, an employee said he would meet me to do a final inspection. Well he wasn't there when I arrived and no one knew what was going on. Upon my own visual inspection, the back reflector was missing. They never informed me of this issue. When I inquired, I was finally told it was on "back order". Oddly the left reflector wasn't on "back order". Another employee placed an order and it arrived 2 days later. Sent multiple emails and they never once responded. WARNING: DO NOT go to this business if you were referred by Geico.
sent my car here through geico. my car was a tow in from their sister company next door. (sisters towing) they didnt know my car was on the lot For days prior to even starting repairs. meanwhile the clock was ticking on my rental agreement through geico 2 days after my rental agreement up with geico.. they said my car be ready at 5pm but only after taking off of work and arrived at Murphy's, did they tell me that my car wasn't near ready and that they ordered the wrong parts. that itll take another few days to why the parts in, and amother few days of out of pocket money spent rental due to their mistakes. They agreed to take the money I spent in rentals off of my deductible. which was kind. but once I showed up with reciepts of how much I spent outside of geicos rental policy. they argued with me that it was $80 less. Eventually admitted to me being right and took it off of my deductable. a whole lot of unneeded stress added on to me during a already stressful time. They work with both enterprise and geico . just don't bring your cars there!!!